sales engineer

technical engineer

it support

it support engineer

maintenance engineer

desktop support engineer

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul><br/>

Desktop Support Engineer

Team Computers

<p> <strong>Job Summary:</strong> </p> <p>We are looking for a skilled End User Support Engineer to provide technical support to users</p> <p>across the organization. The role includes installation, configuration, and troubleshooting of</p> <p>hardware, software, and network-related issues while ensuring minimal disruption to</p> <p>business operations..</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <p>  Provide on-site and remote support for desktops, laptops, printers, and peripherals.</p> <p>  Troubleshoot operating system and application-related issues (Windows, MS Office,</p> <p>email, etc.).</p> <p>  Install, configure, and upgrade end-user hardware and software as per IT policies.</p> <p>  Manage user accounts, access rights, and group policies in Active Directory.</p> <p>  Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.</p> <p>  Coordinate with vendors for hardware repairs or replacements.</p> <p>  Log incidents and service requests accurately in the ITSM tool and follow through to</p> <p>resolution.</p> <p>  Assist with onboarding/offboarding activities (device setup, profile configurations).</p> <p>  Participate in IT asset inventory, audits, and compliance reporting.</p> <p>  Maintain documentation, FAQs, and user guides for common issues.</p> <br> <p> <strong>Required Skills and Experience:</strong> </p> <p>  1.5+ years of experience in IT end-user support or desktop support.</p> <p>  Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.</p> <p>  Experience with Active Directory, Outlook/Exchange, and remote support tools.</p> <p>  Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).</p> <p>  Understanding of IT security, endpoint protection, and patching.</p>

Field/Desktop Support Engineer

TÜV SÜD

<p></p><div><div><div><div><div><div>IT Administrator - Dubai
</div></div></div></div><div><div><div><div><p>T&Uuml;V S&Uuml;D &ndash; A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.
</p><p>Established more than 150 years ago in Germany, T&Uuml;V S&Uuml;D is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. T&Uuml;V S&Uuml;D offers a wide range of testing &amp; product certification, inspection, auditing &amp; system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
</p></div></div></div></div><div><div><div><div><p><b>Job Summary:
</b></p><p>We are seeking an IT Support Engineer for 2nd Level Network Support and End-User &amp; Desktop Support.
</p><p><b>YOUR TASKS
</b></p><p><b>Desktop Support Role &ndash; Key Skills
</b></p><p><b>1. End-User &amp; Desktop Support
</b></p><ul><li>Troubleshoot hardware and software issues (PCs, laptops, printers, scanners).
</li><li>Resolve internet connectivity and Outlook/email problems.
</li><li>Install, configure, and update operating systems and applications.
</li><li>Provide support for video conferencing tools and peripheral devices.
</li><li>Handle VIP user support and prioritize critical issues.
</li></ul><p><b>2. Client Security
</b></p><ul><li>Manage Windows Defender ATP and endpoint protection.
</li><li>Apply workstation patching and security best practices.
</li><li>Basic antivirus and web filtering knowledge.
</li></ul><p><b>3. Server &amp; Directory Basics
</b></p><ul><li>Active Directory: User account management, password resets, group policies.
</li><li>Basic DNS/DHCP troubleshooting.
</li><li>Windows Server patching (basic level).
</li></ul><p><b>4. Backup &amp; Storage
</b></p><ul><li>Familiarity with NAS devices (Synology, WD) for file storage.
</li><li>Basic backup verification and restore processes.
</li></ul><p><b>5. Telephony &amp; Email
</b></p><ul><li>Avaya IP Telephony: User extension setup and troubleshooting.
</li><li>Microsoft Exchange: Mail flow troubleshooting, spam filtering basics.
</li></ul><p><b>6. Cloud &amp; Collaboration
</b></p><ul><li>Basic Azure AD user management.
</li>Support for Office 365 applications and OneDrive.<br>
<li>
</li></ul><p></p><p><b>7. VPN &amp; Cloud Security
</b></p><ul><li>Basic VPN troubleshooting (IPsec/SSL client-side).
</li>Zscaler ZIA/ZPA: User onboarding and connectivity troubleshooting.<br>
<li>
</li></ul><p></p><p><b>YOUR QUALIFICATIONS
</b></p><ul><li>Bachelor's / Master's degree in Computer or relevant field
</li>3+ years of experience in IT administration.<br>
<li>
</li></ul><p></p><p><b>WHAT WE OFFER
</b></p><p>Competitive compensation package.
</p><p>Paid vacation and leave benefits.
</p><p><b>Additional Information
</b></p><ul><li>Don&rsquo;t meet every single requirement? No problem &ndash; if this role excites you, we encourage you to apply. We welcome applications from people of all backgrounds, experiences, and perspectives.
</li></ul></div></div></div></div><div><div><div><div><p>We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are T&Uuml;V S&Uuml;D.
</p></div></div></div></div><div><div><div><div>Work Area: Digital, IT, IT Security &amp; Safety
</div></div></div></div><div><div><div><div>Country/Region: United Arab Emirates
</div></div></div></div><div><div><div><div>Job Location: Dubai
</div></div></div></div><div><div><div><div>Working Model: Onsite
</div></div></div></div><div><div><div><div>Employment Type: Full time / regular
</div></div></div></div><div><div><div><div>Company: TUV SUD ME Abu Dhabi
</div></div></div></div><div><div><div><div>Org Unit Code: IT
</div></div></div></div><div><div><div><div>Requisition ID: 2540
</div></div></div></div><div><div><div><div>Duration in months (if limited contract):</div></div></div></div></div></div><div></div>

IT Administrator - Dubai

IT Max Global

The <strong>L1 Technical Support Engineer</strong> reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers.  In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity. <ul>
 <li>Troubleshooting the issues related to Server Operating System</li>
 <li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li>
 <li>Responding and diagnosing problems through discussion with users and supervisor</li>
 <li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li>
 <li>Building, deploying and maintaining standard Windows updates and application installation packages</li>
 <li>Monitoring and managing the backups, Antivirus</li>
 <li>Monitoring customer s IT infrastructure, connectivity, and availability</li>
 <li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li>
 <li>Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li>
 <li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li>
 <li>Performing other duties as assigned</li>
</ul> <ul>
 <li>BS in Computer Science or IT related field</li>
 <li>5 to 6 years of Desktop and Server support experience</li>
 <li>Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li>
 <li>Microsoft Certified System Engineer (MCSE) is Mandatory</li>
 <li>Basic network trouble shooting</li>
 <li>General understanding of ITIL Process</li>
 <li>Experience providing customer support for server application software in a multi-site enterprise</li>
 <li>Excellent customer service skills, including verbal and written communication skills</li>
 <li>Excellent organizational and troubleshooting skills</li>
 <li>Able to handle multiple tasks in a fast-paced environment</li>
 <li>Ability to create and maintain positive and professional business relationships with both internal associates.</li>
 <li>Proven diagnostic problem solving and solution development capabilities required</li>
 <li>Fluency in English, Arabic is a plus</li>
</ul>

L1-Technical Support Engineer

Meraki Group

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for an IT Support Engineer who enjoys solving problems, helping people, and keeping systems running smoothly. You will support our server infrastructure, networks, end-user systems, applications, and collaboration services. This role needs someone who is hands-on, organized, and communicates well.
 <br/>
 <br/>
 The ideal person is calm in busy situations, learns fast, and works with ownership.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibility Areas &amp; Expected Skill Level
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Server Support
  </li>
  <li>
   Monitor and review HP server logs
  </li>
  <li>
   Review Windows Event Viewer for alerts
  </li>
  <li>
   Verify daily backup completion
  </li>
  <li>
   Monitor Active Directory replication and DNS health
  </li>
  <li>
   Familiar with Windows Server 2016 / 2019 / 2022
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic
 </strong>
 - Should understand server components and alerts. Can do first-level troubleshooting and escalate when needed.
 <strong>
  2. Network Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Configure and troubleshoot HP and Cisco network switches
  </li>
  <li>
   Manage VLAN assignments and switch port configurations
  </li>
  <li>
   Work with Aruba Access Controllers (SSID, VLAN mapping, authentication)
  </li>
  <li>
   Check branch connectivity and Site-to-Site VPN status
  </li>
  <li>
   Review device status, bandwidth, PoE, and link issues
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Above Basic
 </strong>
 - Comfortable handling VLANs, switches, and wireless controller settings. Able to solve most connectivity issues independently.
 <br/>
 <br/>
 <ul>
  <li>
   System &amp; Directory Services / Mail
  </li>
  <li>
   Manage AD users, groups, and GPOs
  </li>
  <li>
   Manage Windows Print Server and resolve queue issues
  </li>
  <li>
   Manage Office 365 users, mailboxes, and licenses
  </li>
  <li>
   Troubleshoot access to shared folders and mapped drives
  </li>
  <li>
   Resolve OneDrive and SharePoint sync issues
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Above Basic
 </strong>
 - Can work independently on user management, access, and Office 365 issues.
 <br/>
 <br/>
 <ul>
  <li>
   End-User Support &amp; Applications
  </li>
  <li>
   Troubleshoot Windows 10/11 issues
  </li>
  <li>
   Resolve MS Office / application / driver / desktop profile issues
  </li>
  <li>
   Support ERP and CRM access issues
  </li>
  <li>
   Check and fix Avaya IP phone setup and issues
  </li>
  <li>
   Manage endpoint alerts and isolation cases
  </li>
  <li>
   Provide remote support through AnyDesk or TeamViewer
  </li>
  <li>
   Log issues and follow up until resolved
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strong
 </strong>
 - Should show excellent troubleshooting skills and quick response. Communicates clearly while resolving issues.
 <br/>
 <br/>
 <ul>
  <li>
   Process &amp; Documentation
  </li>
  <li>
   Maintain IT documentation and asset inventory
  </li>
  <li>
   Follow escalation procedures
  </li>
  <li>
   Communicate clearly with users and management
  </li>
  <li>
   Maintain data confidentiality and accountability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strong
 </strong>
 - Works with structure, ownership, and reliability.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   What You Should Bring
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   2-5 years of hands-on IT support experience
  </li>
  <li>
   Good understanding of Windows environments
  </li>
  <li>
   Working knowledge of Switches, VLANs, Active Directory, Office 365
  </li>
  <li>
   Clear and friendly communication skills
  </li>
  <li>
   A patient and solution-focused mindset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   You'll Do Well Here If You
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Enjoy helping people and solving problems
  </li>
  <li>
   Keep things organized and documented
  </li>
  <li>
   Ask questions and learn fast
  </li>
  <li>
   Can manage time and interruptions in a calm way
   <br/>
   <br/>
  </li>
 </ul>
 We value people who take responsibility, stay curious, and care about doing things well.
</div>


IT Support Engineer- Immediate joiners

Zen Interactive Technologies

<br><b> Systems Network Engineer<br>
</b><p> <br>
 Location: UAE <br>
 Job Type : Full - Time <br>
 <b>Note :</b> UAE Driving License Mandatory <br>
 </p>
<div><b style="font-size: 11px;"><br></b></div><div><b style="font-size: 11px;">Job Overview</b></div><p>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential.<br> </p>
Key Responsibilities<br><p>
 <b>1. </b>Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security.<br>
 <b>2. </b>Analyze and resolve incidents as per SLA; contribute to root cause analysis.<br>
 <b>3. </b>Act as liaison with vendors and technical teams for effective service delivery.<br>
 <b>4. </b>Fulfill IT service requests, including installations, reconfigurations, and relocations.<br>
 <b>5. </b>Maintain accurate documentation and reports for incidents and service reviews.<br>
 <b>6. </b>Implement regular maintenance of devices to minimize incidents.<br>
 <b>7. </b>Execute LAN/WAN/VPN/WiFi setups following technical procedures.<br>
 <b>8. </b>Implement and troubleshoot VOIP/IP telephony and SIP issues.<br>
 <b>9. </b>Perform packet analysis using Wireshark for advanced network troubleshooting.<br>
 <b>10. </b>Follow proper escalation procedures and suggest process improvements.<br> </p>
Technical Experience<br><p>
 <b>1. </b>Experience as Technical Support, Server/Desktop Support, or Help Desk Technician.<br>
 <b>2. </b>Windows and Linux OS administration skills.<br>
 <b>3. </b>Firewall and VPN configuration knowledge.<br>
 <b>4. </b>Familiarity with VMware environments.<br>
 <b>5. </b>VOIP/IP telephony and SIP-based troubleshooting.<br>
 <b>6. </b>Packet analysis proficiency using Wireshark.<br>
 <b>7. </b>Troubleshooting systems, mobile, and other devices.<br>
 <b>8. </b>Remote desktop and help desk software familiarity.<br> </p><p><br></p><b>
Skills &amp; Qualifications<br></b><p>
 <b>1. </b>Excellent problem-solving and analytical abilities.<br>
 <b>2. </b>Strong communication skills, both written and verbal.<br>
 <b>3. </b>Detail-oriented with strong organizational skills.<br>
 <b>4. </b>Bachelor's degree in IT, Computer Science, or related field.<br>
 <b>5. </b>Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus.<br>
 <b>6. </b>Minimum 5+ years of experience in a similar role.<br>
 <b>7. </b>Valid UAE driving license is mandatory.<br> </p>
<div>
 <div>
<div>
 <div><p><br> </p>
 </div>
 </div></div></div>

Systems Network Engineer

OSI Systems

<p>The Desktop Support Administrator will be based at the Dubai site but will provide effective IT desktop support to all EMEA Sites. This role is crucial in ensuring seamless IT operations and user satisfaction across the region, contributing to the overall efficiency and productivity of the company.</p><br><strong>Responsibilities </strong><br><ul> <li>Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.</li> <li>Install, configure, and maintain operating systems and application software.</li> <li>Collaborate with other IT team members to implement new technologies and upgrades.</li> <li>Provide remote support to users across different locations.</li> <li>Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times</li> <li>Actively participate in team discussions.</li> <li>Help develop IT solutions to meet the business objectives.</li> <li>Create and maintain documentation on all IT systems as required.</li> <li><p><strong><em>This position is based in Dubai, however travel to other UAE / Middle East sites will be required.</em></strong></p></li> </ul><br><strong>Qualifications </strong><br><ul> <li>Desktop support experience</li> <li>Fluent in English, with excellent written and oral communication skills </li> <li>Experience in writing work instructions</li> <li>Capable of working with minimum supervision</li> <li>Ability to be a self-starter and finisher</li> <li>Possess a positive attitude</li> <li>Previous experience in a customer support role</li> <li>Highly motivated</li> <li>CompTIA A+ or MCP qualification preferred.</li> <li>Advanced knowledge of Microsoft Windows 11 operating system.</li> <li>Experience with network troubleshooting and basic configuration.</li> <li>Experience with remote desktop support tools and techniques.</li> <li>Competent knowledge of Microsoft Office M365 and cloud-based tools.</li> <li>Networking experience (for desktop troubleshooting).</li> <li>Knowledge of iOS and Android operating systems for mobile support.</li> </ul>

Desktop Support Administrator

Explore 10000+ Desktop support engineer in Dubai this November. Find roles across top companies and apply now to boost your career.