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customer experience specialist

customer experience specialist, sales - riyadh solitaire mall Jobs in Riyadh

customer care representative

PulseMediaNL (EMEA REGION)

<div>
 We are seeking a Customer Service Representative (Remote) who is passionate about helping customers, solving problems, and delivering high-quality customer experiences in a fully remote environment. This role is ideal for individuals who are detail-oriented, empathetic, tech-savvy, and comfortable communicating across multiple channels.
 
 
 As a Remote Customer Service Representative, you will serve as the primary point of contact for customers, representing the voice of the brand while ensuring customer satisfaction, retention, and loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for handling customer inquiries, resolving issues, and providing accurate information in a timely and professional manner. You will interact with customers via phone, email, live chat, and support tickets, while collaborating with internal teams to improve overall customer experience and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 Provide exceptional customer service through inbound and outbound communication
 
 
 Respond to customer inquiries via phone, email, chat, and ticketing systems
 
 
 Resolve customer issues related to products, services, billing, and accounts
 
 
 Maintain a professional, empathetic, and customer-focused communication style
 
 
 Document all customer interactions accurately in CRM systems
 
 
 Meet or exceed customer satisfaction, response time, and quality metrics
 
 
 Escalate complex or unresolved issues to appropriate internal teams
 
 
 Follow company policies, workflows, and customer service best practices
 
 
 Maintain up-to-date knowledge of products, services, and processes
 
 
 Identify recurring issues and opportunities to improve customer experience
 
 
 Collaborate with Customer Success, Sales, Operations, and Product teams
 
 
 
 Required Qualifications
 
 
 
 Previous experience in customer service, customer support, call center, or contact center roles
 
 
 Strong verbal and written communication skills
 
 
 Ability to work independently in a remote, work-from-home environment
 
 
 Excellent problem-solving and conflict resolution skills
 
 
 High level of empathy, patience, and emotional intelligence
 
 
 Comfortable using CRM platforms, help desk software, and communication tools
 
 
 Strong time management, multitasking, and organizational skills
 
 
 Reliable internet connection and a quiet, professional workspace
 
 
 
 Preferred Qualifications
 
 
 
 Experience in remote customer service or work-from-home roles
 
 
 Familiarity with CRM and support tools such as Zendesk, Freshdesk, Salesforce, or Intercom
 
 
 Experience supporting customers in e-commerce, SaaS, fintech, healthcare, or technology industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with performance metrics, KPIs, and SLAs
 
 
 
 What We Offer
 
 
 
 Fully remote work environment
 
 
 
 Competitive Compensation Based On Experience
 
 
 
 Flexible scheduling options, where applicable
 
 
 Paid training and ongoing professional development
 
 
 Career growth opportunities within Customer Support, Customer Experience, and Operations
 
 
 Collaborative, inclusive, and supportive team culture
 
 
 Performance-based incentives and recognition programs
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Calls, Email Support, Chat Support, CRM, Help Desk, Customer Success, Customer Service Jobs,
 
 
 
 How To Apply
 
 
 
 If you are passionate about delivering excellent customer service and are seeking a remote customer support opportunity with growth potential, we encourage you to apply. Join a team that values communication, empathy, and customer satisfaction.
</div>

Customer Service Representative (Remote)

PulseMediaNL (MENA REGION)

<div>
 We are currently seeking a highly motivated and service-oriented
 
 Customer Service Representative (Remote)
 
 to join our organization in a fully remote capacity. This position is ideal for individuals who demonstrate a strong commitment to customer satisfaction, possess exceptional communication skills, and are adept at resolving issues in a professional and efficient manner. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels.
 
 
 As a Remote Customer Service Representative, you will act as the primary liaison between the organization and its customers. In this role, you will represent the company&rsquo;s values and brand voice while working diligently to ensure a consistently positive customer experience. Your efforts will directly contribute to customer satisfaction, long-term retention, and overall brand loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for delivering timely, accurate, and professional support to customers by addressing inquiries, resolving concerns, and providing clear and consistent information. This role requires frequent interaction with customers through various platforms, including telephone, email, live chat, and ticketing systems. In addition, you will collaborate with internal departments to support operational excellence, improve service delivery, and enhance the overall customer experience.
 
 
 This position requires a high level of accountability, discretion, and independence, as well as the ability to perform effectively in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Provide high-quality customer service through both inbound and outbound communications
 
 
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
 
 
 Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
 
 
 Maintain a consistently professional, courteous, and customer-focused communication style
 
 
 Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
 
 
 Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
 
 
 Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
 
 
 Adhere to company policies, procedures, workflows, and customer service standards
 
 
 Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
 
 
 Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
 
 
 Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals
 
 
 
 Required Qualifications
 
 
 
 Demonstrated experience in customer service, customer support, call center, or contact center environments
 
 
 Exceptional verbal and written communication skills with a strong attention to detail
 
 
 Proven ability to work independently and remain productive in a remote, work-from-home setting
 
 
 Strong analytical, problem-solving, and conflict resolution capabilities
 
 
 High degree of empathy, professionalism, patience, and emotional intelligence
 
 
 Proficiency in using CRM platforms, help desk software, and digital communication tools
 
 
 Excellent time management, multitasking, and organizational skills
 
 
 Access to a reliable high-speed internet connection and a quiet, professional home workspace
 
 
 
 Preferred Qualifications
 
 
 
 Prior experience in a remote customer service or work-from-home role
 
 
 Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
 
 
 Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics
 
 
 
 What We Offer
 
 
 
 A fully remote work environment
 
 
 
 Competitive Compensation Commensurate With Experience And Qualifications
 
 
 
 Flexible scheduling options, where applicable
 
 
 Comprehensive onboarding, paid training, and continuous professional development opportunities
 
 
 Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
 
 
 A collaborative, inclusive, and supportive organizational culture
 
 
 Performance-based incentives, recognition programs, and opportunities for growth
 
 
 
 Key Skills And Keywords
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Communication, Email Support, Chat Support, CRM Systems, Help Desk Software, Customer Success, Customer Service Jobs
 
 
 
 How To Apply
 
 
 
 Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.
</div>

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via calls, emails, WhatsApp, and live chat in line with service level agreements.
 </li>
 <li>
 Manage customer inquiries related to orders, returns, refunds, exchanges, delivery updates, and product info.
 </li>
 <li>
 Ensure accurate case documentation in Salesforce Service Cloud and update all relevant fields.
 </li>
 <li>
 Coordinate with Backline, Operations, and Store teams to ensure end-to-end issue resolution.
 </li>
 <li>
 Handle social media only when trained or assigned, ensuring the same brand tone and service quality.
 </li>
 <li>
 Handle off Q tasks: HCC + Damages + the List
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 1-2 years of experince in Customer Care
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Well-spoken in English / Arabic.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Customer Care (Warehouse, Riyadh)

Organon Pharmaceuticals

<div>The Position
Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
Responsibilities<ul><li>Responsible for closing direct sales of products in order to meet individual/team targets and the organization's business objectives</li><li>Creates, monitors and revises lead generation plans to generate a substantive sales opportunity pipeline</li><li>Responsible for sales calls directly from/to prospective and/or existing customers</li></ul>
. Responsible to build relationship with key stakeholders and maintain effective communication with customers.<ul><li>Responds to customer questions</li><li>Effectively builds rapport with customers by probing for needs and recommending appropriate solutions</li><li>Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures</li></ul>
. Flexibility to cover Riyadh territory
. Cross functional collaboration and teamwork is required
Required Education, Experience and Skills<ul><li>
Holding bachelor&rsquo;s degree in pharmacy.</li><li>
Registered in Saudi Commission for Health Specialties.</li><li>
Excellent communication skills.</li><li>
Up to 1 year experience</li><li>
Very Good command of English language.</li><li>
Shows flexibility and adaptability</li><li>
Shows ethics and compliance</li><li>
Self-motivated and energetic with drive to excel.</li><li>
Valid driver's license.</li><li>
Based in Riyadh.</li><li>
Must be a Saudi National as per regulations.</li></ul>
Secondary Job Description
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women&rsquo;s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Annualized Salary Range
Annualized Salary Range (Global)
Annualized Salary Range (Canada)
Please Note: Pay ranges are specific to local market and therefore vary from country to country.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings:
1 
Requisition ID:R538739</div>

Customer Representative - CVS line - Riyadh

Nestlé

<div><div><div>Position Snapshot<ul><li>
Position Title: Sales Representative &ndash; B2B</li><li>
Location: Riyadh, Saudi Arabia</li><li>
Department: Sales</li><li>
Reports To: Head of B2B</li><li>
Employment Type: Full-Time</li></ul> 
Position Summary
Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.
As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team. 
This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels. 
A DAY IN THE LIFE &hellip; 
<ul><li>
Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.</li><li>
Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.</li><li>
Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.</li><li>
Execute sales and promotional programs, ensuring market visibility and channel compliance.</li><li>
Identify new business opportunities through structured market mapping and competitive analysis.</li><li>
Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.</li><li>
Monitor sales performance, forecast demand, and report market insights to management.</li><li>
Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.</li></ul> 
What Will Make You Successful&hellip; 
<ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>
0&ndash;4 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.</li><li>
Demonstrated success in managing large accounts and driving execution excellence.</li><li>
Strong interpersonal, communication, and negotiation skills.</li><li>
Excellent command of Arabic and English.</li><li>
Valid Saudi Driving License required.</li></ul> 
What We Offer At Nestl&eacute; 
When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust. 
We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference. 
We Offer 
<ul><li>
Exciting opportunities to develop your career your way</li><li>
A culture of respect, with diversity, equity and inclusion at its core</li><li>
A dynamic international environment empowering you to learn, develop and grow</li><li>
The opportunity to represent globally trusted brands with local impact.</li></ul> 
At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day. 
Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.</div></div></div>

Sales Representative -B2B

Galderma

<div><div>Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.</div><div></div><div> 
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.</div><div></div><div> 
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.</div><div>
Job title : Medical Representative</div><div>
Location : KSA, Riyadh</div><div></div><div>
Job Description</div><div>
Medical Representative is responsible for meeting HCPs to disseminate scientific and technical information in relation to Galderma products to support HCP in meeting patient needs.</div><div> 
Job Responsibilities</div><ul><li><div>
Provide scientific information on Galderma products and conduct science-based product messages where the product could support HCP in meeting patient needs.</div></li><li><div>
Provide a broader range of content on the therapeutic area to health care providers</div></li><li><div>
Support health care providers onboarding into Galderma's online scientific platforms (e.g., GAIN Connect).</div></li><li><div>
Conduct market research on the therapeutic area across health care providers</div></li><li><div>
Engage healthcare professionals in dialogue about approved indications and product efficacy/safety profiles to support on-label prescribing for appropriate patients.</div></li><li><div>
Acts as key POC for seamless (compliant) reactive-only connection to Galderma SMEs and resources.</div></li><li><div>
Orchestrate ideal patient experience through relevant content selection based on knowledge of customer preferences.</div></li><li><div>
Develop and maintain in-depth knowledge of market, demographic, and managed markets information relative to assigned territory.</div></li><li><div>
Comply with all regulations regarding interactions with healthcare professionals, distribution of samples, etc.</div></li><li><div>
Ensures excellent medical knowledge related to his/her disease area and product.</div></li></ul><div></div><div>
Minimum Requirements</div><ul><li><div>
Bachelor's Degree (science/ pharmacy) or equivalent experience/qualification</div></li><li><div>
 Licensed pharmacist- eligible to practice in KSA</div></li><li><div>
Saudi National is mandatory</div></li><li><div>
English fluency and Arabic speaking is mandatory</div></li></ul><div></div><div>
Galderma is the world's largest independent dermatology company, present in approximately 100 countries. Since our inception in 1981, we have been driven by a complete dedication to dermatology. We deliver an innovative, science-based portfolio of sophisticated brands and services across Aesthetics, Consumer Care and Prescription Medicine. Focused on the needs of consumers and patients, we work in partnership with healthcare professionals to ensure superior outcomes. Because we understand that the skin we're in shapes our life stories, we are advancing dermatology for every skin story. For more information, please visit our website: <div>https://www.galderma.com/careers</div></div></div>

Medical Representative - Central & East IA

Explore 945+ Customer care representative in Riyadh this March. Find roles across top companies and apply now to boost your career.

945 customer care representative jobs In Riyadh

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Consultant - Customer Care (Warehouse, Riyadh)

Consultant - Customer Care (Warehouse, Riyadh)

Customer Representative - CVS line - Riyadh

Sales Representative -B2B

Medical Representative - Central & East IA