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Virtucruit

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.Role OverviewThe CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.Key Responsibilities<ul><li>Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.</li><li>Service Operations: Establish call centers, chatbots, and digital support tools.</li><li>Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.</li><li>Training: Implement customer service training for front-line teams.</li><li>Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.</li></ul>Qualifications & Experience<ul><li>12+ years of CX leadership in automotive, retail, or digital platforms.</li><li>Strong CRM and customer service systems knowledge.</li><li>Experience in building CX functions from the ground up.</li></ul>What This Role OffersA career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector. Required Skills: <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>CRM</li><li>Service Delivery</li><li>Customer Experience</li><li>Retail</li><li>Continuous Improvement</li><li>Design</li><li>Customer Service</li><li>Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkbIEP7Oz28Mzob4Y52tg1dft" width="0" height="0" />

Customer Experience Director

Red Bull MOBILE Saudi offered by FNT

<div>
 
 
 About Us:
 
 
 
 Red Bull MOBILE Saudi is revolutionizing the telecom industry with energy, innovation, and a bold youth-driven approach. We're building a
 
 digital-first brand
 
 that breaks the mold&mdash;and we&rsquo;re looking for sharp, strategic leaders to join the movement.
 
 
 This role is your chance to shape the
 
 postpaid and roaming experience
 
 for a new generation of mobile users, driving both growth and brand love.
 
 
 
 Job Summary:
 
 
 
 As the
 
 Consumer Postpaid &amp; Roaming Director
 
 , you&rsquo;ll own the full strategy and execution of Red Bull MOBILE&rsquo;s postpaid offerings and roaming business. You&rsquo;ll create bold, user-friendly, and competitive products, while collaborating cross-functionally to deliver high-impact campaigns and seamless customer journeys.
 
 
 This is a high-impact role with visibility across the organization, ideal for someone with deep telecom experience and a passion for
 
 digital-first customer experience
 
 .
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategy &amp; Portfolio Leadership
 
 
 <ul>
 <li>
 Define and lead the postpaid product strategy, pricing models, and device subsidy programs.
 </li>
 <li>
 Craft smart and agile roaming propositions to enhance customer experience and boost usage.
 </li>
 <li>
 Analyze market trends and customer behavior to ensure constant innovation and relevance.
 </li>
 </ul>
 
 
 Product Launch &amp; Lifecycle Management
 
 
 <ul>
 <li>
 Develop end-to-end product documentation including business cases, briefs, and training content.
 </li>
 <li>
 Drive the dunning cycle and retention programs for postpaid customers.
 </li>
 <li>
 Ensure timely delivery of all launches, campaigns, and device offers in sync with commercial goals.
 </li>
 </ul>
 
 
 Roaming &amp; Partnerships
 
 
 <ul>
 <li>
 Lead the onboarding and commercial management of international roaming partners.
 </li>
 <li>
 Plan and launch regional roaming bundles and offers tailored to Red Bull MOBILE&rsquo;s active users.
 </li>
 <li>
 Coordinate cross-functionally to ensure compliance, delivery, and reporting.
 </li>
 </ul>
 
 
 Business Intelligence &amp; Optimization
 
 
 <ul>
 <li>
 Own segment performance tracking, with regular business reviews supported by data and research.
 </li>
 <li>
 Recommend adjustments to pricing, allowances, and service experiences based on analytics and KPIs.
 </li>
 <li>
 Drive a digital-first mindset in postpaid and roaming customer journeys.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Marketing, Business, or related field
 
 .
 </li>
 <li>
 
 8&ndash;10 years
 
 in telecom marketing or postpaid/roaming management.
 </li>
 <li>
 Strong business case and strategy development skills.
 </li>
 <li>
 Cross-functional leadership and project management experience.
 </li>
 <li>
 Data-driven with excellent Excel, presentation, and stakeholder communication skills.
 </li>
 <li>
 Bilingual (Arabic &amp; English) preferred.
 </li>
 </ul>
 
 
 Why Join Red Bull MOBILE Saudi?
 
 
 
 We move fast, think bold, and lead with purpose. If you&rsquo;re ready to bring high energy to a high-impact role, join a brand that&rsquo;s always one step ahead.
 
 
 
 
 
 #PostpaidMarketing #RoamingStrategy #TelecomCareers #Leadership #RedBullMobile #RiyadhJobs #DigitalFirst #CustomerExperience .
 
</div>

Consumer Postpaid & Roaming Director

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165116
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Housekeeping Operations
 
 
 
 <ul>
 <li>
 Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to ensure adequate supplies.
 </li>
 <li>
 Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
 </li>
 <li>
 Ensures compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
 
 
 </li>
 </ul>
 
 Managing Departmental Costs
 
 
 
 <ul>
 <li>
 Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
 </li>
 <li>
 Understands the importance of department&rsquo;s operation on the overall property financial goals and educates staff on details as appropriate.
 </li>
 <li>
 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
 </li>
 <li>
 Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Responds to and handles guest problems and complaints effectively.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Develops goals and expectations for direct report managers.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Communicates expectations, recognizes performance, and produces desired business results.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Ensures property policies are administered fairly and consistently.
 </li>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Establishes goals and objectives for all areas of responsibility.
 </li>
 <li>
 Directs staff to strive for continuous improvement in all areas of responsibility.
 </li>
 <li>
 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Manages employee progressive discipline procedures for areas of responsibility.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Service

<div>Additional Information 
Job Number25165116 
Job CategoryHousekeeping &amp; Laundry 
LocationRiyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations
<ul><li>Maintains strong working relationship with Front Office to ensure effective communications for operational issues.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guestrooms, public space and employee areas are cleaned according to operating standards.</li></ul>
<ul><li>Ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.</li></ul> 
Managing Departmental Costs
<ul><li>Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.</li></ul>
<ul><li>Understands the importance of department&rsquo;s operation on the overall property financial goals and educates staff on details as appropriate.</li></ul>
<ul><li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li></ul>
<ul><li>Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Responds to and handles guest problems and complaints effectively.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Develops goals and expectations for direct report managers.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Communicates expectations, recognizes performance, and produces desired business results.</li></ul> 
Conducting Human Resources Activities
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Establishes goals and objectives for all areas of responsibility.</li></ul>
<ul><li>Directs staff to strive for continuous improvement in all areas of responsibility.</li></ul>
<ul><li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li></ul>
<ul><li>Manages employee progressive discipline procedures for areas of responsibility.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Montblanc

<div>
 
 MAIN PURPOSE
 
 
 
 The Boutique Manager is responsible to develop and maximise the performance of the boutique through achievement of sales, profit and strategic objectives.
 
 
 
 Key Responsibilities
 
 
 
 Sales
 
 
 Maximise turnover and profitability development of the boutique.
 
 
 <ul>
 <li>
 Sales generated inside the boutique.
 </li>
 <li>
 Sales generated outside the boutique (presentations made in palaces and to VIP clients).
 </li>
 <li>
 Discount management: Control of discount and general expenses in the boutique.
 </li>
 <li>
 Performance analysis, KPI development and SWOT analysis of the boutique.
 
 
 </li>
 </ul>
 Customer Focus Service
 
 
 <ul>
 <li>
 Direct contact with Royals and Collectors.
 </li>
 <li>
 Implementation of customer relationship programs with boutique teams.
 </li>
 <li>
 Improvement of database registration (quantity and quality).
 </li>
 <li>
 Professional Customer Service/ After Sales Service execution in boutique.
 
 
 </li>
 </ul>
 
 Team Management Leadership
 
 
 
 <ul>
 <li>
 Set KPl's targets for team.
 </li>
 <li>
 Personal development talent management.
 </li>
 <li>
 Motivation of the team.
 </li>
 <li>
 Monitoring and appraisal of team.
 </li>
 <li>
 Integration and training of new Sales Associates in the field.
 </li>
 <li>
 Support Retail Director in recruitment process of new team members.
 
 
 </li>
 </ul>
 
 Operations And Administration
 
 
 
 <ul>
 <li>
 Main contact for all requests related to the boutique.
 </li>
 <li>
 Strict adherence to the Richemont Montblanc specific Retail Procedures.
 </li>
 <li>
 Optimising stock management in boutiques (replenishment, rotation, inventory).
 </li>
 <li>
 Proper execution and timely delivery of boutique reports.
 </li>
 <li>
 Proper maintenance in the boutique.
 </li>
 <li>
 Implementation of security concept.
 </li>
 <li>
 Execution of promotion and incentives on boutique level.
 
 
 </li>
 </ul>
 
 The Boutique Manager Ensures
 
 
 
 With Retail Director
 
 
 <ul>
 <li>
 Definition of objectives for the boutique.
 </li>
 <li>
 Definition, support and realizations of marketing activities (commercial).
 </li>
 <li>
 Develop a merchandising concept.
 
 
 </li>
 </ul>
 In coordination with Visibility Manager
 
 
 <ul>
 <li>
 Excellence at POS at any time and control of quality of displays.
 </li>
 <li>
 Adhesion to appropriate display and product guidelines at all times.
 
 
 </li>
 </ul>
 In coordination with Sales Trainer
 
 
 <ul>
 <li>
 Coaching of the boutique teams.
 </li>
 <li>
 Monitor self-learning progress of team.
 
 
 </li>
 </ul>
</div>

Boutique Manager

Fendi

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The Assistant Store Manager works close to the Store Director to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Main Responsibilities
Category Sales Management and Business Developmen t
<ul><li>Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
</li><li>Monitor and achieve category department performance with relevant KPIs;
</li><li>Analyse the category business, propose and implement action plans to improve results;
</li><li>Set category performance target for the team and individual with the Store Manager;
</li><li>Be sensitive to competitors' trading activities and give feedback to Store Manager.
</li></ul>Client Management
<ul><li>Leverage all clienteling tools to achieve Departments and Store business goals;
</li><li>Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
</li><li>Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
</li><li>Improve Mystery Shopper Results with action plans;
</li><li>Implement appropriate CRM tools and develop loyal customer of particular product category;
</li><li>Act as brand category ambassador to educate VIP and new Clients
</li><li>Participate into ad-hoc Clientele projects.
</li></ul>Operations and Visual Merchandising
<ul><li>Ensure that merchandize is properly managed, displayed, stored and maintained by team;
</li><li>Maintain inventory accuracy and shrink rates within company standards;
</li><li>Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
</li><li>Maintain the Visual Merchandising consistent with Company standards;
</li><li>Align periodically visual merchandising and sales performance;
</li><li>Make the best out of the display and proximity storage
</li></ul>Team Management and Development
<ul><li>Discuss individual performance every month and coach team members
</li><li>Motivate the team so that they perform at their highest level to meet their individual and store objectives
</li><li>Organize the team in an efficient manner according to business needs and delegate responsibility
</li><li>Translate strategic and business goals into concrete and individual actions and objectives
</li><li>Conduct category training to the team
</li><li>Execute the in-store training routine set by the Store Manager
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>Profile
<ul><li>5 years' experience in a Supervisor role in Fashion/Luxury Sales
</li><li>Bachelor's Degree or equivalent is preferred
</li><li>English fluent
</li><li>Manages his/ her image standards on a high level
</li><li>Strong selling and communication skills are necessary
</li><li>Excellent relationships skills, self-reliant, approachable and patient
</li><li>Confidence, organizational skills, professionalism
</li><li>Client focus with great business acumen
</li><li>Administration and financial skills
</li><li>Computer skills and Retail management system knowledge
</li><li>Goal oriented approach, multitasking
</li><li>Strong knowledge and/or interest for fashion/luxury industry.
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">FENDI
 
MAISON
 
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
 
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
 
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div>

Assistant Store Manager

Explore 3328+ Director of customer service in Riyadh this November. Find roles across top companies and apply now to boost your career.

3328 director of customer service jobs IN Riyadh

Customer Experience Director

Consumer Postpaid & Roaming Director

Director of Service

Director of Service

Director of Service

Boutique Manager

Assistant Store Manager