sales engineer

software engineer

technical engineer

it support engineer

qs engineer

desktop support engineer

Team Computers

Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.. Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues. Required Skills and Experience: 1.5+ years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.

Field/Desktop Support Engineer

Missan IT Solutions

Job Title: Level 1 Desktop Support Engineer (with Sales Background) Location: UAE Job Type: Full-TimeJob Summary:We are looking for a proactive and customer-oriented Level 1 Desktop Support Engineer with a strong technical foundation and a background in sales or customer engagement. The ideal candidate will provide first-level IT support to end-users while identifying opportunities to enhance customer satisfaction, promote IT solutions, and support business growth through their sales acumen.Key Responsibilities:Technical Support:<ul><li>Provide first-level technical support for hardware, software, and network-related issues.</li><li>Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems.</li><li>Install, configure, and maintain operating systems, applications, and user accounts.</li><li>Respond promptly to support tickets, calls, and emails in a professional manner.</li><li>Escalate unresolved technical issues to Level 2/3 support teams when necessary.</li><li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions.</li></ul>Sales &amp; Customer Engagement:<ul><li>Understand client requirements and recommend suitable IT products or services.</li><li>Collaborate with the sales team to provide technical pre-sales support and product demonstrations.</li><li>Identify potential upselling or cross-selling opportunities during support interactions.</li><li>Build and maintain positive client relationships to ensure customer satisfaction and retention.</li><li>Work closely with the sales and account management teams to support business development initiatives.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>1&ndash;2 years of experience in desktop support, IT helpdesk, or similar technical roles.</li><li>Prior sales or customer-facing experience is highly desirable.</li><li>Strong working knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and manage priorities in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Basic understanding of IT products, licensing, and networking.</li><li>Experience using remote support tools.</li><li>Sales certifications or training will be an added advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Clear career growth opportunities across technical and sales career tracks.</li><li>A supportive and collaborative team environment.</li><li>Training and certification assistance to enhance professional development.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have valid UAE driving license?</li><li>Do you have own car?</li></ul>Experience:<ul><li>IT Sales &amp; Technical: 1 year (Required)</li></ul>

Desktop Support Engineer - L1- (with sales background)

Who we are:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.What you'll be doing:The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.Job Description:End-User Support: Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals. Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.System Maintenance: Perform regular system updates, software installations, and patches. Ensure anti-virus and endpoint security measures are active and up to date.Troubleshooting and Repairs: Diagnose and resolve hardware failures and software malfunctions. Coordinate with vendors for hardware replacements and warranty claims when required.User Account Management: Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems. Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.Documentation: Maintain records of support tickets, troubleshooting steps, and resolutions. Document IT processes, FAQs, and guides for end-users.IT Asset Management: Track and maintain IT equipment inventory. Support asset deployment and reclamation as needed.Collaboration: Work closely with IT teams to address escalated issues and participate in IT projects. Provide training to users on basic IT processes and tools.Functional/Technical Competencies:Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.Basic networking knowledge (IP, DNS, DHCP, VPN).Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.Hands-on experience with Active Directory and Office 365 administration.Experience:2 3 years of experience in desktop support, IT helpdesk, or similar roles.

IT Support Engineer (Service Desk)

IT Max Global

The L1 Technical Support Engineer reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity. <ul>
 <li>Troubleshooting the issues related to Server Operating System</li>
 <li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li>
 <li>Responding and diagnosing problems through discussion with users and supervisor</li>
 <li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li>
 <li>Building, deploying and maintaining standard Windows updates and application installation packages</li>
 <li>Monitoring and managing the backups, Antivirus</li>
 <li>Monitoring customer s IT infrastructure, connectivity, and availability</li>
 <li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li>
 <li>Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li>
 <li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li>
 <li>Performing other duties as assigned</li>
</ul> <ul>
 <li>BS in Computer Science or IT related field</li>
 <li>5 to 6 years of Desktop and Server support experience</li>
 <li>Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li>
 <li>Microsoft Certified System Engineer (MCSE) is Mandatory</li>
 <li>Basic network trouble shooting</li>
 <li>General understanding of ITIL Process</li>
 <li>Experience providing customer support for server application software in a multi-site enterprise</li>
 <li>Excellent customer service skills, including verbal and written communication skills</li>
 <li>Excellent organizational and troubleshooting skills</li>
 <li>Able to handle multiple tasks in a fast-paced environment</li>
 <li>Ability to create and maintain positive and professional business relationships with both internal associates.</li>
 <li>Proven diagnostic problem solving and solution development capabilities required</li>
 <li>Fluency in English, Arabic is a plus</li>
</ul>

L1-Technical Support Engineer

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
<ul><li>Desired Experience:</li>
<li>Computer OS/Peripherals troubleshooting</li>
<li>Handling Different PC Operating Systems ( Windows 7/8 and 10)</li>
<li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)</li>
<li>Basic knowledge of SOE and group policies</li>
<li>Printer support</li>
<li>Good knowledge of MS Office tools installation &amp; troubleshooting</li>
<li>Excellent customer service and people skills</li>
<li>Field experience supporting a variety of technologies and services</li>
<li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems</li>
<li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure</li>
</ul>
Personal Attributes:
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well-organized and extremely detail-oriented
</li><li>Strong customer service ethic and excellent communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
<li>Language Proficiency: German, English</li>
</ul>
In-depth knowledge of:
<ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li>
<li>Microsoft Office applications</li>
<li>PCLaptop hardware</li>
<li>PCLaptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 Basic knowledge of:
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
IT Qualifications
At least two of the following:
<ul><li>PCLaptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
Experience in a similar role
<ul><li>5+ years of relevant experience.</li>
</ul>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com</div>

Desktop Support Lead

Iron Systems

<div> Job Description: 2-5 years of Experience Scope of Work: 
<ul> <li> Maintain daily IT operations in customer-owned locations to serve users' IT needs. </li> <li> Provide hands &amp; feet support for servers or networking activities as required at the specified location/facilities. </li> <li> Support manufacturing-related IT equipment and applications as per SOP provided. </li> <li> Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). </li> <li> Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) </li> <li> Installation, Move, Add, and Change (IMAC) of Customer IT Assets </li> <li> VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. </li> <li> Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) </li> <li> Management of non-PC IT equipment maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. </li> <li> Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy &amp; procedures. </li> <li> Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. </li> <li> Mobile Phone Support Triage, asset management, configuration, and support as required. </li> <li> Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&amp;M chargeable basis. </li> <li> Be responsible for H&amp;E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. </li> <li> The ability to speak English and the local language (basic). </li> </ul>
 Key Responsibilities: 
<ul> <li> Responds to and diagnoses complex hardware, software, and network incidents under general supervision. </li> <li> Prioritize and resolve customer and other team issues as soon as possible. </li> <li> Ensure that incidents and requests are handled according to customer priority metrics. </li> <li> As needed, escalate tickets. </li> <li> Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. </li> </ul>
 </div>

Desktop Engineer L1

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
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Systems Network Engineer

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