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duty manager

Marriott International

<div>Additional Information 
Job Number25199118 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Istanbul Bosphorus, Kemankes Karamustafa Pasa, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34425 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

Randstad Türkiye

<div>
 
 We are looking for a "
 
 Customs Clearance Manager"
 
 on behalf of our business partner runs in Telecommunication Industry.
 
 
 
 
 
 
 Job Summary:
 
 
 
 Responsible for maintaining local customs relations and managing customs clearance operations; responsible for customs compliance, import compliance, and supplier management.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Proficiency in Customs Regulations : Strong knowledge of international trade laws, customs procedures, and import/export documentation (e.g., invoices, bills of lading, certificates of origin)
 </li>
 <li>
 Operational Management : Oversee clearance processes, liaise with freight forwarders and customs brokers, and ensure compliance with cross-border regulations to minimize delays
 </li>
 <li>
 Risk Mitigation : Identify and resolve customs-related issues (e.g., tariff classifications, duty calculations) to avoid penalties or shipment holds
 </li>
 <li>
 Communication Skills : Fluent in English for drafting official correspondence and negotiating with international stakeholders, including government agencies
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree or above
 </li>
 <li>
 2 years of working experience or above
 </li>
 <li>
 Ability to solve problem by yourself and cooperate with your colleagues
 </li>
 <li>
 Ability of being hard-working and positive
 </li>
 <li>
 Working experience or interest in logistics
 </li>
 <li>
 Excel and PPT Skills
 </li>
 <li>
 Fluency in English and Turkish
 </li>
 <li>
 Chinese is a plus
 </li>
 </ul>
 
 
</div>

Customs Clearance Manager

Unifree Duty Free

<div>
 
 As Unifree Duty-Free, with our 40 years of experience in duty-free sales, we always bring together the best products and brands with our guests, along with the most modern and stylish store concepts.
 
 
 
 
 
 We take pride in being a global brand in travel retail, offering high service quality and a customer-focused perspective at our duty-free stores in Istanbul, Dalaman, Kosovo Airports, and Derek&ouml;y.
 
 
 
 
 
 In collaboration with our German partner Gebr. Heinemann and with the support of over 2,500 dedicated team members, we are determined to surpass expectations at the world's largest Duty-Free store in Istanbul Airport, spanning an impressive 56,000 square meters.
 
 
 
 
 
 While our active, dynamic, and innovative company culture enables us to move confidently into the future, creating a fair, honest, and universally respectful working environment will always remain our priority.
 
 
 
 
 
 As the Unifree family, we encourage teamwork, cooperation, and creative thinking and offer all our colleagues a working environment they will be proud to be a part of.
 
 
 
 
 
 If you would like to be a part of a young, constantly developing, and growing team in a multinational, dynamic working environment at one of the largest airports in the world, we invite you to join the Unifree family.
 
 
 
 
 
 
 Job Description
 
 
 
 We are looking for an experienced
 
 Demand Planning Executive
 
 to lead our demand planning function and ensure the accuracy and alignment of sales forecast across the organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Lead and develop the Demand Planning team to achieve operational excellence.
 
 
 &bull; Drive forecast accuracy by ensuring alignment between commercial forecast, financial target, and historical sales trend.
 
 
 &bull; Build, maintain, and continuously improve robust forecasting models based on baseline data, seasonal trend, and demand pattern.
 
 
 &bull; Challenge and consolidate promotional and new product launch forecast provided by Category and Marketing teams.
 
 
 &bull; Conduct in-depth analysis of forecast accuracy, identify root causes of deviations, and implement corrective actions to enhance performance at category level.
 
 
 &bull; Organize and lead regular
 
 S&amp;OP (Sales &amp; Operations Planning)
 
 meetings with cross-functional teams to ensure consensus and effective decision-making.
 
 
 &bull; Monitor and report key changes in forecast, budget, and business strategy to senior management.
 
 
 &bull; Contribute to the continuous improvement of demand planning process to support business growth and efficiency.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree preferably in Engineering (Industrial or Mathematical), Management Information Systems (MIS), or Statistics, or in a related field.
 
 
 &bull; Minimum
 
 8 years of experience
 
 , including at least
 
 2 years in a managerial role
 
 within Demand Planning, preferably in an international
 
 FMCG or Retail
 
 environment.
 
 
 &bull; Strong analytical mindset with excellent problem-solving and decision-making skills.
 
 
 &bull; Proven ability to collaborate effectively with cross-functional and external teams, supported by exceptional communication and negotiation skills.
 
 
 &bull; Proactive and adaptable to changing business needs.
 
 
 &bull; Advanced proficiency in
 
 MS Office applications
 
 (Excel, PowerPoint, etc.).
 
 
 &bull; Excellent command of
 
 written and spoken English
 
 .
 
 
 &bull; Knowledge of
 
 SAP Planning Tools
 
 (F&amp;R, UDF etc.) or related ERP systems is a strong plus.
 
 
 
</div>

Demand Planning Executive

<div>
 
 Unifree Duty Free olarak, 40 y&inodot;ll&inodot;k g&uuml;mr&uuml;ks&uuml;z sat&inodot;&scedil; tecr&uuml;bemizle her zaman en iyi &uuml;r&uuml;n ve markalar&inodot;, en modern ve &scedil;&inodot;k ma&gbreve;aza konseptlerimizle misafirlerimizle bulu&scedil;turuyoruz.
 
 
 
 
 
 &Idot;stanbul, Dalaman, Kosova Havalimanlar&inodot; ve Derek&ouml;y S&inodot;n&inodot;r Kap&inodot;s&inodot;&rsquo;ndaki duty free ma&gbreve;azalar&inodot;m&inodot;zda, y&uuml;ksek hizmet kalitesi ve m&uuml;&scedil;teri odakl&inodot; bak&inodot;&scedil; a&ccedil;&inodot;s&inodot; ile seyahat perakendesinde d&uuml;nya &ccedil;ap&inodot;nda bir marka olman&inodot;n hakl&inodot; gururunu ya&scedil;&inodot;yoruz.
 
 
 
 
 
 Alman orta&gbreve;&inodot;m&inodot;z Gebr. Heineman ile y&uuml;r&uuml;tt&uuml;&gbreve;&uuml;m&uuml;z i&scedil; birli&gbreve;i ve bize bu yolculukta e&scedil;lik eden 2500&rsquo;den fazla ekip arkada&scedil;&inodot;m&inodot;zdan ald&inodot;&gbreve;&inodot;m&inodot;z g&uuml;&ccedil;le, &Idot;stanbul Havaliman&inodot;&rsquo;nda 56.000 metrekarelik alanda d&uuml;nyan&inodot;n en b&uuml;y&uuml;k Duty-Free ma&gbreve;azas&inodot;nda beklentilerin &ouml;tesine ge&ccedil;meyi ama&ccedil;lamaktay&inodot;z.
 
 
 
 
 
 Aktif, dinamik ve inovatif &scedil;irket k&uuml;lt&uuml;r&uuml;m&uuml;z gelece&gbreve;e emin ad&inodot;mlarla ilerlememizi sa&gbreve;larken, adil, d&uuml;r&uuml;st ve evrensel de&gbreve;erlere sayg&inodot;l&inodot; bir &ccedil;al&inodot;&scedil;ma ortam&inodot;n&inodot; sa&gbreve;lamak her zaman &ouml;nceli&gbreve;imiz olacakt&inodot;r.
 
 
 
 
 
 Unifree ailesi olarak tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;n&inodot;, i&scedil; birli&gbreve;ini ve yarat&inodot;c&inodot; d&uuml;&scedil;&uuml;nmeyi te&scedil;vik etmekle birlikte t&uuml;m &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;za par&ccedil;as&inodot; olmaktan gurur duyacaklar&inodot; bir i&scedil; ortam&inodot; sunuyoruz.
 
 
 
 
 
 E&gbreve;er siz de d&uuml;nyan&inodot;n en b&uuml;y&uuml;k havalimanlar&inodot;ndan birinde, &ccedil;ok uluslu, dinamik bir &ccedil;al&inodot;&scedil;ma ortam&inodot;nda, s&uuml;rekli geli&scedil;en ve b&uuml;y&uuml;yen, gen&ccedil; bir ekipte yer almak istiyorsan&inodot;z, sizi Unifree ailesine kat&inodot;lmaya davet ediyoruz.
 
 
 
 
 
 
 
 Nitelikler
 
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun (&Idot;&scedil;letme, &Idot;ktisat, D&inodot;&scedil; Ticaret, Hukuk, v.b.)
 </li>
 <li>
 G&uuml;mr&uuml;k m&uuml;&scedil;avirli&gbreve;i firmas&inodot; veya d&inodot;&scedil; ticaret departman&inodot;nda en az 10 y&inodot;l deneyimi bulunan,
 </li>
 <li>
 En az 3 y&inodot;l y&ouml;neticilik tecr&uuml;besi bulunan,
 </li>
 <li>
 Aktif B Karnesi sahibi,
 </li>
 <li>
 Saha operasyonu, i&ccedil; operasyon y&ouml;netimi ve
 
 mevzuat takibi
 
 konular&inodot;nda bilgi sahibi,
 </li>
 <li>
 G&uuml;mr&uuml;ks&uuml;z sat&inodot;&scedil; ma&gbreve;azalar&inodot; ve antrepo s&uuml;re&ccedil;lerinde deneyimli,
 </li>
 <li>
 Tercihen ileri d&uuml;zey &Idot;ngilizce bilgisi bulunan,
 </li>
 <li>
 G&uuml;mr&uuml;k &Idot;dareleri Bilgisayarl&inodot; Otomasyon Sistemi (B&Idot;LGE) ve di&gbreve;er beyanname yazma programlar&inodot;na ileri derecede hakim,
 </li>
 <li>
 
 Analitik d&uuml;&scedil;&uuml;nebilen
 
 , sonu&ccedil; odakl&inodot; ve ekip y&ouml;netiminde g&uuml;&ccedil;l&uuml;.
 </li>
 </ul>
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 
 
 <ul>
 <li>
 &Idot;thalat, ihracat, transit, dahilde/hari&ccedil;te i&scedil;leme, ge&ccedil;ici ithalat gibi t&uuml;m g&uuml;mr&uuml;k rejimlerinde operasyonlar&inodot;n y&uuml;r&uuml;t&uuml;lmesi.
 </li>
 <li>
 B Karnesi kapsam&inodot;nda muayene, antrepoya giri&scedil;-&ccedil;&inodot;k&inodot;&scedil;, ge&ccedil;ici depolama i&scedil;lemlerinin takibi.
 </li>
 <li>
 G&uuml;mr&uuml;k beyannamelerinin haz&inodot;rlanmas&inodot;, kontrol edilmesi ve onay s&uuml;re&ccedil;lerinin y&ouml;netilmesi.
 </li>
 <li>
 G&uuml;mr&uuml;ks&uuml;z sat&inodot;&scedil; ma&gbreve;azalar&inodot; ve antrepo a&ccedil;&inodot;l&inodot;&scedil;, kapan&inodot;&scedil;, adres de&gbreve;i&scedil;ikli&gbreve;i ve geni&scedil;letme i&scedil;lemlerinin y&uuml;r&uuml;t&uuml;lmesi.
 </li>
 <li>
 G&uuml;ncel d&inodot;&scedil; ticaret ve g&uuml;mr&uuml;k mevzuat&inodot;n&inodot;n takibi, de&gbreve;i&scedil;ikliklerin ilgili ekiplere aktar&inodot;lmas&inodot;.
 </li>
 <li>
 G&uuml;mr&uuml;k idareleri, Ticaret Bakanl&inodot;&gbreve;&inodot; ve di&gbreve;er resmi kurumlarla ileti&scedil;imde etkin temsil.
 </li>
 <li>
 Operasyonel raporlar&inodot;n, beyanname dosyalar&inodot;n&inodot;n ve izin belgelerinin mevzuata uygun &scedil;ekilde ar&scedil;ivlenmesi.
 </li>
 <li>
 B&Idot;LGE sistemi ve di&gbreve;er beyanname yaz&inodot;l&inodot;m programlar&inodot;n&inodot;n etkin kullan&inodot;m&inodot;.
 </li>
 <li>
 Operasyonel verilerin analiz edilmesi ve s&uuml;re&ccedil; iyile&scedil;tirme &ouml;nerilerinin haz&inodot;rlanmas&inodot;.
 </li>
 <li>
 KPI takibi ve periyodik performans raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;.
 </li>
 <li>
 Operasyon ekibinin g&ouml;rev da&gbreve;&inodot;l&inodot;m&inodot;n&inodot; yapmak, performanslar&inodot;n&inodot; izlemek ve geli&scedil;tirmek.
 </li>
 <li>
 E&gbreve;itim, motivasyon ve i&scedil; birli&gbreve;i k&uuml;lt&uuml;r&uuml;n&uuml; g&uuml;&ccedil;lendiren liderlik yakla&scedil;&inodot;m&inodot; sergilemek.
 </li>
 <li>
 Gerekti&gbreve;inde saha operasyonlar&inodot;n&inodot; bizzat y&ouml;netmek veya desteklemek.
 </li>
 </ul>
 
 
</div>

Gümrük Operasyon Yöneticisi

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
 
 
 Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.
 
 
 
 Job Description
 
 
 
 Responsible for planning, development and implementation of all of Fairmont Quasar Istanbul&rsquo;s strategies, marketing communications, and public relations activities, both external and internal. Oversees development and implementation of support materials and services for chapters in the area of marketing, communications and public relations. Directs the efforts of the marketing, communications and public relations staff and coordinates at the strategic and tactical levels with the other functions of the organization. Assisting to and cooperating with the Director of Sales &amp; Marketing in reaching the targeted goals of Fairmont Quasar Istanbul as defined in the marketing plan.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee branding and communications operations. Leverage multiple platforms (including web, print, and graphics) to maintain company&rsquo;s image among guests and the public.
 </li>
 <li>
 Act as a liaison between media and the hotel. Coordinating all Public Relations and social media activities for hotel, preparing e-newsletters and press releases.
 </li>
 <li>
 Enhanced company's market position and relationship with media; devised and executed a plan to increase public awareness of the corporate brand as well as the hotel itself including its outlets.
 </li>
 <li>
 Lead strategic marketing communications plan development and ensure strategic alignment of all functional plans with corporate strategy directives, marketing strategies and marketplace challenges.
 </li>
 <li>
 Drive all advertising and branding campaigns, measurements, and results.
 </li>
 <li>
 Responsible for the brand marketing, PR, social media, partner marketing, web marketing of all the outlets of the hotels, including restaurants/bars and spa.
 </li>
 <li>
 Managed advertising campaigns.
 </li>
 <li>
 Preparing and executing yearly marketing plan.
 </li>
 <li>
 Managing the website and writing content.
 </li>
 <li>
 Analyzing the web analytical report and social media report.
 </li>
 <li>
 Preparing monthly clipping report.
 </li>
 <li>
 The coordination and record of marketing activities and campaigns of the brand.
 </li>
 <li>
 Determined type, location and frequency of media. Negotiated contracts with media companies.
 </li>
 <li>
 Responsible from the overall launch events, PR activities and sponsorship activities.
 </li>
 <li>
 Organizing special festivals, parties and events
 </li>
 <li>
 Preparing all the collaterals such as poster, flyer and invitation
 </li>
 <li>
 Planning PR activities
 </li>
 <li>
 Being Manager on Duty twice a month and substitute for General Manager
 </li>
 <li>
 Welcoming delegations, participating special events such as royal/ministerial visits, conferences, trade and economy-related events
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To fulfil this role successfully, you should demonstrate the following minimum qualifications:
 
 
 <ul>
 <li>
 Minimum of five (5) Years of Hotel Sales or Marketing Experience.
 </li>
 <li>
 Good command of English required.
 </li>
 <li>
 Four-year college degree preferred.
 </li>
 <li>
 Highly professional presentations and communication (oral and written) skills.
 </li>
 <li>
 Proficiency with standard Microsoft Office.
 </li>
 <li>
 Ability to perform critical analysis.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
 
 
 
 Only Turkish or candidates which able to communicate in Turkish will be hired.
 
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Director of Marketing & Communications

ATU Duty Free

<div>
 
 ATU Duty Free was established in the late 1990s as a joint venture between TAV Airports, Unifree and Gebr. Heinemann. Since its inception, ATU has carried the strength of leading institutions in the aviation and retail sectors. Starting out in a 80 m&sup2; shop, it now operates more than 110 shops across 7 countries, 16 airports and 1 cruise port, covering a total area of 30,000 m&sup2;.
 
 
 
 
 
 Headquartered in Istanbul, the company employs over 3,000 people and serves more than 50 million passengers annually.
 
 
 
 
 
 ATU has been awarded the
 
 "Great Place to Work"
 
 certificate by Great Place to Work Turkey and has also been selected as One of the Best Workplaces in Retail by GPTW 2025. 🏅
 
 
 
 
 
 We are seeking a
 
 &ldquo;Business Development Supervisor&rdquo;
 
 to our Strategy &amp; Business Development Department.
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Economics, Social Sciences, Engineering etc. departments of universities
 </li>
 <li>
 Minimum 5 years of experience
 </li>
 <li>
 Strong communication and analytical skills
 </li>
 <li>
 Strong reporting and presentation skills
 </li>
 <li>
 At least Upper Intermediate level in both written and spoken English
 </li>
 <li>
 Proficiency in Microsoft Office applications (Word, PowerPoint, Outlook. etc)
 </li>
 <li>
 Advanced level of Excel is a plus
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Calculating and interpreting the key performance indicators of the company's concepts and businesses
 </li>
 <li>
 Understanding commercial and contractual requirements in the business/market to develop opportunities
 </li>
 <li>
 Creating and presenting macro performance and analysis reports,
 </li>
 <li>
 Conducting market research, directly or indirectly about the markets in which businesses are located
 </li>
 <li>
 Providing coordination and documentation within the scope of Project Management rules
 </li>
 <li>
 Performing the necessary reporting and analysis expected by the company
 </li>
 </ul>
</div>

Business Development Supervisor

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 The candidate will join the store team located in Istanbul.
 
 
 The position will report directly to the Store Manager.
 
 
 
 
 
 
 MISSION
 
 
 
 The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
 </li>
 <li>
 Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
 </li>
 <li>
 Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
 </li>
 <li>
 Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Ensure that the team proactively manage clienteling activities in coordination with CRM department;
 </li>
 <li>
 Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
 </li>
 <li>
 Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
 </li>
 <li>
 Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
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 Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
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 Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
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 Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
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 Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
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 Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
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 Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
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 Key Requirements
 
 
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 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
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 Sales background: previous experience preferably in retail sector in similar role
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 Strong communication skills, with the ability to listen actively and engage thoughtfully
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 A problem solver who can identify issues, evaluate solutions, and make informed decisions
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 A team player who values collaboration and can work towards common goals
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 Effective time management, prioritizing tasks efficiently
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 </ul>
 
 
 
 
 Location: Istanbul
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
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Assistant Store Manager - Istanbul

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