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customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

customer support manager

NielsenIQ

<div>Job Description 
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div> 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Support leader

Customer Support leader - Market Research

<div>
 
 
 Company Description
 
 
 
 
 At F4e,
 
 we help companies align for excellence. Our AI-powered, innovative Performance Management Platform provides OKR &amp; KPI Goals, Employee Engagement Surveys, 1-on-1 &amp; 360&deg; Competencies, Real-Time Feedback, Performance &amp; Talent Evaluation, and Recognition &amp; Reward modules. These tools support continuous development and enhance team capabilities. With F4e, organizations take a step closer to achieving excellent performance every day.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Build relationships with the customers and act as the primary point of contact throughout the customer lifecycle.
 
 
 &bull; Understand the end-to-end customer journey, identify pain points, potential risks and propose solutions.
 
 
 &bull; Provide best use cases according to customer needs and ensure the service they need are met at maximum impact,
 
 
 &bull; Ensure the best experience at each customer touch point by optimizing customer&rsquo;s end to end experience from adoption to sales to onboarding and retention,
 
 
 &bull; Increase adoption and engagement by educating clients and partners via training sessions,
 
 
 &bull; Ensure customer satisfaction by taking ownership of issues and providing solutions within the agreed service levels.
 
 
 &bull; Be the &ldquo;face&rdquo; of the applications and take responsibility for timely/ appropriate communication to the stakeholders of the application.
 
 
 &bull; Proactively identify current and prospective customer needs and provide technical support.
 
 
 &bull; Respond to customer tickets in a timely manner, owning infrastructure issues to resolution
 
 
 &bull; Proactively identify the root cause of issues and recommend and implement solutions
 
 
 &bull; Consistently monitoring account health, identify early warning signs for risk, and proactively address problems
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelors degree in Human Resources, MIS, Computer Sciences or Information Technologies or any other relevant academic disciplines,
 
 
 &bull; At least 4-5 years of experience on implementation projects with reputable HR Systems,
 
 
 &bull; Have strong oral &amp; written communication skills both in English &amp; Turkish,
 
 
 &bull; Excellent written and verbal communication skills, interpersonal and collaborative skills,
 
 
 &bull; Excellent personal and client-handling skills with the ability to understand and explain technical details,
 
 
 &bull; Ability to act calmly and competently in high-pressure, high-stress situations,
 
 
 &bull; Ability to technical test for development issues,
 
 
 &bull; Hands-on experience in Human Resources System Management,
 
 
 &bull; Previous experience with B2B SaaS solutions is a plus,
 
 
 &bull; Good command of MS Office, especially Excel,
 
 
 &bull; Strong presentation skills (both verbal and written) and the ability to articulate ideas at all levels,
 
 
 &bull; Detail-oriented, self-starter, able to manage multiple activities to aggressive deadlines
 
 
 &bull; Proactive, prone to teamwork, able to adapt to the growing dynamic structure of our company
 
 
 
 
 
 Ideal Teammate:
 
 
 &bull; Passionate about our purpose, team oriented, fun, high performer, resilient, critical thinker, result oriented, entrepreneurial, go getter &hellip; and a like &hellip;Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
 
</div>

HRIS Specialist / Manager

TCL Electronics Türkiye

<div>
 
 
 After-Sales Manager
 
 
 
 
 
 
 We are looking for an
 
 After-Sales Manager
 
 to lead and oversee service operations for our
 
 TV, Soundbar, and related products
 
 . In this role, you will manage customer service processes, ensure smooth coordination with technicians and service centers, handle escalations, and drive customer satisfaction while maintaining high service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead after-sales support operations, ensuring timely and effective service.
 </li>
 <li>
 Manage escalated customer inquiries, complaints, and service requests.
 </li>
 <li>
 Coordinate repairs, warranty claims, and spare parts management with service partners.
 </li>
 <li>
 Monitor KPIs, prepare service reports, and recommend process improvements.
 </li>
 <li>
 Guide and support service teams, ensuring adherence to company standards.
 </li>
 <li>
 Collaborate with sales teams, sharing insights on recurring product issues.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Electronics/Electrical Engineering or related field (preferred).
 </li>
 <li>
 5+ years&rsquo; experience in after-sales, service management, or TV repair support.
 </li>
 <li>
 Strong knowledge of MiniLED, LED, OLED &amp; Smart TV technologies.
 </li>
 <li>
 Proven leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with strong organizational and reporting abilities.
 </li>
 </ul>
 
 
 
 
 📩 If you are a service-oriented leader passionate about technology and customer experience, we&rsquo;d love to hear from you!
 
</div>

Aftersales Manager

DHL Supply Chain

<div>
 
 Genel Nitelikler:
 
 
 
 
 <ul>
 <li>
 Minimum &ouml;nlisans veya lisans mezunu,
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri veya ilgili alanlarda deneyim sahibi,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; iyi derecede kullanabilen,
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im ve liderlik becerilerine sahip, ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetini art&inodot;rmaya y&ouml;nelik analitik d&uuml;&scedil;&uuml;nme ve sorun &ccedil;&ouml;zme becerisine sahip,
 </li>
 <li>
 E&gbreve;itim ve geli&scedil;im s&uuml;re&ccedil;lerini desteklemeye istekli.
 
 
 
 </li>
 </ul>
 
 &Idot;&scedil; Tan&inodot;m&inodot;:
 
 
 
 
 <ul>
 <li>
 &Idot;&scedil; ak&inodot;&scedil;lar&inodot;n&inodot; takip etmek, koordine etmek ve raporlamak; g&uuml;nl&uuml;k operasyonlar&inodot;n verimlili&gbreve;ini sa&gbreve;lamak,
 </li>
 <li>
 M&uuml;&scedil;teri taleplerini etkin &scedil;ekilde y&ouml;netmek, sorunlar&inodot; h&inodot;zl&inodot; ve etkili bir &scedil;ekilde &ccedil;&ouml;zmek; m&uuml;&scedil;teri memnuniyetini art&inodot;racak stratejiler geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri geri bildirimlerini toplamak, analiz etmek ve bu verilerle hizmet kalitesini art&inodot;rmaya y&ouml;nelik &ouml;neriler geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri s&uuml;re&ccedil;lerini ve prosed&uuml;rlerini d&uuml;zenli olarak g&ouml;zden ge&ccedil;irmek ve s&uuml;rekli iyile&scedil;tirmek,
 </li>
 <li>
 Hedefleri belirlemek, KPI&rsquo;lar&inodot; takip etmek ve raporlamak,
 </li>
 <li>
 &Scedil;ik&acirc;yet ve zorluklar&inodot; y&ouml;netmek i&ccedil;in etkin kriz y&ouml;netimi uygulamak, gerekti&gbreve;inde &uuml;st y&ouml;netim ile i&scedil; birli&gbreve;i yapmak,
 </li>
 <li>
 &Scedil;irket &ccedil;al&inodot;&scedil;anlar&inodot;, m&uuml;&scedil;teriler ve tedarik&ccedil;ilerle i&scedil; birli&gbreve;i i&ccedil;inde &ccedil;al&inodot;&scedil;arak g&uuml;&ccedil;l&uuml; ileti&scedil;im ve ili&scedil;kiler kurmak.
 </li>
 </ul>
</div>

Müşteri Hizmetleri Sorumlusu

<div>
 
 T&uuml;rkiye&rsquo;nin k&ouml;kl&uuml; finans kurulu&scedil;lar&inodot;ndan biri olan T&uuml;rk Ekonomi Bankas&inodot; (TEB), yenilik&ccedil;i &uuml;r&uuml;nleri ve m&uuml;&scedil;teri odakl&inodot; yakla&scedil;&inodot;m&inodot;yla bankac&inodot;l&inodot;k sekt&ouml;r&uuml;nde g&uuml;&ccedil;l&uuml; bir konuma sahiptir. Dinamik yap&inodot;s&inodot; ve &ccedil;al&inodot;&scedil;anlar&inodot;n&inodot;n katk&inodot;s&inodot;yla s&uuml;rekli geli&scedil;meyi hedefleyen TEB, sizleri de bu yolculu&gbreve;a davet ediyor. Bu kapsamda Bankam&inodot;z&inodot;n
 
 Destek Hizmetleri Kesin Hakedi&scedil;
 
 pozisyonu i&ccedil;in yeni ekip arkada&scedil;&inodot; ar&inodot;yoruz&hellip;
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 
 
 Destek Hizmetleri Y&ouml;netimi&rsquo;nin faaliyet alanlar&inodot;na (&Idot;n&scedil;aat, Emlak, G&uuml;venlik Hizmetleri, Genel Hizmetler ve Gayrimenkul De&gbreve;erleme Departmanlar&inodot;) ili&scedil;kin d&ouml;nemsel b&uuml;t&ccedil;elerin haz&inodot;rlanmas&inodot;, periyodik takip edilmesi ve raporlanmas&inodot;, s&ouml;zle&scedil;me haz&inodot;rlanmas&inodot;, maliyet analizlerinin yap&inodot;lmas&inodot;, hakkedi&scedil; ve faturalar&inodot;n kontrol edilmesi ve t&uuml;m s&uuml;re&ccedil;lerin bir b&uuml;t&uuml;n olarak izlenerek, banka prosed&uuml;rlerine uygun sonu&ccedil;lanmas&inodot;n&inodot;n sa&gbreve;lanmas&inodot;.
 
 
 
 
 <ul>
 <li>
 &Uuml;st Y&ouml;netim sunumlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;,
 </li>
 <li>
 &Idot;&scedil;letme ve yat&inodot;r&inodot;m giderlerine dair y&inodot;ll&inodot;k b&uuml;t&ccedil;elerin olu&scedil;turulmas&inodot;, periyodik takibi, raporlanmas&inodot; ve forecast &ccedil;al&inodot;&scedil;malar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;,
 </li>
 <li>
 Gider y&ouml;netimi yap&inodot;lmas&inodot; ve b&uuml;t&ccedil;e kullan&inodot;mlar&inodot;n&inodot;n denetlenmesi,
 </li>
 <li>
 Hakkedi&scedil; ve faturalar&inodot;n banka prosed&uuml;rlerine uygun olarak kontrol edilmesi,
 </li>
 <li>
 Tedarik&ccedil;i art&inodot;&scedil;lar&inodot;n&inodot;n takip edilmesi,
 </li>
 <li>
 Tedarik&ccedil;i s&ouml;zle&scedil;melerinin kontrol edilmesi ve s&ouml;zle&scedil;me s&uuml;recinin koordine edilmesi,
 </li>
 <li>
 Maliyet analizlerinin haz&inodot;rlanmas&inodot; (P&amp;L etkisi, nakit ak&inodot;&scedil;&inodot; vb.)
 </li>
 </ul>
 
 
 
 
 
 Aran&inodot;lan Nitelikler
 
 
 <ul>
 <li>
 Lisans mezunu (Tercihen Matematik, &Idot;statistik, &Idot;ktisadi &amp; &Idot;dari [&Idot;&scedil;letme, &Idot;ktisat, Ekonometri vb.] veya M&uuml;hendislik B&ouml;l&uuml;mleri),
 </li>
 <li>
 S&ouml;zle&scedil;me, b&uuml;t&ccedil;e, sat&inodot;n alma, hakedi&scedil; kontrol alanlar&inodot;ndan biri veya birka&ccedil;&inodot;nda deneyimli,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme ve karar verebilme yetene&gbreve;ine sahip,
 </li>
 <li>
 Detayl&inodot; i&scedil;lerde konsantrasyonu y&uuml;ksek,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ileti&scedil;im becerisi g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 &Idot;leti&scedil;imi kuvvetli, ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n ve geli&scedil;ime a&ccedil;&inodot;k,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce bilen,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; iyi derecede kullanabilen,problem &ccedil;&ouml;zme, sorgulama y&ouml;n&uuml; kuvvetli
 </li>
 </ul>
 
 
</div>

Destek Hizmetleri Kesin Hakediş Yönetici Yardımcısı / Yetkilisi

SoftwareOne

<div>Why SoftwareOne?<div> 
At SoftwareOne, we're not just about technology solutions; we're about people. We believe that diversity, equity, inclusion, and belonging are essential elements of our success. We strive to create an environment where every individual, regardless of their background or identity, feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to diversity and inclusion fuels our innovation, drives our growth, and ensures that we can better serve our clients and communities worldwide. #LI-IW1</div> 
 
The role 
<ul><li>
Collaborate in delivering integrated solutions for Identity and Access Management (IAM), Privileged Account Access, and Control.</li><li>
Ensure compliance with regulatory and quality standards while addressing customer needs.</li><li>
Manage the development, enhancement, and optimization of IAM solutions within customer environments.</li><li>
Provide ongoing support and troubleshooting for IAM-related requests and issues.</li><li>
Implement and maintain user authentication, authorization, and provisioning processes.</li><li>
Integrate and configure IAM solutions such as One Identity Manager, SailPoint, or Oracle Identity Manager.</li><li>
Work with Active Directory, LDAP, and Exchange for seamless identity management.</li><li>
Support REST/SOAP-based integrations and JSON-based data exchange.</li><li>
Conduct database management using MS SQL and Oracle PL/SQL.</li><li>
Lead IAM security best practices, ensuring secure identity governance and administration (IGA).</li></ul><div>
#LI-CK1</div> 
 
What we need to see from you 
<ul><li>
Bachelor&rsquo;s degree in Computer Engineering or a related field.</li><li>
Minimum 5 years of experience in IAM, IGA, or IDM solutions.</li><li>
Strong expertise in .Net and/or Java development.</li><li>
Solid understanding of object-oriented analysis, design, and programming (OOP).</li><li>
Hands-on experience with web-based technology installation and configuration.</li><li>
In-depth knowledge of Active Directory, LDAP, and Exchange organization.</li><li>
Strong proficiency in MS SQL, Oracle PL/SQL, and database design/administration.</li><li>
Experience integrating IAM solutions with REST, SOAP, and JSON APIs.</li><li>
Preferred experience with One Identity Manager, SailPoint, or Oracle Identity Manager.</li><li>
Fluent in English, with excellent communication skills.</li></ul>
 
Job Function 
 
Software &amp; Cloud</div>

Senior IDM/IAM Specialist

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