it support engineer

sales engineer

ai engineer

infrastructure engineer

technical sales engineer

desktop support engineer

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a talented and customer-focused IT Support Engineer to join our technical support team in Dubai. This role is ideal for an IT professional with strong troubleshooting skills who can maintain computer systems, resolve technical issues, and ensure the smooth operation of the company&rsquo;s IT infrastructure. The successful candidate will provide reliable technical assistance while supporting business continuity and operational efficiency.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain company networks, servers, and IT infrastructure.</li>
<li>Manage user accounts, email configurations, passwords, and system access permissions.</li>
<li>Perform software installations, system upgrades, patches, and antivirus updates.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with vendors for hardware repairs, software licensing, and technical services when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, Wi-Fi, VPN, and printer management.</li>
<li>Familiarity with cybersecurity best practices, cloud services, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and problem-solving expertise</li>
<li>Strong knowledge of computer hardware, software, and networking</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Attention to detail and commitment to service excellence</li>
</ul>
Why Join Al Haktur IT Solutions?

At Al Haktur IT Solutions, technology and innovation drive everything we do. This IT Support Engineer position in Dubai offers an excellent opportunity to work with modern IT systems, enhance your technical expertise, and build a rewarding career within a dynamic, innovative, and rapidly growing technology organization.</div>

IT Support Engineer

Zahr Freighters

<div>Zahr Freighters is looking for a dedicated and technically skilled IT Support Engineer to join our IT team in Dubai. This role is ideal for an IT professional with strong troubleshooting abilities who can maintain the company&rsquo;s technology infrastructure, provide technical support to employees, and ensure uninterrupted business operations. The successful candidate will play a vital role in keeping systems secure, reliable, and efficient.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT hardware.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain LAN/WAN networks, Wi-Fi connectivity, and internet services.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform software installations, updates, antivirus management, and system maintenance.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with external vendors for equipment repairs and software licensing when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, VPN, Wi-Fi, and printer management.</li>
<li>Familiarity with cloud services, cybersecurity practices, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>Professional IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an added advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of networking and IT infrastructure</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Problem-solving mindset with attention to detail</li>
</ul>
Why Join Zahr Freighters?

At Zahr Freighters, technology plays a critical role in supporting efficient freight forwarding and logistics operations. This IT Support Engineer position in Dubai offers an excellent opportunity to enhance your technical expertise, work with modern IT systems, and build a rewarding career in a dynamic and growing logistics organization.</div>

BigData Technology Solutions

L3 IT Security Engineer _M365Location: DubaiJob OverviewWe are seeking an experienced L3 M365 Security Engineer to serve as our top-tier technical Implementation and escalation point for all cloud security issues. In this role, you will diagnose and resolve complex, systemic infrastructure failures, respond to advanced persistent threats, and continuously optimize security policies across the Microsoft 365 environment. You will bridge the gap between day-to-day operations and high-level cloud architecture.Key Responsibilities<ul><li>Advanced Incident Escalation: Act as the final escalation point for L1/L2 teams, resolving deep technical issues within Microsoft Entra ID, conditional access routing, and complex authentication flows.</li><li>Threat Hunting &amp; Forensics: Lead deep-dive forensic investigations using Advanced Hunting KQL (Kusto Query Language) queries in Microsoft Defender XDR to hunt for hidden threats and lateral movement.</li><li>Complex Policy Troubleshooting: Resolve broken Data Loss Prevention (DLP) rules, misconfigured information protection labels, and synchronization failures within Microsoft Purview.</li><li>Automation &amp; Scripting: Develop, test, and deploy Microsoft Graph API scripts and advanced PowerShell modules to automate incident remediation and policy enforcement.</li><li>Architecture &amp; Change Management: Review proposed changes from cloud architects, assess their impact on operations, and execute high-risk production updates with minimal business disruption.</li><li>Incident Response: Investigate security alerts, perform root cause analysis, and execute remediation actions in coordination with the wider IT/Security Operations Center (SOC) team</li><li>Device &amp; Endpoint Management: Configure and enforce security policies on mobile and desktop devices via Microsoft Intune</li><li>Auditing &amp; Governance: Conduct regular security assessments, maintain compliance with regulatory standards (e.g., ISO 27001, GDPR), and review audit logs</li><li>Mentorship &amp; Knowledge Transfer: Conduct regular technical training sessions for L1/L2 engineering staff and author definitive Standard Operating Procedures (SOPs).</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 5+ years of dedicated enterprise IT support experience, with at least 3 years explicitly operating as a Tier 3 engineer in an M365 environment.</li><li>KQL Mastery: Proven hands-on capability writing complex Kusto Query Language queries to investigate security event logs.</li><li>Advanced Infrastructure Knowledge: Deep understanding of hybrid identity management (Entra Connect), modern authentication protocols (SAML, OAuth, OIDC), and routing concepts.</li></ul>Certifications<ul><li>Microsoft Certified: Cybersecurity Architect Expert (SC100) or Microsoft Certified: Security Operations Analyst Associate (SC-200).</li><li>Soft Skills: Exceptional logical reasoning, crisis management skills during active security incidents, and clear communication under high-pressure scenarios.</li></ul>Application Question(s):<ul><li>What is your notice period to join?</li><li>What is your expected salary in AED?</li><li>How many years of work experience do you have in operating as a Tier 3 engineer in an M365 environment?</li><li>Do you have hands-on experience working with Kusto Query Language?</li><li>Are you certified in Cybersecurity Architect Expert (SC-100) or Security Operations Analyst Associate (SC-200)?</li><li>Do you have valid certification in Cisco-CCNP?</li><li>Are you with hands-on experience - Ivanti Patch Management, Microsoft Intune, Microsoft Defender, and DLP tools?</li><li>Are you certified with Microsoft Security Administrator or CompTIA Security+?</li></ul>Work Location: In person

L3 IT Security Engineer_M365

Qode

<div>Job Description &ndash; Lead Infrastructure &amp; Cloud Engineer
Position Title: Lead Infrastructure &amp; Cloud Engineer
Experience Level: 5&ndash;8 Years
Location: Dubai
Department: Information Technology (IT)
Job Summary
We are seeking a highly skilled and experienced Lead Infrastructure &amp; Cloud Engineer to manage, support, secure, and optimize the organization&rsquo;s on-premises and cloud infrastructure.
The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, Windows Server, Microsoft 365, identity management, virtualization, storage, backup solutions, and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).
The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the organization&rsquo;s IT infrastructure and cloud environments. The successful candidate will also support business-critical systems and lead infrastructure modernization, cloud migration, automation, and digital transformation initiatives.
Key Responsibilities
Infrastructure Administration
Manage and maintain enterprise IT infrastructure environments.
Administer Windows Server environments and related services.
Monitor infrastructure performance, availability, capacity, and system health.
Manage operating system upgrades, security patching, and infrastructure lifecycle activities.
Ensure adherence to IT governance, security, compliance, and operational standards.
Provide advanced L2 and L3 support for infrastructure-related incidents and service requests.
Plan and implement infrastructure upgrades, migrations, and modernization initiatives.
Coordinate with application, cybersecurity, database, and network teams to maintain service availability.
Active Directory and Identity Management
Administer Active Directory, Organizational Units, DNS, DHCP, DFS, and Group Policies.
Manage Microsoft Entra ID and Microsoft Entra Connect.
Implement and support Identity and Access Management controls.
Support Single Sign-On and Multi-Factor Authentication.
Manage user provisioning, access permissions, privileged accounts, and identity security policies.
Implement Conditional Access policies and identity protection controls.
Monitor directory synchronization and resolve authentication-related issues.
Conduct periodic reviews of user access, administrative privileges, and inactive accounts.
Microsoft 365 Administration
Administer and support:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Intune
Microsoft Defender
Microsoft Purview (preferred)
Additional responsibilities include:
Manage Microsoft 365 licensing and group-based licence allocation.
Troubleshoot mail flow, collaboration, synchronization, access, and security-related issues.
Support Microsoft 365 security, compliance, retention, and governance initiatives.
Manage Exchange Online policies, mailboxes, distribution groups, and shared mailboxes.
Configure and maintain Microsoft Teams and SharePoint administrative policies.
Support data-loss prevention, information protection, and eDiscovery requirements.
Monitor Microsoft 365 service health and coordinate resolution of service-impacting incidents.
Cloud Infrastructure Administration
Microsoft Azure
Administer Azure Virtual Machines, Storage Accounts, Virtual Networks, and related resources.
Configure Network Security Groups, VPN Gateways, private endpoints, and hybrid cloud connectivity.
Manage Azure subscriptions, resource groups, role-based access controls, and governance policies.
Administer Azure Backup and Azure Site Recovery.
Support Azure Monitor, Log Analytics, alerts, and infrastructure monitoring.
Implement Azure security controls, policies, and recommended cloud governance practices.
Optimize Azure resource utilization, licensing, and operational costs.
Support Azure landing zones and standardized cloud architecture.
Participate in cloud migration, modernization, and workload transformation projects.
Implement high-availability and disaster-recovery solutions for Azure workloads.
Oracle Cloud Infrastructure
Administer OCI Compute, Storage, Networking, Database connectivity, and Security services.
Manage Virtual Cloud Networks, subnets, route tables, security lists, and load balancers.
Configure and manage OCI Identity and Access Management.
Administer OCI compartments, policies, user groups, and access controls.
Support OCI Backup, Monitoring, Logging, and Disaster Recovery solutions.
Manage hybrid connectivity between OCI and on-premises environments.
Monitor OCI resource performance, availability, security, and cost.
Participate in OCI migration, modernization, and infrastructure deployment projects.
Implement high-availability and business-continuity solutions for OCI workloads.
Virtualization and Datacenter Management
Manage VMware vSphere and ESXi environments.
Administer Microsoft Hyper-V environments.
Provision, configure, and maintain virtual machines.
Manage virtual infrastructure capacity, availability, and performance.
Support high-availability, replication, and disaster-recovery configurations.
Manage host upgrades, firmware updates, and virtual infrastructure patching.
Perform datacenter capacity planning and resource optimization.
Support physical servers, racks, power, cooling, and datacenter-related infrastructure.
Coordinate with vendors for hardware maintenance and warranty support.
Storage and Backup Administration
Administer enterprise storage solutions, including:
NetApp
QNAP
HPE MSA
SAN and NAS platforms
Manage backup and recovery platforms, including:
Veeam Backup &amp; Replication
Azure Backup
Microsoft 365 backup solutions
OCI Backup and Recovery
Additional responsibilities include:
Monitor backup jobs and resolve failures.
Perform regular backup validation and restoration testing.
Conduct disaster-recovery exercises.
Define and maintain retention, replication, and recovery policies.
Maintain recovery documentation, runbooks, and operating procedures.
Ensure recovery objectives align with business requirements.
Monitor storage capacity, utilization, and performance.
Endpoint Management
Manage Microsoft Intune and modern device-management solutions.
Configure and deploy security baselines, compliance policies, and endpoint controls.
Manage Windows Autopilot and automated device provisioning.
Administer Windows device lifecycle and patch-management activities.
Manage application deployment and endpoint configuration policies.
Support desktop and laptop infrastructure.
Monitor device compliance and remediate non-compliant endpoints.
Support mobile device management and mobile application management requirements.
Infrastructure and Cloud Security
Implement infrastructure and cloud security controls.
Apply cybersecurity best practices and system-hardening standards.
Manage privileged access, administrative accounts, and role-based access controls.
Investigate and resolve infrastructure and cloud security incidents.
Manage system vulnerabilities, patch compliance, and configuration risks.
Support compliance assessments, security audits, and governance initiatives.
Work closely with cybersecurity teams to implement security recommendations.
Maintain secure configuration standards for servers, cloud platforms, storage, backup, and virtualization environments.
Support Microsoft Defender for Cloud and other relevant cloud security solutions.
Monitoring and Troubleshooting
Monitor infrastructure and cloud environments using:
SolarWinds
Azure Monitor
Log Analytics
OCI Monitoring
VMware monitoring tools
Microsoft 365 administrative and security portals
Additional responsibilities include:
Perform root-cause analysis for major incidents.
Resolve escalated L2 and L3 infrastructure and cloud issues.
Monitor system health, service availability, resource utilization, and performance.
Maintain incident, problem, and change-management records.
Develop preventive measures based on recurring incidents and performance trends.
Coordinate with vendors, service providers, and internal technical teams for complex issue resolution.
Participate in critical incident and service-restoration activities.
Automation and Infrastructure as Code
Develop PowerShell scripts to automate routine administrative activities.
Automate user provisioning, system reporting, health checks, and maintenance tasks.
Support infrastructure deployment through automation tools and standardized templates.
Implement Infrastructure as Code practices where applicable.
Maintain scripts, automation documentation, and version controls.
Identify opportunities to improve efficiency through automation and orchestration.
Projects, Documentation and Compliance
Lead infrastructure and cloud deployment projects.
Lead server, virtualization, storage, backup, and cloud migration initiatives.
Support new office and datacenter infrastructure deployments.
Maintain infrastructure and cloud architecture diagrams.
Develop and maintain technical documentation, operating procedures, and support runbooks.
Participate in business-continuity and disaster-recovery planning.
Support internal and external audits.
Evaluate and recommend new infrastructure and cloud technologies.
Manage project deliverables, technical risks, timelines, and vendor coordination.
Provide technical guidance and mentoring to infrastructure support team members.
Ensure all infrastructure changes follow the organization&rsquo;s change-management processes.
Required Technical Skills
Microsoft Technologies
Windows Server 2016, 2019, and 2022
Active Directory
Microsoft Entra ID
Microsoft Entra Connect
DNS
DHCP
DFS
Group Policy
PowerShell
Windows Failover Clustering
Certificate Services
Microsoft 365
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Teams
Microsoft Intune
Microsoft Defender
Microsoft Purview (preferred)
Microsoft Azure
Azure Administration
Azure Virtual Machines
Azure Storage
Azure Virtual Networks
VPN Gateways
Network Security Groups
Azure Backup
Azure Site Recovery
Azure Monitor
Log Analytics
Azure Policy
Role-Based Access Control
Microsoft Defender for Cloud
Cost Management
Oracle Cloud Infrastructure
OCI Compute
OCI Storage
OCI Networking
OCI Identity and Access Management
OCI Backup and Recovery
OCI Monitoring and Logging
OCI Security
OCI Load Balancing
OCI Disaster Recovery
Virtualization
VMware vSphere
VMware ESXi
VMware vCenter
Microsoft Hyper-V
High Availability and Replication
Backup and Storage
Veeam Backup &amp; Replication
NetApp
QNAP
HPE MSA
SAN and NAS technologies
Microsoft 365 backup solutions
Cloud backup and disaster recovery
Endpoint Management
Microsoft Intune
Windows Autopilot
Windows Update for Business
Endpoint compliance and configuration management
Application packaging and deployment
Automation
PowerShell scripting
Task automation
Infrastructure automation
Infrastructure as Code knowledge
Azure Resource Manager templates or Bicep (preferred)
Terraform knowledge (preferred)
Supporting Infrastructure Knowledge
TCP/IP
DNS and DHCP
Cloud connectivity
VPN technologies
Load balancing
Firewalls and security controls
Hybrid cloud architecture
Required Qualifications
Education
Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Computer Engineering, Cloud Computing, or a related discipline.
Experience
5&ndash;8 years of experience in infrastructure and cloud engineering.
Strong L2 and L3 infrastructure troubleshooting experience.
Experience supporting enterprise and multi-site IT environments.
Hands-on experience administering Windows Server and Active Directory.
Strong Microsoft 365 administration experience.
Hands-on experience managing Microsoft Azure and OCI environments.
Experience with virtualization, storage, backup, disaster recovery, and endpoint-management technologies.
Experience leading infrastructure and cloud implementation or migration projects.
Experience supporting business-critical enterprise systems.
Working knowledge of cloud security, governance, and cost-optimization practices.
Preferred Certifications
Microsoft
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Azure Security Engineer Associate
Oracle
OCI Architect Associate
OCI Architect Professional
OCI Cloud Operations Professional
Virtualization and Backup
VMware Certified Professional
Veeam Certified Engineer
Other Preferred Certifications
ITIL Foundation
Certified Cloud Security Professional
Terraform Associate
Key Competencies
Strong infrastructure and cloud troubleshooting skills.
Excellent analytical and problem-solving abilities.
Strong leadership, communication, and documentation skills.
Ability to manage critical incidents under pressure.
Infrastructure and cloud project implementation experience.
Strong customer service and stakeholder-management skills.
Ability to work independently and within cross-functional teams.
Ability to manage multiple projects and priorities simultaneously.
Strong understanding of infrastructure security, governance, and compliance.
Ability to mentor technical team members and provide technical direction.
Commercial awareness of cloud consumption, licensing, and cost optimization.</div>

Lead Infrastructure & Cloud Engineer

BlackStone eIT

<div><ul><li>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.</li></ul><ul><li>Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.</li><li>Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.</li><li>Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.</li><li>Support meeting rooms, conferencing equipment and common workplace technology.</li><li>Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.</li><li>Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.</li><li>Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.</li><li>Support agreed user onboarding/offboarding and office-move activities.</li><li>Work from different offices or emirates when assigned through the agreed operational schedule.</li></ul> 
Requirements<ul><li> 
Minimum 5 years of professional end-user computing, desktop support or service support experience.</li><li>Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.</li><li>Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.</li><li>ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.</li><li>Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.</li><li>Arabic and English communication skills are strongly preferred for user-facing support.</li></ul>
Preferred Profile<ul><li>Previous experience providing onsite support within UAE government entities.</li><li>Working knowledge of TDRA-related access, connectivity or government technology-support processes.</li><li>Experience supporting users across multiple offices and coordinating priority incidents.</li></ul>
Expected Contribution<ul><li>Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.</li><li>Users receive professional, consistent support across all assigned locations.</li><li>Asset, endpoint and resolution records remain accurate and auditable.</li><li>Recurring issues and knowledge gaps are documented and reduced over time.</li></ul></div>

IT Support Engineer/Agent

Almadallah Healthcare Management

User Support (Tier 1 &amp; 2): Provide timely and effective technical support to internal staff (and occasionally external clients) via phone, email, and in-person desk-side assistance.Troubleshooting: Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices) and software problems (Operating systems, Microsoft 365, and proprietary applications).System Administration: Manage user accounts, permissions, and access rights in Active Directory (or Azure AD) and other critical business systems.Onboarding &amp; Offboarding: Set up new hire workstations, configure hardware and software, and manage the technical aspects of employee departure.Asset Management: Maintain an accurate inventory of all IT assets, software licenses, and hardware.Network &amp; Connectivity: Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, and basic VoIP/telephony problems.Antivirus/Security: Experience installing, configuring, and troubleshooting anti-malware and endpoint security solutions.Documentation: Create and update knowledge base articles, technical documentation, and procedural guides for both end-users and the IT team.Qualification: A Bachelor's Degree in Computer Science or relevant IT certifications.&middot; Experience: Minimum of 3 years of experience in an IT Support, Help Desk, or Desktop Support role.&middot; OS Expertise: Strong proficiency in supporting and troubleshooting operating systems.&middot; Core Applications: Proven experience supporting Microsoft Office 365 (Exchange Online, SharePoint, Teams) or equivalent cloud collaboration suites (e.g., Google Workspace).&middot; Ticketing Systems: Experience working with a professional ticketing system (e.g., Jira Service Desk, ServiceNow, Zendesk) for logging and tracking incidents.&middot; Hardware: Ability to diagnose, repair, and upgrade PC and Mac hardware components.&middot; Communication: Excellent verbal and written communication skills with a focus on customer service and translating technical issues into simple terms.Experience with Mobile Device Management (MDM) solutions.Job Type: Full-timeWork Location: In person

IT Support Engineer - Male

SIDCO FOODS MEAT TRADING L.L.C

We are seeking a proactive and technically skilled IT Administrator to manage and support IT infrastructure across office, warehouse, factory, and logistics operations. This role is ideal for a hands-on IT professional who enjoys troubleshooting, maintaining secure systems, supporting end users, and driving continuous technology improvements.Key Responsibilities<ul><li>Provide Level 1 &amp; Level 2 technical support for desktops, laptops, printers, mobile devices, and business applications.</li><li>Install, configure, maintain, and troubleshoot Windows operating systems and user devices.</li><li>Manage Microsoft 365 administration, Active Directory, user accounts, permissions, and email services.</li><li>Support and maintain LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connectivity.</li><li>Configure and troubleshoot Ruijie/Reyee and Cisco networking equipment.</li><li>Assist with FortiGate firewall administration and network security.</li><li>Manage Windows Server environments, file sharing, DNS, DHCP, and Group Policies.</li><li>Maintain backup systems, NAS storage, disaster recovery, and endpoint security.</li><li>Support IP Telephony systems (Yealink, Yeastar, Avaya).</li><li>Maintain Hikvision CCTV systems and NVR infrastructure.</li><li>Support ERP, CRM, Tally, warehouse management systems, and other business applications.</li><li>Maintain IT asset inventory, software licences, warranties, and technical documentation.</li><li>Coordinate with external vendors for installations, repairs, and annual maintenance contracts.</li><li>Identify opportunities to automate processes using AI tools and modern technologies.</li><li>Ensure IT systems remain secure, reliable, and available across all company locations.</li></ul>Requirements<ul><li>Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related field.</li><li>Minimum 2 years of hands-on IT experience in the UAE (Mandatory).</li><li>Strong experience with:</li><li>Windows Desktop &amp; Windows Server</li><li>Microsoft 365 Administration</li><li>Active Directory &amp; Group Policy</li><li>TCP/IP, DNS, DHCP, VLANs, VPN</li><li>Cisco and Ruijie/Reyee networking</li><li>IT helpdesk and ticketing systems</li><li>Experience supporting IP telephony, CCTV, backup systems, and IT security.</li><li>Knowledge of ERP systems, cloud applications, APIs, and automation is an advantage.</li><li>Experience with AI productivity tools or automation platforms will be considered an added advantage.</li><li>Microsoft, Cisco (CCNA), Fortinet, or ITIL certifications are preferred.</li></ul>Skills<ul><li>Excellent troubleshooting and problem-solving abilities.</li><li>Strong customer service and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Good documentation and vendor coordination skills.</li><li>High level of integrity when handling confidential information.</li><li>Fluent in English; Hindi is an advantage.</li></ul>Additional InformationCandidates who are currently available in the UAE and can join immediately will be given preference.Application Question(s):<ul><li>How many years of hands-on IT Administrator experience do you have in the UAE?</li><li>Do you have experience troubleshooting LAN, WAN, Wi-Fi, VPN, DNS, and DHCP issues?</li><li>Why do you believe you are the right candidate for this position? (Short answer)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT service management: 3 years (Preferred)</li></ul>Language:<ul><li>English and Hindi (Preferred)</li></ul>Work Location: In person

IT Administrator

Explore 533+ Desktop support engineer in Dubai this August. Find roles across top companies and apply now to boost your career.

533 desktop support engineer jobs In Dubai

IT Support Engineer

IT Support Engineer

L3 IT Security Engineer_M365

Lead Infrastructure & Cloud Engineer

IT Support Engineer/Agent

IT Support Engineer - Male

IT Administrator