sales manager

operations manager

store manager

office manager

production manager

duty manager

Conservatorium Hotel

<div><div><div>Duty Manager
 <div></div><div><div><ul><li>543666
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Duty Manager

City Seasons Dubai Hotel

Role Description<ul><li>To assume responsibility for all activities in the hotel in the absence of executive management.</li><li>To be fully aware of all activity within the hotel on a day to day basis.</li><li>To monitor the operation of all departments to ensure all operating standards are maintained.</li><li>To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.</li><li>To assist in maintaining a high level of security for both guest and hotel property.</li><li>To be fully conversant with all emergency procedures and pertinent local legislation.</li><li>To ensure all workstations are staffed correctly.</li><li>To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.</li><li>To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.</li><li>To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.</li><li>To ensure an accurate log is kept of all incidents of note occurring.</li><li>To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.</li><li>To operationally assist all departments as may be required.</li><li>To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.</li><li>To carry out performance appraisals for all night front office staff.</li><li>To ensure regular inspections of all hotel areas are done at least once every evening.</li><li>To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.</li><li>Keep up to date with hotel emergency procedures.</li><li>Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.</li><li>To organise on a quarterly basis the &ldquo;early bird&rdquo; meeting for all night staff and executive management</li><li>To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.</li></ul>Operational<ul><li>To ensure a computer back-up is run every 2 hours.</li><li>To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.</li></ul>Financial<ul><li>To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.</li><li>To balance the day&rsquo;s postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic night audit system to produce balanced daily results.</li><li>To adhere to the emergency procedure in event of computer failure.</li><li>To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel&rsquo;s procedure.</li><li>To process foreign currency exchange and traveller cheque transactions for in-house guests.</li><li>To be conversant and comply with the hotel&rsquo;s credit policies.</li><li>To distribute sales and statistical reports to selected department and division heads.</li><li>To compile and audit records for follow up by the income auditor</li><li>To receive and check the accuracy of the night float before signing the float control book.</li><li>To avoid late charges and walk-outs and to inform night manager/front of house manager of any such occurrences</li><li>To assist with witnessing of remittance envelopes from the hotel&rsquo;s other departments and to record events accordingly.</li><li>To ensure all supplies are well stocked for the next day, and to do weekly order through Tahweel, ensuring that it is in line with the budget.</li></ul>About you:In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.Should be able to quickly learn and adapt to a new work environment.Job Type: Full-time

Marriott International

<div>Additional Information 
Job Number25194733 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 College degree in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Familiar with Front Office Systems
 </li>
 <li>
 Fluent in English both verbal and written
 
 
 </li>
 </ul>
 Additional Information
 
 
 Remote Location
</div>

Grand Excelsior Hotel Bur Dubai

Assists &amp; supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to &ldquo;speak to the manager&rdquo; or makes a complaint.Supportive Functions:<ul><li>Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations.</li><li>Ensures standards &amp; house rules are maintained during shift in all areas</li><li>Assists as needed in hotel departments e.g. food &amp; beverage, housekeeping, switchboard, G.S.A</li><li>Ensure arriving guests receive prompt cordial attention &amp; personal recognition.</li><li>Meets &amp; escorts arriving VIP&rsquo;s, and CEM (Customer Experience Management) guests arriving.</li><li>Maintains a logbook of all occurrences, complaints etc for the attention of executive committee &amp; G.M.</li><li>Assists guests with guestroom problems.</li><li>Supports other departments with regard to emergency requisitions, problem solving etc</li><li>Conducts tours of the hotel as required.</li><li>Monitors lobby &amp; guest corridor activity, and cleanliness.</li><li>Monitors &amp; handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.</li><li>Conducts regular &ldquo;clock&rdquo; rounds through the hotel to ensure safety &amp; high standard of cleanliness are maintained. Reports problems to relevant departments.</li><li>Coordinates &ldquo;overbooking&rdquo; situations</li><li>Coordinates details and changes for banquet functions if needed.</li><li>Coordinates any &ldquo;down time&rdquo; procedures and deal with outlet systems problems.</li><li>Conducts regular guestroom inspections.</li><li>In absence of engineering department first line support for technical problems.</li><li>Keep duty managers information manual up to date.</li><li>Coordinates a fire alarm.</li><li>If needed, ask for assistance from departments on all like security, systems and engineering.</li></ul>Job Type: Full-time

Assistant Duty Manager

Confidential

<div>
 
 
 Job Purpose:
 
 
 
 The Key Account Manager &ndash; Duty Free is responsible for driving sales performance, distribution growth, and brand visibility across duty free retailers and travel retail partners globally. The role manages key commercial relationships, ensures flawless execution of merchandising standards, and supports new product launches in alignment with brand strategies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Commercial &amp; Sales
 
 
 <ul>
 <li>
 Manage sales performance across assigned duty-free partners (airports, airline retail, border shops, travel retail operators).
 </li>
 <li>
 Drive sell-in and sell-out targets while achieving revenue and profitability objectives.
 </li>
 <li>
 Prepare annual sales plans and quarterly forecasts.
 </li>
 <li>
 Negotiate commercial agreements, trading terms, and promotional budgets with partners.
 </li>
 </ul>
 
 
 Account Management
 
 
 <ul>
 <li>
 Act as primary contact for duty free accounts and strengthen long-term commercial relationships.
 </li>
 <li>
 Develop strong understanding of customer business models and category strategies.
 </li>
 <li>
 Monitor stock availability, replenishment cycles, and demand planning.
 </li>
 <li>
 Ensure timely order processing and resolve operational or logistics issues.
 </li>
 </ul>
 
 
 Brand &amp; Merchandising
 
 
 <ul>
 <li>
 Ensure perfect brand execution and merchandising in all POS across duty free locations.
 </li>
 <li>
 Coordinate brand visibility, promotional activation, and seasonal campaigns.
 </li>
 <li>
 Ensure compliance with global brand guidelines in all duty-free environments.
 </li>
 <li>
 Support installation of POS elements, gondolas, testers, and visuals.
 </li>
 </ul>
 
 
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Track KPIs: sell-in, sell-out, merchandising performance, stock coverage.
 </li>
 <li>
 Monitor competitor activities and travel-retail market trends.
 </li>
 <li>
 Provide monthly business reviews and analytical sales reports.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 Minimum 4 years of commercial or key account experience within Travel Retail or Duty Free.
 </li>
 <li>
 Experience in luxury, beauty, fragrance, cosmetics, or FMCG is highly preferred.
 </li>
 </ul>
</div>

Key Account Manager – Duty Free

USI Global Recruitment LLC

<div>
 
 
 Hiring: Front Office Manager / Assistant Front Office Manager / Night Duty Manager &ndash; Ireland
 
 
 
 We are recruiting for one of our prestigious clients in Ireland!
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent)
 </li>
 <li>
 Minimum of 3 years&rsquo; managerial experience in reputable 4-star or 5-star hotels
 </li>
 <li>
 Strong leadership, communication, and operational management skills
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Attractive salary package
 </li>
 <li>
 Excellent benefits for the right candidate
 </li>
 </ul>
 
 
 
 
 For more details, please contact us immediately.
 
</div>

Hotel Manager

Explore 3953+ Duty manager in Uae this December. Find roles across top companies and apply now to boost your career.

3953 duty manager jobs IN Uae

Duty Manager

Duty Manager

Duty Manager

Duty Manager

Assistant Duty Manager

Key Account Manager – Duty Free

Hotel Manager