associate, revenue operations Jobs in Islamabad

associate, revenue operations

specialist, revenue operations Jobs in Islamabad

specialist, revenue operations

bidding & tender specialist Jobs in Islamabad

bidding & tender specialist

business development specialist Jobs in Islamabad

business development specialist

customer sales & support specialist Jobs in Islamabad

customer sales & support specialist

specialist revenue operations

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 The Role: Specialist, Revenue Operations
 
 
 
 
 Grade (for internal candidate reference only):
 
 08
 
 
 
 Shift:
 
 This position primarily operates during the night shift from 9 AM to 6 PM US Eastern Time, with the possibility of changes based on business needs.
 
 
 
 The Team:
 
 The Revenue Operations team is a global group with members in Pakistan, India and the Philippines. The team supports the commercial front-line team throughout the Order-to-Cash (OTC) workflow, focusing on Lead to Cash processes through Salesforce CPQ. The team continuously evolves by integrating operations with various departments to assist an expanding range of individuals and teams.
 
 
 
 The Impact:
 
 The Revenue Operations team plays a crucial role in enhancing the commercial buying experience and streamlining the overall sales and revenue cycle. This role is responsible for improving team efficiency, positively impacting the entire Commercial organization and the client experience. Key responsibilities include providing administrative support to frontline sales representatives and relationship managers within the Salesforce CPQ and billing system.
 
 
 
 What&rsquo;s in it for you:
 
 The company is committed to being an equal opportunity employer and fostering a results-driven meritocracy. High standards and accountability are valued at all levels. The organization seeks to identify and reward extraordinary performance with growth opportunities. As growth and new initiatives are planned, there will be opportunities to advance to more specialized roles and become a valuable resource for the team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.
 </li>
 <li>
 Process opportunities for new sales and renewals in Salesforce CPQ, ensuring that all pricing is accurate and aligned with company standards.
 </li>
 <li>
 Coordinate with the Legal team, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting and other OTC teams to resolve client queries efficiently and effectively.
 </li>
 <li>
 Generate and analyze SFDC reports to provide insights on sales performance, operational efficiency, and areas for improvement within the Revenue Operations process.
 </li>
 <li>
 Participate in data governance projects, assisting with data clean-up activities within Salesforce to maintain high data quality standards.
 </li>
 <li>
 Address general inquiries related to new sales and renewals via chat, email, or phone, providing timely and effective support to both internal stakeholders and clients.
 </li>
 <li>
 Conduct root cause analysis of issues within the OTC system, aiming to improve data quality and enhance the overall client buying experience.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong comprehension, verbal, and written communication skills, enabling effective interaction with various stakeholders.
 </li>
 <li>
 Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint, is preferred to facilitate reporting and documentation.
 </li>
 <li>
 Familiarity with Salesforce CPQ and billing systems is advantageous, as it will enhance the ability to perform job functions effectively.
 </li>
 <li>
 Attention to detail, self-motivation, a positive mindset, and an excellent work ethic are essential to thrive in a fast-paced environment.
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 Know Your Rights: Workplace discrimination is illegal
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 327494
 
 
 
 Posted On:
 
 2026-04-01
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Specialist, Revenue Operations

About the Role: 
Grade Level (for internal use): 08
 The Role: Specialist, Revenue Operations
 Grade (for internal candidate reference only): 08
 Shift: This position primarily operates during the night shift from 9 AM to 6 PM US Eastern Time, with the possibility of changes based on business needs.
 The Team: The Revenue Operations team is a global group with members in Pakistan, India and the Philippines. The team supports the commercial front-line team throughout the Order-to-Cash (OTC) workflow, focusing on Lead to Cash processes through Salesforce CPQ. The team continuously evolves by integrating operations with various departments to assist an expanding range of individuals and teams.
 The Impact: The Revenue Operations team plays a crucial role in enhancing the commercial buying experience and streamlining the overall sales and revenue cycle. This role is responsible for improving team efficiency, positively impacting the entire Commercial organization and the client experience. Key responsibilities include providing administrative support to frontline sales representatives and relationship managers within the Salesforce CPQ and billing system.
 What’s in it for you: The company is committed to being an equal opportunity employer and fostering a results-driven meritocracy. High standards and accountability are valued at all levels. The organization seeks to identify and reward extraordinary performance with growth opportunities. As growth and new initiatives are planned, there will be opportunities to advance to more specialized roles and become a valuable resource for the team.
 
Responsibilities: 
Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.
 
Process opportunities for new sales and renewals in Salesforce CPQ, ensuring that all pricing is accurate and aligned with company standards.
 
Coordinate with the Legal team, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting and other OTC teams to resolve client queries efficiently and effectively.
 
Generate and analyze SFDC reports to provide insights on sales performance, operational efficiency, and areas for improvement within the Revenue Operations process.
 
Participate in data governance projects, assisting with data clean-up activities within Salesforce to maintain high data quality standards.
 
Address general inquiries related to new sales and renewals via chat, email, or phone, providing timely and effective support to both internal stakeholders and clients.
 
Conduct root cause analysis of issues within the OTC system, aiming to improve data quality and enhance the overall client buying experience.
 
Requirements: 
Strong comprehension, verbal, and written communication skills, enabling effective interaction with various stakeholders.
 
Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint, is preferred to facilitate reporting and documentation.
 
Familiarity with Salesforce CPQ and billing systems is advantageous, as it will enhance the ability to perform job functions effectively.
 
Attention to detail, self-motivation, a positive mindset, and an excellent work ethic are essential to thrive in a fast-paced environment.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
 
Job ID: 327494
 Posted On: 2026-04-01
 Location: Islamabad, Pakistan

About the Role: 
Grade Level (for internal use): 09
 
The Team: 
We are a global Revenue Operations team with a presence in Pakistan, India and the Philippines. We support the commercial front-line team in the Order-to-Cash process by submitting quotes, generating contracts, and liaising with OTC teams such as legal, Order Management, Fulfillment, and Client Financial Relations.
 
The Impact: 
The Revenue Operations team plays a critical role in optimizing revenue generation and enhancing the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team, impacting the entire Commercial organization as well as enhancing the client experience.
 
What’s in it for you: 
Our Company prides itself on being an equal opportunity employer and results-focused meritocracy. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge into more specialized roles and act as a resource for the team.
 
Responsibilities: 
Pricing new sale and renewal quotes in Salesforce: Accurately determine pricing strategies in Salesforce, collaborating with sales teams to support their efforts in meeting client needs, particularly for strategic and high $ACV clients.
 Assisting internal partners in fixing starting and ending ACV in Salesforce to ensure accurate reflection in the sales and marketing dashboard of Power BI: Collaborate with internal partners to update and maintain accurate starting and ending ACV figures in Salesforce, facilitating effective reporting and analysis in Power BI.
 Leading cross-team and departmental projects aimed at reducing Order Return rates for CPQ quotes, managing suspensions, and addressing usage billing requests such as AMR PPV and Real-Time Premium exchange: Collaborate with various teams to identify and implement strategies that enhance operational efficiency and improve client satisfaction across these critical areas.
 Acting as a subject matter expert, contributing to the decision-making process around business strategy, and mentoring and training junior staff members: Provide strategic insights as an expert and mentor junior team members to enhance their skills and performance.
 Leading the execution of day-to-day driven workflows while supporting the accomplishment of the team's deliverables: Oversee daily workflows, ensuring tasks are completed efficiently and supporting team members in meeting their goals.
 Actively participating in team process improvement initiatives that support and facilitate the team: Engage in initiatives aimed at optimizing team processes and implementing best practices for improved productivity.
 Collaborating closely with internal partners to support and sometimes initiate data clean-up projects and User Acceptance Testing (UAT) initiatives: Work with stakeholders to address data quality issues and participate in UAT to ensure system updates meet requirements.
 
Working with management to manage, improve, and socialize departmental processes for efficient team operations (deliverables tracking and metrics, assignment flows): Collaborate with management to refine processes and develop metrics that enhance team performance and accountability.
 Identifying gaps and developing mechanisms to provide operational support for new capabilities: Identify operational gaps and create processes to support the integration of new capabilities into existing workflows.
 Leading and participating in cross-functional projects that enhance operational efficiency and team collaboration: Lead and engage in projects that improve efficiency and foster collaboration across teams.
 
Requirements: 
Proficiency in MS Office (Word, Excel, and PowerPoint) with advanced Excel skills for complex data analysis, modeling, and reporting.
 Exceptional oral and written communication skills, with the ability to convey complex information clearly and effectively.
 Expertise in Salesforce reporting and Salesforce CPQ (Configure, Price, Quote) functionalities, demonstrating the ability to leverage these tools for optimal sales performance.
 Proven experience in User Acceptance Testing (UAT), ensuring that system updates and enhancements align with business requirements and user needs.
 Strong project management skills, with a track record of successfully leading multiple projects simultaneously while meeting tight deadlines and delivering results.
 Meticulous attention to detail, self-motivated with a proactive approach, and a strong work ethic that drives excellence.
 Excellent analytical skills, capable of dissecting complex issues and developing innovative solutions.
 Strong collaboration skills, with the ability to build relationships and work effectively with stakeholders at all levels of the organization.
 Ability to work independently with minimal supervision, demonstrating initiative and accountability.
 Outstanding organizational, multi-tasking, and prioritization skills, enabling the effective management of competing priorities.
 Commitment to integrity and excellence, with a client-first mindset that prioritizes customer satisfaction.
 Ability to thrive in a fast-paced environment and work effectively under pressure.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 327021
 Posted On: 2026-04-01
 Location: Islamabad, Pakistan

Sr. Specialist, Revenue Operations

eServMD Pvt. Ltd.

eServMD, a leading healthcare services company, is seeking a highly skilled and detail-oriented Medical Billing VOB to join our team. If you have a strong background in medical billing, a keen eye for accuracy, and a passion for ensuring compliance, we invite you to apply for this exciting opportunity.<ul><li>Contact insurance companies to verify patient insurance coverage</li><li>Maintain a system for initial and subsequent verification of benefits</li><li>Prepare call notes, initiate or execute the corrective measures</li><li>Record the actions and post the notes on the customer&rsquo;s revenue cycle platform.</li><li>Use appropriate client specific call note standards for documentation</li><li>Be in the center of ethical behavior and never on the sidelines</li></ul>Requirement:<ul><li>Should have worked as a VOB Specialist for at least 2+ years with medical billing service providers.</li><li>Experience can be anywhere between 1-2 years.</li><li>Good knowledge of revenue cycle, Eligibility &amp; Benefits Verification and Prior Authorization</li><li>Positive attitude to solve problems</li><li>Strong communication skills</li><li>Graduate degree in any field</li></ul>Location: Park Road &ndash; Islamabad (Onsite)Contact # 0317-1178905Shift: 5PM - 2AM (US Timings)Job Type: Full-timeJob Type: Full-timeWork Location: In person

Eligibility & Benefits Verification Specialist

HUM NEWS

Job Title: YouTube SEO &amp; Analytics Specialist Location: Islamabad Experience: 2-3 YearsAbout the Role: We are looking for a results-driven YouTube SEO &amp; Analytics Specialist to optimize our video content for maximum reach, engagement and revenue. The ideal candidate will combine strong analytical skills with a deep understanding of YouTube algorithms, SEO strategies and audience behavior.Key Responsibilities:<ul><li>Conduct keyword research, analyze trends and benchmark competitors to optimize YouTube content.</li><li>Implement SEO strategies for video titles, descriptions, tags and metadata.</li><li>Monitor performance metrics such as CTR, watch time, audience retention and subscriber growth.</li><li>Analyze audience behavior and content performance to recommend growth strategies.</li><li>Collaborate with the team to ensure SEO best practices are applied before publishing.</li><li>Stay updated on YouTube algorithm changes, SEO trends and industry best practices.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Marketing, Media Studies, or a related field from a reputable university.</li><li>Proven experience in YouTube SEO, content optimization, or digital analytics.</li><li>Strong analytical skills with hands-on experience using YouTube Analytics, Google Analytics, and relevant SEO tools.</li><li>Solid understanding of YouTube algorithms, metadata optimization and video performance strategies.</li><li>Ability to interpret data and translate it into clear, actionable recommendations.</li><li>Strong communication and collaboration skills to present insights and work effectively with cross-functional teams.</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

YouTube SEO & Analytics Specialist

AIO App Inc

<div>About the Role You will be joining a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and make those around you better.
AIO is seeking a results-driven IT Operations and Customer Support leader to join our Support Care team as a Senior Support Operations Specialist. Because our support infrastructure is currently in its foundational stages, this is a true &quot;0 to 1&quot; builder role. We do not yet have automated flows or a fully mature tech stack in place. The ideal candidate will leverage their extensive experience to architect our support operations from the ground up designing processes, building out HubSpot integrations, and establishing the automation, reporting, and SLA frameworks needed to scale our service delivery.
Key Responsibilities
<ul><li>CRM Architecture &amp; Administration: Lead the ground-up implementation and administration of CRM (HubSpot, Salesforce, Zendesk). You will be responsible for designing, building, and launching our very first CRM workflows and end-to-end technical support ticketing processes.</li><li>
Building CX Automation: Design and deploy our foundational automation and AI-driven workflows (such as conversational bots and auto-routing) from scratch to eliminate manual effort and efficiently manage ticket volume as we scale. 
</li><li>
Multi-Channel Integration: Set up and launch new integrations across our ticketing systems and self-service portals, pulling channels like Slack, Microsoft Teams, and WhatsApp into a unified workspace.</li><li>
Creating Dashboards &amp; Workflows: Establish our baseline metrics by building out the first generation of KPIs, SLA dashboards, and custom utilization reports. Dashboarding, SLA tracking, and performance reporting will be critical for daily functions that you will design and own. 
</li><li>
Establishing Case Hygiene &amp; QA: Define, document, and enforce our first strict SLA/KPI governance protocols. You will build the incident, problem, and change management workflows required to ensure high-quality case hygiene and identify process gaps.</li><li>
CSAT &amp; Escalation Workflows: Create the blueprint for CSAT-driven escalation handling to resolve complex technical issues. Set up the automated mechanisms to follow up with clients, striving to achieve and maintain CSAT scores of 95% or higher.</li><li>
Team Training &amp; Enablement: Train the support team on the newly built workflows, troubleshooting protocols, and customer communication standards to ensure adoption and excellent service delivery.</li><li>
Performance Evaluation: Set up the frameworks to evaluate overall team performance. Create utilization reports and set up KPIs to provide regular coaching, feedback, and management of team members.</li><li>
Support Operations Leadership: Oversee the rollout of our platform support operations and serve as the primary escalation point, ensuring accurate, real-time communication between support teams and backend operations.</li></ul>
Qualifications &amp; Requirements
<ul><li>Experience: 4+ years of experience in IT Ops and Tech Support Ops, with a proven track record of building out systems and workflows from scratch.</li><li>
Leadership: 2+ years minimum in a leadership role or overseeing large Tech Support, IT Support, or CX Support Ops teams.</li><li>
Education: Bachelor's degree in any field. Masters preferred.
</li><li>Technical Stack: Proven expertise in administering and building out platforms including HubSpot, Jira, Microsoft 365, and N-able MSP Manager. Additional experience with Zendesk, ServiceNow, Salesforce, and Zoho is highly valued.</li><li>
Reporting &amp; Analytics: Strong proficiency in creating custom dashboards, SLA tracking mechanisms, and performance utilization reports to extract actionable insights and drive data-backed operational decisions.</li><li>
Training &amp; Quality Assurance: Proven ability to develop and implement Quality Assurance (QA) frameworks from scratch, audit support interactions, and deliver structured technical training and coaching to upskill support teams.</li><li>
Automation Skills: Strong background in establishing conversational AI/chatbots, workflow automation, and process optimization where none previously existed.</li><li>
Soft Skills: Must possess strong leadership, stakeholder management, adaptability, conflict resolution, and change management skills with a deeply customer-centric mindset. Ability to thrive in a highly agile, startup-like environment.</li></ul>
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</div>

Senior Support Ops Specialist

HR Ways

About the company we're hiring for currently:A KSA-based startup under the umbrella of a group of companies working in the healthcare sector.Job Description:We are seeking a Chief Accountant with 4&ndash;5 years of experience in the hospital/healthcare sector to independently manage day-to-day finance operations. The role will operate under the guidance of the CFO and Finance Manager, providing accurate financial reporting, monitoring revenue cycles, and ensuring compliance across all accounting processes.Key Responsibilities<ul><li>Manage end-to-end accounting functions, including ledger management, reconciliations, and month-end/year-end closing.</li><li>Oversee hospital billing, revenues, and insurance claim processes.</li><li>Monitor financial transactions related to laboratory tests, CT scans, ultrasound, and other diagnostic services.</li><li>Ensure timely and accurate processing of accounts payable, accounts receivable, and general ledger activities.</li><li>Prepare financial reports, budgets, and forecasts for senior management review.</li><li>Work with ERP and Hospital Information Systems; experience with SAP S/4 HANA preferred.</li><li>Ensure compliance with accounting standards, statutory requirements, and internal policies.</li><li>Support internal and external audits.</li><li>Assist in financial planning, analysis, and operational improvements.</li><li>Coordinate with other departments for financial and operational data to ensure seamless processes.</li><li>Maintain clear and professional communication with internal teams, senior management, and external stakeholders.</li></ul>Requirements:<ul><li>ACCA/CA (Part-qualified or finalist) and/or Bachelors or Masters in Accounting or Finance.</li><li>Hands-on experience with hospital billing, revenue management, and insurance claims.</li><li>Familiarity with laboratory and diagnostic revenue streams (CT, ultrasound, lab tests).</li><li>Expertise in Hospital Information Systems (HIS).</li><li>Proficient in ERP systems; SAP S/4 HANA experience preferred.</li><li>Strong analytical, problem-solving, and reporting skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work independently while collaborating with senior management.</li><li>Close attention to detail and accuracy.</li><li>Experience: 4&ndash;5 years of experience in hospital or healthcare finance operations is mandatory.</li></ul>﻿﻿﻿﻿Other Details:Work Mode: Remote - Full Time (9 am - 6 pm Saudi Time) - 11 am - 8 pm PKTExperience: 4-5 Years (In Hospital/Healthcare)Days: ﻿Monday to FridayBenefits:<ul><li>Medical Insurance</li><li>Gratuity</li></ul>Job Type: Full-timeWork Location: Remote

Chief Accountant - Hospital/HealthCare Industry

Explore 300+ Specialist revenue operations in Islamabad this April. Find roles across top companies and apply now to boost your career.

300 specialist revenue operations jobs In Islamabad

Specialist, Revenue Operations

Specialist, Revenue Operations

Sr. Specialist, Revenue Operations

Eligibility & Benefits Verification Specialist

YouTube SEO & Analytics Specialist

Senior Support Ops Specialist

Chief Accountant - Hospital/HealthCare Industry