sales engineer

technical engineer

customer service executive

it support engineer

technical sales engineer

desktop support engineer

Dicetek LLC

<div>
 We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization's operations.
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  Responsibilities
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   Provide first-line technical support to users with hardware and software issues.
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   Diagnose and troubleshoot desktop and system problems in a timely manner.
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   Install, configure, and upgrade desktops, laptops, and related hardware.
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   Manage and maintain user accounts within Active Directory environments.
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   Assist with the deployment and maintenance of software and updates.
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   Coordinate with the IT team for network troubleshooting and server issues.
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   Document support processes and maintain accurate support records and logs.
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   Provide training and guidance to users on IT processes and procedures.
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   Perform regular system backups and data recovery operations when necessary.
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   Ensure compliance with company policies and IT security standards.
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   Monitor system performance and make recommendations for improvements.
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   Assist in the planning and execution of large-scale IT projects and upgrades.
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  </li>
 </ul>
 <strong>
  Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science or related field is preferred.
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   At least two years of experience in a desktop support role is required.
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   Strong knowledge of Windows and Mac operating systems is essential.
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   Proficiency with Active Directory and common network protocols is needed.
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   Excellent verbal and written communication skills are necessary.
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   Ability to troubleshoot and resolve technical issues efficiently is required.
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   Familiarity with remote support tools and VPN technologies is advantageous.
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 </ul>
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IT Support Engineer

LIBERTY SECURITY SYSTEM

<p>&middot; Taking ownership of customer issues reported and seeing problems through to resolution.</p><p>&middot; Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.</p><p>&middot; Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams</p><p><b>Responsibilities</b></p><ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Discuss with clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients.</li></ul><p><b>Requirements and skills</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Good understanding of computer systems, mobile devices, and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues.</li><li>Familiarity with remote desktop applications and help desk software.</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

IT Engineer

Super Bytes

<p><strong>Job Title:&nbsp;</strong>IT Support Engineer<br><strong>Location:&nbsp; </strong>MBHQ, Al Asayel Street, Downtown, Dubai</p><p><strong>Duration: </strong>3 months&nbsp;with possibility of extension</p><p><strong>Business Unit: </strong>Technology</p><p><strong>Labour Type: </strong>Technical</p><p><strong>Category:</strong> Infrastructure, Cloud, and Platforms</p><p>&nbsp;</p><p><strong>Requirements:</strong></p><p>&nbsp;</p><ul><li>Proven experience in IT support, desktop support, or asset management roles.</li><li>Strong knowledge of Windows OS, macOS, and hardware troubleshooting.</li><li>Familiarity with secure data erasure standards</li><li>Ability to handle multiple tasks with attention to detail and accuracy.</li><li>Good documentation and reporting skills.</li><li>Strong understanding of IT security principles.</li></ul><p>&nbsp;</p><p><strong>Preferred Qualifications:</strong></p><p>&nbsp;</p><ul><li>Experience with Intune/MDM for device management.</li><li>Knowledge of asset lifecycle management tools.</li><li>Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.</li></ul><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>&nbsp;</p><ul><li>We are looking for a skilled and experienced hardware troubleshooting expert specializing in laptops and MacBooks.</li><li>The ideal candidate will be responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.</li></ul><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>&nbsp;</p><ul><li>Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.</li><li>Ensure compliance with data security and follow the organizational asset disposal process.</li><li>Document and maintain accurate records of all processed devices, including asset tags and device details S/N etc.</li><li>Troubleshoot device related issues during the sanitization process.</li><li>Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.</li><li>Follow company approved tools and methods (e.g., BitLocker, FileVault, third-party wiping utilities).</li><li>Maintain a safe and organized workspace while handling devices.</li><li>Provide periodic status updates and reports on disposal activities.</li></ul><p>&nbsp;</p><p><strong>Description:</strong></p><p>&nbsp;</p><ul><li>Responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.</li></ul>

IT Support Engineer (Cybotic Systems)

DICETEK LLC

<div><p>Position: User Support Engineer</p><p>
Location: Dubai</p><p>
Experience Required: 3&ndash;5 years</p><p>
Reports to: IT Infrastructure Manager</p><h2 class="jobSectionHeader"><b>
Role Summary</b></h2><p>
The User Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring smooth operation of desktops, laptops, applications, and peripherals. The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve technical issues effectively while maintaining high user satisfaction.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>Provide first and second-level technical support to end-users via phone, email, or in person.</li><li>Install, configure, and maintain desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot hardware, software, and network connectivity issues.</li><li>Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.</li><li>Manage user accounts, permissions, and access through Active Directory and related systems.</li><li>Escalate complex issues to higher support levels and follow through until resolution.</li><li>Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.</li><li>Assist in onboarding new employees with IT equipment setup and training.</li><li>Ensure compliance with IT policies, security standards, and data protection guidelines.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications &amp; Skills</b></h2><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li><li>3&ndash;5 years of experience in IT user support/helpdesk roles.</li><li>Strong knowledge of Windows operating systems, Microsoft Office 365 suite, and common business applications.</li><li>Hands-on experience with desktop/laptop hardware, peripherals, and mobile devices.</li><li>Familiarity with Active Directory, ticketing tools (ServiceNow, ManageEngine, or equivalent).</li><li>Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).</li><li>Strong problem-solving, communication, and customer service skills.</li><li>Certifications such as ITIL Foundation, CompTIA A+, Microsoft MCSA/MD-100/MD-101 are an advantage.</li></ul><h2 class="jobSectionHeader"><b>
Key Attributes</b></h2><ul><li>Customer-focused with a positive and professional attitude.</li><li>Strong sense of accountability and ownership of issues.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work flexible hours or provide on-call support when required.</li></ul></div>

User Support Engineer

Amco IT Systems

<p><b>Job Summary:</b><br/>We are seeking a detail-oriented and customer-focused <b>Field Service Engineer</b> to provide on-site and remote IT support for end users. This role involves handling incidents escalated from the Service Desk, troubleshooting hardware and software issues, and coordinating with backline teams to ensure efficient and timely resolution.</p><p><b>Key Responsibilities:</b></p><ul><li>Receive and resolve user requests/incidents escalated by the Service Desk or end users.</li><li>Provide timely updates on incident tickets and communicate resolutions to Level 1 support.</li><li>Escalate unresolved issues to vendors or L3 teams when required.</li><li>Deliver telephonic, remote, and desk-side support, including on-site visits for remote locations.</li><li>Configure, troubleshoot, and resolve issues with desktops, laptops, operating systems, printers, and peripherals.</li><li>Perform installation, upgrades, de-installation, and repair activities for end-user equipment.</li><li>Provide onsite support for office automation software, approved business applications, and IT devices such as monitors, scanners, docking stations, classroom, and meeting room equipment.</li><li>Collaborate with Network, Application, and System Admin teams to provide basic infrastructure and system administration support.</li><li>Carry out basic network patch cable changes and replace faulty cables as directed by Infrastructure teams.</li><li>Assist with inventory audits by conducting visual checks and updating tracking sheets for the Asset Management team.</li><li>Support the implementation of approved changes onsite in coordination with backline teams.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (preferred).</li><li>2&ndash;4 years of experience in IT support, field service, or desktop support.</li><li>Proficiency in troubleshooting Windows OS, hardware, enterprise applications, and IT peripherals.</li><li>Basic understanding of networking and system administration.</li><li>Strong problem-solving, communication, and customer service skills.</li><li>Ability to work independently and manage multiple tasks in dynamic environments.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have prior experience providing on-site IT support within the UAE or Middle East region?</li><li>Are you currently based in Dubai, or available to relocate immediately?</li><li>What is your experience level with troubleshooting desktops, laptops, operating systems, and peripherals (in years)?</li><li>How do you prioritize and manage multiple incident tickets in a fast-paced support environment?</li><li>What are your salary expectations for this role in AED (monthly)?</li><li>What is your current notice period in days?</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Field Service Engineer

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The main responsibility of IT Support &amp; Helpdesk Engineer is to be the end-user&rsquo;s first point of contact with IT Help Desk (SANAD) and provide first line support for minor incidents/requests. This role will be backup for 2nd line IT Support Engineers and Senior Management support.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><div>
Incident Management<br>
<ul><li>Update and assign tickets received through SANAD</li><li>Log tickets, both incidents and service requests, reported by end-users;</li><li>Assign tickets to appropriate Teams and Engineers;</li><li>Minimize impact of incidents on operations through escalations and reporting.</li></ul>
First Level Support<br>
<ul><li>First point of contact; provide information requested by end-users regarding IT services;</li><li>Provide first level resolution of tickets.</li></ul>
Problem Management<br>
<ul><li>Recognize and identify possible Problems and escalate to the appropriate team.</li><li>Support ARG &amp; GIT Projects / Demands delivery;</li><li>Comply with GIT policies and procedures.</li></ul></div>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Requirements</b></h2>
</div><div><div>
Qualifications<br>
<ul><li>Bachelor Degree in any discipline, with certification in related field</li></ul></div>
<div>Experience<br>
<ul><li>2 - 5 year experience with Technical support (onsite and remote)</li><li>Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)</li></ul></div>
<div>Knowledge &amp; Skills<br>
<ul><li>Good technical knowledge and familiarity with IT Infrastructure</li><li>Excellent English and communication; able to express thoughts between normal language and technical language</li><li>Positive and Proactive attitude</li><li>Team player</li><li>Committed and Hardworking</li><li>Competent with troubleshooting and resolving incidents/requests</li><li>Capable of providing workarounds when resolution is not readily available.</li></ul>
The following skills are an added advantage:<br>
<ul><li>Hardware / software configurations/installation and troubleshooting</li><li>Active Directory</li><li>Microsoft Exchange</li><li>Service Desk Plus (Manage Engine) Software</li></ul></div>
</div></div></div><p>
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

IT Support & Helpdesk Engineer

Finclutech FZO

<p><b>Job Summary:</b></p><p>The Junior / L1 Database Support Engineer is the first point of contact for end-users and application teams requiring database-related support. The role involves monitoring, logging, and resolving basic database incidents, service requests, and queries, ensuring timely resolution or escalation as per defined processes. This position requires strong analytical skills, foundational knowledge of databases, and the ability to work in a fast-paced, 24/7 support environment.</p><p><b>Job description: - </b></p><ul><li>Actively monitor database dashboards and alerts using tools such as MySQL Enterprise Monitor, Grafana, Prometheus, and ELK.</li><li>Detect and log anomalies, slow queries, replication lag, or storage issues in the incident management system.</li><li>Perform initial triage and basic troubleshooting of database connectivity, query performance, and service availability issues as per SOPs.</li><li>Escalate unresolved or critical incidents to L2/L3 Database Administrators within SLA timelines.</li><li>Maintain accurate incident logs, updates, and resolution notes.</li><li>Run predefined health-check scripts to validate database performance, replication, and backup status.</li><li>Restart database services or scheduled jobs as instructed in SOPs.</li><li>Assist in routine checks (backups, replication, scheduled jobs, storage capacity, and user access reviews).</li><li>Verify successful execution of scheduled jobs (ETL, backup, indexing, cleanup tasks) and escalate failures.</li><li>Monitor database security alerts (failed login attempts, unusual access patterns) and escalate to SOC or DBA teams.</li><li>Follow database incident and security playbooks for common issues.</li><li>Work closely with Application, DevOps, and Security teams to ensure smooth escalation and knowledge transfer.</li><li>Update SOPs, knowledge base articles, and shift handover logs regularly.</li><li>Work in rotational shifts to provide 24/7 support coverage.</li></ul><p><b>Job Specification and Technical Requirements: -</b></p><ul><li>Diploma or Bachelor&rsquo;s in Computer Science, IT, or related field.</li><li>2&ndash;4 years in IT monitoring, service desk, or NOC/SOC environment.</li><li>Certification can be plus point- ITIL Foundation, CompTIA Network+, or relevant DevOps/cloud basics (AWS, Azure).</li><li>Familiarity with monitoring tools (Grafana, Prometheus, Nagios, Zabbix, CloudWatch, or SIEM tools).</li><li>Basic understanding of Linux and Windows server administration.</li><li>Knowledge of networking fundamentals (IP, DNS, firewalls, routing).</li><li>Awareness of DevOps and cloud environments (CI/CD basics, containers is a plus).</li><li>Basic cybersecurity awareness (malware, phishing, access control).</li><li>Strong attention to detail in monitoring dashboards and logs.</li><li>Ability to follow SOPs and escalate appropriately</li><li>Good communication skills for incident reporting and coordination.</li><li>Willingness to work in 24/7 rotational shifts.</li><li>Eagerness to learn and grow towards L2/L3 SME roles.</li></ul><p>Job Types: Full-time, Permanent</p>

Database Support Engineer (Jr-L1)

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