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end user support specialist

Noventiq WLL

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

End User Support Specialist

Global network solution and business

Job Title: AV Programmer Location: Dammam, Saudi Arabia Experience Required: Minimum 5 years Employment Type: Full-timeJob SummaryWe are seeking an experienced AV Programmer with a strong background in configuring and programming major audiovisual control systems. The ideal candidate will have hands-on expertise with AMX, Crestron, and Extron platforms, coupled with solid knowledge of professional AV system architectures including DSPs, audio systems, and LED control solutions. This role requires a technical specialist capable of delivering high-quality programming, system commissioning, and troubleshooting for advanced AV environments.Key Responsibilities<ul><li>Program, configure, and commission AV control systems, primarily AMX, Crestron, and Extron.</li><li>Develop and integrate user interfaces, device drivers, and control logic for complex AV systems.</li><li>Configure and fine-tune DSP platforms such as Biamp Tesira and Q-Sys.</li><li>Integrate and support professional audio systems including Shure wireless and networked audio solutions.</li><li>Set up and manage direct-view LED controllers and related display technologies.</li><li>Conduct system testing, troubleshooting, and optimization to ensure seamless performance.</li><li>Collaborate with engineering, installation, and project teams to deliver complete AV solutions.</li><li>Prepare documentation including programming notes, system configuration files, and user guides.</li><li>Provide technical support and training to internal teams and end users as needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 5 years of proven experience as an AV Programmer.</li><li>Strong proficiency in AMX, Crestron, and Extron control programming.</li><li>Solid understanding of AV signal flow, networking fundamentals, and system integration.</li><li>Hands-on experience with Biamp and Q-Sys DSP configuration.</li><li>Familiarity with direct-view LED technologies and control systems.</li><li>Experience with Shure networked audio systems and RF management.</li><li>Strong problem-solving skills and ability to work independently or within a team.</li><li>Excellent documentation and communication skills.</li></ul>Preferred Qualifications<ul><li>Relevant manufacturer certifications (e.g., Crestron Programming, AMX ACE, Extron Control Professional, Biamp Tesira, Q-Sys Level 2+).</li><li>Experience with networked AV protocols (Dante, AES67, AVB).</li><li>Experience in large-scale corporate, hospitality, or government AV projects</li></ul>if you have this experience share your cv to info@gnsbusiness.com or whatsapp cv to +968 76269238Job Type: Full-time

AV Programmer

Bank Nizwa

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Provide 24/7 system availability to the bank application and services, Support bank users by maintaining the infrastructure system and services on effective manner.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Users Access Control of all Applications
 
 
 
 
 
 <ul>
 <li>
 User creation
 </li>
 <li>
 User profile access
 </li>
 <li>
 User password control
 </li>
 <li>
 User re-activation, deactivation and setoff
 </li>
 <li>
 Verify and apply bank&rsquo;s access metrics policy
 </li>
 </ul>
 
 
 
 
 
 Backup management for core banking systems and applications
 
 
 
 
 
 <ul>
 <li>
 Tapes BKP transfer to ODP, COM and Barka branch based on request
 </li>
 <li>
 Monthly offsite BKP tapes verification (Barka Branch)
 </li>
 <li>
 Backup Monitoring and follow-up with concern team in case of failures
 </li>
 </ul>
 
 
 
 
 
 Monitoring process for core banking system and other applications
 
 
 
 
 
 <ul>
 <li>
 Application Server System Usage
 </li>
 <li>
 Host Connectivity (iMAL and IRIS)
 </li>
 <li>
 Oman net Link Status
 </li>
 <li>
 MasterCard Link Status
 </li>
 <li>
 SMS Alert
 </li>
 <li>
 SAB Files upload Status
 </li>
 <li>
 ATM &amp; CCDM Status
 </li>
 <li>
 Speech log recording
 </li>
 <li>
 Server Room
 </li>
 <li>
 Replication status between PROD &amp; DR &amp; reports servers
 </li>
 </ul>
 
 
 
 
 
 End of Day Process for IMAL
 
 
 
 
 
 <ul>
 <li>
 Initiate End of Day (EOD) Process daily.
 </li>
 <li>
 Ensure all users are balanced (Active Transaction Report)
 </li>
 <li>
 Reporting pending transactions to relevant users and their managers
 </li>
 <li>
 Check EOD Process failure report (Exception Report)
 </li>
 <li>
 Send EOD Process status notification email to the team
 </li>
 </ul>
 
 
 
 
 
 Help desk system (Manage Engine Service Desk Plus)
 
 
 
 
 
 <ul>
 <li>
 Helpdesk Customizer
 </li>
 <li>
 Helpdesk Modules Management and user requirements
 </li>
 <li>
 Managing application Users
 </li>
 </ul>
 
 
 
 
 
 Application administrator
 
 
 
 
 
 <ul>
 <li>
 Customer Care
 </li>
 <li>
 Branches Qmatic system
 </li>
 <li>
 ISIGNAGE system for Rate sheet and display screens
 </li>
 <li>
 Helpdesk system
 </li>
 <li>
 Statement
 </li>
 <li>
 EDRMS document scanning system
 </li>
 <li>
 Mentoring and Troubleshooting
 </li>
 <li>
 Upgrade and changes based on user requests or business requirements
 </li>
 <li>
 Vendor communication and follow up
 </li>
 </ul>
 
 
 
 
 
 Other Tasks
 
 
 
 
 
 <ul>
 <li>
 Branches Visit &amp; Support
 </li>
 <li>
 Processing Customer statement.
 </li>
 <li>
 Support in fixing IT devices issues &amp; application
 </li>
 <li>
 Training program for fresh graduate coming through training department
 </li>
 <li>
 New Photo upload to Plasma screens in the branches
 </li>
 <li>
 ON call for any emergency or process failure
 </li>
 <li>
 Applications and ATM/CDM patch management
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent in computer science
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum of 1 year experience or fresh graduate
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 IT basic knowledge in network , Help desk , Database , application and communication skills.
 </li>
 </ul>
</div>

IT operator

IntraMedica

<div>
 
 
 We&rsquo;re Hiring: Product Specialist &ndash; Radiology &amp; Nuclear Medicine
 
 
 
 We are looking for a highly motivated
 
 Product Specialist in Radiology and Nuclear Medicine
 
 to join our growing team. If you are interested in this opportunity and believe your profile matches the requirements, we welcome you to share your CV at the following email: HR-support@intramedica.com
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Product Specialist located in Muscat. The Product Specialist will be responsible for:
 
 
 Promote and support Radiology and Nuclear Medicine product lines.
 
 
 Conduct product demonstrations and clinical presentations to healthcare professionals.
 
 
 Provide technical and clinical support during installations and post-installation follow-up.
 
 
 Build and maintain strong relationships with radiologists, nuclear medicine physicians, technicians, and biomedical teams.
 
 
 Support the sales team in pre-sales activities, tenders, and technical proposals.
 
 
 Organize and participate in workshops, seminars, and industry events.
 
 
 Ensure proper product training for end-users.
 
 
 Prepare regular activity and performance reports.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in biomedical engineering, Radiology, Medical Imaging, or a related field
 </li>
 <li>
 Minimum 2 years of experience in Radiology and/or Nuclear Medicine products (preferred)
 </li>
 <li>
 Strong technical understanding of medical imaging equipment and solutions
 </li>
 <li>
 Product Specialists and Analytical Skills
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Ability to work independently and collaboratively within a team
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Willingness to travel within the assigned territory
 </li>
 </ul>
</div>

Product Specialist

Goodman Masson Oman

<div>
 
 Lead Product Manager &ndash; SaaS Work Management Platform
 
 
 
 
 
 Our client is an Oman-based technology company developing a cloud-native work management SaaS platform that helps organisations structure work, manage information, and collaborate more effectively.
 
 
 
 
 
 The platform is designed to be flexible and scalable, supporting a broad range of operational use cases&mdash;from simple task coordination to complex, multi-team workflows. Built fully in-house, the product places a strong emphasis on usability, configurability, and rapid iteration driven by real user feedback.
 
 
 
 
 
 As an early-stage product company, the business values ownership, practical problem-solving, and individuals who enjoy transforming complex requirements into simple, intuitive systems.
 
 
 
 
 
 The Role
 
 
 Our client is seeking a
 
 Lead Product Manager
 
 to take ownership of product design, product discovery, and ongoing product delivery for their SaaS platform.
 
 
 This role requires a deep understanding of highly configurable, low-code or no-code products and how they are used in real-world environments. The successful candidate will define product behaviour from a user perspective and work closely with engineering and design teams to deliver high-quality features through frequent release cycles.
 
 
 This is a hands-on leadership role with significant influence over product direction, usability, and overall quality.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Own end-to-end product design from concept through release and continuous improvement
 </li>
 <li>
 Lead product discovery and translate user needs into clear product requirements, user stories, and acceptance criteria
 </li>
 <li>
 Design flexible models for structuring work, data, automation, permissions, and collaboration
 </li>
 <li>
 Define and manage the product roadmap, balancing usability, scalability, and delivery speed
 </li>
 <li>
 Partner closely with engineering teams to support agile development and frequent releases
 </li>
 <li>
 Own product testing, including hands-on user acceptance testing and feedback-driven refinement
 </li>
 <li>
 Ensure the product is intuitive, coherent, and effective in real operational environments
 </li>
 <li>
 Support early go-to-market activities, including onboarding flows, documentation, and product positioning
 </li>
 <li>
 Act as the internal authority on product behaviour, edge cases, and configuration patterns
 </li>
 </ul>
 
 
 
 
 Essential Experience &amp; Skills
 
 <ul>
 <li>
 Proven experience as a Product Manager working on a SaaS platform
 </li>
 <li>
 Hands-on experience with low-code, no-code, or highly configurable platforms
 </li>
 <li>
 Strong understanding of how configurable SaaS products are designed, adopted, and misused by real teams
 </li>
 <li>
 Excellent judgement around usability, workflow design, and permission models
 </li>
 <li>
 Ability to translate ambiguous or evolving requirements into structured product behaviour
 </li>
 <li>
 Comfortable leading product decisions in fast-moving environments with changing priorities
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 <li>
 Experience with B2B SaaS products serving SMEs or mid-market organisations
 </li>
 <li>
 Experience taking products from early development through launch and iteration
 </li>
 <li>
 Exposure to operationally complex or compliance-driven business environments
 </li>
 </ul>
 
 
 
 
 Why Apply
 
 <ul>
 <li>
 Opportunity to lead a product from its early foundations
 </li>
 <li>
 High level of ownership over how the platform works and feels
 </li>
 <li>
 Close collaboration with engineering teams and senior stakeholders
 </li>
 <li>
 Fast feedback loops and frequent production releases
 </li>
 <li>
 Chance to build a product with real impact in a growing market
 </li>
 </ul>
 
 
 
 
 Location
 
 
 The role is based in
 
 Oman
 
 . Relocation or regional experience is welcomed, and working arrangements can be discussed for the right candidate.
 
 
 
 
 
 How to Apply
 
 
 If you have experience building or shaping configurable SaaS products and enjoy turning complexity into elegant, usable systems, we would be keen to hear from you.
 
</div>

Lead Product Manager

Adante Realty

Job Description: The Zoho CRM Specialist is responsible for managing, maintaining, and optimizing the CRM system to ensure accurate customer data, effective lead management, and seamless coordination between Sales, Marketing, and Operations. The role supports business growth by enhancing customer experience, improving data integrity, and enabling informed decision-making through CRM insights.Key Responsibilities:<ul><li>Act as the single point of accountability for all CRM-related improvements and issues.</li><li>Own and manage end-to-end Zoho CRM operations.</li><li>Configure, customize, and optimize CRM modules, workflows, automations, and dashboards.</li><li>Ensure CRM data accuracy, governance, and best practices across departments.</li><li>Integrate Zoho CRM with other Zoho applications and relevant third-party tools.</li><li>Generate actionable reports and insights for leadership and business teams.</li><li>Train internal users and provide ongoing CRM support.</li></ul>Required Skill Set:<ul><li>2&ndash;3 years of proven, hands-on experience with Zoho CRM</li><li>Strong expertise in Zoho CRM customization and administration.</li><li>Experience in CRM automation, reporting, and analytics.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you based on Oman?</li><li>What is your notice period?</li><li>How many years of experience do you have with Zoho CRM?</li><li>What is your nationality?</li></ul>

CRM Specialist - Zoho CRM

Quantum Talent Group

<div>
 
 A leading global financial services organization based in Muscat, Oman, is seeking a
 
 Cards Product Manager
 
 for a 12-month contract (with the possibility of extension). The role is open to candidates who are willing to relocate to Oman.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the end-to-end launch plan (scope, milestones, dependencies, risks, mitigations) to achieve on-time go live readiness measured by schedule adherence and launch gating completion.
 </li>
 <li>
 Define and manage business requirements and prioritized backlog (user stories / acceptance criteria) to maximize delivered value measured by release predictability and stakeholder acceptance.
 </li>
 <li>
 Coordinate cross-functional forums (Marketing/Tech/Ops/Risk/Compliance/Legal/Sales/Service) to resolve blockers and align decisions measured by reduced decision latency and fewer critical path slippages.
 </li>
 <li>
 Ensure scheme rules, certifications, and dispute requirements are embedded in product design and operating procedures measured by first-pass certification outcomes and dispute process compliance.
 </li>
 <li>
 Oversee UAT planning/execution, defect triage, and go-live approvals to improve quality measured by UAT pass rate, defect leakage, and post-live incident reduction.
 </li>
 <li>
 Define and refine end-to-end operational processes (onboarding, approvals, fulfillment, servicing, and dispute handling) to strengthen customer experience measured by reduced complaints, faster resolution SLAs, and lower dispute ratios.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 At least 6 to 8+ years in product management for debit and/or credit card products within banking, cards, payments, or fintech.
 </li>
 <li>
 Proven end-to-end card product launches in matrixed, cross functional environments (CVP to Go Live and post commercialization).
 </li>
 <li>
 Card transaction lifecycle knowledge (authorization &rarr; clearing &rarr; settlement) and operational impacts on product performance.
 </li>
 <li>
 Familiarity with Central Bank of Oman payments oversight priorities and published payments/fintech policy landscape (including tokenization guidance references).
 </li>
 </ul>
 
 
</div>

Cards Product Manager

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