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director of client operations

Mozn

<div>
 
 About Mozn
 
 
 
 Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it&rsquo;s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.
 
 
 We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
 
 
 
 About The Role
 
 
 
 We are seeking a Director of Client Operations to help access the client success and client-engagement activities within Mozn. As the Director of Client Operations, you will be responsible for leading client success and overseeing all client-related matters. You will play a crucial role in fostering strong relationships with our clients, ensuring their satisfaction, and acting as a trusted advisor for our products and services. Reporting directly to the CCO, you will drive the success of our client operations team and contribute to the growth and retention of our client base.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Implement a comprehensive Client Operations strategy to enhance customer satisfaction, retention, and revenue.
 </li>
 <li>
 Manage Client Operations and awareness for internal and external stakeholders, ensuring delivery of high-quality service and support to clients throughout their engagement with Mozn.
 </li>
 <li>
 Provide guidance to team members by setting clear goals, addressing obstacles, and supporting decision-making processes.
 </li>
 <li>
 Monitor client satisfaction and address issues or concerns to maintain strong client relationships.
 </li>
 <li>
 Conduct analyses of timelines and resources to support scenario planning, risk management, and informed decision-making.
 </li>
 <li>
 Establish team performance metrics, including time, cost, and quality milestones aligned with project plans.
 </li>
 <li>
 Define Key Performance Indicators (KPIs) for the team, ensuring alignment with departmental objectives.
 </li>
 <li>
 Develop and execute strategies for client onboarding, product adoption, and customer retention.
 </li>
 <li>
 Collaborate with cross-functional teams, such as Sales, Marketing, and Product, to deliver seamless client experiences and address client needs.
 </li>
 <li>
 Identify opportunities for upselling and account expansion.
 </li>
 <li>
 Keep abreast of industry trends, best practices, and competitors to contribute to improvements in client operations.
 </li>
 <li>
 Prepare regular reports on client success metrics, performance, and insights for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field.
 </li>
 <li>
 7-10 years of experience in client operations or a similar role, preferably in the consulting or technology industry.
 </li>
 <li>
 Demonstrated success in managing client operations and contributing to client success.
 </li>
 <li>
 Solid understanding of client engagement strategies, customer lifecycle management, and best practices in client operations.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to build rapport and maintain partnerships with clients.
 </li>
 <li>
 Analytical mindset with the ability to identify opportunities, solve problems, and achieve results.
 </li>
 <li>
 Effective leadership and team management skills, with the capacity to motivate and develop team members.
 </li>
 <li>
 Proficiency in Arabic and English languages is required.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
 </li>
 <li>
 You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 <li>
 The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
 </li>
 <li>
 You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
 </li>
 <li>
 We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves
 </li>
 </ul>
</div>

Director of Client Operations

Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it's working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups. We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long lasting impact. About the role We are seeking a Director of Client Operations to help access the client success and client engagement activities within Mozn. As the Director of Client Operations, you will be responsible for leading client success and overseeing all client related matters. You will play a crucial role in fostering strong relationships with our clients, ensuring their satisfaction, and acting as a trusted advisor for our products and services. Reporting directly to the CCO, you will drive the success of our client operations team and contribute to the growth and retention of our client base. What you'll do <ul> <li>Implement a comprehensive Client Operations strategy to enhance customer satisfaction, retention, and revenue.</li> <li>Manage Client Operations and awareness for internal and external stakeholders, ensuring delivery of high quality service and support to clients throughout their engagement with Mozn.</li> <li>Provide guidance to team members by setting clear goals, addressing obstacles, and supporting decision making processes.</li> <li>Monitor client satisfaction and address issues or concerns to maintain strong client relationships.</li> <li>Conduct analyses of timelines and resources to support scenario planning, risk management, and informed decision making.</li> <li>Establish team performance metrics, including time, cost, and quality milestones aligned with project plans.</li> <li>Define Key Performance Indicators (KPIs) for the team, ensuring alignment with departmental objectives.</li> <li>Develop and execute strategies for client onboarding, product adoption, and customer retention.</li> <li>Collaborate with cross functional teams, such as Sales, Marketing, and Product, to deliver seamless client experiences and address client needs.</li> <li>Identify opportunities for upselling and account expansion.</li> <li>Keep abreast of industry trends, best practices, and competitors to contribute to improvements in client operations.</li> <li>Prepare regular reports on client success metrics, performance, and insights for management review.</li> </ul> Qualifications <ul> <li>Bachelor's degree in Business Administration, Management, or a related field.</li> <li>7-10 years of experience in client operations or a similar role, preferably in the consulting or technology industry.</li> <li>Demonstrated success in managing client operations and contributing to client success.</li> <li>Solid understanding of client engagement strategies, customer lifecycle management, and best practices in client operations.</li> <li>Strong communication and interpersonal skills, with the ability to build rapport and maintain partnerships with clients.</li> <li>Analytical mindset with the ability to identify opportunities, solve problems, and achieve results.</li> <li>Effective leadership and team management skills, with the capacity to motivate and develop team members.</li> <li>Proficiency in Arabic and English languages is required.</li> <li>You will be at the forefront of an exciting time for the Middle East, joining a high growth rocket ship in an exciting space.</li> <li>You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.</li> <li>The fundamentals will be taken care of: competitive compensation, top tier health insurance, and an enabling culture so that you can focus on what you do best.</li> <li>You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.</li> <li>We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?s55eLcQVvGBCxuhjAU%2bBUzK6bRMQDaCWa" width="0" height="0" />

Job Title: Deputy Project DirectorDepartment: Project Management Reporting To: Project Director / Managing DirectorJob Purpose: The Deputy Project Director supports the Project Director in overseeing all phases of project execution, ensuring delivery within scope, budget, and schedule. The role involves managing day-to-day operations, coordinating between departments, maintaining client relationships, and ensuring adherence to safety, quality, and compliance standards.Key Responsibilities:<ul><li>Assist the Project Director in planning, organizing, and managing all aspects of project execution.</li><li>Supervise project managers, engineers, and discipline leads to ensure smooth coordination and performance.</li><li>Review project schedules, progress reports, and cost control measures to ensure alignment with contractual requirements.</li><li>Identify potential risks or delays and implement corrective actions in consultation with the Project Director.</li><li>Support in stakeholder communication, including clients, consultants, subcontractors, and internal teams.</li><li>Participate in progress meetings, preparing presentations and updates for senior management and clients.</li><li>Oversee project quality assurance and safety compliance.</li><li>Manage procurement planning, resource allocation, and manpower mobilization.</li><li>Ensure documentation, change orders, and claims are properly reviewed and submitted.</li><li>Drive project performance and efficiency through strong leadership and team motivation.</li><li>Act as the Project Director in his/her absence and ensure continuity of project operations.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Engineering, Construction Management, or related discipline (Master&rsquo;s preferred).</li><li>Minimum 12&ndash;15 years of experience in project management, including 5 years in a senior leadership role.</li><li>Proven experience managing large-scale construction, infrastructure, or industrial projects.</li><li>Strong leadership, organizational, and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Sound understanding of project planning, budgeting, and cost control.</li><li>Proficient in MS Office, Primavera, and project management software.</li><li>PMP or equivalent certification is an added advantage.</li></ul>Job Types: Full-time, Permanent

Deputy Project Director

Al Ghalia Trading

Key Purpose To drive B2B sales growth, develop strong client relationships, and ensure long-term business success through strategic account management and team leadership.Core Responsibilities Business Development &ndash; Identify and acquire new clients; retain existing ones. Account Management &ndash; Maintain strong relationships and meet client needs. Sales &amp; Marketing &ndash; Drive sales through targeted strategies and market analysis. Negotiation &ndash; Handle contracts ensuring favorable outcomes for the company. Team Management &ndash; Lead, coach, and set goals for the B2B team. Data Analysis &ndash; Use sales data and feedback to guide decision-making. Communication &ndash; Effectively liaise with clients, internal teams, and leadership. Strategy Development &ndash; Craft long-term growth plans and optimize operations. Risk Management &ndash; Identify and mitigate business risks. Customer Service &ndash; Ensure high levels of satisfaction and resolve issues. Industry Knowledge &ndash; Stay informed of market trends and adapt strategies. Budget Management &ndash; Oversee and align spending with company objectives.Reports/Collaboration With Executive Chef. Operations Director. B2B Sales Manager. Boutique Manager. Food Safety &amp; Finance Teams.Required Skills &amp; Competencies Minimum 5 years of experience in the food industry within KSA. Strong network and contacts with hotels, caf&eacute;s, and restaurants. Passionate, customer-focused, strong communicator. Excellent leadership and networking skills. Strong background in customer service and food safety. Effective decision-making and problem-solving abilities.Job Types: Full-time, ContractExperience:<ul><li>hospitality : 10 years (Required)</li></ul>

B2B Manager - Hospitality

Uptime Institute

<div>
 
 
 Uptime Institute Data Center Academy: KSA
 
 
 
 
 
 
 The Uptime Institute Data Center Academy: KSA, provides industry leading training and development opportunities, linked to employment for Saudi Nationals within the rapidly growing Data Center sector. The academy works with leading universities and colleges to connect candidates with employers to provide a combination of industry leading education, assessment and on the job training, providing a pipeline of new talent to help fuel the growth of the sector within the Kingdom.
 
 
 
 
 
 This role reports directly to the VP of Education Program Management and works in close partnership with the Director of Curriculum &amp; Academic Operations. Together, these roles provide integrated leadership across the Academy, balancing commercial sustainability with academic excellence.
 
 
 
 
 
 
 Role Summary
 
 
 
 We are seeking a relationship-driven and strategically minded leader to serve as Director of Strategic Partnerships. This role is responsible for building and managing the employer, institutional, and government relationships that enable the Academy to thrive. The Director will oversee the commercial, government, and external-facing aspects of the Academy, including employer partnerships, institutional collaboration, and funding compliance, while working closely with the Director of Curriculum &amp; Academic Operations to ensure programs are academically sound, commercially sustainable, and aligned with partner needs and regulatory requirements.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Employer &amp; Institutional Partnerships
 
 
 <ul>
 <li>
 Lead the development of employer partnerships to secure hiring opportunities for graduates.
 </li>
 <li>
 Manage relationships with universities, colleges, and feeder institutions, in collaboration with the Director of Curriculum &amp; Academic Operations, to ensure candidate quality and program fit.
 </li>
 <li>
 Oversee the commercial terms and onboarding of new employer partners, while the Director of Curriculum &amp; Academic Operations ensures academic alignment.
 </li>
 <li>
 Jointly represent the Academy with the Director of Curriculum &amp; Academic Operations at stakeholder meetings, forums, and industry events.
 </li>
 <li>
 Take responsibility for employer and partner satisfaction, ensuring issues are addressed promptly and expectations are met.
 </li>
 <li>
 Ensure all graduates receive a timely job offer for HRDF funding requirements
 </li>
 <li>
 Monitor and track revenue against targets
 </li>
 </ul>
 
 
 
 
 
 Government Relations &amp; Compliance
 
 
 <ul>
 <li>
 Serve as the primary liaison with the Human Resources Development Fund (HRDF), responsible for funding compliance and reporting.
 </li>
 <li>
 Lead the commercial aspects of licensing and registration with authorities, while the Director of Curriculum &amp; Academic Operations ensures academic compliance.
 </li>
 <li>
 Monitor changes in policy, regulation, and funding; collaborate with the Director of Curriculum &amp; Academic Operations to align academic structures to national priorities.
 </li>
 <li>
 Work jointly with the Director of Curriculum &amp; Academic Operations to ensure clarity of responsibilities for government engagement, with this role leading on commercial and funding compliance.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Engagement &amp; Reporting
 
 
 <ul>
 <li>
 Report to leadership on commercial and partnership performance, coordinating with the Director of Curriculum &amp; Academic Operations to integrate academic outcomes.
 </li>
 <li>
 Develop and maintain joint feedback mechanisms with employers, government, and academic partners to inform both commercial and academic improvements.
 </li>
 <li>
 Ensure high partner satisfaction by proactively managing expectations and resolving issues in coordination with the Director of Curriculum &amp; Academic Operations.
 </li>
 <li>
 Collaborate with the Director of Curriculum &amp; Academic Operations to align external partner feedback with learner outcomes, ensuring a single integrated system of reporting
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Exceptional relationship management and partnership-building skills.
 </li>
 <li>
 Strong commercial awareness and negotiation capability.
 </li>
 <li>
 Knowledge of Saudi workforce development funding, particularly HRDF.
 </li>
 <li>
 Strong project management and organizational skills.
 </li>
 <li>
 Excellent communication skills (Arabic &amp; English).
 </li>
 <li>
 Ability to work in a joint-leadership model, ensuring alignment with the Director of Curriculum &amp; Academic Operations on shared responsibilities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Public Policy, Education Management, or related field.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in partnerships, workforce development, or government relations in KSA.
 </li>
 <li>
 Proven experience with employer engagement and HRDF compliance.
 </li>
 </ul>
 
 
</div>

Director of Strategic Partnerships - Saudi National Only

Control Risks

<div>Lead and manage security design consulting engagements to a professional standard; independently and / or in support of other senior colleagues, and the Director.
Be a subject Matter Expert of electronic security systems and manage security design and installation projects from conception to completion.
Maintain client and company deliverables, ensuring that a high quality is maintained, and the client and company budgets and programs are met and maintained.
Develop and build new and existing client relationships, facilitating where appropriate the introduction and provision of additional Control Risks services.
Requirements
Consulting:<ul><li>Undertake technical security reviews, audits, design surveys, installation inspections and approvals, and other similar tasks, working at client sites and in the office</li><li>Design of physical and electronic security systems to an appropriate level, working in conjunction with specialist engineers within project design teams</li></ul>
Task management:<ul><li>Act as the lead consultant on assignments, owning problems and providing problem solving at the local level</li><li>Lead and participate in client and project meetings</li><li>Ensure that practices, policies, strategy and services represent the client best interest</li><li>Maintain and develop long-term client relationships; act in conjunction with key account managers</li><li>Maintain time and expense records to ensure accurate invoicing within each month</li></ul>
Task delivery:<ul><li>Delivery of tasks for clients on time, on budget, to high standards</li><li>Work collaboratively with the entire team and draw on their experiences and opinions</li><li>From time-to-time the role may involve travel to client sites and Control Risks offices within the Middle East, Europe and Africa</li></ul>
Business development:<ul><li>Pro-actively seek opportunities to develop projects and business</li><li>Seek opportunities to be involved in business development, in conjunction with the Associate Director and Director</li><li>Contribute to marketing and profile-raising events</li><li>Participate in client meetings</li><li>Develop long-term client relationships</li></ul>
Team / practice development:<ul><li>Provide expert knowledge of security consulting and other Control Risks service lines</li></ul></div>

Senior Consultant, Security Design Engineering

Facilities Network Solutions Company

Reports To: Director Operations/Operation LeadJob Summary:The Procurement Officer is responsible for managing the end-to-end procurement process from responding to Material Request Forms (MRFs) and obtaining quotations to preparing client proposals and ensuring timely deliveries. This role requires coordination with clients, vendors, and internal departments to ensure smooth operations, compliance with company procedures, and accurate documentation.Key Responsibilities:<ul><li>Respond to Material Request Forms (MRFs) promptly and accurately.</li><li>Source and obtain competitive quotations from potential vendors and suppliers to ensure the best value and quality.</li><li>Prepare proposals and estimated commercial offers for clients based on approved quotations and specifications.</li><li>Coordinate with clients and vendors for product samples, approvals, and technical clarifications.</li><li>Prepare and process payment requests to the finance department as per procurement policy.</li><li>Ensure timely delivery of materials and goods to clients or project sites.</li><li>Maintain and regularly update the Supply Chain Tracker to monitor purchase status, deliveries, and payment progress.</li><li>Manage procurement documentation, including quotations, purchase orders, invoices, delivery notes, and correspondence.</li><li>Assist in vendor evaluation and selection based on price, quality, and reliability.</li><li>Ensure compliance with company procurement policies and client requirements.</li><li>Support process improvement initiatives to enhance procurement efficiency, cost-effectiveness, and transparency.</li><li>Any other task assigned by management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or a related field.</li><li>2&ndash;4 years of experience in procurement or supply chain operations.</li><li>Strong knowledge of the market and local surroundings to effectively source and obtain quotations.</li><li>Excellent negotiation, communication, and coordination skills.</li><li>Proficiency in MS Office (especially Excel) and familiarity with ERP/procurement systems.</li><li>Excellent organizational and documentation skills.</li><li>Ability to multitask and meet deadlines under pressure.</li><li>Knowledge of procurement processes, compliance, and ethical standards.</li><li>Valid KSA driving license.</li></ul>Core Competencies:<ul><li>Detail-oriented and proactive approach.</li><li>Strong stakeholder management.</li><li>Analytical and problem-solving mindset.</li><li>Team collaboration and accountability.</li><li>Multi-tasking</li></ul>Job Type: Full-timePay: &#65020;6,000.00 - &#65020;7,000.00 per month

Supply Chain Officer

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2691 director of client operations jobs IN Riyadh

Director of Client Operations

Director of Client Operations

Deputy Project Director

B2B Manager - Hospitality

Director of Strategic Partnerships - Saudi National Only

Senior Consultant, Security Design Engineering

Supply Chain Officer