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QualityKiosk

<p></p><div><div><div><div><div><div><div><ul>MS - Banking &amp; FSDubai</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
11 Nov 2025</div></div></div><div><div><div>
End Date</div><div>
10 Jan 2026</div></div></div><div><div><div>
Required Experience</div><div>
15 - 17 Years</div></div></div></ul></div></div></div></div></div></div></div><p></p><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Designation</p><p>
Delivery Manager</p></div><div><p>
Closing Date</p><p>
10 Jan 2026</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
MainBU</p><p>
Quality Engineering</p></div><div><p>
Sub BU</p><p>
MS - Banking &amp; FS</p></div><div><p>
Country</p><p>
UAE</p></div><div><p>
Region</p><p>
MEA</p></div><div><p>
State</p><p>
Dubai</p></div><div><p>
City</p><p>
Dubai</p></div><div><p>
Working Location</p><p>
Dubai</p></div><div><p>
Client Location</p><p>
Dubai</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div></div><div><div>
 ISTQB
</div><p>PMP
</p><p>AGILE SCRUM MASTER
</p><p>QA FUNDAMENTALS
</p></div></div><div><p>Highest Education</p><p>
No data available
</p></div><div><p>CERTIFICATION</p><p>
No data available
</p></div><div><p>Working Language</p><p>
No data available
</p></div></div></div></div><div><div><div><div>JOB DESCRIPTION</div></div><p>
15+ years of experience in IT with a minimum of 5+ years in test governance, test strategy, or QA leadership roles. Strong understanding of software testing lifecycle (STLC), QA methodologies, and industry standards. Hands-on experience with test management and automation tools. Familiarity with regulatory environments (e.g., financial services, healthcare) is a plus. Experience in managing vendor-led QA or outsourced testing environments. Excellent stakeholder engagement, communication, and presentation skills. Experience with Agile, Scrum, SAFe, or other scaled agile methodologies. Certifications like ISTQB Advanced, TMMi Assessor, PMP, or SAFe Agile are desirable. Testing Governance &amp; Strategy Define, implement, and evolve enterprise-level testing governance frameworks, policies, and standards. Establish consistent testing methodologies across Agile, DevOps, and traditional delivery models. Align testing governance with organizational risk, compliance, and quality goals. Process Oversight &amp; Compliance Monitor testing processes and ensure adherence to governance policies across all projects and teams. Conduct regular health checks, audits, and quality assessments to ensure process compliance and continuous improvement. Ensure testing metrics and KPIs are defined, measured, and reported to key stakeholders. Stakeholder Management Act as the central point of contact for testing governance across business units, QA teams, and third-party vendors. Collaborate with program managers, delivery leads, business analysts, and technical leads to drive quality assurance objectives. Tooling &amp; Automation Alignment Provide guidance on the selection and governance of test tools, automation frameworks, and test management platforms (e.g., JIRA, ALM, Selenium, Tosca). Support integration of testing tools with CI/CD pipelines and DevOps practices. Leadership &amp; Mentorship Mentor and guide QA leads and testers on best practices in governance, defect management, test strategy, and risk</p></div></div></div></div><p></p>

Delivery Manager

NEP Group

<div>
<p> <strong>1. PURPOSE OF POSITION</strong> </p>
</div>
<p>The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP US region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.</p>
<div>
<p> <strong>2. POSITION KEY RESPONSIBILITIES AND JOB TASKS:</strong> </p>
</div>
<ul>
 <li>People Management:<br> <ul>
 <li>Lead the US TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.</li>
 </ul>
 </li>
 <li> <strong>Project Commissioning:</strong>
 <ul>
 <li>Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.</li>
 <li>Develop and implement commissioning plans, procedures, and protocols for the TFC support team</li>
 <li>Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.</li>
 </ul>
 </li>
 <li> <strong>Support Management:</strong>
 <ul>
 <li>Manage KPI s and SLA s that have been agreed with third-party customers</li>
 <li>Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.</li>
 <li>Develop and maintain TFC support processes, including issue tracking, resolution, and reporting.</li>
 <li>Ensure high levels of customer satisfaction through prompt and effective issue resolution.</li>
 </ul>
 </li>
 <li> <strong>Quality Assurance:</strong>
 <ul>
 <li>Conduct thorough testing and validation of systems during the commissioning phase.</li>
 <li>Ensure compliance with industry standards, safety regulations, and company policies.</li>
 <li>Identify and address any discrepancies or issues during the commissioning process.</li>
 </ul>
 </li>
 <li> <strong>Client Interaction:</strong>
 <ul>
 <li>Act as the primary point of contact for clients during the commissioning and support phases.</li>
 <li>Provide regular updates and reports to clients on project status and support activities.</li>
 <li>Address client concerns and feedback promptly and effectively.</li>
 </ul>
 </li>
 <li> <strong>Continuous Improvement:</strong>
 <ul>
 <li>Analyze support data and feedback to identify areas for improvement in commissioning and support processes.</li>
 <li>Implement best practices and innovative solutions to enhance system performance and support services.</li>
 <li>Train and mentor team members to improve their skills and knowledge.</li>
 </ul>
 </li>
 <li> <strong>Manage Support Requests:</strong>
 <ul>
 <li>Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.</li>
 </ul>
 </li>
 <li> <strong>Troubleshoot Issues:</strong>
 <ul>
 <li>Diagnose and resolve technical issues during both the commissioning and operational phases.</li>
 </ul>
 </li>
 <li> <strong>Provide Training:</strong>
 <ul>
 <li>Conduct training sessions for clients and internal teams on system operation and maintenance.</li>
 </ul>
 </li>
 <li> <strong>Prepare Documentation:</strong>
 <ul>
 <li>Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.</li>
 </ul>
 </li>
 <li> <strong>Monitor System Performance:</strong>
 <ul>
 <li>Continuously monitor system performance and reliability, implementing corrective actions as needed.</li>
 </ul>
 </li>
 <li> <strong>Report Generation:</strong>
 <ul>
 <li>Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.</li>
 </ul>
 </li>
 <li> <strong>Stay Updated:</strong>
 <ul>
 <li>Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.</li>
 </ul>
 </li>
</ul>
<div>
 </div>
<p> <u> <strong>4. OTHER RESPONSIBILITIES</strong> </u> </p>
<ul>
 <li>Attend regular stand-up meetings and report on progress of assigned issues and tasks as</li>
</ul>
<p>directed</p>
<ul>
 <li>Organize support for developed software including writing manuals and operating procedures</li>
</ul>
<p>as well as front-line support</p>
<ul>
 <li>Reasonable travel as directed to meet with other developers and to deploy software within</li>
</ul>
<p>the group</p>
<ul>
 <li>Manage vendors and third party suppliers.</li>
 <li>Liaise and consult with clients as required.</li>
 <li>Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.</li>
 <li>Fulfils the key responsibilities of the position.</li>
 <li>Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.</li>
 <li>Responds to all client enquiries (by phone/email/face to face within 24 hours)</li>
 <li>Completes the necessary paperwork for all work / job transactions.</li>
 <li>Reporting of any client complaints to the Product Manager.</li>
</ul>
<p> <u> <strong>5.QUALIFICATIONS &amp; OTHER INDUSTRY REQUIREMENTS</strong> </u> </p>
<ul>
 <li>Education: Bachelor s in Engineering, Media Tech, or IT</li>
 <li>Experience: 5 10 years in broadcast/media systems commissioning &amp; support</li>
 <li>Advanced programming and operation of the Production Switcher/Vision Mixer</li>
 <li>Advanced programming and operation of Record Replay devices</li>
 <li>Advanced programming and deployment of all IP equipment based on ST2110.</li>
 <li>Superior fault finding of equipment failures.</li>
 <li>Advanced understanding of TCP IP and Networking</li>
</ul>

TFC / Delivery Manager

Cigna

<p><strong>Role Summary:</strong></p>
<p>We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.</li>
</ul>
<ul>
<li>Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.</li>
</ul>
<ul>
<li>Governance &amp; Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.</li>
</ul>
<ul>
<li>Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.</li>
</ul>
<ul>
<li>Budget &amp; Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.</li>
</ul>
<ul>
<li>Risk &amp; Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.</li>
</ul>
<ul>
<li>Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.</li>
</ul>
<p><strong>Experience and Skills:</strong></p>
<ul>
<li>Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.</li>
</ul>
<ul>
<li>Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).</li>
</ul>
<ul>
<li>Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.</li>
</ul>
<ul>
<li>Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.</li>
</ul>
<ul>
<li>Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.</li>
</ul>
<ul>
<li>Exceptional leadership, communication, and stakeholder engagement skills.</li>
</ul>
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or related field (Master s preferred).</li>
</ul>
<ul>
<li>Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.</li>
</ul>
<ul>
<li>Strategic thinker with a hands-on approach to problem-solving.</li>
</ul>
<ul>
<li>Ability to operate in high-pressure environments and manage competing priorities.</li>
</ul>
<ul>
<li>Experience working in regulated industries (e.g., healthcare, finance, government).</li>
</ul>
<ul>
<li>Familiarity with global delivery models and managing distributed global teams.</li>
</ul>

Program Delivery Manager

Aqovia

Why Aqovia?At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.This commitment to fostering innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the futureRole OverviewAre you an experienced professional with a passion for consultancy and a proven track record of leading successful projects? Aqovia is looking for a talented individual to join our team as a Software Delivery Manager. This hybrid position, based in Dubai, is perfect for professional s adept in managing software development life cycles, fostering client relationships, and driving company growth through consultative sales.Your Role: Bridging Technical Expertise and Client EngagementIn This Role You WillGuide Technical Teams: Steer a proficient software development team, ensuring alignment with client expectations in quality, cost, and timeliness. Lead them through Agile-based software development programs. Master Client Relationships: Foster and maintain strong client relationships, balancing client needs with internal resources. Utilising your Agile expertise to manage these relationships effectively. Strategic Growth and Risk Management: Expand Aqovia's presence through strategic sales and client engagement. You will play a key role in risk identification and management, aligning with revenue and account objectives.Key AccountabilitiesSoftware Delivery Management: Oversee multiple account/project deliveries, focusing on efficiency and scalability. Ensure the alignment of software delivery management with product management principles, meaning integration of all aspects of product development from initial concept to final deployment, aligning development efforts with business objectives, managing timelines, and ensuring product quality and functionality. Embrace Agile Practices: Uphold and continually improve Agile practices across all projects and teams. Foster an environment where change is embraced, and requirements and architecture are emergent, focusing on iteration rather than incrementation. Client Coaching in Agile Product Development: Provide hands-on coaching to clients, particularly product managers, in Agile product development. Empower them to prioritise features, manage backlogs, and drive iterations effectively, fostering a culture of continuous improvement and responsiveness. Advocate Agile Engineering Practices: Promote and integrate Agile engineering practices such as Extreme Programming (XP). Implement techniques like pair programming, test-driven development, and continuous integration to enhance software quality and team productivity. Comprehensive Reporting: Execute transparent and effective communication; detailed customer and internal reporting aligned to DORA metrics, providing insights into project status, risks, areas for improvement, and opportunities. Nurture and Manage Technical Teams: Grow and manage the performance of technical teams consisting of full-stack developers, DevOps Engineers, Technical analysts, and UX/UI Engineers. Client Experience Management: Oversee the client experience, delivering high satisfaction and engagement. Profitability Oversight: Manage the profitability of the accounts under your stewardship, ensuring financial success and growth. The candidate MUST HAVEAgile Expertise: Demonstrable and extensive knowledge and experience in managing software development lifecycles within an Agile framework. Leadership Experience: Proven track record in leading software development teams, line management, and project delivery management. Tool Proficiency: Expertise in tools like JIRA, Octopus Deploy, TeamCity, and Azure, and strong policy management skills, particularly in DevSecOps. Exceptional Communication Skills: Ability to distil complex technical issues into simple terms. Resource Management: Experience in resource allocation and adherence to organisational policies.Why Join Aqovia?Impactful Work   Be part of a high-growth organisation shaping the future of fintech.Career Growth   We invest in talent and provide opportunities for professional advancement.Collaborative Culture   We value teamwork, transparency, and continuous learning.Comprehensive package   Competitive salary, healthcare, and much more.Diversity &amp; InclusionAqovia is committed to building a diverse and inclusive workplace that reflects the GCC communities we serve. We welcome applicants from all backgrounds and believe in fostering an environment where everyone is valued and empowered.

Software Delivery Manager

CNS Middle East

<div><b>Company Description</b><p><br>
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br>
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br>
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.</p><b><br>
Job Description</b><p><br>
Responsible for managing end-to-end IT service delivery across multiple accounts, ensuring SLA compliance, operational excellence, and customer satisfaction. Oversee daily operations, team performance, and service governance in line with ITIL standards. Coordinate with internal teams and vendors to deliver reliable managed services, drive process improvements, and maintain strong client relationships with key stakeholders such as EHS, MOHAP, and IACAD.</p><p><b>
DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Oversee end-to-end IT service delivery for clients, ensuring adherence to SLAs, KPIs, and contractual obligations.</li><li>
Lead and manage on-site and offshore support teams, including Service Desk, NOC, Network, and Infrastructure resources.</li><li>
Conduct regular governance and review meetings with clients to present service performance, improvement plans, and incident trends.</li><li>
Manage the incident, problem, and change management processes in compliance with ITIL standards.</li><li>
Monitor and ensure high service availability, quick issue resolution, and effective escalation management.</li><li>
Collaborate with internal departments (HR, Finance, Procurement, and Logistics) to ensure smooth resource and operational management.</li><li>
Drive continuous service improvement initiatives, including automation, proactive monitoring, and process optimization.</li><li>
Prepare and present monthly performance and SLA reports, highlighting service metrics, CSAT, and action plans.</li><li>
Manage resource planning, hiring, replacements, and performance reviews in coordination with HR and project leads.</li><li>
Ensure cost efficiency and margin control while maintaining high-quality service delivery.</li><li>
Oversee vendor coordination for renewals, upgrades, and issue resolutions (e.g., Cisco, Dynatrace, ManageEngine, VMware, etc.).</li><li>
Maintain strong client relationships with IT Directors and senior stakeholders, acting as a single point of contact (SPOC) for all service-related matters.</li><li>
Ensure compliance with organizational policies, governance frameworks, and audit requirements.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Education</b></p><ul><li><p>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</p></li><li><p>
Master&rsquo;s Degree in IT Management, Business Administration (MBA), or related field is Desired.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
Minimum 8&ndash;10 years of experience in IT operations or service delivery, including 3&ndash;5 years in a managerial role</p></li><li><p>
Experience managing large-scale managed service contracts for government or healthcare sectors (Desired)</p></li></ul><p><b>
Skills &amp; Abilities</b></p><ul><li><p>
Strong leadership, communication, and stakeholder management skills</p></li><li><p>
In-depth understanding of ITIL processes (Incident, Problem, Change, Asset, and Service Request Management)</p></li><li><p>
Proven ability to manage cross-functional teams and ensure SLA compliance</p></li><li><p>
Excellent reporting, analytical, and coordination skills</p></li></ul><p><b>
Desired:</b></p><ul><li><p>
ITIL v4 Certified</p></li><li><p>
PMP or equivalent project management certification</p></li><li><p>
Experience in automation, monitoring tools (e.g., Dynatrace, ManageEngine, BMC Helix)</p></li><li><p>
Strong financial and contractual management capabilities</p></li></ul><b><br>
Additional Information</b><div></div><p><i><br>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</i></p></div>

Service Delivery Manager

Paradigm Solutions

<b>Key Responsibilities: <br> </b><ul>
<li>Manage the software release process, ensuring on-time and high-quality deliveries.</li>
 <li>Facilitate communication across teams, aligning priorities and ensuring smooth collaboration.</li>
 <li>Identify opportunities for process improvements and implement best practices for efficient delivery.</li>
 <li>Establish clear release schedules and milestones, keeping stakeholders informed.</li>
 <li>Monitor and mitigate risks that may impact delivery timelines and dependencies.</li>
 <li>Drive continuous improvement, fostering a culture of accountability and operational excellence.</li>
 </ul><b>
 Required Skills &amp; Experience: <br> </b><ul>
 <li>3-5 years of experience in a software delivery or project management role.</li>
 <li>Proven expertise in coordinating software releases and working across multiple functions.</li>
 <li>Strong problem-solving and organizational skills.</li>
 <li>Ability to drive process improvements without enforcing a specific methodology (Agile, Scrum, etc.).</li>
 <li>Excellent communication and stakeholder management abilities.</li>
 <li>Experience with release management and risk mitigation.</li>
 </ul><b>
 Preferred Qualifications: <br> </b><ul>
 <li>Familiarity with software development life cycle (SDLC) and best practices.</li>
 <li>Background in software development and testing is a must.</li>
 <li>Experience in organizations with evolving project workflows.</li>
 <li>Bachelor degree in computer engineering or computer since is a plus.</li></ul><ul>
 </ul>

Mid-Level Delivery Manager

DXC Technology

<p><strong>Key Responsibilities:</strong></p> <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> <p><strong>Client Relationship Management:</strong></p> <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> <p><strong>Project Management:</strong></p> <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> <p><strong>Quality Assurance and Improvement:</strong></p> <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> <p><strong>Team Leadership and Development:</strong></p> <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> <p><strong>Service Monitoring and Reporting:</strong></p> <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

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