customer service representative

specialist, revenue operations Jobs in Islamabad

specialist, revenue operations

accounting intern (male) – morning / night shift Jobs in Islamabad

ai agent specialist

assistant manager - international sales Jobs in Islamabad

assistant manager - international sales

english speaking call center sales specialist evening shift

Rent Islamabad PVT LTD

Job Title: Customer Service Representative (CSR) &ndash; SalesCompany: Provoxio Pvt LtdJob Description: Provoxio Pvt Ltd is looking for a motivated and confident Customer Service Representative (CSR) to join our team. This is an on-site role focused on sales through cold calling, requiring strong communication skills and the ability to engage potential customers effectively.Key Responsibilities:<ul><li>Conduct cold calls to potential clients</li><li>Promote and sell company services/products</li><li>Handle customer queries professionally</li><li>Build and maintain customer relationships</li><li>Achieve daily and monthly sales targets</li><li>Maintain accurate records of calls and sales</li><li>Demonstrate good communication skills</li><li>Utilize prior sales experience to improve performance</li></ul>Job Timings: 3:00 PM &ndash; 12:00 AMSalary: PKR 40,000 &ndash; 60,000 (based on experience and performance)Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous experience in sales is required</li><li>Basic sales and negotiation skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center experience is a plus</li></ul>Location: On-site (Office-based role)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

English Speaking Call Center Sales Specialist(Evening Shift)

Eposmatic (Pvt) Ltd

Job description:Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PM (Morning Shift) Timings: 5:30 PM &ndash; 2:30 AM (Evening Shift)Location: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Comtanix

Job Type: Night Shift (6pm to 3am), On-site Location: Bahria Town, Phase 8, Rawalpindi Salary: Basic + Commission Working Days: Monday to FridayJob Description:Comtanix is a fast-growing BPO (not a call center) situated in Bahria Town Phase 8, Rawalpindi. We are currently looking for motivated individuals for the position of Inside Sales Specialist with excellent verbal and written communication skills.Who We&rsquo;re Looking For:We are looking for an enthusiastic and proactive individual with excellent English communication skills, a strong interest in sales, and the drive to achieve results.Fresh graduates are highly encouraged to apply.Key Responsibilities:<ul><li>Interact with prospective customers across the USA via outbound phone calls and emails to grow and maintain business relationships.</li><li>Proactively hunt for new opportunities within assigned territories and accounts.</li><li>Maintain a well-developed pipeline of qualified prospects.</li><li>Develop strong, ongoing relationships with prospects and existing customers.</li><li>Maintain regular communication with customers and suppliers via phone and email to foster profitable relationships.</li><li>Work with technology partners to provide accurate price quotations based on customer requirements.</li><li>Track all sales activities in the CRM system and keep account information updated.</li><li>Achieve assigned quarterly sales targets.</li><li>Prepare and submit weekly reports to the Sales Manager and Supervisor.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business or a related field.</li><li>Strong analytical, communication, and computer skills.</li><li>Ability to work independently and collaboratively at all levels within the organization.</li><li>Willingness to work night shift.</li></ul>Preferred Skills:MS Office, CRM Handling, B2B Business Development, Business Development Strategies, Strong sales and negotiation skills.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

HRPSP - Your Strategic HR Partner

We Are Hiring &ndash; Training Specialist (Entry Level)Locations: Islamabad / RawalpindiAre you passionate about learning, training, and people development? Join our dynamic team and start your career in the training and development field within a professional call center environment.Position: Training Specialist &ndash; Entry LevelEmployment Type: Full-TimeKey Responsibilities<ul><li>Deliver engaging training sessions on soft skills, customer service, and process knowledge</li><li>Support Training Needs Analysis (TNA) and identify skill gaps</li><li>Assist in developing training content, presentations, and learning materials</li><li>Monitor trainee progress and maintain training performance reports</li><li>Ensure effective learning through structured delivery and engagement techniques</li><li>Coordinate with Operations and Quality teams to align training programs</li></ul>Minimum Qualification<ul><li>Bachelor&rsquo;s Degree (Master&rsquo;s Degree will be preferred)</li></ul>Required Skills<ul><li>Excellent communication skills in English &amp; Urdu with clear pronunciation</li><li>Hands-on experience in Call Center Operations</li><li>Basic knowledge of Adult Learning Principles</li><li>Strong presentation and facilitation skills</li><li>Proficiency in MS Excel &amp; PowerPoint</li><li>Good interpersonal and coordination skills</li><li>Passion to learn, grow, and develop in the training field</li><li>Prior experience in training, facilitation, or coaching will be an advantage</li></ul>What We Offer✔ Salary Up to PKR 62,000 (including performance-based incentives) ✔ Professional learning and development environment ✔ Opportunity to grow into advanced training and leadership rolesJob Type: Full-timePay: Rs62,000.00 per monthWork Location: In person

Training Specialist (Entry Level)

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Location: Remote / Office-Based (Pakistan)(Islamabad) Shift Timing: 3:00 PM &ndash; 12:00 AM (Pakistan Time) Job Type: Full-TimeAbout the RoleWe are looking for confident and motivated Cold Calling Agents to join our growing team. Your primary responsibility will be to connect with potential clients in the UK and introduce our Quran education programs for children and adults.This role is ideal for individuals who are fluent in English, have strong communication skills, and are comfortable speaking with international clients over the phone.Key Responsibilities<ul><li>Make outbound calls to UK-based leads</li><li>Introduce and explain Quran learning programs clearly and professionally</li><li>Identify interested clients and transfer or schedule them with the enrollment team</li><li>Maintain call records and follow-ups</li><li>Meet daily/weekly calling and conversion targets</li></ul>Requirements<ul><li>Good spoken English (UK/neutral accent preferred)</li><li>Prior experience in cold calling or call centers is a plus</li><li>Strong communication and persuasion skills</li><li>Ability to handle rejection and remain motivated</li><li>Basic computer knowledge</li></ul>What We Offer<ul><li>Fixed salary + performance-based incentives</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li><li>Training and script support provided</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Cold Calling Agent – Quran Education Campaign (UK Market)

Explore 281+ English speaking call center sales specialist evening shift in Islamabad this April. Find roles across top companies and apply now to boost your career.