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VLaunchU

<div>
 
 
 Job Title:
 
 Customer Service Representative &ndash; Kitchen &amp; Cabinet Showroom
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Nationality Requirement:
 
 Saudi
 
 
 salary :5000SAR
 
 
 
 Job Overview
 
 
 
 We are seeking enthusiastic and customer-oriented
 
 Customer Service Representatives
 
 for a premium
 
 Kitchen &amp; Cabinet Showroom
 
 in Riyadh. The role involves handling client interactions, supporting sales teams, managing inquiries, and ensuring an excellent customer experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Greet and assist walk-in customers at the showroom.
 </li>
 <li>
 Provide detailed information about kitchen and cabinet products, services, and after-sales support.
 </li>
 <li>
 Handle phone, email, and in-person inquiries in a professional manner.
 </li>
 <li>
 Coordinate with sales staff to ensure seamless customer service.
 </li>
 <li>
 Maintain customer records, update CRM databases, and follow up on pending inquiries.
 </li>
 <li>
 Support showroom operations, including scheduling appointments and product demonstrations.
 </li>
 <li>
 Manage complaint resolution and escalate issues to management when required.
 </li>
 <li>
 Contribute to achieving customer satisfaction and sales support targets.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Saudi nationality .
 </li>
 <li>
 Minimum
 
 1&ndash;2 years of experience
 
 in customer service, preferably in
 
 retail, furniture, kitchen, or home d&eacute;cor showrooms
 
 .
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Presentable, professional, and customer-focused.
 </li>
 <li>
 Basic knowledge of MS Office and CRM systems.
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure.
 </li>
 <li>
 Proficiency in
 
 Arabic
 
 (English is an advantage).
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Training and growth opportunities.
 </li>
 <li>
 Work in a premium, design-oriented showroom environment.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Crane Authentication (NXT)

<div>
 
 As a partner to businesses and governments,
 
 Crane Authentication
 
 offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
 
 Crane NXT
 
 , a c$2 billion dollar business with over 5,000 associates
 
 
 
 
 
 
 Summary
 
 :
 
 
 The role includes trending of incidents, supporting the investigation into root cause, and analysis of reports. Quality review for tickets and CC staff as well as performing analysis and report innovation is integral for success within the role. A high level of professionalism
 
 
 is also paramount.
 
 
 
 
 
 
 DIMENSIONS AND REPORTING LINES (number of reports and financial values)
 
 
 
 The Customer Care Team Leads will work closely with the Customer Care Manager to help implement a clearly defined set of processes and quality standards across the customer care team.
 
 
 &bull;The Team Leads will be responsible for overseeing the day-to-day performance of the CC team to ensure that tickets across all contracts are being managed in accordance with the ITIL best practices &amp; processes and the quality measures that are in place. Identifying knowledge gaps that lead to training is an important part of the role.
 
 
 &bull;The Team Leads will offer guidance to the team where required on handling and managing tickets. Quality review and Guidance will also be offered as the team is using Zendesk and the many channels that it offers.
 
 
 &bull;The Team Leads will be integral as the CC team begin to be involved in providing support for corporate IT tickets as well as the service also expands to new contracts and to supporting brand customers.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Individual
 
 
 &bull;Provide training, guidance, and assistance to the customer care team on how to handle incidents and service requests as per ITIL standards.
 
 
 &bull;Responsible for reviewing quality checks on ticket resolution and producing trend analysis on ticket lifecycle which will help in proactively identifying potential problems.
 
 
 &bull;Monitor and check the requests and incidents in the Service Management tools for all contracts by assessing impact and urgency.
 
 
 &bull;Ensure all Incidents and service requests are recorded correctly, progressed. with clear updates, and the SLA consistency is maintained.
 
 
 &bull;Monitor call handling performance of the team to ensure the relevant SLA is maintained.
 
 
 &bull;Monitor the performance for handling live chat, as well as other messenger capabilities such as WhatsApp to ensure highest quality of service is offered by the CC agents.
 
 
 &bull;Understand the escalation procedures if an incident has the potential to breach SLA.
 
 
 &bull;Proactively manage updates to the stakeholders with Incident/Request statuses through to resolution and to the customer&rsquo;s satisfaction.
 
 
 &bull;Actively contribute to and support the creation of the knowledge base articles.
 
 
 &bull;Preparation of regular reports as determined by the Customer (daily, weekly, monthly).
 
 
 &bull;Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further analysis of outputs.
 
 
 &bull;Demonstrates teamwork by supporting and assisting other Team Leads/ Shift leaders as necessary.
 
 
 &bull;Prepare the Customer Care Team shifts schedule.
 
 
 &bull;To always act and behave in a way compliant with all the company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct.
 
 
 &bull;To support the behaviour of working as One, sharing best practices, and collaborating with colleagues outside of their own sphere of business.
 
 
 
 
 
 
 Common to all roles
 
 
 
 &bull;To ensure full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs
 
 
 &bull;To always act and behave in a way compliant with all The company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles. Further information on our company values can be found in our &ldquo;Living the Values&rdquo; guidelines
 
 
 
 
 
 
 CAPABILITY (qualifications, experience, and skills)
 
 
 
 Strong customer-service orientation with a confident and enthusiastic approach to work
 
 
 &bull;Excellent listening and questioning skills.
 
 
 &bull;ITIL v4 Foundation
 
 
 &bull;Experience working within an ITIL Service and Support framework (Incident, Service Fulfilment, Problem, Change)
 
 
 &bull;Experience in using an ITIL conformant IT Service Management System tool
 
 
 &bull;(Remedy, Zendesk&hellip;)_
 
 
 &bull;Experience in using data visualization tools such as Power BI, Tableau or similar would be an advantage.
 
 
 &bull;MS Office 365 advanced knowledge.
 
 
 &bull;Basic IT Systems knowledge is desirable.
 
 
 &bull;Able to work to strict policies and Procedures and desire to ensure consistency in approach to all tasks.
 
 
 
 
 
 
 WHAT&rsquo;S IN IT FOR YOU?
 
 
 <ul>
 <li>
 Work for a market leading, established product company.
 </li>
 <li>
 Nice modern offices with great facilities.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 24 days holidays plus national holidays.
 </li>
 <li>
 Life Insurance.
 </li>
 </ul>
 
 
 
 
 
 
 Crane Authentication is part of Crane NXT
 
 
 
 
 
 Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
 
 
 
 
 
 
 
 
 We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
 
 
 
 
 We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
 
 
 
 
</div>

Customer Care Lead

Al-Hassan Ghazi Ibrahim Shaker Company

<div>
 
 
 Company Overview:
 
 
 
 Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.
 
 
 
 
 
 
 Purpose:
 
 
 
 Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Efficiently handle high volumes of incoming and outgoing calls promptly.
 </li>
 <li>
 Provide product or service details, troubleshooting support, and solutions to address customer requirements.
 </li>
 <li>
 Address and resolve customer issues, complaints, and requests promptly and effectively.
 </li>
 <li>
 Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
 </li>
 <li>
 Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
 </li>
 <li>
 Communicate effectively and professionally with customers to build rapport and trust.
 </li>
 <li>
 Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
 </li>
 <li>
 Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
 </li>
 <li>
 Aim to surpass customer expectations and ensure a positive experience at every interaction.
 </li>
 <li>
 Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
 </li>
 <li>
 Follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Achieve personal and team goals, both qualitative and quantitative.
 </li>
 <li>
 Validating and resolving customer complaints, ensuring closure both with customers and in our systems.
 </li>
 <li>
 Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Effective problem-solving and negotiation abilities.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Empathy towards customers' emotions and perspectives.
 </li>
 <li>
 Basic computer proficiency with word processing, email, and social media.
 </li>
 <li>
 Ability to work well under pressure and manage multiple priorities efficiently.
 </li>
 <li>
 Adhering to schedules and deadlines.
 </li>
 </ul>
 
 
</div>

Sutherland

<div>
 
 
 
 Basic Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; college degree is a plus.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Very good verbal and written English skills (B1 or above)
 </li>
 <li>
 Proficiency in using computers and basic software.
 </li>
 <li>
 Ability to handle Inbound calls professionally and efficiently.
 </li>
 <li>
 Strong problem-solving and multitasking abilities.
 </li>
 <li>
 Customer-focused attitude with a calm and empathetic approach.
 </li>
 <li>
 Willingness to work flexible shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Willing to work on hybrid work environment (min 40% presence from site).
 </li>
 <li>
 Previous call center or customer service experience is preferred but not required.
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries.
 </li>
 <li>
 Outbound calling to interested customer and marking down their interest
 </li>
 <li>
 Provide accurate information and resolve issues promptly.
 </li>
 <li>
 Document interactions and update customer records.
 </li>
 <li>
 Follow communication scripts and company procedures.
 </li>
 <li>
 Escalate complex issues to supervisors when necessary.
 </li>
 </ul>
 
 
</div>

Tamkeen Technologies

<div>
 الموقع - الرياض
 
 
 طبيعة العمل حضوري
 
 
 نبحث عن ممثل/ـة مركز اتصال للانضمام إلى فريق خدمة العملاء لدينا في مدينة الرياض. سيكون المرشح المثالي مسؤولًا عن الرد على استفسارات العملاء عبر الهاتف ومنصات التواصل الأخرى، والتعامل مع الشكاوى، والمساهمة في تقديم تجربة مميزة للعملاء.
 
 
 
 المهام والمسؤوليات:
 
 
 
 <ul>
 <li>
 الرد على استفسارات العملاء عبر الهاتف ووسائل التواصل الأخرى (مثل البريد الإلكتروني، الدردشة المباشرة، أو تطبيقات التواصل).
 </li>
 <li>
 التعامل مع الشكاوى وحل المشكلات بكفاءة واحترافية.
 </li>
 <li>
 تحقيق رضا العملاء وضمان تقديم تجربة ممتازة.
 </li>
 <li>
 توثيق جميع التفاعلات مع العملاء وتحديث البيانات في النظام
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 امتلاك مهارات تواصل قوية وفعّالة.
 
 
 إجادة اللغة الإنجليزية تحدثًا وكتابة.
 
 
 القدرة على استخدام الحاسب الآلي بكفاءة.
 
 
 سرعة ودقة في إدخال البيانات والكتابة.
 
 
 يفضل من لدية خبرة سابقة في مجال مراكز الاتصال أو خدمة العملاء.
</div>

Representative customer care (onsite - Riyadh)

Infoblox

<div>At Infoblox, every breakthrough begins with a bold &ldquo;what if.&rdquo;
 
What if your ideas could ignite global innovation?
 
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it&rsquo;s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we&rsquo;re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold &ldquo;what if&rdquo; can take the world, your community, and your career.
Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running &mdash; and what we build is world-class: recognized as CybersecAsia&rsquo;s Best in Critical Infrastructure 2024 &mdash;evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every &ldquo;what if&rdquo; into &ldquo;what&rsquo;s next&rdquo;.
In a world where you can be anything, Be Infoblox .
Customer Development Representative II
We have an opportunity for a Customer Development Representative II to join our Customer Development team, reporting to the Senior Global Director of Customer Development. In this remote or hybrid role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals for our Daybreak project. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products.
Be a Contributor - What You&rsquo;llDo
<ul><li>Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets
</li><li>Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
</li><li>Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency
</li><li>Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
</li><li>Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities
</li><li>Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
</li><li>Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
</li><li>Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement
</li><li>Strive for a minimum In-Quarter Renewal Rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement
</li><li>Target the eligible customer list provided to educate customers of impending EOL events and execute early refresh motions, converting customers to the latest Infoblox platform before the EOL date
 </li></ul>Be Prepared - What You Bring
<ul><li>4+ years of work experience in customer success or account management
</li><li>3+ years of service renewals experience with an emphasis on channel
</li><li>Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions
</li><li>Experience working with both internal and external customers in a multi-tier channel environment
</li><li>Proficiency with Excel and Salesforce
</li><li>Experience with SaaS applications, deployments, and migration to cloud services
</li><li>Fluency in English and Arabic
</li><li>Excellent organizational, consulting, project management, and time management skills
</li><li>Fresh ideas about SaaS user adoption and customer churn mitigation
</li><li>Bachelor's degree preferred
</li></ul>Be Successful &mdash; Your Path
First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work
Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process
One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas
Belong&mdash; Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you&rsquo;ll grow and belong here.
Be Rewarded &mdash; Benefits That Help You Grow, Thrive, Belong
<ul><li>Comprehensive health coverage, generous PTO, and flexible work options
</li><li>Learning opportunities, career-mobility programs, and leadership workshops
</li><li>Sixteen paid volunteer hours each year, global employee resource groups, and a &ldquo;No Jerks&rdquo; policy that keeps collaboration healthy
</li><li>Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
</li><li>Charitable Giving Program supported by Company Match
</li></ul>Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis</div>

Customer Development Representative II

صهيل لخدمات الاعمال 

Position Title: Sales RepresentativeReporting to: sales managerDepartment: salesThe Sales Representative is responsible for generating new business, managing client accounts, and achieving assigned sales targets. The role involves direct engagement with potential and existing customers to promote and sell the company's products or services while maintaining a professional image and building long-term relationships.Key Responsibilities:&Oslash; Sales &amp; Business Development:a. Identify and prospect new sales leads and opportunities through various channels (e.g., cold calling, networking, referrals).b. Present, promote, and sell products/services to prospective customers.c. Achieve individual sales targets and KPIs as set by the Sales Manager.d. Prepare and deliver compelling sales presentations and proposals.&Oslash; 2 - Client Management:a. Build and maintain positive, long-term relationships with customers.b. Conduct follow-ups to ensure customer satisfaction and address any concerns.c. Provide excellent customer service throughout the sales cycle.d. Update and maintain accurate customer records and sales activities in the CRM system.&Oslash; Market Knowledge:a. Stay informed about industry trends, market conditions, and competitor activities.b. Provide feedback to the Sales Manager on market needs and customer demands.&Oslash; Administrative Duties:a. Prepare sales reports, activity logs, and other administrative documents as required.b. Ensure all sales contracts and transactions are processed accurately and in a timely manner.&Oslash; Compliance:a. Conduct all sales activities in an ethical and professional manner, in full compliance with company policies and the provisions of the Saudi Labor Law.&Oslash; Skills:a. Strong communication and negotiation skills.b. Proven ability to meet and exceed sales targets.c. Self-motivated and results-oriented with a positive attitude.d. Ability to work independently and as part of a team.e. Preferred: Knowledge of the local market and customer base in Riyadh.f. Preferred: Proficiency in using CRM software.g. Required: Fluency in both Arabic and English is highly desirable.&Oslash; Qualifications:a. Experience: Minimum of [ 1 - 2] years of experience in a sales or customer-facing role, preferably in the Event Management sector.b. Education: High School Diploma or equivalent required; a Bachelor's degree is preferred.&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1587;&#1572;&#1575;&#1604; (&#1571;&#1587;&#1574;&#1604;&#1577;) &#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1602;&#1583;&#1605;:<ul><li>Nationality</li></ul>&#1575;&#1604;&#1578;&#1593;&#1604;&#1610;&#1605;:<ul><li>&#1575;&#1604;&#1579;&#1575;&#1606;&#1608;&#1610;&#1577; &#1575;&#1604;&#1593;&#1575;&#1605;&#1577; &#1571;&#1608; &#1605;&#1575; &#1610;&#1593;&#1575;&#1583;&#1604;&#1607;&#1575; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>&#1575;&#1604;&#1582;&#1576;&#1585;&#1577;:<ul><li>selas: &#1587;&#1606;&#1578;&#1575;&#1606; (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>&#1575;&#1604;&#1604;&#1594;&#1577;:<ul><li>English (&#1605;&#1591;&#1604;&#1608;&#1576;)</li></ul>

Sales Representative

Explore 1145+ Customer care representative in Riyadh this September. Find roles across top companies and apply now to boost your career.

1145 customer care representative jobs IN Riyadh

Customer Service Representative

Customer Care Lead

Customer Service Representative

Customer Service Representative

Representative customer care (onsite - Riyadh)

Customer Development Representative II

Sales Representative