administrative assistant

office assistant

accounts assistant

cashier

delivery driver

delivery assistant

Atlantis The Palm

<div>Assistant Manager, Education, Lost World Aquarium
 
(20518) 
Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life. 
With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.
About The Role
The Assistant Manager is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using professional and effective communication and delivery methods. The development and training of self and direct reports is frequent and consistent to maintain quality and delivery of current, accurate information in an enthusiastic, educational and fun way. Plays an active role in assisting to develop and implement educational activities and programme evaluation in line with the Education Strategy and AZA Standards.
Key Duties and Responsibilities
<ul><li>Overseas the daily operations of the Marine Educator team to ensure the appropriate delivery of educational activities is maintained and of the highest standards</li>
<li>Interacts and engages with guests and colleagues in an engaging and professional manner sharing information about marine life and conservation, and ensure Marine Educators comply to the same</li>
<li>Delivers and delegates the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups. Monitors school and other educational program bookings and ensures required resources and team are briefed to deliver the best guest experience.</li>
<li>Ensures that coaching and development on detailed knowledge of marine life, conservation and interpretation methods is carried out by supervisors through structured listening, research, participation, and delivery to Marine Educators by using learning resources provided. Ability to provide constructive feedback on frequent trainings and assessments</li>
<li>Liaises closely with Admissions and Dive teams to update Marine Educators on educational programs and tours.</li>
<li>Carries out and delegates administrative duties including scheduling, ordering of supplies, planning of events and generating reports.</li>
<li>Supports the Manager, Conservation and Education in the development and implementation of both informal and formal educational programming, in line with the Education Strategy and AZA Standards.</li>
<li>Undertake and generate reports relating to education and guest evaluation to inform educational programming enhancements and ensure KPI&rsquo;s are met.</li>
<li>Oversee and conduct regular quality and performance assessments for Marine Educators and Team Leaders in line with the training and assessment plan</li>
<li>Continuous personal and professional development must be carried out for self and for Marine Educators with emphasis on conservation education
</li><li>Ensures that service standards are carried out by self and Marine Educators to maintain and exceed department targets for quality assurance guest surveys.</li>
<li>Oversees that all information contained in SOP&rsquo;s and department manuals are current and accurate</li>
<li>Organizes and delivers meetings and trainings as needed</li>
<li>Ensures a clean and safe environment for guests is maintained and the Marine Educator team abides by correct animal welfare practices.
</li><li>Assists in tracking, assessing and coaching colleagues conducting cross exposure programmes</li>
<li>Assists in the recruiting of high-quality colleagues and manages the development, motivation, and retention of colleagues. Conducts and oversees sufficient onboarding for new colleagues in line with the onboarding plan.</li>
<li>Assists in managing colleague performance through coaching and recognition, annual performance reviews, where applicable to improve colleagues&rsquo; output.</li>
<li>Assist in performing disciplinary action and counseling when needed to ensure accountability and performance expectations are met.</li>
<li>Promotes Colleague Engagement to maintain engaged colleagues throughout the course of the year.</li>
<li>Assists in conflict resolution in difficult guest transactions. Must be skilled in articulate and professional communication, both verbally and written.</li>
<li>Assists in conflict resolution involving colleagues and manage performance regularly. Must be skilled in articulate and professional communication, both verbally and written in accordance with HR practices and progressive correction.</li>
<li>Liaise closely with Sales, DMCs, PR and Marketing departments for groups and media shoots</li>
<li>Executes any additional and reasonable duties that may be asked in order to successfully, and efficiently carry out Aquarium operations.</li>
</ul>About You
<ul><li>Bachelor&rsquo;s Degree, preferably in Education, Biology, Zoology, Marine Science, Communication, or related field (desirable)</li>
<li>Supervisory Experience of at least 2+ years</li>
<li>Previous Experience in Education and Guest Experience in a zoo, aquarium or museum is required</li>
<li>Previous experience in the development and implementation of educational programmes and materials</li>
<li>Skills in conducting education evaluation for educational activities</li>
<li>Proficient Skills in Microsoft Office / Outlook / Excel / Word / PowerPoint</li>
<li>Strong interpersonal skills &amp; organizational skills</li>
<li>Strong administrative abilities accompanying a strong customer focus.</li>
<li>Leadership abilities including but not limited to strong communication skills, follow-up &amp; task management.</li>
<li>Ability to work outdoors, as well as fast-paced conditions.</li>
<li>Must be able to stand for long time periods and be able to be fit to walk around the property.</li>
<li>The ability to troubleshoot and resolve problems quickly.</li> 
</ul>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Assistant Manager, Education, Lost World Aquarium

NOON E-COMMERCE

Job Title: Last-Mile Delivery Operations Coordinator Location: UAE Reporting to: Assistant Manager / Manager OperationsWhat You&rsquo;ll DoTeam noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We are currently seeking a proactive and detail-oriented Operations Executive to join our high-performing Heroes Operations Team. The ideal candidate will play a critical role in overseeing day-to-day rider operations, ensuring smooth execution and operational efficiency. This position demands strong organizational abilities, clear communication, and a hands-on approach to problem-solving in a fast-paced environment.noon mission: Every door, every day<ul><li>Manage day-to-day rider operations and serve as the first point of contact for rider-related queries including COD reconciliation, transfers, and attendance.</li><li>Coordinate closely with hub teams to ensure smooth communication and execution of rider deployments and shift allocations.</li><li>Review and verify rider rosters in consultation with the respective hub teams to ensure accuracy and operational readiness.</li><li>Monitor rider attendance and ensure timely reporting and escalation of discrepancies.</li><li>Support inter-hub rider transfers and ensure all documentation and updates are accurately maintained.</li><li>Maintain clear and up-to-date operational records in compliance with company policies.</li><li>Liaise with internal teams (HR, payroll, transport, etc.) to support rider needs and address operational dependencies.</li><li>Proactively contributes to continuous improvement initiatives for enhancing rider engagement, productivity, and operational efficiency.</li></ul>What you&rsquo;ll need?<ul><li>Bachelor's Degree in Human Resources Management, or comparable field</li><li>Able to use Microsoft Office &amp; google sheets efficiently</li><li>Exceptional verbal, written, and visual communication skills with confidence and presenting to sizable groups</li><li>Ability to speak other languages and basic understanding of local languages and dialects is an advantage.</li><li>Driven and ability to work independently with high proactivity in a dynamic environment.</li><li>Ability to contribute and work effectively in a team.</li><li>Flexible and able to embrace and respond to change effectively.</li><li>Sense of urgency.</li><li>Loyalty, high integrity and ability to keep confidentiality.</li><li>Minimum 3 years rider operations / fleet operations</li><li>Ability to thrive in a fast-paced environment</li></ul>Who will excel?● We&rsquo;re looking for people with high standards, who understand that hard work matters.● You need to be relentlessly resourceful and operate with a deep bias for action.● We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you currently located in the UAE?</li><li>Are you efficient in preparing various fleet management reports using Excel and Google Sheets?</li></ul>Experience:<ul><li>Last-Mile Delivery Operations: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Last-Mile Delivery Operations Coordinator

CANADIAN UNIVERSITY DUBAI

<div>Canadian University Dubai invites applications for part-time faculty positions at the rank of Assistant Professor within the School of Management for the Fall Semester 2026&ndash;2027, starting 31 August 2026.
The School seeks qualified academics with strong teaching capability, relevant professional or industry engagement, and the ability to deliver high-quality teaching across a range of management and business disciplines.
Appointments are subject to course offerings, enrolment requirements, and institutional needs.
Qualifications
Applicants must hold a PhD from an accredited university in a relevant discipline within management, business, finance, accounting, economics, marketing, human resources, leadership, or a closely related field.
Candidates should have experience teaching undergraduate and, where applicable, graduate courses in higher education. They must demonstrate effective teaching, strong student engagement, and the ability to connect academic theory with contemporary business practice.
Excellent communication skills in English and a strong commitment to student-centred teaching, academic quality, and inclusive learning are required.
Previous teaching experience in a UAE or international higher education institution is preferred.
Experience Requirements
Applicants must demonstrate:
<ul><li>Experience teaching relevant management or business courses at undergraduate and/or graduate level.
</li></ul><ul><li>Evidence of effective teaching and student engagement.
</li></ul><ul><li>Experience preparing and delivering lectures, seminars, case discussions, and applied learning activities.
</li></ul><ul><li>Ability to design and use appropriate teaching materials, assessments, and learning resources.
</li></ul><ul><li>Experience providing timely and constructive feedback to students.
</li></ul><ul><li>Ability to support course delivery in accordance with approved syllabi, learning outcomes, and University standards.
</li></ul><ul><li>Relevant industry, consulting, executive, or professional experience is preferred.
</li></ul><ul><li>Experience with case-based teaching, business simulations, applied projects, experiential learning, MBA teaching, or executive education is an advantage.
</li></ul>Teaching Areas
Teaching opportunities may be available across the following areas:
<ul><li>Strategy and International Business, including Business Strategy, Strategic Management, International Business, Global Strategy, Entrepreneurship, Innovation, Organisational Performance, and related areas.
</li></ul><ul><li>Marketing and Digital Business, including Principles of Marketing, Marketing Management, Consumer Behaviour, Digital Marketing, Social Media Marketing, Marketing Analytics, E-Commerce, Digital Business, and related areas.
</li></ul><ul><li>Human Resources and Leadership, including Human Resource Management, Organisational Behaviour, Leadership, Talent Management, Performance Management, Training and Development, Change Management, and related areas.
</li></ul><ul><li>Finance, Accounting, and Economics, including Corporate Finance, Financial Management, Investment, Accounting, Managerial Accounting, Financial Reporting, Economics, Managerial Economics, and related areas.
</li></ul>Candidates who are qualified to teach across more than one subject area are encouraged to apply.
Key Responsibilities
<ul><li>Teach assigned part-time undergraduate and/or graduate courses within the School of Management.
</li></ul><ul><li>Prepare and deliver engaging lectures, seminars, case discussions, and applied learning activities.
</li></ul><ul><li>Develop and use appropriate teaching materials, assessments, and learning resources.
</li></ul><ul><li>Assess student performance and provide timely, constructive feedback.
</li></ul><ul><li>Support student learning through consultation, academic guidance, and appropriate student support.
</li></ul><ul><li>Ensure that course delivery aligns with approved syllabi, learning outcomes, assessment requirements, and University standards.
</li></ul><ul><li>Maintain accurate records of attendance, grades, assessments, and student progress.
</li></ul><ul><li>Support the continuous improvement of teaching and learning within the School of Management.
</li></ul><ul><li>Contribute to a collegial, inclusive, and professionally engaged academic environment.
</li></ul><ul><li>Participate in relevant academic meetings, course coordination activities, and quality assurance processes, where required.
</li></ul>Appointment Period
The appointments are part-time and limited to Fall Semester 2026, starting August 31, 2026 and ending December 30, 2026.
Appointments are subject to course availability, student enrolment, scheduling requirements, and institutional needs.</div>

School of Management Part Time Faculty

Transguard Workforce Solutions

<div>
 
 Transguard Workforce Solutions continues to lead the UAE market as a trusted partner for innovative and fully integrated HR services. With more than a decade of experience and a highly skilled team, we are proud to support organizations across the region with tailored workforce solutions.
 
 
 We are currently hiring a
 
 Assistant Manager Learning Platforms
 
 on behalf of a prestigious client, based in their Dubai office.
 
 
 
 
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 The Assistant Manager &ndash; Learning Platforms is responsible for driving the ongoing enhancement, automation, and technical governance of company's learning management systems and digital learning platforms. The role owns the platform roadmap from a functional perspective &mdash; ensuring learning technology is stable, scalable, and continuously improved to support the company's learning and development agenda. The incumbent works closely with the Talent &amp; Development team to translate learning strategy into platform capability, while partnering with IT and vendors to deliver system changes, integrations, and automations.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 Platform Management &amp; Enhancement
 
 
 <ul>
 <li>
 Own the day-to-day administration, configuration, and performance of the Bank's learning platform(s) and tools.
 </li>
 <li>
 Identify, prioritize, and implement platform enhancements, upgrades, and new feature rollouts in line with business and user needs.
 </li>
 <li>
 Maintain a structured change and enhancement roadmap for learning systems, in coordination with the Head of HR Platforms &amp; Operations.
 </li>
 <li>
 Conduct regular platform audits to identify gaps, inefficiencies, or opportunities for improvement.
 </li>
 <li>
 Maintain learning curricula, certification workflows, and system configurations required to support mandatory, regulatory, risk, AML, sanctions, conduct, information security, and other compliance training requirements.
 </li>
 <li>
 Ensure learning platform functionality aligns with evolving regulatory obligations, internal policies, and audit recommendations.
 </li>
 </ul>
 
 
 
 
 
 Automation &amp; Process Improvement
 
 
 <ul>
 <li>
 Drive automation of manual learning administration processes (enrolments, certifications, compliance tracking, reporting, notifications.
 </li>
 <li>
 Design and implement workflow automations that reduce turnaround time and manual effort across the learning lifecycle.
 </li>
 <li>
 Explore and pilot new technologies (AI-enabled learning tools, integrations, self-service capabilities) to modernize the learning experience.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Partner closely with the Head of Talent &amp; Development to understand learning priorities and translate them into platform requirements.
 </li>
 <li>
 Act as the key liaison between HR, IT, and external vendors on all platform-related changes, system integrations, and technical issues.
 </li>
 <li>
 Support Talent &amp; Development in the digital delivery of learning initiatives, including talent &amp; leadership development, competency framework enablement, career pathing, and mandatory/compliance training.
 </li>
 </ul>
 
 
 
 
 
 System Integrity, Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Ensure data integrity, security, and accuracy across the learning platform(s).
 </li>
 <li>
 Develop and maintain dashboards and reports on learning platform usage, learning metrics, and system performance for HR and business stakeholders.
 </li>
 <li>
 Ensure learning platforms comply with internal governance, regulatory, and audit requirements.
 </li>
 <li>
 Establish and maintain controls to ensure learning data integrity, accuracy, auditability, and regulatory compliance.
 </li>
 <li>
 Monitor mandatory training compliance rates and implement proactive interventions to improve completion performance across the Bank.
 </li>
 <li>
 Ensure system controls, workflows, and user access management comply with internal risk, governance, and information security standards.
 </li>
 </ul>
 
 
 
 
 
 Compliance Learning Governance
 
 
 <ul>
 <li>
 Act as the system owner for all mandatory and compliance-related learning within the learning platform.
 </li>
 <li>
 Ensure accurate assignment, tracking, completion monitoring, certification management, and escalation of mandatory training requirements across the Bank.
 </li>
 <li>
 Partner with Compliance, Risk, Information Security, Internal Audit, and HR stakeholders to implement new regulatory learning requirements and maintain associated learning records.
 </li>
 <li>
 Produce regulatory, audit, and management information reports relating to mandatory training completion, overdue training, attestation requirements, and compliance learning effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Information Systems, Business Administration, or related field.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5 years of experience in HR systems/platforms, with specific exposure to Learning Management Systems (LMS) or Learning Experience Platforms (LXP).
 </li>
 <li>
 Strong understanding of learning and development methodologies and trends. Having worked as part of a Learning &amp; Development function is preferred.
 </li>
 <li>
 Prior experience within banking or financial services is preferred.
 </li>
 <li>
 Demonstrated experience in system enhancement, automation, or digital transformation projects.
 </li>
 <li>
 Strong functional knowledge of LMS/LXP platforms (e.g., Disprz, Oracle, Cornerstone, SuccessFactors Learning, Do Cebo, or similar).
 </li>
 <li>
 Working knowledge of automation tools, system integrations, and reporting/analytics.
 </li>
 <li>
 Strong stakeholder management and cross-functional collaboration skills.
 </li>
 <li>
 Analytical mindset with attention to detail and process orientation.
 </li>
 <li>
 Project management skills, with ability to manage multiple initiatives concurrently.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 </ul>
</div>

Assistant Manager Learning Platforms

B&B Hotel Hannover-City

Job BriefAre you an experienced Procurement Assistant with hands-on exposure to end-to-end procurement, RFQ handling, supplier coordination, and Letter of Credit (LC) documentation?Are you a native Arabic speaker with the confidence to communicate effectively with Arabic-speaking clients, suppliers, banks, and government authorities?If you have strong negotiation skills, experience in import/export documentation, and the ability to coordinate closely with Finance, Logistics, and external stakeholders, then you are the one we are looking for.Key Responsibilities:Supplier Sourcing &amp; Vendor Management<ul><li>Identify and research new suppliers to meet emerging business requirements.</li><li>Source alternative suppliers for existing procurement needs to ensure continuity.</li><li>Build, populate, and maintain a comprehensive supplier database.</li><li>Demonstrate strong negotiation and procurement skills to achieve cost-effective purchasing.</li></ul>RFQ &amp; Procurement Operations<ul><li>Manage the end-to-end RFQ (Request for Quotation) process in coordination with the Logistics Manager.</li><li>Ensure RFQs and tenders issued to vendors meet company specifications and timelines.</li><li>Review all existing and pending purchase orders and follow up with suppliers to ensure timely shipment.</li></ul>Letter of Credit (LC) &amp; Trade Documentation<ul><li>Handle invoicing and follow up on Letters of Credit (LCs).</li><li>Work closely with the Finance Department on LC-related purchases.</li><li>Review LC drafts received from customers and advise on required amendments.</li><li>Check Export LCs and request amendments where necessary.</li><li>Prepare and sign Export Letters of Credit and Collection Documents.</li><li>Prepare Bill of Lading (BL) instructions for the import team in line with LC requirements.</li><li>Follow up with banks on submitted documents for LC negotiation, approval, or collection.</li></ul>Logistics &amp; Shipment Coordination<ul><li>Coordinate with suppliers and logistics companies for shipment arrangements.</li><li>Liaise with local authorities for shipment-related requirements.</li><li>Communicate with suppliers regarding delivery discrepancies and resolve claims.</li><li>Coordinate with insurance service providers/agencies for required insurance documents.</li></ul>Finance &amp; Internal Coordination<ul><li>Liaise with the Finance Department to process payments to:</li><li>Government authorities</li><li>Suppliers</li><li>Service providers</li><li>Follow up with customers on past-due bills and outstanding payments.</li></ul>Compliance, Attestation &amp; Documentation<ul><li>Apply for attestation and legalization of documents.</li><li>Obtain Certificates of Origin and other trade documents from relevant government agencies.</li></ul>Reporting &amp; MIS<ul><li>Maintain daily MIS reports related to procurement, documentation, and shipments.</li><li>Ensure proper documentation control and audit readiness.</li></ul>Required Skills/Qualifications/Experience<ul><li>Bachelor&rsquo;s Degree in Business Administration, Supply Chain Management, Logistics Management, International Business, Commerce, Finance, Accounting, or any related field.</li><li>Minimum 2 years of experience in procurement, logistics, or trade operations.</li><li>Hands-on experience with:</li><li>Letters of Credit (Import &amp; Export)</li><li>RFQs and vendor coordination</li><li>Trade and shipping documentation</li><li>Fluency in Arabic (Mandatory) &ndash; spoken and written.</li><li>Strong negotiation and vendor management skills.</li><li>Good understanding of LCs, invoicing, and export/import documentation.</li><li>Strong coordination and follow-up skills.</li><li>High attention to detail and ability to manage multiple priorities.</li><li>Proficient in MS Excel and MS Office.</li><li>Ability to work independently with minimal supervision.</li></ul>What We OfferGross salary - AED 6,000 - 7,000 / monthMedical insurance.Annual vacationJob Types: Full-time, PermanentPay: AED6,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in procurement, logistics, or trade operations?</li></ul>Work Location: In person

Procurement Assistant

KinFitz & Co

<div>Executive Assistant, Beauty and Fragrance, Dubai
Are you an experienced Executive Assistant who thrives working directly alongside a highly driven founder, and who can move seamlessly between board level priorities and the pace of a personal brand built in the public eye?
Our client is a fast growing, globally recognised beauty and fragrance brand, founded in 2018 and now operating at genuine international scale. Based in Dubai, they are continuing to build out their own dedicated processes and leadership structure as the business matures. They are hiring an Executive Assistant to work closely with the founder and partner directly with the Chief of Staff, supporting everything from high level business projects to the day to day running of the founder&rsquo;s world.
This is not a standard nine to five support role. The founder is highly engaged and hands on across the business, and this person will need to move at her pace, often outside of typical office hours. A separate Personal Assistant handles the founder&rsquo;s personal life and logistics, so this role is firmly focused on the business side, though the two will work closely together.
What&rsquo;s in it for you:
<ul><li>Direct, close proximity to a founder who is genuinely building and shaping a category leading global brand
</li><li>Real variety, from partnering on business projects with the Chief of Staff to supporting major brand moments and high profile initiatives
</li><li>A creative, fast moving environment within the beauty and fragrance world, not a traditional corporate setting
</li><li>Base salary up to AED 25,000 per month plus 10% discretionary bonus and a strong benefits package
</li></ul>What you&rsquo;ll be doing:
<ul><li>Managing a complex, fast changing calendar alongside the Chief of Staff
</li><li>Partnering on business projects and initiatives that span the wider leadership team
</li><li>Coordinating international travel, often at short notice
</li><li>Preparing materials and briefings ahead of high level meetings
</li><li>Acting as a trusted point of contact between the founder, the Chief of Staff, and senior stakeholders
</li><li>Staying one step ahead of shifting priorities and pre empting what&rsquo;s needed before it&rsquo;s asked for
</li></ul>What we need:
<ul><li>Proven experience as an Executive Assistant supporting a founder, chairman, or senior executive in a high profile, fast paced environment
</li><li>Comfort with genuine flexibility around working hours and last minute change
</li><li>Strong international travel availability, with no visa restrictions that would prevent short notice travel to the UK or US
</li><li>Based in Dubai for the long term, this is a role for someone building a career here, not a short term stop
</li><li>Excellent judgement, discretion, and the ability to build trust quickly with senior stakeholders
</li><li>A genuine interest in beauty, fragrance, or the wider creative and lifestyle space is a strong plus
</li></ul>If you want to work at the centre of a brand that&rsquo;s still being built, not just maintained, we&rsquo;d like to hear from you.</div>

Executive Assistant

Hilton

<div>The Director of Front Office oversees all operational aspects of the Front Office Department, including Front Desk, Concierge, Personal Concierge and Personal Assistant services. This role ensures a seamless guest experience that aligns with the Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth operation of the entire Front Office department, maintaining luxury guest experiences and inspiring a highly skilled team to deliver refined, personalized, and memorable services. With a strong emphasis on the guest journey and luxury service, the Director of Front Office ensures that every detail contributes to establishing the Front Office as a sanctuary of excellence within the hotel.</div>
 <div>What will I be doing?
 
As a Director of Front Office, you are responsible for overseeing all Front Office operations and leading the department to deliver an exceptional and personalized guest experience in line with brand standards, Forbes Travel Guide requirements, and luxury hospitality expectations. You will also be accountable for achieving revenue objectives, managing guest feedback, and driving continuous service excellence. Your key responsibilities include, but are not limited to, the following:
Operational Responsibilities
<ul><li>Oversee the day-to-day operations of the Front Office department, including Front Desk, Concierge, Personal Concierge, Personal Assistant services, guest journey management, valet services, and traffic movement, ensuring seamless, elevated service delivery at all times.
</li><li>Lead and manage Front Office systems, including OnQ, ensuring accuracy of check-in and check-out processes, reporting, KPIs, and monitoring daily arrival and departure movements.
</li><li>Manage Synergy and Kipsu platforms, ensuring all processes are followed in accordance with brand and company standards.
</li><li>Oversee all financial and transactional activities within the Front Office, ensuring compliance with internal controls and audit requirements.
</li><li>Ensure all administrative duties are completed daily, weekly, and monthly in line with company standards.
</li><li>Manage room allocations in accordance with guest preferences, profiles, and arrival times to maximize satisfaction and loyalty.
</li><li>Coordinate closely with Housekeeping and other operational departments to ensure smooth arrivals, departures, and room readiness.
</li><li>Drive performance against established targets, including Hilton Honors enrollments, upselling initiatives, and guest engagement metrics.
</li><li>Ensure guest arrival and departure experiences are consistently in line with Forbes Travel Guide standards.
</li>Ensure clear, effective, and consistent communication between team members and leadership to support operational alignment and engagement. 
<li>
 
</li></ul>People &amp; Leadership
<ul><li>Inspire and motivate the team to consistently deliver exceptional service and the highest standards of hospitality.
</li><li>Recognize and reward strong performance by managing a team member recognition program in line with company expectations.
</li><li>Recruit Front Office team members and leaders in accordance with company policies and statutory requirements.
</li><li>Proactively address underperformance through coaching and discussions, and where necessary, initiate formal disciplinary procedures in line with HR policies.
</li><li>Ensure vacation planning is completed, regularly updated, and aligned with operational and business requirements.
</li><li>Support succession planning by setting clear KPIs, maintaining training calendars, overseeing appraisals, and providing ongoing feedback and coaching.
</li>Ensure all Front Office team members consistently maintain a neat, clean, and well-groomed appearance in accordance with brand standards. 
<li>
</li></ul> 
Financial Responsibilities
<ul><li>Manage the Front Office departmental financial targets and P&amp;L, including upselling forecasts and accruals.
</li><li>Monitor and control departmental expenses to ensure alignment with approved budgets.
</li>Oversee all financial transactions, risk management, and audit requirements, ensuring full compliance with company policies and controls. 
<li>
</li></ul> 
Commercial Responsibilities
<ul><li>Manage all incremental revenue through effective guidance and coaching on room and breakfast upselling strategies.
</li><li>Ensure the consistent promotion and recommendation of hotel facilities and services to maximize overall hotel revenue.</li></ul></div>
 <div>What are we looking for?
The Director of Front Office for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the below skills and characteristics:
<ul><li>Previous experience as Director of Front Office in a luxury hotel brand
</li><li>Strong leadership and communication skills with a passion for delivering exceptional guest service.
</li><li>Exceptional professional presence, supported by impeccable grooming standards
</li><li>Excellent people management skills
</li><li>Solid knowledge of Forbes Standards
</li><li>Flexibility to respond to a range of different work situations.
</li><li>Solid track record in maximizing guest satisfaction scores
</li><li>Strong knowledge of the local UAE market
</li>Proficiency with computers and computer programs, including Microsoft Word, PowerPoint 
<li>
</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience working with Forbes Standards
</li><li>Previous experience in UAE
</li>Relevant qualifications and educational background 
<li>
 
</li></ul>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

Explore 161+ Delivery assistant in Dubai this August. Find roles across top companies and apply now to boost your career.