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technical delivery manager Jobs in London

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delivery director - data and analytics 3 Jobs in London

delivery director - data and analytics 3

delivery lead

delivery manager

EPAM Systems

<div><p>We&rsquo;re looking for a <b>Gen AI/Data Senior Delivery Manager</b> to join our team in London, UK in a hybrid working mode. In this role, you will play a pivotal part in shaping how EPAM delivers data and AI solutions across the region.</p><p>
You will operate at the intersection of delivery, strategy and client engagement &mdash; driving program governance, ensuring cross-functional alignment and accelerating the adoption of AI-driven delivery frameworks. This position is part of the newly established European Data Delivery Management Office (DDMO) and will work closely with Delivery Managers, Business Units and pre-sales teams to build scalable client-centric delivery operations.</p><p><b>
Responsibilities</b></p><ul><li>
Manage end-to-end delivery across multiple concurrent data and AI programs in the EU region
</li><li>Establish and maintain program governance frameworks including reporting, risk tracking, escalation paths and consistent delivery cadences
</li><li>Drive delivery quality by aligning teams to best practices, milestones and client expectations
</li><li>Champion the AI Delivery Model framework across engagements by collaborating with AI Centres of Excellence and piloting AI-augmented SDLC processes
</li><li>Identify opportunities to embed AI and automation into delivery workflows for improved speed and quality
</li><li>Build and maintain trusted relationships with Business Unit leaders and key client stakeholders acting as a primary escalation point for program-level issues
</li><li>Support pre-sales activities including scoping, estimation and solution design for data and AI initiatives
</li><li>Translate business objectives into executable delivery plans and communicate progress to senior leadership
</li><li>Mentor Delivery Managers and support onboarding processes across the practice
</li><li>Contribute to practice-wide initiatives including KPI design, capability development, process improvement and knowledge sharing
</li></ul><p><b>Requirements</b></p><ul><li>
Strong program or project management experience in technology services or consulting environments
</li><li>Proven track record delivering complex data, analytics or AI programs at scale
</li><li>Hands-on experience with AI/ML delivery including MLOps, data pipelines and AI SDLC frameworks
</li><li>Advanced stakeholder management skills with experience engaging C-level executives and engineering teams
</li><li>Familiarity with multi-geography delivery models and distributed team management
</li><li>Expertise in program governance practices including risk management, RAID logs and change governance
</li></ul><p><b>Nice to have</b></p><ul><li>
Industry certifications (PMP, PgMP, SAFe or equivalent)
</li><li>Previous experience in a delivery leadership role within a global IT services company
</li><li>Practical exposure to LLMs and Agentic AI adoption within SDLC</li></ul><p><b>
We offer</b></p><ul><li>
EPAM Employee Stock Purchase Plan (ESPP)</li><li>
Protection benefits including life assurance, income protection and critical illness cover</li><li>
Private medical insurance and dental care</li><li>
Employee Assistance Program</li><li>
Competitive group pension plan</li><li>
Cyclescheme, Techscheme and season ticket loans</li><li>
Various perks such as free Wednesday lunch in-office, on-site massages and regular social events</li><li>
Learning and development opportunities including in-house training and coaching, professional certifications, and courses</li><li>
If otherwise eligible, participation in the discretionary annual bonus program</li><li>
If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program</li></ul></div>

Gen AI/Data Senior Delivery Manager

Moonpig

<div><div>We&rsquo;re the Moonpig Group &ndash; home to Moonpig, Greetz, Red Letter Days and Buyagift &ndash; and we&rsquo;re on a mission to make people feel loved, celebrated and remembered. Whether it&rsquo;s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.</div>
<div></div>
<div>We&rsquo;re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter &ndash; packed with personal touches and delivered with care.</div>
<div></div>
<div>We&rsquo;re not just about selling cards or gifts &ndash; we&rsquo;re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we&rsquo;ve built a place where people (and ideas) can truly thrive.</div>
<div></div>
<div>If you&rsquo;re looking to make an impact, bring your spark and be part of something meaningful &ndash; we&rsquo;d love to have you on the team. \uD83C\uDF19\uD83D\uDC37</div><div></div><h3 class="jobSectionHeader"><b><br>
Delivery Lead \u007C London &ndash; Hybrid (1&ndash;2 days per week in the office) \u007C Competitive Salary + Benefits</b></h3>
<p><b>
13-month fixed-term contract &ndash; maternity cover</b></p>
<h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
We&rsquo;re looking for a Delivery Lead to join Moonpig on a 13-month fixed-term contract, based in London.</p>
<p>
You&rsquo;ll lead the successful delivery of strategic business, operational and technology initiatives across Moonpig. Working as a trusted partner across our Business, Operations, Product and Technology teams, you&rsquo;ll bring the structure, governance and leadership needed to turn complex plans into successful outcomes.</p>
<p>
You&rsquo;ll lead multiple initiatives at the same time, helping teams stay aligned, managing risks and dependencies, and making sure delivery decisions balance business value, quality and organisational priorities.</p>
<p>
Through clear communication, strong collaboration and continuous improvement, you&rsquo;ll help us deliver change that improves how we work and creates value for Moonpig and our customers.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Lead the end-to-end delivery of multiple concurrent business, operational and technology projects of varying size and complexity</li>
<li>Partner with stakeholders across the business, Operations, Product and Technology teams to shape delivery plans and ensure successful execution</li>
<li>Facilitate effective decision-making by bringing together the right stakeholders, presenting delivery options and trade-offs, and driving alignment across teams</li>
<li>Deliver operational change initiatives that improve business processes, efficiency and ways of working alongside strategic technology programmes</li>
<li>Establish and maintain appropriate planning and governance, facilitating working groups and, where appropriate, Steering Committees throughout the project lifecycle</li>
<li>Build and maintain strong stakeholder relationships, aligning priorities, influencing outcomes and ensuring effective communication throughout delivery</li>
<li>Identify, manage and communicate project risks, issues, dependencies and delivery trade-offs</li>
<li>Produce accurate delivery reporting and portfolio updates, providing transparency of progress, risks and milestones</li>
<li>Remove blockers and facilitate collaboration across cross-functional teams to enable successful delivery</li>
<li>Manage assigned initiatives, adapting plans to changing priorities while providing accurate forecasting and progress information to support portfolio planning.</li>
<li>Apply the most appropriate delivery methodology (Agile, Waterfall or Hybrid) based on the needs of each initiative</li>
<li>Support organisational change by embedding effective delivery practices and helping teams successfully adopt new ways of working.</li>
<li>Drive continuous improvement by identifying opportunities to improve operational processes, delivery practices, governance and team effectiveness</li>
<li>Champion Delivery standards, governance and best practices across the wider business</li>
</ul><h3 class="jobSectionHeader"><b>About You</b></h3><div>
<ul><li>Proven experience leading the delivery of multiple complex business and technology projects</li>
<li>Strong knowledge of Agile, Waterfall and Hybrid delivery methodologies, with the ability to apply the most appropriate approach</li>
<li>Excellent stakeholder management skills, with the ability to build trusted relationships across all levels of the organisation</li>
<li>Strong planning, organisation and prioritisation skills, with experience managing multiple competing priorities</li>
<li>Experience managing project risks, dependencies, governance and reporting</li>
<li>Excellent communication and facilitation skills, with the ability to tailor communication for different audiences</li>
<li>Experience working closely with Product, Engineering and cross-functional business teams and C Suite stake holders</li>
<li>Demonstrated ability to influence without direct authority and drive collaboration across teams</li>
<li>Comfortable working in a fast-paced, evolving environment with ambiguity and changing priorities</li>
<li>Experience using project management and collaboration tools such as Jira, Confluence, Asana or similar</li>
<li>Proven experience delivering both technology and operational/business change initiatives</li>
<li>Experience working with operational business functions to improve processes, implement change and deliver measurable business outcomes</li>
<li>Experience delivering projects within an eCommerce or digital business</li>
<li>Experience delivering both business change and technology transformation initiatives</li>
<li>Experience supporting organisational change and continuous improvement initiatives</li>
<li>Experience with all parts of a business including the Operations area</li>
</ul></div><h3 class="jobSectionHeader"><b>Interview Process</b></h3><div>
<ul>
<li><p><b>Stage 1:</b> Recruiter screening call.</p>
</li>
<li><p><b>Stage 2:</b> Interview with a member of the hiring team, assessing role and culture fit.</p>
</li>
<li><p><b>Final stage:</b> Interview with the Hiring Manager, assessing project management and technical competence.</p>
</li>
<li><p><b>Offer! \uD83C\uDF89</b></p>
</li>
</ul><p>Our process may vary depending on role and availability. We keep candidates informed of any changes.</p>
</div><div><b>
What's in it for you?</b></div>
<div></div>
<div>We believe in empowering our team to do their best work. Enjoy:</div>
<div><b>\uD83D\uDCB0 Competitive Pay &amp; Bonuses: </b>Plus, generous pension plans &amp; staff discounts.</div>
<div><b>\uD83D\uDC86\uD83C\uDFFD Wellbeing First:</b> Private healthcare (UK) and mental health support</div>
<div><b>\uD83C\uDFD6️ Flexible Working &amp; Time Off:</b> Generous holidays, hybrid working (1-3 days in office, depending on role/team) &amp; up to 20 days of international working.</div>
<div><b>\uD83D\uDCC8 Career Growth: </b>Learning allowances, coaching &amp; development programs.</div>
<div></div>
<div><b>Want to know more?</b></div>
<div>Explore our full benefits package: here</div>
<div></div>
<div><b>Our Ways of Working:</b></div>
<div>We trust our colleagues to do what&rsquo;s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.</div>
<div></div>
<div><b>Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:</b></div>
<div>At Moonpig Group, we&rsquo;re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that&rsquo;s our background, how we work best, or what matters most to us.</div>
<div></div>
<div>From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we&rsquo;re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.</div>
<div></div>
<div>We&rsquo;re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.</div>
<div></div>
<div>We know that diversity fuels creativity, innovation and connection, and that&rsquo;s why we&rsquo;ll keep pushing for progress. Together, we&rsquo;re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.</div>
<div></div>
<div>If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so\uD83D\uDE0A - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.</div><br>
<div></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Delivery Lead

Thrive Partners

<p><b>Location: </b>Remote (UK based) + London team days (1-2 per month)</p><p><b>Type: </b>Full-Time | Permanent</p><p><b>Salary:</b> &pound;50-55k + bonus</p><p><b>Benefits: </b>Health insurance, pension plan, and more</p><p><b>Reporting to: </b>CTO</p><p><b>About Thrive Partners</b></p><p>Thrive Partners is a leading online business coaching platform that empowers organisations to unlock their full potential through tailored coaching solutions. We specialise in providing personalised coaching and development programmes that foster positive cultural change, enhance leadership capabilities, and drive business performance.</p><p>Our platform supports a diverse global customer base ranging from SMEs to major enterprise organisations across multiple industries, delivering expert coaching at scale to users around the world.</p><p><b>About the role</b></p><p>We&rsquo;re looking for a proactive and delivery-focused Product Owner to help drive product execution across our web-based coaching platform and emerging product lines. The platform supports capabilities such as coaching delivery, scheduling, engagement, communications, reporting, and programme management.</p><p>Working closely with the CTO, customer-facing and engineering teams across the UK and India, you&rsquo;ll play a central role in turning ideas, customer needs, and business priorities into intuitive product experiences and actionable delivery plans. You&rsquo;ll own backlog management, requirements and user story definition, feature validation, and delivery collaboration across a fast-moving product environment.</p><p>The role is key to building the next generation of Thrive&rsquo;s cloud-hosted SaaS platform, supporting initiatives across group coaching, personalised engagement, ecosystem integration and AI-assisted coaching experiences.</p><p>This is an opportunity to join a small, entrepreneurial and AI-aware scale-up where you&rsquo;ll have significant autonomy, direct access to leadership, and the ability to shape product delivery. It's a hands-on role suited to someone who enjoys collaborative working, creating engaging user experiences and a focus on continuous improvement.</p><p>The role reports to the CTO and is a remote-first position with up to 2 days per month in London. You must be UK-based and able to travel to London for team days.</p><p><b>Key responsibilities</b></p><p><b>Drive Product Delivery &amp; Execution</b></p><ul><li>Own and manage day-to-day product delivery across Thrive&rsquo;s coaching platform.</li><li>Act as a key link between technology teams and wider business stakeholders including customer success, sales, marketing, coaching operations, and leadership.</li><li>Support the successful delivery of new features and platform improvements while balancing pace, quality, technical considerations, and evolving priorities.</li></ul><p><b>Backlog Ownership, Requirements &amp; Sprint Coordination</b></p><ul><li>Gather business requirements and create clear product requirements, functional specifications and delivery documentation.</li><li>Create and refine user stories, functional specifications, user flows, and acceptance criteria with sufficient clarity for engineering teams.</li><li>Maintain and prioritise the product backlog, ensuring engineering teams remain focused on the highest-value initiatives.</li></ul><p><b>Product Design &amp; Feature Ideation</b></p><ul><li>Lead and contribute to feature ideation, product behaviour definition, wireframing and early-stage product design concepts, thinking critically about how functionality should work from both user and business perspectives.</li><li>Work closely with UI/UX teams to shape and evolve the user experience, helping translate business requirements and product ideas into intuitive user journeys and feature interactions.</li><li>Use modern AI-assisted tooling to support rapid prototyping, workflow exploration, wireframing, and collaborative product discovery, helping accelerate iteration and product refinement.</li><li>Review and approve designs prior to development handover, ensuring solutions are intuitive, technically feasible, and implemented consistently across the product experience.</li></ul><p><b>Delivery Support, Quality &amp; Continuous Improvement</b></p><ul><li>Work closely with engineering and QA teams throughout the delivery process to clarify requirements and resolve blockers quickly. Validate completed functionality and support user acceptance testing (UAT) activities.</li><li>Maintain clear and up-to-date product documentation to support effective collaboration and knowledge sharing across teams.</li><li>Drive product and feature launches, coordinating with customer success and marketing teams to create communications and supporting content to ensure successful rollout and adoption of new capabilities.</li><li>Support the triage and prioritisation of product issues in collaboration with engineering teams.</li></ul><p><b>Skills &amp; Experience</b></p><p><b>Product Ownership &amp; Delivery</b></p><ul><li>Bachelor&rsquo;s degree or equivalent practical experience in a relevant discipline, such as Business, Technology, Product, UX, or related fields.</li><li>5+ years experience as a Product Owner, Agile Business Analyst, or delivery-focused Product Manager within a software or technology-led environment.</li><li>Strong experience managing product backlogs, writing requirements, user stories, functional specifications, acceptance criteria, and supporting Agile delivery processes.</li><li>Comfortable coordinating with distributed development teams and working across the full product delivery lifecycle from requirements through to UAT and release.</li></ul><p><b>Collaboration &amp; Communication</b></p><ul><li>Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams.</li><li>Strong organisational skills with the ability to manage multiple priorities, maintain delivery momentum, and proactively resolve blockers or ambiguity.</li></ul><p><b>Product Design &amp; Technical Fluency</b></p><ul><li>Strong product intuition with the ability to think critically about feature behaviour, usability, workflows, and customer experience within SaaS products.</li><li>Experience collaborating with UI/UX teams on wireframes, workflows, user journeys, and product design handovers using tools such as Figma.</li><li>Sufficient technical fluency to communicate effectively with engineering teams and understand software delivery concepts, constraints, and dependencies.</li><li>Strong analytical and problem-solving skills, with the ability to evaluate requirements, identify delivery risks and dependencies, interpret user feedback and operational issues, and make pragmatic decisions in a fast-moving product environment.</li></ul><p><b>Tools &amp; Ways of Working</b></p><ul><li>Experience working within Agile/Scrum environments using tools such as Jira, Confluence, Azure DevOps, Linear, or similar platforms.</li><li>Comfortable working in a remote-first, highly collaborative environment using tools such as Microsoft Teams, Figma, and modern product collaboration platforms.</li><li>Experience working on SaaS or platform-based products, particularly within startup, scale-up, or high-growth businesses.</li></ul><p><b>Ideal Experience &amp; Personal Attributes</b></p><ul><li>Strong attention to detail with the ability to produce clear, structured, and accurate product requirements and delivery artefacts.</li><li>Passion for creating engaging, simple, and intuitive user experiences, with an appreciation for good product design, usability, and customer experience.</li><li>Experience within coaching, learning &amp; development (L&amp;D), HR tech, engagement, wellbeing, or people-development platforms would be beneficial.</li><li>Experience leveraging AI-assisted tooling across the product delivery lifecycle.</li><li>Proactive, adaptable, and self-motivated, with a willingness to take ownership and help drive continuous improvement across product delivery and team operations.</li></ul><p><b>A place to Thrive</b></p><p>At Thrive, we&rsquo;re building a collaborative, inclusive, and authentic workplace where people with different backgrounds, experiences, and perspectives can thrive.</p><p>If this role sounds exciting to you, but you don&rsquo;t feel your experience perfectly matches every requirement listed, we&rsquo;d still encourage you to apply. We know great candidates don&rsquo;t always fit neatly into a checklist, and we value potential, curiosity, adaptability, and mindset just as highly as specific experience.</p><p>You may be exactly who we&rsquo;re looking for.</p><p><b>Benefits</b></p><p>Compensation &amp; Benefits</p><ul><li>A competitive salary + bonus</li><li>Pension and healthcare scheme</li><li>25 days holiday + bank holidays + buy back scheme</li></ul><p>Culture &amp; Growth</p><ul><li>Remote-first culture</li><li>Opportunities for personal learning and growth, including access to expert coaching on the Thrive platform</li><li>Entrepreneurial environment with autonomy and ownership</li><li>Regular team social events</li></ul><p>Product &amp; Impact</p><ul><li>Build products that support positive change</li><li>Work on challenging SaaS and AI-enabled product initiatives</li><li>Work with prestigious, global organisations</li><li>Meaningful ownership and direct impact on product evolution</li><li>Modern tooling stack, including AI-assisted tooling and product workflows</li></ul><p>Pay: &pound;50,000.00-&pound;55,000.00 per year</p><p>Benefits:</p><ul><li>Company pension</li><li>Private medical insurance</li><li>Work from home</li></ul><p>Application question(s):</p><ul><li>Are you comfortable working in a remote setting?</li><li>Are you currently based in the UK and able to attend team days in London 1-2 times per month (often once a month)?</li><li>Will you now or in the future require sponsorship for employment visa status?</li><li>How recently have you personally worked directly with a software engineering team on detailed product delivery - including refining requirements, resolving implementation questions and validating delivered functionality?</li><li>How many years of experience do you have working in a Product Owner,  Business Analyst, or similar software delivery role?</li><li>This is a hands-on Product Owner role within a scale-up environment. You&rsquo;ll personally work through detailed requirements and user journeys, help shape UX and product behaviour, use product data and analytics to understand usage and inform decisions, maintain and refine the backlog, write stories and acceptance criteria, resolve questions with engineers during delivery, and support UAT and release. The role combines product thinking with detailed execution - it isn&rsquo;t primarily a product-strategy, people-management or project-management role. Is this the type of role you&rsquo;re looking for?</li></ul><p>Work Location: Hybrid remote in London</p>

Product Owner (Platform & Delivery)

Gridsight

<div><div><div>Electricity grids are undergoing the most significant transformation in a century. The shift to renewables, the proliferation of rooftop solar, batteries and EVs, and the increasing complexity of distribution networks are forcing utilities to operate their grids in fundamentally new ways. Gridsight's vertical SaaS platform uses data, ML and AI to help grid operators modernise their operations and unlock transformational new capabilities. We deliver visibility into the grid edge, faster renewable connections, and real-time orchestration of distributed energy. The energy transition is a problem that will define this generation and we're at the heart of it. The opportunity is enormous ($1B+ ARR).</div><div></div><div><br>
We're embedded with over 50% of Australia's distribution networks, more than 30% in New Zealand, and have 1 of the top 5 utilities in the US as our lighthouse. Airtree led our Series A, we just closed our Series B led by a major US fund, and we're on the path to build the first truly generational utility software company.</div><div></div><p><br>
We are a lean team of builders across Australia, the US and the UK. What unites us is that we're curious, hungry and obsessed with maximising the impact we can deliver to Gridsight and the energy transition. If that sounds like you, come join us.</p><h2 class="jobSectionHeader"><b>
Why now, in the UK and Europe</b></h2><div>
Gridsight was founded in Australia five years ago. We have product-market fit at home, we are the category leader there, and we have made real inroads in the US with multiple Top 20 utilities now working with us.</div><div></div><p><br>
The UK and Europe are our newest market, and we are building here from a standing start.</p></div><div><h2 class="jobSectionHeader"><b><br>
About the role</b></h2><div>
Pilots here are moving from proposal to deployment with network operators. This role sits between electrical engineering thinking and real customer problems: turning analysis into insight a DNO or DSO can see, trust and act on, and working out how our product and data land in a market that is new for our models.</div><div><br>
In our established customer teams, this work runs alongside Power Engineers on live accounts. Here it is a founding seat, forward deployed with the customer, with scope to decide how delivery in this region should work. You will be close to customers, close to the sales conversations that open them, and close to the product decisions that shape what we build next.</div><p><br>
You will not inherit a playbook. You will write the one the next three hires use.</p><h2 class="jobSectionHeader"><b>
What you'll do</b></h2><ul><li>
Turn network data (AMI, network topology and other asset telemetry) into clear analysis and visualisations that help a DNO or DSO understand the real state of its grid.</li><li>
Stretch across the whole customer relationship: pre-sales, pilots, and full deployments.</li><li>
Take the technical solution designed with Power Engineers and execute it end to end with the customer. You own the delivery, not only the analysis.</li><li>
Wrangle messy, incomplete, real-world network data into something reliable, and be straight about data quality where it matters.</li><li>
Sit close to customers in pilots and early deployments: run working sessions, present findings, and translate between technical and non-technical audiences.</li><li>
Shape how our data model and platform fit UK and European network operators and their regulatory context, and feed the recurring patterns back to Product.</li><li>
Build the delivery playbook for the region as you go, so the next hires move faster than you did.</li></ul><h2 class="jobSectionHeader"><b>
Who you are</b></h2><div><b>
Must-haves</b></div><ul><li><b>
Strong analytical and data craft.</b> You&rsquo;ll have the data toolkit for real analysis, transformation and validation of messy datasets. Hands-on, not directing.</li><li><b>
A bias for the most direct path to value.</b> You work out what matters and why before working out how, and you do the simple thing first. You can point to ambiguous problems you turned into delivered outcomes, not only researched ones.</li><li><b>
Commercial instincts.</b> Comfortable in pre-sales conversations, prioritising by value to the customer and to us, and credible as much in front of a prospect as for a live customer.</li><li><b>
Excellent customer-facing communication.</b> You can explain complex analytics plainly, facilitate a room, and hold credibility with senior stakeholders.</li><li><b>
Fast, demonstrable learning velocity in unfamiliar technical territory.</b> Deep power systems expertise is not required. Building enough grid context quickly to find where the value is, and to design solutions rather than only execute them, is.</li><li><b>
A demonstrated reason to be in energy.</b> We don't need years in the sector. We do need to believe you would choose this problem.</li><li><b>
AI-native working practices.</b> You use AI and agentic tooling to move faster on analysis, prototyping, testing and documentation, and you hold a real method for checking correctness rather than trusting output.</li><li><b>
Comfortable as an early hire.</b> No established process, nobody above you doing the delivery, and no manager in the room to escalate to.</li></ul><div><b>
Strongly preferred</b></div><ul><li>
Exposure to the energy sector, grid data, DER, digital twins, or energy-data infrastructure.</li><li>
Experience owning outcomes with external customers or clients.</li></ul><div><b>
Nice-to-haves</b></div><ul><li>
ML or data science depth.</li><li>
Experience with modern data tooling.</li><li>
Familiarity with UK or European energy regulation and the DNO/DSO context.</li></ul><h2 class="jobSectionHeader"><b>
How we work</b></h2><div>
We deliver work we take pride in, shipped at pace. Everyone owns outcomes end to end. We take on interesting, high stakes problems but they don't come with instructions or a playbook. We seek the fastest path to value for the customer and take it.</div><p><br>
If you want real problems, real pace and the opportunity to do your life's work, we want to meet you.</p><h2 class="jobSectionHeader"><b>
What we offer</b></h2><ul><li>
Competitive salary. We hold high expectations, but pay accordingly.</li><li>
Meaningful ESOP so you share in the growth of Gridsight.</li><li>
Work-from-home allowance, health and wellness allowance, bi-annual in-person working weeks.</li><li>
A central London office and a flexible hybrid arrangement. We&rsquo;re hiring founding team members in the region, so we do want you in the room with customers and with each other.</li><li>
Trips to co-work with colleagues in Australia and the US.</li></ul></div></div>

Founding Customer Solutions Engineer

Kraken

<div><p>Help us use technology to make a big green dent in the universe!</p><p>
Kraken powers some of the most innovative global developments in energy.</p><p>
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.</p><p>
It&rsquo;s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.</p><p><b>
Kraken Customer</b></p><p>
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.</p><div><br>
</div><p>Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.</p><div></div><p><br>
<b>Where you'll fit in:</b></p><div><br>
</div><p>We are looking for a brilliant<b> Client Delivery Lead </b>to build Industry-leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you&rsquo;ve come to the right place.</p><div><br>
</div><p>We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.</p><div><br>
</div><p>The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.</p><div></div><p><br>
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.</p><div><br>
</div><p><b>What you'll own:</b></p><ul><li><p>
Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy</p></li><li><p>
Identify new ideas and technology to improve the product</p></li><li><p>
Define the MVP and test &amp; learn approach for the product capability</p></li><li><p>
Support the business with issue resolution for the product</p></li><li><p>
Support the engineering teams to deliver product features</p></li><li><p>
Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution.
</p></li><li><p>Triaging incoming requests and communicating client priorities to the right domains in the development team.
</p></li><li><p>Ensure we are constantly reviewing and adapting to customer and business needs</p></li></ul><div></div><p><b><br>
What you'll bring to the party:
</b></p><ul><li><p>Degree qualified equivalent, with strong client delivery and/or product ownership experience</p></li><li><p>
Experience working within the energy/utilities industry</p></li><li><p>
Strong agile delivery experience and product management skills</p></li><li><p>
Experience of product management and customer journeys</p></li><li><p>
Solid understanding of technology and associated trends</p></li><li><p>
Excellent communications, collaboration and presentation skills</p></li><li><p>
Strong influencing skills and ability to challenge traditional ways of thinking</p></li><li><p>
Experience of working with significant complex delivery pipelines for clients</p></li><li><p>
Patience - our clients are undergoing huge transformations that take time and require our understanding
</p></li><li><p>Laser focus on clients, relentless problem solving, invincible attitude, a winner!</p></li><li><p>
Consulting experience is a plus</p></li></ul><p><i>
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We&rsquo;ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!</i></p><p><i>
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we&rsquo;re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.</i></p><ul><li>Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you&rsquo;ve read, understood and consent to these terms</li></ul><p>
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*</p></div>

Client Delivery Lead

RELX Group

<p></p><div><p><b>Would you like to shape the future of end user technology services and drive enterprise-wide transformation through AI, automation, and innovation?
</b></p><p></p><p><b>Are you passionate about building high-performing global teams, delivering operational excellence, and creating exceptional colleague experiences at scale?
</b></p><p></p><p><b>About our Team
</b></p><p>Technology Infrastructure &amp; Operations (TIO) provides the technology foundation that enables Elsevier's global business. With over 400 colleagues across 15 countries, TIO manages the infrastructure, operational services and enterprise platforms that support approximately 9,000 employees worldwide.
<br>
<br>
End User Services is a key function within TIO, delivering secure, reliable and modern workplace technology while driving engineering excellence, operational resilience, AI enablement and enterprise transformation. The resource model is a combination of FTEs and trusted partner organizations augmenting our bench.
</p><p></p><p><b>About the Role
</b></p><p>Reporting to the Senior Vice President, Technology Infrastructure &amp; Operations, you will lead globally distributed engineering and operational teams spanning Enterprise Engineering, Network Engineering, Service Assurance and Service Delivery. You will shape the future of Elsevier's digital workplace by balancing operational excellence with innovation, driving automation, AI-enabled services, technology modernization and continuous improvement. You will also shape how the function itself operates in an AI-enabled environment, embedding AI-driven ways of working across engineering, service delivery and support teams.
</p><p></p><p><b>Responsibilities
</b></p><ul><li>Develop and deliver the End User Services strategy and multi-year roadmap aligned to Elsevier and Technology Infrastructure &amp; Operations priorities.
</li><li>Translate strategic objectives into measurable operational outcomes, balancing transformation with operational excellence.
</li><li>Drive adoption of emerging technologies, including AI and automation, to enhance colleague experience and business performance.
</li><li>Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance and risk management.
</li><li>Lead global Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery and 24/7 TechDesk teams.
</li><li>Drive service quality, resilience, security and operational performance through robust governance, metrics and continuous improvement.
</li><li>Lead strategic initiatives across digital workplace technologies, collaboration platforms, cloud services, device management and AI-enabled solutions.
</li><li>Manage budgets, resources, investment priorities and vendor relationships to deliver sustainable business outcomes.
</li></ul><p><b>Requirements
</b></p><ul><li>Significant experience leading large-scale technology operations within a complex global organisation.
</li><li>Proven ability to develop strategy while delivering operational excellence across multiple technology disciplines.
</li><li>Strong knowledge of digital workplace technologies, cloud services, IT service management, governance and information security.
</li><li>Experience leading technology and organisational transformation, including AI-enabled capabilities.
</li><li>Strong stakeholder management, communication and influencing skills.
</li><li>Commercial and financial acumen, including budget, resource and vendor management.
</li><li>Track record of building inclusive, high-performing teams.
</li><li>Sound judgement on the practical application of AI and experience developing AI capability within organisations.
</li></ul><p></p><p><b>Other
</b></p><ul><li>Certifications: ITIL preferred
</li><li>BS Engineering/Computer Science or equivalent experience required
</li><li>Language: English (fluent). Additional languages are a plus.
</li><li>Travel: Up to 20% (domestic and international).
</li></ul><p></p><p><b>Work in a Way That Works for You
</b></p><p>We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
</p><p></p><p><b>Working Pattern
</b></p><p>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
</p><p></p><p><b>About the Business
</b></p><p>A global leader in information and analytics, we help researchers and healthcare professionals&rsquo; advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</p><br>
<p></p>
<p><b>We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click </b><b>here </b><b>to access benefits specific to your location.
</b></p><p></p><p>We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
</p><p></p><p><b>Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams </b><b>here </b><b>.
</b></p><p></p><p>Please read our Candidate Privacy Policy .
</p><p></p><p>We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
</p><p></p><p><b><i>USA Job Seekers:
</i></b></p><p>EEO Know Your Rights .</p></div><p></p>

Head of End User Services

Elsevier

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