food and beverage coordinator Jobs in Muscat

food and beverage coordinator

guest experience expert

restaurant supervisor

spa receptionist

assistant executive housekeeper Jobs in Muscat

assistant executive housekeeper

guest service specialist

IHG Hotels & Resorts

<div>
 The Guest Service Specialist is the first point of contact for our guests and plays a key role in creating memorable experiences at Crowne Plaza Muscat OCEC. This role is responsible for delivering warm, efficient, and professional service throughout the guest journey, while consistently meeting IHG Brand Standards, Heartbeat Guest Satisfaction metrics, and service excellence expectations.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Welcome guests in a friendly, professional, and brand-aligned manner
 </li>
 <li>
 Perform check-in and check-out procedures efficiently and accurately
 </li>
 <li>
 Anticipate guest needs and proactively offer personalized service
 </li>
 <li>
 Handle guest inquiries, requests, and complaints with empathy and prompt resolution
 </li>
 <li>
 Operate the PMS (Opera or similar) for reservations, billing, and guest profiles
 </li>
 <li>
 Maintain accurate guest information, payment records, and room allocations
 </li>
 <li>
 Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless service
 </li>
 <li>
 Support VIP arrivals, IHG One Rewards members, and group check-ins
 </li>
 <li>
 Actively enroll guests into IHG One Rewards and promote program benefits
 </li>
 <li>
 Recognize IHG One Rewards members according to brand guidelines
 </li>
 <li>
 Ensure compliance with Crowne Plaza brand standards and Heartbeat survey drivers
 </li>
 <li>
 Handle cash, credit card transactions, and billing inquiries accurately
 </li>
 <li>
 Balance cash floats and complete end-of-shift reports
 </li>
 <li>
 Follow hotel policies, SOPs, and financial control procedures
 </li>
 <li>
 Adhere to health, safety, and security procedures at all times
 </li>
 <li>
 Ensure guest data privacy and confidentiality
 </li>
 <li>
 Report incidents, maintenance issues, or safety concerns promptly
 
 
 </li>
 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
 <li>
 Previous experience in Front Office or Guest Services in a hotel environment preferred
 </li>
 <li>
 Experience with an international hotel brand is an advantage
 </li>
 <li>
 Strong communication skills in English; additional languages are a plus
 </li>
 <li>
 Knowledge of PMS systems (Opera preferred)
 </li>
 <li>
 Guest-focused and service-oriented attitude
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work under pressure in a fast-paced environment
 </li>
 <li>
 Strong problem-solving and multitasking abilities
 </li>
 <li>
 Professional grooming and positive attitude
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
 
 
 Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Service Specialist

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 </li>
 <li>
 Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Conflict resolution experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Muscat Al Husn
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Agent / Associate

Marriott International

<div>Additional Information 
Job Number26013406 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Restaurant Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>Additional Information 
Job Number26020924 
Job CategoryFood and Beverage &amp; Culinary 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

General Manager-Siddharth Lounge by Budda Bar

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE &ndash; TIVOLI LA VIE
 
 
 
 
 
 At
 
 Tivoli La Vie Muscat Hotel &amp; Residences
 
 , we embody the following values:
 
 
 
 <ul>
 <li>
 
 We take pride in our work, our presentation, and the way we communicate with guests and colleagues.
 
 
 
 </li>
 <li>
 
 We use initiative and find the most effective solutions for guests and colleagues.
 
 
 
 </li>
 <li>
 
 We work collaboratively across all departments to deliver exceptional service.
 
 
 
 </li>
 <li>
 
 We seek creative ways to surprise and delight our guests.
 
 
 
 </li>
 <li>
 
 We treat everyone with dignity and respect&mdash;every individual matters.
 
 
 
 </li>
 <li>
 
 We uphold integrity, honesty, and professionalism in everything we do.
 
 
 
 </li>
 <li>
 
 We proudly represent our hotel and our country to guests from around the world.
 
 
 
 </li>
 </ul>
 
 
 POSITION OVERVIEW
 
 
 
 
 
 The
 
 Barista
 
 is responsible for preparing and serving a wide variety of high-quality coffee, tea, and specialty beverages while providing warm, attentive, and engaging guest service. This role ensures consistency, cleanliness, and efficiency at the coffee station, contributing to the overall guest dining experience.
 
 
 
 
 
 KEY DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 Beverage Preparation
 
 
 
 
 <ul>
 <li>
 
 Prepare and serve all espresso-based and brewed beverages according to Tivoli standards.
 
 
 
 </li>
 <li>
 
 Create specialty coffees, teas, and signature drinks with consistency and precision.
 
 
 
 </li>
 <li>
 
 Maintain product quality and ensure proper portioning, temperature, and presentation.
 
 
 
 </li>
 <li>
 
 Ensure freshness of beans, milk, syrups, and all beverage ingredients.
 
 
 
 </li>
 </ul>
 
 
 Guest Service
 
 
 
 
 <ul>
 <li>
 
 Greet guests warmly and take orders in a friendly, professional manner.
 
 
 
 </li>
 <li>
 
 Offer recommendations and upsell beverages and pastries as appropriate.
 
 
 
 </li>
 <li>
 
 Respond proactively to guest needs and resolve issues with courtesy and efficiency.
 
 
 
 </li>
 <li>
 
 Maintain a guest-first mindset at all times.
 
 
 
 </li>
 </ul>
 
 
 Operational Tasks
 
 
 
 
 <ul>
 <li>
 
 Operate espresso machines, grinders, brewers, blenders, and POS systems confidently.
 
 
 
 </li>
 <li>
 
 Maintain cleanliness and organization of the barista station and service counter.
 
 
 
 </li>
 <li>
 
 Assist in stock rotation, inventory checks, and daily requisitions.
 
 
 
 </li>
 <li>
 
 Follow all hygiene, sanitation, and HACCP standards.
 
 
 
 </li>
 </ul>
 
 
 Teamwork &amp; Communication
 
 
 
 
 <ul>
 <li>
 
 Coordinate with the F&amp;B team to ensure smooth and timely service.
 
 
 
 </li>
 <li>
 
 Communicate effectively with colleagues and supervisors about operational needs.
 
 
 
 </li>
 <li>
 
 Support the outlet during busy periods and assist in other areas when required.
 
 
 
 </li>
 </ul>
 
 
 Health, Safety &amp; Hygiene
 
 
 
 
 <ul>
 <li>
 
 Follow all food safety regulations and cleaning schedules.
 
 
 
 </li>
 <li>
 
 Ensure safe operation of all equipment.
 
 
 
 </li>
 <li>
 
 Report hazards, maintenance issues, or equipment faults immediately.
 
 
 
 </li>
 </ul>
 
 
 QUALIFICATIONS &amp; SKILLS
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 
 Previous experience as a Barista or in a similar F&amp;B service role (1&ndash;2 years preferred).
 
 
 
 </li>
 <li>
 
 Experience in a hotel, caf&eacute;, or specialty coffee environment is an advantage.
 
 
 
 </li>
 </ul>
 
 
 Technical Skills
 
 
 
 
 <ul>
 <li>
 
 Strong knowledge of coffee beans, brewing methods, and barista techniques.
 
 
 
 </li>
 <li>
 
 Ability to operate and maintain professional coffee equipment.
 
 
 
 </li>
 <li>
 
 Basic POS and cash-handling skills.
 
 
 
 </li>
 </ul>
 
 
 Personal Competencies
 
 
 
 
 <ul>
 <li>
 
 Excellent communication and guest service skills.
 
 
 
 </li>
 <li>
 
 Attention to detail, creativity, and passion for quality beverages.
 
 
 
 </li>
 <li>
 
 Ability to work under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Positive attitude, professional grooming, and team-oriented mindset.
 
 
 
 </li>
 </ul>
 
 
 PHYSICAL REQUIREMENTS
 
 
 
 
 <ul>
 <li>
 
 Ability to stand for extended periods.
 
 
 
 </li>
 <li>
 
 Comfortable working shifts, weekends, and public holidays.
 
 
 
 </li>
 <li>
 
 Capable of lifting and carrying moderate weights as required.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 &bull; High School diploma
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant operations
 
 
 &bull; Passion for excellent service
 
 
 &bull; Excellent team player
 
 
 &bull; English speaking
 
 
 
</div>

Barista

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

Explore 219+ Guest service specialist in Muscat this March. Find roles across top companies and apply now to boost your career.