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desktop support analyst

PEAK6

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm&rsquo;s special blend of financial acumen, ability to manage risk, and cutting-edge technology.
 <br/>
 <br/>
 Our success is driven by our team of technologists, engineers, and traders who leverage proprietary tech and a data-centric approach to maintain inventory and stay ahead of the markets, so customers can, too.
 <br/>
 <br/>
 We are committed to providing dependable liquidity, which is crucial for market stability, investor confidence, and efficient trading across asset classes.
 <br/>
 <br/>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 As a Desktop Support Analyst, you will be instrumental in the experience of all our employees.
 <br/>
 <br/>
 We&rsquo;re looking for someone who is a self starter and takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of the employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack.
 <br/>
 <br/>
 This is a hybrid role that is based out of PEAK6's Chicago, IL office. Hybrid means an average of 3 days in office per week with 2 work from home days per week, as business allows.
 <br/>
 <br/>
 <strong>
  <em>
   You&rsquo;ll be responsible for;
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Consistent delivery of white glove support and solutions.
  </li>
  <li>
   Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
  </li>
  <li>
   Providing AV support during company all-hands meetings.
  </li>
  <li>
   Ensuring we meet SLA objectives.
  </li>
  <li>
   Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
  </li>
  <li>
   Identifying opportunities for business enablement through smart use of technology.
  </li>
  <li>
   Remediating system and application vulnerabilities.
  </li>
  <li>
   Receiving, tracking, and issuing hardware, software, and peripherals.
  </li>
  <li>
   Managing, supporting, and provisioning business applications in a cloud-based environment.
  </li>
  <li>
   Contribute to technical research, test hardware and software, and share findings.
  </li>
  <li>
   Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
  </li>
  <li>
   Prepare hardware to be shipped for repair, recycling, or donation.
  </li>
  <li>
   Manage bench stock inventory levels using our inventory platform and track accurately.
  </li>
  <li>
   Provide project support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience working in a desktop support environment, saving people&rsquo;s e&shy;-lives.
  </li>
  <li>
   Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Google Workspace and Microsoft 365.
  </li>
  <li>
   Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
  </li>
  <li>
   Comfortable with managing and manipulating directory systems (AD, LDAP).
  </li>
  <li>
   Experience supporting TCP/IP networks and wireless networking.
  </li>
  <li>
   Experience with a ticket-based support platform.
  </li>
  <li>
   Experience in communication and collaboration technologies.
  </li>
  <li>
   Excellent interpersonal communication skills.
  </li>
  <li>
   Prior trader support experience is considered a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR REWARDS
  <br/>
  <br/>
 </strong>
 We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
 <br/>
 <br/>
 Base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health &amp; wellness benefits, enhancing your overall compensation package.
 <br/>
 <br/>
 <strong>
  Base Salary Range
  <br/>
  <br/>
 </strong>
 $28-$35
 <br/>
 <br/>
 PEAK6 is proud to be an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
 <br/>
 <br/>
 PEAK6 is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hr@peak6.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
 <br/>
 <br/>
 #PEAK6
 <br/>
 <br/>
</div>


Desktop Support Analyst

DV Trading Inc.

<div><p><b>About Us:</b><br>
Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser. This role will help support a team of traders and portfolio managers with a Chicago focused presence.</p><br>
<p><b>
Overview:</b><br>
We are hiring a trade desk support analyst to join our group's IT department to handle first and second level support of service requests/incidents in a professional and timely manner.</p>
<p>
Production support and customer service are the most important aspects of this role.</p><p><br>
<b>
Responsibilities</b>:</p>
<ul>
<li>Monitoring and alerting critical trading system environments</li>
<li>Proactive identification and resolution of production issues</li>
<li>Development of tools and driving efficiency/stability improvements/automation with scripting</li>
<li>Troubleshooting of complex systems issues</li><br>
</ul>
<p><b>Required</b>:</p>
<ul>
<li>2-4 years of experience in the trading industry</li>
<li>Strong working knowledge of UNIX environment/Unix command</li>
<li>Basic database knowledge (MySQL)</li>
<li>Understanding of FIX protocol</li>
<li>Strong scripting knowledge - Python/Bash</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Experience using Jira as a ticket/work request system</li>
<li>Experience using Grafana/InfluxDB/Icinga</li>
<li>Linux desktop support experience</li>
<li>Network troubleshooting and analysis experience</li><br>
</ul>
<p><b>Skills needed</b></p>
<ul>
<li>Excellent interpersonal and communication skills are essential</li>
<li>Ability to switch and track various ongoing tasks and issues is required</li>
<li>Attention to detail in problem solving</li>
<li>Ability to work under pressure within a dynamic trading environment</li>
<li>Ability to work independently and collaboratively within a team</li></ul><br>
<p></p>
<p><i>
Annual compensation range $90,000 - $120,000 base + discretionary bonus opportunity</i></p>
<p><i>
DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.</i></p></div>

Trade Support Analyst

Milliman

<div>
 Who We Are
 <br/>
 <br/>
 The Chicago office of Milliman Inc. is looking for bright, enthusiastic and qualified candidates to work in their Financial Risk Management (FRM) practice.
 <br/>
 <br/>
 Milliman&rsquo;s rigorous, distinctly innovative approach to risk management is built on a foundation of actuarial expertise and shaped by some of the most advanced thinking in the industry. Whether you're looking to improve capital efficiency, comply with regulatory requirements, or guard against market volatility, Milliman offers a complete range of operational, strategic, and financial risk management solutions and tools.
 <br/>
 <br/>
 We have a focused, multi-disciplinary team of actuaries, financial engineers/capital markets professionals and software developers working together to develop risk management solutions for the financial services industry. We currently advise some of the world's largest insurance companies in areas such as hedging strategy and operations, portfolio risk management, and capital requirements.
 <br/>
 <br/>
 We hire the best in the business&mdash;and then trust them to do their work their way. It's about personal responsibility, creativity, flexibility. We believe great work happens in great work environments.
 <br/>
 <br/>
 Our culture is highly collaborative with value placed on high quality work and innovation.
 <br/>
 <br/>
 The Department/Team
 <br/>
 <br/>
 Milliman FRM LLC is seeking a Trading Analyst to join its Capital Markets Group as a member of the trading team in Chicago. The new team member will play a critical role in growing the organization&rsquo;s capabilities to trade a wide range of cash securities and derivatives, including fixed income, equities, FX, ETFs, and related exchange traded futures and options, and OTC derivatives. The trading team executes securities and derivatives transactions in domestic and international markets, to achieve best execution and meet client portfolio management objectives.
 <br/>
 <br/>
 Your Role/What You&rsquo;ll Do
 <br/>
 <br/>
 The Trading Analyst will be responsible for supporting the Trading team with daily trading related tasks such as trade data entry into various systems, checking blotters and reports to ensure data accuracy, and in general assisting Traders in performing their ongoing duties.
 <br/>
 <br/>
 <ul>
  <li>
   Primary task is to update and maintain systems of record and models with trade information
  </li>
  <li>
   Assist Traders in performing pre-trade order data and information checking
  </li>
  <li>
   Identify and reconcile any data discrepancies and follow them through to resolution
  </li>
  <li>
   Perform end of day reconciliation between systems of record and trader sheets
  </li>
  <li>
   Ongoing process improvement for data entry and checking
  </li>
  <li>
   Ability to understand and interpret various types of trades transacted by the trading team
  </li>
  <li>
   Help ensure timely deal entry and resolution of issues to meet all reporting requirements.
  </li>
  <li>
   Maintain up-to-date process and procedures manuals
  </li>
  <li>
   Act as point of contact for data related issues or questions from Operations, Compliance etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 Your Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   A Bachelor&rsquo;s degree in a quantitative field such as Computer Science, Economics, Engineering, Mathematics, Actuarial Science, or Physics
  </li>
  <li>
   Proficiency in Excel and other similar desktop programs and tools
  </li>
  <li>
   Programming skills in languages such as C#, Python or other
  </li>
  <li>
   Prior experience in a Trading Analyst role would be preferred
  </li>
  <li>
   Ability to multitask and thrive in a fast-paced environment
  </li>
  <li>
   Maturity, good judgment, and a professional demeanor
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with electronic trading tools and portals such as Bloomberg etc.
  </li>
  <li>
   Knowledge of financial derivatives and structured products
  </li>
  <li>
   Ability to understand the broader investment objectives behind trade orders and to consult proactively with portfolio managers and investment analysts
  </li>
  <li>
   Strong communication skills and the ability to clearly and quickly communicate ideas and recommendations verbally and in writing
  </li>
  <li>
   Ability to multitask and thrive in a fast-paced environment
  </li>
  <li>
   Maturity, good judgment, and a professional demeanor
   <br/>
   <br/>
  </li>
 </ul>
 Location
 <br/>
 <br/>
 Candidates hired into this role will be required to work in-person in the Milliman office in Chicago, IL on a weekly basis, but flexible work arrangements will be considered.
 <br/>
 <br/>
 The expected application deadline for this job is March 1st, 2026.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The overall salary range for this role is $74,980 - $119,830. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We offer a comprehensive benefits package designed to support employees&rsquo; health, financial security, and well-being. Benefits include:
 <br/>
 <br/>
 <ul>
  <li>
   Medical, Dental and Vision &ndash; Coverage for employees, dependents, and domestic partners.
  </li>
  <li>
   Employee Assistance Program (EAP) &ndash; Confidential support for personal and work-related challenges.
  </li>
  <li>
   401(k) Plan &ndash; Includes a company matching program and profit-sharing contributions.
  </li>
  <li>
   Discretionary Bonus Program &ndash; Recognizing employee contributions.
  </li>
  <li>
   Flexible Spending Accounts (FSA) &ndash; Pre-tax savings for dependent care, transportation, and eligible medical expenses.
  </li>
  <li>
   Paid Time Off (PTO) &ndash; Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
  </li>
  <li>
   Holidays &ndash; A minimum of 10 paid holidays per year.
  </li>
  <li>
   Family Building Benefits &ndash; Includes adoption and fertility assistance.
  </li>
  <li>
   Paid Parental Leave &ndash; Up to 12 weeks of paid leave for employees who meet eligibility criteria.
  </li>
  <li>
   Life Insurance &amp; AD&amp;D &ndash; 100% of premiums covered by Milliman.
  </li>
  <li>
   Short-Term and Long-Term Disability &ndash; Fully paid by Milliman.
   <br/>
   <br/>
  </li>
 </ul>
 Equal Opportunity
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual
 <br/>
 <br/>
 orientation, national origin, disability, or status as a protected veteran.
</div>


Trading Analyst

Contact Government Services, LLC

<div><div>ISSO</div><div>
Employment Type: Full-Time, Experienced</div><div>
Department: Information Technology</div><div></div><div><br>
CGS is seeking an Information Systems Security Officer (ISSO) with DIACAP and/or RMF experience who has deep expertise in security assessment documentation to support Dept. of Commerce systems and efforts to achieve their Authorization to Operate (ATO). This position is located at the client site in the Herbert Hoover building in Washington, DC. The scope of this position includes full life-cycle Assessment and Authorization (A&amp;A) management through all 6 Steps of the RMF process in support of the Government ISSM.In this role, you&rsquo;ll conduct security assessment, and information system security oversight activities in accordance with NIST 800.53 that support systems from the perspective RMF requirements.<br>
</div><div></div><br>
<div>CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.</div><div></div><div><br>
Skills and attributes for success:</div><ul><li>Review systems to identify potential security weaknesses and recommend improvements to amend vulnerabilities, implement changes, and document upgrades.</li><li>Maintain responsibility for managing cybersecurity risk from an organizational perspective.</li><li>Identify organizational risks, prioritize those risks, and maintain a risk registry for escalating and presenting those risks to senior leadership.</li><li>Provide security guidance and IS validation using the National Institute of Standards and Technology (NIST) RMF, DoC, and local security policies.</li><li>Providing configuration management (CM) recommendations for information system security software, hardware, and firmware and coordinating changes and modifications with the ISSM, Security Control Assessor (SCA), and Authorizing Official (AO).</li><li>Maintain vulnerability scanning tool compliance, such as HBSS or ACAS, and patch management, such as IAVM to ensure IT staff pushes patches to all systems in an effort to maintain compliance with all applicable directives, manage system changes, and assess the security impact of those changes.</li><li>Support security authorization activities, including transitioning from the legacy Information Assurance Certification and Accreditation Process (DIACAP) to compliance with the DoC RMF.</li><li>Provide subject matter expertise for cyber security and trusted system technology.</li><li>Apply advanced technical knowledge and analysis of specialized functional areas in task requirements to develop solutions to complex problems.</li><li>Research, write, review, disposition feedback, and finalize recommendations regarding cyber security policy, assessment and authorization assessments (A&amp;As), security test and evaluation reports, and security engineering practices and processes.</li><li>Conduct research and write risk assessment reports to include risk thresholds, evaluation, and scoring.</li><li>Support analysis of the findings and provide expert technical guidance for mitigation strategies, including implementation advice on the cyber security risk findings, and other complex problems.</li></ul><div></div><div><br>
Qualifications:</div><ul><li>Bachelor&rsquo;s Degree.</li><li>A minimum of five (5) years experience as an Information Assurance (IA) Analyst, ISSE, ISSO, or similar role in ATO package development, including generating security documentation for requirements, security control assessment, STIG and IAVA compliance, Standard Operating Procedures, test results, etc.</li><li>eMASS experience.</li><li>Professional security certification such as: CCNA Security, CySA+, GICSP, GSEC, CompTIA Security+ CE, SSCP, or higher.</li><li>Strong desktop publishing skills using Microsoft Word and Excel.</li><li>Experience with industry writing styles such as grammar, sentence form, and structure.</li><li>Ability to multi-task in a deadline-oriented environment.</li></ul><div></div><div><br>
Ideally, you will also have:</div><ul><li>CISSP, CASP, or a similar certificate is preferred.</li><li>Master's Degree in Cybersecurity or related field.</li><li>Strong initiative, detail orientation, organizational skills, and aptitude for analytical thinking.</li><li>Demonstrated ability to work well independently and as a part of a team.</li><li>Excellent work ethic and a high commitment to quality.</li></ul><div></div><div><br>
Our Commitment:</div><div>
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.</div><div></div><div><br>
For the past seven years, we&rsquo;ve been growing our government contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.</div><div></div><div><br>
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.</div><div></div><div><br>
We care about our employees. Therefore, we offer a comprehensive benefits package.</div><div>
Health, Dental, and Vision</div><div>
Life Insurance</div><div>
401k</div><div>
Flexible Spending Account (Health, Dependent Care, and Commuter)</div><div>
Paid Time Off and Observance of State/Federal Holidays</div><div></div><div><br>
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div><div></div><div><br>
Join our team and become part of government innovation!</div><div>
Explore additional job opportunities with CGS on our Job Board:</div><div>
https://cgsfederal.com/join-our-team/</div><div>
For more information about CGS please visit: https://www.cgsfederal.com or contact:</div><div>
Email: info@cgsfederal.com</div><div></div><div><br>
#CJ</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Information Systems Security Officer (ISSO)

Lawson Products

<div><div><b>Summary</b></div><div></div><div><br>
Provides Lawson Employees software and hardware support via deskside visits, telephone, email and chat. Serves as an escalation path for issues reported to the Lawson IT Help Desk.</div><div>
Responsible for personal computer receiving, configuration and deployment.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div><ul><li>
Assist sales representatives and internal users with questions, problems and training related to supported software or hardware used to conduct their business. Issues and received via phone or email</li><li>
Images, configures and deploys desktop and laptops personal computers</li><li>
Assists with cubicle / office moves as needed</li></ul></div><div></div><div><b><br>
Qualifications:</b> Pursuing industry certifications and / or prior IT support experience a plus. Self-motivated, excellent verbal and written communication skills. Outstanding listener with the ability to gather information and document end user issues to determine the best course of action towards resolution.</div><div></div><div><b><br>
Education and Experience:</b></div><div>
Pursuing an undergraduate degree in computer science or technical engineering.</div><div></div><div><b><br>
Other Skills and Abilities:</b> Basic PC knowledge, Windows 10/11 Operating Systems and Microsoft Office 365.</div><div></div><div><b><br>
Physical Demands:</b> Ability to lift up to 50 lbs.</div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
The hourly rate for this role is $19.50.</div><div></div><div><br>
Lawson Products and Kent Automotive are equal opportunity employers and welcome applicants from all backgrounds.</div></div>

Information Tech Internship

Realign

<div>Chicago, Illinois 60018 Posted March 3rd, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Contract</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role: Trading Support Analyst - Banking Markets</b></div><div><b>
Location: Chicago, IL (trading floor a minimum of four days per week)</b></div><div><b>
Contract</b></div><div><b>
F2F Interview</b></div><div></div><div><br>
We are seeking a Trading Support Analyst to support brokerage trading applications in a fast-paced Banking Markets environment.</div><div>
Core responsibilities include back end system analysis on top of front office trading support and analysis.</div><div>
This role partners with a global production support team to provide day-to-day operational support for mission-critical trading platforms.</div><div>
Role also includes some development work following DevOps model.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><div><br>
Provide production support for brokerage trading applications in a high-pressure trading environment</div><div>
Analyze, troubleshoot, and resolve production incidents, escalating as required</div><div>
Partner with business users to resolve issues in compliance with IT and business control standards</div><div>
Drive root-cause analysis and continuous improvement initiatives</div><div>
Produce operational metrics, audit support, and application status reporting</div><div>
Maintain disaster recovery documentation and participate in DR exercises</div><div>
Collaborate with technology, business, compliance, audit, and vendor teams</div><div>
Participate in on-call rotations, including evenings and weekends, to manage high-severity incidents end to end</div><div></div><div><b><br>
Required Qualifications:</b></div><div></div><div><br>
5+ years of experience in financial services or capital markets</div><div>
2-3 years of experience with Azure Platform, CI/CD pipelines, GitHub/Jenkins etc.</div><div>
Advanced SQL expertise (Oracle, MS SQL, or Sybase)</div><div>
Strong scripting and automation skills (Python, Perl, PowerShell)</div><div>
Working knowledge of infrastructure components.</div><p>
Strong communication skills and ability to operate independently in a trading environment</p><p></p>
<p>Required Skills</p>
<p>DATA ANALYST</p></div>

Trading Support Analyst / Banking Markets-2

L.E.K. Consulting

<div></div><div><div><div><div><div><div><div><div><div><div>Location
<div></div><div><div>Chicago
</div></div></div><div>Job Description
<div></div><div><div><p><b>About L.E.K. Consulting:</b><b>
</b><br>
L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.</p><p>
We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry&rsquo;s best firms to work for. For more information, visit lek.com</p><p></p><p><b><br>
Overview of Service Desk Analyst I:</b><br>
The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.</p><p>
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.</p><p></p><p><b><br>
Responsibilities include, but are not limited to:</b></p><ul><li>
Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email</li><li>
Troubleshooting hardware and software issues courteously and expeditiously</li><li>
Keeping inventory accurate and assessing the requirement for IT equipment</li><li>
Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.</li><li>
Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.</li><li>
Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required</li><li>
Managing IT equipment upgrades for the region</li><li>
Work with supplier warranty to repair broken laptop and mobile</li><li>
Other IT related functions and projects as requested that are not limited to daily support</li></ul><p></p><p><b><br>
Qualifications:</b></p><p><i>
Technical Skills</i></p><ul><li>
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android</li><li>
An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware</li></ul><p><i>
Work Style</i></p><ul><li>
Excellent verbal and written communication skills</li><li>
Excellent customer service, including empathic listening skills</li><li>
Solid self-starter with the ability to work in a team environment</li><li>
Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale</li><li>
Excellent organizational skills, prioritizing and managing multiple tasks</li><li>
Solid ability to offer and accept feedback and constructive suggestions</li><li>
Strong people skills and a knack for problem solving</li></ul><p><i>
Professional Experience &amp; Education</i></p><ul><li>
Experience in a customer focused role</li><li>
Associates and/or bachelor's degree or certificate program</li></ul><p></p><p><br>
For more information and to apply, go to</p><ul><li>
L.E.K. Consulting is an Equal Opportunity Employer</li><li>
L.E.K. Consulting has a hybrid work model in place for our U.S. offices.</li><li>
In Illinois, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.</li><li>
Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.</li></ul><p></p><p><br>
#LI-DE1</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

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