customer service representative Jobs in Riyadh

customer service representative

sales consultant

sales development representative Jobs in Riyadh

sales development representative

sales representative

customer success manager

customer care representative

Majid Al Futtaim

<div>
 <p>
  <strong>
   BUSINESS INTRODUCTION
  </strong>
 </p>
 <p>
  Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Customer Care Representative | MAF LifeStyle | Customer Care
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
  </li>
  <li>
   Process all customer requests accurately and efficiently.
  </li>
  <li>
   Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options, as outlined in the company customer service standards.
  </li>
  <li>
   Communicate pertinent information to all Contact Center associates.
  </li>
  <li>
   Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
  </li>
  <li>
   Ensure all customers are provided gracious, quick and efficient service
  </li>
  <li>
   Communicate pertinent information to all Contact Center associates.
  </li>
  <li>
   Communicate effectively and efficiently with all company associates and business contacts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   3 to 4 years customer experience
  </li>
  <li>
   Excellent to Fluent English
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Teamplayer is required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work from any country in the world for 30 days a year.
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Care Representative

Global Blue

<div>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This person will be responsible for answering customers&acute; inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services&acute; KPIs and deliver a high performance with focus in high quality.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Communication with customers in written and via phone with defined SLA (response time) and quality standards
  </li>
  <li>
   Keeping records of customer&acute;s interaction and contacts
  </li>
  <li>
   Researching required information using internal systems and resources
  </li>
  <li>
   Communication and coordination with CS Team members, internal departments, and GB offices
  </li>
  <li>
   Following-up in customer inquiries not immediately resolved
  </li>
  <li>
   dentifying and escalating priority issues
  </li>
  <li>
   Recommending process improvements
  </li>
  <li>
   Duties and responsibilities can be changed after arrangement
  </li>
  <li>
   Principal accountably
  </li>
  <li>
   Providing customers with correct and complete information
  </li>
  <li>
   Ensuring maintaining of KPIs and SLAs
  </li>
  <li>
   Ensuring the contact logging software is correctly used to allow reports and analysis
  </li>
  <li>
   Maintaining internal rules
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Secondary education degree or University degree (Bc/MA)
  </li>
  <li>
   Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
  </li>
  <li>
   Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
  </li>
  <li>
   PC literate with experience with MS Office
  </li>
  <li>
   Good communication skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key competencies
  </strong>
 </p>
 <ul>
  <li>
   Previous experience in Customer Service is an advantage (international environment is a significant advantage)
  </li>
  <li>
   Customer oriented
  </li>
  <li>
   Attention to detail and accuracy
  </li>
  <li>
   Enjoys a fast paced, ever-changing environment
  </li>
  <li>
   Team player
  </li>
  <li>
   Good analytical skills, focused on problem solving
  </li>
  <li>
   Ability to handle stress
  </li>
  <li>
   Multi-tasking
  </li>
  <li>
   Experience with Salesforce
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Representative

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and professional Customer Service Representative to join our esteemed hospitality team. In this role, responsible for delivering exceptional service that exceeds their expectations.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Respond to customer inquiries via phone, email in a timely manner</li><li>
Resolve customer complaints and issues with a focus on customer satisfaction</li><li>
Process orders, returns, and exchanges accurately</li><li>
Provide product information and recommendations to customers</li><li>
Collaborate with other departments to ensure seamless customer experience</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent communication and interpersonal skills</li><li>
Ability to multitask and prioritize in a fast-paced environment</li><li>
Strong problem-solving skills</li><li>
Previous customer service experience preferred</li><li>
Proficiency in Microsoft Office and CRM software</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary and benefits package</li><li>
Opportunities for career growth and development</li><li>
Positive and inclusive work environment</li><li>
Employee discounts on company products</li></ul></div>

Almarai - المراعي

<p><b>The Company:</b></p><p>Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."</p><p>An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.</p> About the Role <p>To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.</p> Requirements <p>Potential candidates must meet the requirements mentioned below:</p> <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> <p>Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.</p><p>This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.</p> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> <p>Get notified about new Customer Service Representative jobs in <b>Riyadh, Saudi Arabia</b>.</p> Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Nestlé

<p></p><div><p><b>Location:</b> Riyadh, Saudi Arabia<br>
<b>Workplace Type:</b> On-site <b>Department:</b> Customer Service<br>
<b>Reports To:</b> Call Center Supervisor<br>
<b>Employment Type:</b> Full-Time</p><p></p><p><b><br>
Position Summary</b></p><p>
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,</p><p>
Responsible for acting as a liaison between customers and companies.</p><p>
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div><p></p>

Customer Service Agent

<div><p><b>Position Snapshot</b></p><ul><li><b>
Position Title:</b> Sales Representative &ndash; B2B</li><li><b>
Location:</b> Riyadh, Saudi Arabia</li><li><b>
Department:</b> Sales
</li><li><b>Reports To:</b> Head of B2B</li><li><b>
Employment Type:</b> Full-Time</li></ul><div></div><div><b><br>
Position Summary</b></div><div>
Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.</div><div>
As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team.<br>
This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels.</div><div></div><div><b><br>
A DAY IN THE LIFE &hellip;</b></div><br>
<div></div><ul><li>
Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.</li><li>
Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.</li><li>
Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.</li><li>
Execute sales and promotional programs, ensuring market visibility and channel compliance.</li><li>
Identify new business opportunities through structured market mapping and competitive analysis.</li><li>
Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.</li><li>
Monitor sales performance, forecast demand, and report market insights to management.</li><li>
Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.</li></ul><div></div><div><b><br>
What Will Make You Successful&hellip;</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>
2&ndash;3 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.</li><li>
Demonstrated success in managing large accounts and driving execution excellence.</li><li>
Strong interpersonal, communication, and negotiation skills.</li><li>
Excellent command of Arabic and English.</li><li>
Valid Saudi Driving License required.</li></ul><div></div><div><b><br>
What We Offer At Nestl&eacute;</b></div><div><br>
</div><div>When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust.<br>
We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference.</div><div></div><div><b><br>
We Offer</b></div><br>
<div></div><ul><li>
Exciting opportunities to develop your career your way</li><li>
A culture of respect, with diversity, equity and inclusion at its core</li><li>
A dynamic international environment empowering you to learn, develop and grow</li><li>
The opportunity to represent globally trusted brands with local impact.</li></ul><div><br>
At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day.<br>
<br>
Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.</div></div>

Sales Representative - B2B

Glance Care

<div>
 <p>
  Glance Care is a health-tech/insurance tech company based in Riyadh. We specialize in innovating medical support systems. Our mission is to bring business growth to the Saudi healthcare industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position name:
  </strong>
  &nbsp;Junior Product Representative
  <strong>
   (MOH)
  </strong>
  &ndash; Health Tech Sales
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Term:
  </strong>
  full time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  Glance Care is seeking a motivated Junior Product Representative to join our growing team! In this role, you will introduce our cutting-edge health tech product to physicians, demonstrate its value, and support client success in a clinical setting. If you have a passion for healthcare and technology, we&rsquo;d love to meet you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Visit clinics and hospitals to meet with physicians and healthcare professionals
  </li>
  <li>
   Present and explain our health tech product effectively to drive interest and conversions
  </li>
  <li>
   Support doctors and clinical staff during product onboarding and usage
  </li>
  <li>
   Gather feedback and communicate client needs to the internal team
  </li>
  <li>
   Assist in maintaining strong, ongoing relationships with clients
  </li>
  <li>
   Drive sales.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a medical-related field (e.g., Medicine, Pharmacy, Nursing, Health Informatics)
  </li>
  <li>
   <strong>
    Previous experience as sales in Riyadh market, Government and other public hospitals.
   </strong>
  </li>
  <li>
   Strong communication and presentation skills
  </li>
  <li>
   Enthusiasm for healthcare technology
  </li>
  <li>
   Ability to build rapport with physicians and healthcare staff
  </li>
  <li>
   Have transportation means.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Be part of a dynamic team delivering impactful health solutions
  </li>
  <li>
   Competitive salary and benefits
  </li>
  <li>
   Opportunity to grow with an innovative company
  </li>
 </ul>
</div>


Junior Product Representative / Sales (MOH)

Explore 1017+ Customer care representative in Riyadh this November. Find roles across top companies and apply now to boost your career.

1017 customer care representative jobs IN Riyadh

Customer Care Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Agent

Sales Representative - B2B

Junior Product Representative / Sales (MOH)