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customer care representative

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF Lifestyle | Customer Care
 
 
 
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. Process all customer requests accurately and efficiently. Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options,
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates. Communicate effectively and efficiently with all company associates and business contacts. Maintain an awareness and remain sensitive to the business demands and limitations of the Distri
 </li>
 <li>
 Actively participate in regular team meetings and leadership meetings, as required. Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
 </li>
 <li>
 Leads the Way &ndash; Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create posit
 </li>
 <li>
 Thinks Group &ndash; Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborate
 </li>
 <li>
 E-Commerce channel to achieve the yearly financial target. All CRM cases to be acknowledged within 24 hours, solution provided within 48 hours, resolved within 72 hours. All customers request through multiple channels are acknowledged within 1 hour.
 </li>
 <li>
 Possess a complete understanding of training and communication resources relevant to the position.
 </li>
 <li>
 Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 Retail or sales background
 </li>
 <li>
 English &amp; Arabic speaker
 </li>
 <li>
 Minimum 1 year of experience in Customer services
 </li>
 </ul>
 
 
 
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Almarai - المراعي

<div>
 
 Customer Care Representative I, Head Office, Riyadh, Saudi Arabia
 
 
 
 
 
 
 The Company:
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. &ldquo;Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024.&rdquo;
 
 
 
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 About the Role:
 
 
 
 To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.
 
 
 
 
 
 
 Requirements
 
 :
 
 
 Potential candidates must meet the requirements mentioned below:
 
 
 
 
 <ul>
 <li>
 Diploma or preferably in relevant stream (English, Marketing)
 </li>
 <li>
 Experience of office administration and working with the general public.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Minimum 2 years of Experience in the Tele sales field.
 </li>
 <li>
 Hands on knowledge and experience in SAP or similar package.
 </li>
 <li>
 Should be a good team player.
 </li>
 </ul>
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
 
</div>

Customer Service Representative

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. 
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
Duties/Core Responsibilities:
<ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul>Requirements
Education and Training:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul>
Experience<ul><li>
0-2 years of working experience in related field.</li></ul>
Skills and Attributes<ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Customer Care Officer

Tabby | تابي

Department: Customer Support OpsEmployment Type: Full TimeLocation: KSACompensation: ر.س6,000 - ر.س7,500 / monthJoin us in redefining customer experience at Tabby!As a Customer Experience Representative, you'll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role-it's an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services. Key Responsibilities <ul><li>Engage with customers via chat and phone, providing prompt and effective solutions.</li><li>Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.</li><li>Champion customer service excellence, ensuring policies and procedures align with company objectives.</li><li>Analyze customer queries, identifying patterns and opportunities for service optimization.</li><li>Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.</li></ul> Skills, Qualifications & Requirements <ul><li>Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).</li><li>Postgraduate degree in math, business, marketing, or finance (preferred).</li><li>Strong analytical and problem-solving skills, with the ability to think critically.</li><li>Exceptional communication and interpersonal skills, with a high level of self-awareness.</li><li>Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.</li><li>Team player mindset, with the ability to build and maintain strong relationships across teams.</li><li>Resilience under pressure, with a proactive approach to challenges.</li></ul> Why Join Tabby? <ul><li>Be part of an industry-leading fintech company redefining customer experience.</li><li>Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.</li><li>Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.</li><li>Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.</li></ul>If you're ready to set new benchmarks in customer experience, we want you on our team!<img src="https://www.jobg8.com/Tracking.aspx?wQojzMn37u9SrGN17Qj8%2fhvnCMdqpimur" width="0" height="0" />

Customer Service Representative - Saudi National

ABANA Enterprises Group Co.

ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction. Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction. Duties/Core Responsibilities <ul> <li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.</li> <li>Handle and resolve customer complaints with a high level of professionalism and empathy.</li> <li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.</li> <li>Identify and assess customer needs to ensure a high level of satisfaction.</li> <li>Provide accurate information about products and services, and address any issues customers may encounter.</li> <li>Adhere to communication procedures, guidelines, and company policies.</li> <li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.</li> <li>Proactively suggest improvements to enhance customer service processes and systems.</li> <li>Escalate unresolved issues to the appropriate department or supervisor when necessary.</li> </ul> Requirements Education and Training <ul> <li>Bachelor's degree in Marketing, Business Administration or related field</li> </ul> Experience <ul> <li>0-2 years of working experience in related field</li> </ul> Skills And Attributes <ul> <li>Strong verbal and written communication skills in English</li> <li>Proficient in MS Office applications</li> <li>Ability to work in a fast-paced environment and manage multiple tasks</li> <li>Problem solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?fE5KftOqHhTD%2bfiO8GHTMah108%2fexu3Zm" width="0" height="0" />

Al Jazirah Vehicles Agencies Co. Ltd.

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA&rsquo;s policies, procedure, and objectives.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES:
 
 
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media&hellip; to ensure sustained and increased sales and revenues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA&rsquo;s agreed policies, procedures and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support &amp; On-time Execute
 
 &ldquo;Guaranteeing Customer Satisfaction &amp; Loyalty&rdquo;
 
 programs as per defined AJVA &amp; FORD standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 0-2 years relevant experience in a related field or industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High School Certificate with preferably a Diploma in Sales, Marketing or any other related field
 </li>
 </ul>
 
 
</div>

Customer Care Agent

Nestlé

<div>Position Snapshot<ul><li>
Position Title: Sales Representative &ndash; B2B</li><li>
Location: Riyadh, Saudi Arabia</li><li>
Department: Sales
</li><li>Reports To: Head of B2B</li><li>
Employment Type: Full-Time</li></ul><div></div><div> 
Position Summary</div><div>
Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.</div><div>
As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team. 
This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels.</div><div></div><div> 
A DAY IN THE LIFE &hellip;</div> 
<div></div><ul><li>
Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.</li><li>
Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.</li><li>
Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.</li><li>
Execute sales and promotional programs, ensuring market visibility and channel compliance.</li><li>
Identify new business opportunities through structured market mapping and competitive analysis.</li><li>
Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.</li><li>
Monitor sales performance, forecast demand, and report market insights to management.</li><li>
Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.</li></ul><div></div><div> 
What Will Make You Successful&hellip;</div> 
<div></div><ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>
2&ndash;3 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.</li><li>
Demonstrated success in managing large accounts and driving execution excellence.</li><li>
Strong interpersonal, communication, and negotiation skills.</li><li>
Excellent command of Arabic and English.</li><li>
Valid Saudi Driving License required.</li></ul><div></div><div> 
What We Offer At Nestl&eacute;</div><div> 
</div><div>When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust. 
We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference.</div><div></div><div> 
We Offer</div> 
<div></div><ul><li>
Exciting opportunities to develop your career your way</li><li>
A culture of respect, with diversity, equity and inclusion at its core</li><li>
A dynamic international environment empowering you to learn, develop and grow</li><li>
The opportunity to represent globally trusted brands with local impact.</li></ul><div> 
At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day. 
 
Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.</div></div>

Sales Representative - B2B

Explore 1023+ Customer care representative in Riyadh this October. Find roles across top companies and apply now to boost your career.

1023 customer care representative jobs IN Riyadh

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