customer care executive e-commerce ksa Jobs in Jeddah Saudi Arabia

customer care executive e-commerce ksa

digital marketing specialist Jobs in Jeddah Saudi Arabia

digital marketing specialist

e-commerce specialist Jobs in Jeddah Saudi Arabia

e-commerce specialist

online store specialist / e-commerce channel manager Jobs in Jeddah Saudi Arabia

online store specialist / e-commerce channel manager

sales specialist Jobs in Jeddah Saudi Arabia

sales specialist

e commerce specialist

Aquat Food Industries - أقوات للصناعات الغذائية

<div>
 
 Job Title: E-Commerce &amp; B2B Sales and Sourcing Specialist
 
 
 
 
 
 Location: Jeddah, Saudi Arabia
 
 
 Job Type: Full-Time
 
 
 Department: Sales / Procurement / E-commerce
 
 
 Reports To: Department Head
 
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 We are seeking a dynamic and results-driven E-Commerce &amp; B2B Sales and Sourcing Specialist to manage and grow our online B2B sales channels, source quality products or suppliers, and drive purchasing efficiency. This role is ideal for someone with a hybrid skill set in e-commerce operations, sourcing, B2B relationship management, and procurement.
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 E-Commerce &amp; B2B Sales:
 
 
 
 
 
 Manage and optimize B2B e-commerce platforms (e.g., Alibaba, Amazon Business, Shopify, etc.)
 
 
 
 
 
 Develop and implement strategies to increase online B2B sales and customer retention.
 
 
 
 
 
 Handle inquiries, quotations, and negotiations with business clients.
 
 
 
 
 
 Collaborate with the marketing team to create product listings, promotions, and campaigns.
 
 
 
 
 
 Monitor analytics to track traffic, conversions, and performance KPIs.
 
 
 
 
 
 Build and maintain strong relationships with wholesale and B2B customers.
 
 
 
 
 
 
 
 
 Sourcing &amp; Procurement:
 
 
 
 
 
 Identify and evaluate suppliers locally and internationally based on cost, quality, and delivery time.
 
 
 
 
 
 Negotiate pricing, payment terms, and contracts with vendors.
 
 
 
 
 
 Manage the full purchasing cycle from RFQ to PO issuance and delivery tracking.
 
 
 
 
 
 Conduct supplier audits and quality control checks as needed.
 
 
 
 
 
 Monitor inventory levels and coordinate with logistics/warehouse teams.
 
 
 
 
 
 Maintain up-to-date records of procurement activities and vendor databases.
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 Bachelor&rsquo;s degree in Business, Supply Chain, E-Commerce, or related field.
 
 
 
 
 
 2&ndash;5 years of experience in e-commerce, B2B sales, or sourcing/purchasing.
 
 
 
 
 
 Experience with platforms like Alibaba, Amazon Business, Shopify, or ERP systems (SAP, NetSuite, etc.)
 
 
 
 
 
 Strong negotiation, communication, and relationship-building skills.
 
 
 
 
 
 Analytical mindset with attention to detail and problem-solving ability.
 
 
 
 
 
 Proficiency in MS Office, Excel, and e-commerce tools.
 
 
 
 
 
 Knowledge of international trade and import/export procedures is a plus.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 Multilingual abilities (Arabic, English, and other trade-relevant languages).
 
 
 
 
 
 Experience in specific industries (e.g., electronics, industrial goods, textiles).
 
 
 
 
 
 Familiarity with digital marketing and SEO for B2B platforms.
 
 
 
</div>

E-commerce Specialist

Index Lights

Job SummaryThe Online Store Specialist is responsible for establishing, managing, and growing the company&rsquo;s online sales presence across all digital channels. The role owns the end-to-end operation of online marketplaces and platforms, including channel setup, product listings, daily operations, customer experience, and basic digital marketing and SEO optimization to support sales growth.The initial focus of the role is to build and launch the company&rsquo;s online presence, followed by ongoing operational management, visibility optimization, and sales growth across all assigned channels.Location: Jeddah, Saudi ArabiaKey Responsibilities<ul><li>Establish and manage the company&rsquo;s online sales presence across all assigned channels, including Amazon, Noon, Trendyol, Haraj, and any additional platforms.</li><li>Set up, configure, and maintain seller accounts, storefronts, and brand profiles on each platform.</li><li>Create, upload, and manage product listings, ensuring accurate content, pricing, images, and compliance with platform policies.</li><li>Optimize product listings for search visibility (SEO) within marketplaces and owned platforms using relevant keywords, titles, and descriptions.</li><li>Support basic digital marketing activities, including marketplace promotions, sponsored listings, campaigns, and coordination with marketing teams when required.</li><li>Manage daily online operations, including order processing, returns, cancellations, and customer communications.</li><li>Coordinate with warehouse, logistics, finance, and marketing teams to ensure smooth fulfillment and accurate inventory across channels.</li><li>Monitor inventory levels, pricing, promotions, competitor activity, and online trends, and recommend necessary actions.</li><li>Ensure high customer satisfaction by managing inquiries, reviews, disputes, and seller performance metrics.</li><li>Track performance across all channels, including sales, traffic, conversion, and campaign results, and prepare regular reports with improvement recommendations.</li></ul>Required Skills &amp; Qualifications<ul><li>Experience managing online marketplaces or e-commerce platforms.</li><li>Working knowledge of SEO principles, marketplace search optimization, and online product visibility.</li><li>Basic understanding of digital marketing tools, promotions, and sponsored listings within marketplaces.</li><li>Strong understanding of e-commerce operations and marketplace policies.</li><li>Ability to manage multiple sales channels simultaneously.</li><li>Strong organizational, analytical, and communication skills.</li><li>Ability to work independently and take full ownership of online channels.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>online marketplaces or e-commerce platforms: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Work Location: In person

Online Store Specialist / E-Commerce Channel Manager

Speakerbox Media

About SpeakerboxSpeakerbox is a global creative agency headquartered in India with branches across the Middle East. We specialize in branding, social media, content production, e-commerce, and full-stack creative solutions for businesses of all sizes. Our Jeddah branch is growing rapidly, and we are looking for a dynamic Sales Specialist to join our team.Role OverviewThe Sales Specialist will be responsible for driving revenue growth for the Jeddah branch by identifying leads, building strong client relationships, pitching creative services, and closing deals. You will act as the face of the company in the Saudi market, ensuring clients understand the value of partnering with Speakerbox.Key Responsibilities1. Lead Generation &amp; Prospecting<ul><li>Identify and target potential clients across industries (F&amp;B, retail, clinics, e-commerce, startups, corporate, etc.)</li><li>Conduct market research to understand trends, opportunities, and competitors.</li><li>Build and maintain a pipeline of qualified leads.</li></ul>2. Sales Outreach<ul><li>Conduct cold calls, WhatsApp outreach, LinkedIn outreach, and in-person visits.</li><li>Introduce Speakerbox services including social media management, branding, content creation, ad management, websites, UGC production, and e-commerce solutions.</li></ul>3. Client Meetings &amp; Pitches<ul><li>Set up discovery calls and meetings with potential clients.</li><li>Present customized proposals and pitch decks to prospects.</li><li>Collaborate with internal teams to prepare accurate quotations.</li></ul>4. Closing Deals<ul><li>Negotiate pricing and deal terms with clients.</li><li>Maintain clear follow-up communication to ensure successful conversions.</li><li>Achieve monthly and quarterly sales targets.</li></ul>5. Relationship Management<ul><li>Build long-term relationships with clients to encourage upselling and referrals.</li><li>Ensure smooth handover to account management and creative teams after onboarding.</li><li>Stay connected with existing clients for new opportunities.</li></ul>6. Reporting<ul><li>Update CRM with lead status and follow-ups.</li><li>Submit weekly and monthly sales performance reports to management.</li><li>Track revenue achieved vs targets.</li></ul>RequirementsExperience &amp; Skills<ul><li>1&ndash;3 years experience in sales, preferably in marketing, media, creative agencies, or SaaS.</li><li>Strong communication and negotiation skills.</li><li>Ability to pitch and explain creative/marketing services clearly.</li><li>Familiarity with Saudi market trends is a plus.</li><li>Valid Transferrable Iqama</li><li>Valid Driving License</li><li>Comfortable with cold calling and field sales.</li><li>Fluent in English; Arabic is a huge advantage.</li></ul>Personality<ul><li>Confident, energetic, and self-motivated.</li><li>Results-driven with a strong sense of responsibility.</li><li>Excellent presentation and interpersonal skills.</li><li>Growth-focused and eager to contribute to a fast-growing branch.</li></ul>Job Types: Full-time, Part-time

Sales Specialist

Sealy Mattress Middle East

<div>Middle East Mattress Factory is seeking a highly skilled Media Buying &amp; Performance Marketing Specialist with 3&ndash;5 years of hands-on experience managing paid campaigns across major advertising platforms. The ideal candidate is data-driven, strategic, and capable of executing and optimizing campaigns that deliver measurable business results. This role requires a deep understanding of digital advertising, audience targeting, campaign analytics, and SEO best practices.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Plan, launch, and manage paid advertising campaigns across all major platforms: Meta, Google Ads, X (Twitter), Snapchat, TikTok, and LinkedIn.</li>
<li>Monitor daily performance, adjust budgets, refine audiences, and optimize creatives to maximize ROI.</li>
<li>Conduct A/B testing for ads, audiences, and landing pages to improve conversion rates and reduce acquisition costs.</li>
<li>Analyze campaign data, prepare performance reports, and provide actionable insights for continuous improvement.</li>
<li>Implement and maintain SEO strategies to enhance organic visibility and support paid efforts.</li>
<li>Coordinate with internal teams to align marketing goals, messaging, and sales objectives.</li>
<li>Track and measure KPIs including CPA, ROAS, CTR, engagement, and funnel conversion metrics.</li>
<li>Stay updated on trends, algorithm changes, and new advertising opportunities across platforms.</li>
<li>Manage remarketing, retargeting, and full-funnel performance strategies for Ecommerce and lead-generation campaigns.</li>
</ul>
Requirements<ul>
<li>
3&ndash;5 years of experience in media buying and performance marketing.</li>
<li>Proven success managing paid campaigns across Meta, Google Ads, X, Snapchat, TikTok, and LinkedIn.</li>
<li>Strong working knowledge of SEO, keyword strategy, and on-page optimization.</li>
<li>Excellent analytical skills with the ability to interpret data and make informed decisions.</li>
<li>Hands-on experience with tracking tools (Pixel, GTM, GA4) and attribution models.</li>
<li>Ability to manage multiple campaigns simultaneously while meeting performance goals.</li>
<li>Fluency in both Arabic and English preferred</li>
<li>E-commerce and Social Media Agency experience strongly preferred.</li>
<li>Case studies or examples of past successful campaigns.</li>
<li>Any relevant certifications (optional but preferred).</li>
</ul>
Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Media Buying & Performance Marketing Specialist

SALLA

<div>Salla the leading SaaS e-commerce enabler in the region, is seeking a highly qualified individual to join our team as a Product Manager (Payment).
In this role, you will be responsible for overseeing the development and execution of Salla's Payment products, As the Product
Manager (Payment), you will be instrumental in guiding our company towards continued success in the ever-evolving e-commerce landscape .
Responsibilities
Drive the creation of new payment products, from ideation to go-to market strategies.
Analyze and optimize payment processes within the platform to ensure seamless experience.
Work closely with the product and finance teams to ensure the platform meets the evolving needs of merchants and customers needs.
Collaborate with the development team to ensure seamless integration of PSPs into Salla's platform, enhancing the overall
payment experience.
Stay informed about the latest updates, regulations, and compliance requirements related to PSPs in the e-commerce industry.
Evaluate and compare various payment method to recommend the best options for merchants based on their needs and the specific markets they serve.
Develop detailed product roadmaps for the payment product line.
Collaborate with and leading cross-functional teams including engineering, sales, and marketing to ensure successful product
delivery.
Determine go-to-market strategies for products, and lead product launches.
Manage the development of all product-related content including user guides, training materials, and product messaging.
Analyze market trends, competitive products, and other industry indicators to identify opportunities for innovation and growth.
Communicate product strategy and progress to the executive team on a regular basis
Conduct competitive analysis and market research to validate product features and make informed decisions.
Define and measure key product metrics to monitor product success and drive ongoing improvements.
Manage the product lifecycle from ideation to launch and post-launch analysis.
Establish and evangelize best practices for product management across the organization.
Lead and mentor a team of product managers and collaborate with external stakeholders to drive product adoption.
Requirements<ul>
<li>Bachelor's Degree in Computer Science, Engineering, or related field.</li>
<li>2-4+ years of experience in product management or related roles.</li>
<li>Experience with e-commerce and payment solutions.</li>
<li>Proven track record of success in developing and launching products that meet revenue and profit goals</li>
<li>Proven track record of leadership and collaboration across cross-functional teams.</li>
</ul>Product Managers
Engineering Teams
Commercial Teams (Sales, Marketing, Partnership)<ul>
<li>Excellent leadership, decision-making, and communication skills</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and manage multiple initiatives simultaneously.</li>
<li>Experience with Agile methodology and product development frameworks.</li>
<li>Strong Ability for Innovation, Coming up with Original Ideas that disrupt markets Criteria</li>
<li>Strong ability to come up with new innovations ( a proven track record of that )</li></ul></div>

Product Manager | Payment

L'Oréal

<div>Hello, we&rsquo;re L&rsquo;Or&eacute;al, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.<h3 class="jobSectionHeader">
A Day in the Life</h3>
As a Customer Care Executive for E-Commerce in our Operations team, you will be the primary point of contact for our online customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.
In this role, you will:<ul><li>
Manage the end-to-end order process for our e-commerce channels, ensuring accuracy and timeliness.</li><li>
Serve as the vital link between our customers, supply chain, and e-commerce teams to handle inquiries, returns, and resolve any issues.</li><li>
Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.</li><li>
Collaborate with key accounts and internal teams to support the growth of our e-commerce business and uphold our standards of service excellence.</li></ul><h3 class="jobSectionHeader"> 
We Are Looking For</h3>
We are looking for a proactive and solution-oriented individual who is dedicated to providing outstanding customer service. You are a great communicator with a talent for managing complexity and turning challenges into opportunities for improvement. The ideal candidate has:<ul><li>
A Bachelor&rsquo;s degree in a related field.</li><li>
Excellent written and verbal communication skills in both Arabic and English.</li><li>
Strong problem-solving abilities and a consumer-centric mindset.</li><li>
The ability to work collaboratively in a fast-paced environment.</li><li>
An organized and detail-oriented approach to managing tasks and projects.</li></ul><h3 class="jobSectionHeader"> 
What&rsquo;s In It For You</h3><ul><li>
A place for you to leave your comfort zone and grow beyond your potential (here, you&rsquo;ll be encouraged to try new things and take risks!)</li><li>
Real responsibility from day 1, there&rsquo;s no sitting on the sidelines at L&rsquo;Or&eacute;al</li><li>
An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!</li><li>
A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference</li></ul><h3 class="jobSectionHeader"> 
Who We Are</h3>
L&rsquo;Or&eacute;al is present in 150 markets on five continents. For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to &lsquo;Create beauty that moves the world&rsquo;; it is now the industry world leader with &euro;42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone &amp; our planet.
Our daring Operations team of thousands of exceptional minds don&rsquo;t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
We&rsquo;re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual&rsquo;s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.</div>

Customer Care Executive E-Commerce KSA

UMATR

<div>
 
 
 Title:
 
 Lead Data Scientist &ndash; Integrity &amp; Safety
 
 
 
 
 
 
 Tech Stack:
 
 Python, SQL, PyTorch, Transformers, Scikit-learn, OpenCV, NLP, Multimodal (CLIP/ViT + BERT), Graph Learning, Kafka/Redis Streams
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 As the Senior Data Scientist for Integrity &amp; Trust, you will protect millions of buyers and sellers by building AI-driven defense systems that detect fraud, remove counterfeit products, and maintain platform quality. Your work directly impacts trust and growth in a high-COD environment, ensuring the platform remains secure and reliable.
 
 
 You will:
 
 <ul>
 <li>
 Build and deploy supervised and unsupervised ML models for policy violation, counterfeit, and fraud detection.
 </li>
 <li>
 Lead and grow the Integrity, Safety &amp; Trust pod, mentoring applied data scientists and delivering end-to-end projects with measurable business outcomes.
 </li>
 <li>
 Design feature pipelines leveraging product text, images, seller behavior, and transaction data.
 </li>
 <li>
 Apply NLP models for text classification, entity extraction, and multilingual moderation (Arabic + English).
 </li>
 <li>
 Utilize multimodal architectures (CLIP, ViT + BERT) for image&ndash;text cross-validation.
 </li>
 <li>
 Develop graph-based and anomaly detection models to identify coordinated or suspicious merchant activity.
 </li>
 <li>
 Collaborate with product, legal, and operations teams to define integrity policies and feedback loops.
 </li>
 <li>
 Implement dashboards and real-time monitoring for detection and escalation (Elastic, Grafana).
 </li>
 <li>
 Optimize model precision/recall tradeoffs balancing enforcement and user experience.
 </li>
 <li>
 Work with graph learning, anomaly detection, and multimodal data pipelines.
 </li>
 </ul>
 
 
 
 
 
 Who They Are:
 
 
 
 You&rsquo;ll be joining a high-growth e-commerce platform focused on marketplace trust and safety. The team operates in a complex, fast-paced environment where your AI solutions will directly impact millions of users. This is a chance to lead a critical function, scale a data science team, and implement cutting-edge AI techniques to ensure platform integrity.
 
 
 
 
 
 
 What Is In It For You:
 
 
 <ul>
 <li>
 Medical Health Insurance
 </li>
 <li>
 Performance Bonus
 </li>
 <li>
 Additional perks and growth opportunities
 </li>
 <li>
 35k SAR
 </li>
 </ul>
 
 
 
 
 
 Who You Are:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, or a related field
 </li>
 <li>
 5+ years of applied ML experience, with 2+ years in Trust &amp; Safety, Integrity, or Fraud Detection systems
 </li>
 <li>
 Experience with multimodal text-image modeling (OCR, CLIP/ViT, layout analysis), taxonomy/attribute extraction, policy classification, and Arabic/English content moderation
 </li>
 <li>
 Strong Python, SQL, and ML library skills (PyTorch, Transformers, Scikit-learn, OpenCV)
 </li>
 <li>
 Experience developing streaming or near-real-time detection systems (Kafka, Redis Streams, or equivalent)
 </li>
 <li>
 Knowledge of e-commerce ecosystems, product policy enforcement, and counterfeit/low-quality detection is a plus
 </li>
 <li>
 Proven ability to build and grow applied data science teams and deliver measurable business outcomes
 </li>
 <li>
 Excellent analytical reasoning, communication, and cross-functional collaboration skills, with a strong ability to balance enforcement precision with business impact
 </li>
 </ul>
 
 
</div>

Lead Data Scientist - Integrity & Safety (Arabic Speaking)

Explore 60+ E commerce specialist in Jeddah Saudi Arabia this January. Find roles across top companies and apply now to boost your career.