sales manager Jobs in Dubai United Arab Emirates

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ecommerce manager

PATTERN

<div><div><div>Pattern is a leading eCommerce accelerator with offices across the globe offering outsourced marketplace and ecommerce management services for brands worldwide. The Pattern Ecommerce Acceleration Platform leverages AI-powered technology, industry expertise, and global distribution, logistics, and fulfilment services to help quality brands scale profitably on their own websites and through hundreds of marketplaces. Pattern works with some of the most recognized brands such as Thorne, Naturelo, Marshall, Nutricost, MegaFood, TIGI, Hair Burst and Sage and it ranks among the top 5 Amazon sellers globally.</div><div></div><div> 
Pattern is expanding and we are looking for an experienced Ecommerce expert to join our MENA Team in Dubai to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces.</div><div></div><div> 
You will own the relationship and financial performance of a portfolio of global brands managing their performance across marketplaces here in MENA. You will support the Associate Director of eCommercewith defining and implementing the E2E growth and profitability plan for your portfolio of brands by working cross-functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also lead cross-functional projects to implement processes to scale the organisation in MENA. You will be a strategic and commercial ecommerce professional who can engage partners and internal stakeholders towards a common goal. You will have a growth mindset and love navigating the challenges of working in fast changing landscapes.</div></div>
<div><div><h3 class="jobSectionHeader">The core responsibilities of the eCommerce Manager reflect the following</h3><ul><li><ul><li>
Drive revenue growth on marketplaces across MENA through a data-driven approach across a portfolio of brands through B2B and D2C marketplaces.
</li><li>Ensure that a clear activity plan is in place to achieve and surpass the budget targets, including promotional planning, seasonal phasing, NPD launches, advertising campaigns etc.</li><li>
Define the strategy and joint business plan with our brands to create mutually beneficial sales and marketing plans which grow market share.</li><li>
Represent your brands brilliantly across Marketplaces through best-in-class product content, including but not limited to images, enhanced content, keyword SEO, local language translation, advertising campaigns etc.</li><li>
Conduct analysis of brands performance using multiple data sources and tools on a regular basis to ensure that performance is continuously optimised across all touch points.</li><li>
Manage inventory, working alongside our merchandisers to maintain a healthy pipeline</li><li>
.Establish and maintain relationships with appropriate client partners, providing day-to-day contact on project status and changes.</li><li>
Have a passion for continuous improvement and building and automating processes.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What will I need to thrive in this role?&#65279;</h3><ul><li><ul><li>
Demonstrated success in managing an ecommerce business</li><li>
2-5 years experience in an ecommerce role</li><li>
Strong academic background (2:1 or above)</li><li>
Previous experience managing and growing 3P business on Marketplaces (Amazon and Noon)</li><li>
Creative thinker and problem solver</li><li>
Highly organized and disciplined</li><li>
Willing to be nimble and adaptable to change</li><li>
Able to work under pressure and manage workloads effectively</li></ul></li></ul></div></div>
<div><div>We are looking for individuals who are:</div><div></div><div> 
Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern&rsquo;s processes and outcomes.</div><div>
Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.</div><div>
Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner&rsquo;s expectations and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.</div><div>
Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

eCommerce Manager

Cuple

Key Responsibilities:Product Listing &amp; Content Management<ul><li>Create, update, and maintain accurate and appealing product listings across all e-commerce platforms (Namshi, 6th Street etc).</li><li>Coordinate with the merchandising and design teams to gather product information, specifications, and images.</li><li>Ensure all listings meet platform guidelines and reflect brand standards.</li><li>Optimize product titles, descriptions, and attributes for SEO and user engagement.</li></ul>Operational Follow-Up<ul><li>Monitor inventory levels and coordinate with warehouse and supply chain to avoid stockouts or overselling.</li><li>Follow up on product status, delivery schedules, and platform uploads.</li><li>Coordinate with customer service teams to resolve listing-related customer issues.</li></ul>E-Commerce Strategy &amp; Growth<ul><li>Support the development and execution of e-commerce strategies aimed at increasing online sales.</li><li>Assist in promotional planning, campaign execution, and performance analysis.</li><li>Monitor competitor listings, pricing, and market trends to suggest improvements.</li><li>Collaborate with digital marketing to align listings with marketing campaigns and seasonal trends.</li></ul>Reporting &amp; Analysis<ul><li>Track and report on product performance, stock availability, and listing accuracy.</li><li>Identify slow-moving items and propose strategies to boost visibility or sales.</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, E-Commerce, or related field.</li><li>1&ndash;3 years of experience in e-commerce, preferably in the fashion or retail sector.</li><li>Strong knowledge of e-commerce platforms (Shopify, Amazon, Noon, Namshi, etc.).</li><li>Hands-on experience with Amazon Web Services (AWS) for product management, hosting, or analytics support.</li><li>Attention to detail and strong organizational skills.</li><li>strong knowledge of SEO and product optimization.</li><li>Proficient in MS Excel and data analysis tools.</li><li>Good communication and coordination skills.</li><li>Passion for fashion and digital trends is a plus.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li><li>What is your salary expectation?</li><li>Do you have experience in Namshi?</li></ul>

Ecommerce Manager-Retail

OurShopee.com

B2B Sales Manager &ndash; E-CommerceCompany: OurShopee.comLocation: UAEPreferred Candidate: FemaleLanguages: Hindi &amp; English (Arabic is a plus)Level: Mid-Level | Individual Contributor &rarr; Growth RoleCompensation: Competitive Salary + High CommissionsThe RoleOurShopee.com is looking for a results-driven B2B Sales Manager to build and scale our B2B business across the UAE.You&rsquo;ll drive partnerships and bulk business across electronics, fashion, beauty &amp; lifestyle, working with retailers, resellers, corporates, and omni-commerce players.What You&rsquo;ll Do<ul><li>Acquire and grow B2B clients, retailers, and corporate accounts</li></ul><ul><li>Drive bulk, wholesale, and repeat business revenue</li></ul><ul><li>Build strong relationships with retailers &amp; e-commerce partners</li></ul><ul><li>Own the B2B sales pipeline from lead to closure</li></ul><ul><li>Identify new market opportunities and growth channels</li></ul>What We&rsquo;re Looking For<ul><li>Mandatory UAE B2B sales experience (retail / e-commerce / omni-commerce)</li></ul><ul><li>Proven ability to close deals and build revenue</li></ul><ul><li>Strong network within retailers, resellers, or corporate buyers</li></ul><ul><li>Experience in electronics, fashion, beauty, lifestyle preferred</li></ul><ul><li>Fluent in Hindi &amp; English | Arabic is a strong plus</li></ul><ul><li>Highly driven, target-oriented, and commission-motivated</li></ul>Why Join OurShopee.comHigh-growth e-commerce platform &bull; Strong earning potential &bull; High ownershipApply at: sanjana.tapadar@ourshopee.comJob Type: Full-time

ECOMMERCE SALES MANAGER - B2B

Nox Bridge LLC

We are looking for a star to oversee our e-commerce operation at our Dubai Marina warehouse/office. Experience in e-commerce and Shopify is a bonus, but attitude and reliability come first.We specialize in the watch and jewelry industry, managing multiple ecommerce stores. We're looking for an Ecommerce Manager to oversee operations, including inventory, logistics, social media, and overall basic management.Key Responsibilities:<ul><li>Ecommerce Management: Oversee multiple online stores, ensuring accurate product listings, promotions, and performance.</li><li>Inventory &amp; Logistics: Manage stock levels, order fulfillment, and coordinate with DHL for timely deliveries.</li><li>Managing marketplaces and their listings.</li><li>Social Media: Keep an eye on social media campaigns to boost brand awareness and engagement.</li><li>Office Management: Supervise packer(s) and communicate with logistics companies to ensure efficient operations.</li></ul>Qualifications (BONUS):<ul><li>Experience in listing and managing marketplaces</li><li>Experience with ecommerce platforms (Shopify)</li><li>Strong organizational, analytical, and leadership skills</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Do you have your own visa?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ecommerce: 2 years (Required)</li></ul>

E-commerce Office Manager (female preferred)

Mai Dubai™ Bottled Drinking Water

<div>
 
 The Manager is responsible for overseeing and optimizing the operations of the Customer Happiness Centre and the Ecommerce B2C department. This role plays a pivotal role in ensuring exceptional customer experiences, efficient processes, and the achievement of key performance metrics.
 
 
 
 
 
 
 Responsibilities and Duties
 
 
 
 
 
 
 
 Team Leadership and Development
 
 :
 
 <ul>
 <li>
 Lead, coach, and mentor teams in the call centre and Ecommerce B2C department.
 </li>
 <li>
 Foster a positive and high-performance work culture.
 </li>
 <li>
 Conduct regular performance evaluations and provide feedback for team members' growth.
 </li>
 </ul>
 
 
 
 
 
 Operational Management
 
 :
 
 <ul>
 <li>
 Develop and implement strategies to enhance call centre and Ecommerce B2C department operations.
 </li>
 <li>
 Monitor and analyze performance metrics such as response times, customer satisfaction, and order fulfillment.
 </li>
 <li>
 Ensure efficient resource allocation and scheduling to meet customer demand.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Enhancement
 
 :
 
 <ul>
 <li>
 Continuously improve customer service standards to exceed customer expectations.
 </li>
 <li>
 Resolve escalated customer issues or concerns in a timely and satisfactory manner.
 </li>
 <li>
 Implement best practices for delivering exceptional customer experiences in both call center and e-commerce interactions.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement
 
 :
 
 <ul>
 <li>
 Identify and implement process improvements to enhance efficiency and reduce costs.
 </li>
 <li>
 Collaborate with cross-functional teams to streamline workflows and optimize order fulfillment processes.
 </li>
 </ul>
 
 
 
 
 
 Technology and Tools Management
 
 :
 
 <ul>
 <li>
 Evaluate, select, and manage customer service technology and tools, including CRM systems and e-commerce platforms.
 </li>
 <li>
 Ensure that technology supports the needs of both departments and integrates seamlessly.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Analytics
 
 :
 
 <ul>
 <li>
 Generate regular reports on performance metrics and KPIs.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities for growth.
 </li>
 <li>
 Make data-driven decisions to improve departmental operations.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Quality Assurance:
 
 
 <ul>
 <li>
 Ensure compliance with relevant regulations, industry standards, and company policies.
 </li>
 <li>
 Implement quality assurance programs to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Budget Management
 
 :
 
 <ul>
 <li>
 Develop and manage budgets for both the call centre and Ecommerce B2C department.
 </li>
 <li>
 Monitor expenses and allocate resources efficiently.
 </li>
 </ul>
 
 
 
 
 Make sure the team follow the workplace safety and health instructions and procedures
 
 
 Ensure any injury, illness, unsafe acts or conditions are reported and inspected as required
 
 
 
 
 
 
 Principle Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Customer Satisfaction and Experience: Monitor and respond to customer feedback and complaints effectively.
 </li>
 <li>
 Operational Efficiency: Optimize call center and e-commerce DTC operations for efficiency and cost-effectiveness. Develop and implement processes and workflows that minimize errors and delays.
 </li>
 <li>
 Performance Metrics: Customer Acquisition, Sales Revenue, NPS, Service Level, Abandoned Calls, App downloads, Customer feedback ratings, ASP, AOV, Waiting Time.
 </li>
 <li>
 Team Management and Development: Foster a culture of collaboration, accountability, and continuous improvement.
 </li>
 <li>
 Technology and Tools: Stay updated on emerging technologies and recommend adoption when beneficial.
 </li>
 <li>
 Reporting and Analytics: Generate and analyze reports to make data-driven decisions.
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate with other departments such as marketing, sales, and logistics to ensure alignment and a seamless customer journey.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Training
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 5 to 7 years of experience in managing a call centre
 </li>
 </ul>
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Knowledge of customer service
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Advance Excel &amp; Power Point skills
 </li>
 </ul>
</div>

Manager, Customer Happiness Centre

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 160475
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Ecommerce Operations Lead plays a crucial role in ensuring the smooth operation and enhancement of ecommerce platforms across multiple brands and markets. This position is responsible for managing all aspects of backend operations, including order lifecycle management, system integrations, and platform maintenance. The role is highly collaborative, requiring coordination with various departments to optimize performance and implement automation tools, thus driving operational efficiency. Success in this role is measured by the ability to maintain high fulfillment rates, seamless data integration, accurate reporting, and timely execution of ecommerce campaigns.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Order Management
 
 
 <ul>
 <li>
 Manage the end-to-end ecommerce order lifecycle including cancellations, returns, exchanges, and refunds across all GCC markets.
 </li>
 <li>
 Ensure SLA adherence for refunds, order issue resolution speed, and fulfillment rate
 
 
 </li>
 </ul>
 System Integration
 
 
 <ul>
 <li>
 Troubleshoot and monitor integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems.
 </li>
 <li>
 Liaise with IT teams to ensure data sync and system uptime.
 </li>
 <li>
 Maintain integration sync accuracy, minimize downtime frequency, and reduce bug recurrence rate.
 
 
 </li>
 </ul>
 Ecommerce Platform Maintenance
 
 
 <ul>
 <li>
 Own the day-to-day QA and performance health of ecommerce platforms including homepage, navigation, collection structure, and checkout functionality.
 </li>
 <li>
 Ensure platform error detection and optimize checkout success rate.
 </li>
 <li>
 Maintain site readiness.
 
 
 </li>
 </ul>
 Online Merchandising
 
 
 <ul>
 <li>
 Support online merchandising tasks, including collection merchandising, product sorting, homepage scheduling, and site readiness for campaigns.
 </li>
 <li>
 Coordinate with brand teams to ensure merchandising task completion rate, campaign accuracy, and timely go-lives.
 
 
 </li>
 </ul>
 Reporting and Automation
 
 
 <ul>
 <li>
 Build, maintain, and optimize ecommerce operational reports covering orders, returns, fulfillment, and issues.
 </li>
 <li>
 Leverage BI tools to visualize key KPIs by market and brand.
 </li>
 <li>
 Design and implement workflow automation using tools like Power Automate or equivalent to streamline manual tasks such as refund approvals, alerts, and reporting.
 
 
 </li>
 </ul>
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Coordinate cross-functional workflows with content, IT, customer service, and logistics to ensure seamless site operations and campaign execution.
 </li>
 <li>
 Ensure issue turnaround speed and SLA adherence.
 </li>
 <li>
 Gather and act upon internal feedback.
 
 
 </li>
 </ul>
 Technical Support and Upgrades
 
 
 <ul>
 <li>
 Support UATs, platform upgrades, and system improvements in coordination with internal tech teams.
 </li>
 <li>
 Ensure UAT pass rate, deployment readiness, and post-launch stability.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Operationally detail-oriented with strong coordination and multitasking ability.
 </li>
 <li>
 Technically fluent in ecommerce system architecture and platform logic.
 </li>
 <li>
 Confident working with datasets, dashboards, and automation tools.
 </li>
 <li>
 Proactive problem-solver with a continuous improvement mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 3-5 years of experience in ecommerce operations or platform management.
 </li>
 <li>
 Working knowledge of Shopify Plus and SAP (Retail, MM, or SD).
 </li>
 <li>
 Strong understanding of system integrations, API sync logic, and platform architecture.
 </li>
 <li>
 Demonstrated ability to build reports using BI tools (Power BI, Looker Studio, etc.).
 </li>
 <li>
 Experience creating automated workflows using tools like Power Automate.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

E-Com Operations Specialist | Retail | Fashion | Dubai

CHOCOVERA GENERAL TRDING L.L.C

Key Responsibilities: - 
DESIGN & CONTENT
•	Design artwork for digital ads.
•	Provide creative ideas to design content for campaigns, select target audiences and understand consumer behavior.
•	Prepare online newsletters and promotional emails and organize their distribution through various channels.
•	Prepare and publish blogs to increase visibility, membership and traffic.
•	Building Relationships with Bloggers and Influencers
•	Networking Constantly with Content Creators and Distributors
Responsibilities:
•	Should have good exposure working on Ecommerce Platforms.
•	Handling social media platforms 
•	Product Uploading and Product listing on various marketplace available in UAE and strategize to increase the overall sales of ecommerce catalogue of the company.
•	Order Processing: Efficiently process customer orders, including order confirmation, tracking, and resolving any order-related issues or inquiries.
•	Market Research: Stay updated on industry trends, competitive products, and pricing strategies to make informed decisions.
•	Customer Service: Provide excellent customer service by addressing customer queries, concerns, and feedback in a timely and professional manner.

Digital Marketing Executive

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