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event operations manager

Marriott International

<div>Additional Information 
Job Number25204004 
Job CategoryEvent Management 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; experienced (1 &ndash; 2 years of experience) in the event management or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Event Logistics and Operations
<ul><li>Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.</li></ul>
<ul><li>Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.</li></ul>
<ul><li>Adheres to all standards, policies, and procedures.</li></ul>
<ul><li>Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.</li></ul>
<ul><li>Manages group room blocks and meeting space for average to large-sized assigned groups.</li></ul>
<ul><li>Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.</li></ul>
<ul><li>Uses his/her judgment to integrate current trends in event management and event design.</li></ul>
<ul><li>Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).</li></ul>
<ul><li>Participates in customer site inspections and assists with the sales process as necessary.</li></ul>
<ul><li>Performs other duties as assigned to meet business needs.</li></ul>
<ul><li>Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner&rsquo;s experience.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Makes presence known to customer at all times during this process.</li></ul>
<ul><li>Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.</li></ul>
<ul><li>Follows up with customer post-event.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Ensures hourly employees understand expectations and parameters for event activities.</li></ul> 
Leading Event Management Teams
<ul><li>Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.</li></ul>
<ul><li>Leads formal pre-event and post-event meetings for average to large-sized assigned groups.</li></ul>
<ul><li>Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).</li></ul> 
Supporting and Coordinating with the Sales and Marketing Function
<ul><li>Assists in the sales process and revenue forecasting for customer groups.</li></ul>
<ul><li>Up-sells products and services throughout the event process.</li></ul>
<ul><li>Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.</li></ul> 
Conducting Human Resources Activities
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Assists in the development and implementation of corrective action plans.</li></ul>
<ul><li>Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.</li></ul>
<ul><li>Works with the property staff and customers to address operational challenges associated with his/her group.</li></ul>
<ul><li>Performs other duties as assigned to meet business needs.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Events Manager

Abu Dhabi Airports

<div>
 
 
 Head of Events &amp; Operations
 
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Head of Events &amp; Operations will lead the strategic planning, execution, and operational management of all events, corporate functions, and activations for AD Airports. In addition to delivering impactful events that elevate the brand and support strategic goals, the role also oversees operational functions within the Marketing, Brand and Communications department, including audits, policy and procedures governance, budget management, and marketing asset oversight. This is a cross-functional leadership position requiring a dynamic individual with proven expertise in event management, project management, operational excellence, stakeholder engagement, and team leadership. The role involves managing relationships with external agencies, vendors, and stakeholders, ensuring a cohesive and impactful event experience.
 
 
 
 
 
 
 MAJOR AREAS OF RESPONSIBILITY
 
 
 
 
 
 
 
 Strategic Planning &amp; Execution:
 
 
 <ul>
 <li>
 Develop, manage, and execute the event and activations calendar in alignment with AD Airports' strategic objectives and goals.
 </li>
 <li>
 Work with the VP of Marketing, Brand and Communications and senior stakeholders to deliver end-to-end event management needs for the business.
 </li>
 <li>
 Create and implement comprehensive event plans, from conception through to execution, ensuring alignment with business objectives.
 </li>
 <li>
 Coordinate all internal and external parties, ensuring a cohesive and consistent approach to delivering AD Airports' brand at events and corporate functions.
 </li>
 </ul>
 
 
 Event Execution &amp; Coordination:
 
 
 <ul>
 <li>
 Manage end-to-end delivery of all corporate events, conferences, exhibitions, product launches, and brand activations.
 </li>
 <li>
 Develop and manage the execution of trade delegations, roadshows, and international events in coordination with embassies, business agencies, and consultants.
 </li>
 <li>
 Work closely with the marketing, brand and communications team to ensure all events are aligned with the company&rsquo;s branding and messaging.
 </li>
 </ul>
 
 
 Stakeholder Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Serve as the primary liaison with internal and external senior stakeholders to align with their event requirements and deliver events on time and within budget.
 </li>
 <li>
 Collaborate with various department heads to develop and implement event strategies that align with AD Airports' business goals.
 </li>
 <li>
 Brainstorm, research, plan, and execute events and conferences for the business, ensuring alignment with AD Airports&rsquo; strategic objectives.
 </li>
 <li>
 Build strong relationships with embassies, local and global agencies, industry partners, to support international event participation.
 </li>
 </ul>
 
 
 Agency &amp; Budget Management:
 
 
 <ul>
 <li>
 Lead procurement and management of third-party suppliers and agencies, ensuring cost control, quality standards, and timely delivery.
 </li>
 <li>
 Monitor and direct the timely delivery of all activities and events related to AD Airports, ensuring optimal brand exposure and impact.
 </li>
 <li>
 Manage event budgets, ensuring cost efficiency and timely utilisation of funds while balancing impact and brand exposure.
 </li>
 </ul>
 
 
 Department Operations:
 
 
 
 Oversee governance and operational support for the Marketing, Brand and Communications team, including:
 
 <ul>
 <li>
 Policy and procedure development and compliance
 </li>
 <li>
 Addressing departmental audits and risk management gaps
 </li>
 <li>
 Asset management (digital and physical), inventory controls, and documentation
 </li>
 <li>
 Budget planning, tracking, and reporting in coordination with Finance and Procurement
 </li>
 <li>
 Standardize and streamline workflows, documentation, and reporting across all team functions.
 </li>
 </ul>
 
 
 Monitoring, Reporting, &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Monitor trends and market dynamics, competitor activities, and emerging tools to ensure brand relevance at all events and activations.
 </li>
 <li>
 Create post-event reports, evaluate the effectiveness of events, and provide insights to senior management for continuous improvement.
 </li>
 <li>
 Track and report on event metrics, ensuring projects are completed on time, on budget, and to the highest standards.
 </li>
 </ul>
 
 
 Project Management &amp; Leadership:
 
 
 <ul>
 <li>
 Take full project management responsibility for the overall delivery of event programmes, ensuring all components are managed efficiently.
 </li>
 <li>
 Track the overall progress of event programmes, identifying and addressing any challenges or delays.
 </li>
 <li>
 Ensure a joined-up approach across both internal and external teams, coordinating a range of resources to execute events effectively.
 </li>
 </ul>
 
 
 Other Duties:
 
 
 <ul>
 <li>
 Perform any other duties as requested by the reporting manager.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION AND QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor's degree in Event Management, Marketing, or a related field.
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE
 
 
 <ul>
 <li>
 10 years of experience in event planning, with at least 5 years in a leadership role.
 </li>
 </ul>
 
 
 
 
 
 SKILLS
 
 
 <ul>
 <li>
 Strong project management and organisational skills, with the ability to manage multiple projects simultaneously.
 </li>
 <li>
 Experience managing budgets, vendor relationships, and event logistics.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Strong understanding of branding, event execution, and the ability to develop strategic event plans.
 </li>
 <li>
 Skilled in using event management tools and software.
 </li>
 </ul>
</div>

Head of Events & Operations - UAE National

UNF Group

Role Summary: The Assistant Sales Manager &ndash; Catering supports the Sales Manager in driving catering sales, maintaining client relationships, and achieving revenue targets. The role focuses on business development, client coordination, proposal preparation, and execution of catering events while ensuring high customer satisfaction.Key Responsibilities:<ul><li>Assist in developing and implementing catering sales strategies to achieve targets</li><li>Identify new business opportunities (corporate, events, weddings, government, and private clients)</li><li>Handle client inquiries, prepare quotations, proposals, and contracts</li><li>Coordinate with operations, kitchen, and logistics teams to ensure smooth event execution</li><li>Conduct client meetings, site visits, and tastings when required</li><li>Support in negotiating pricing and closing deals under management guidance</li><li>Maintain accurate sales records, reports, and client databases</li><li>Follow up on leads, confirmations, payments, and post-event feedback</li><li>Ensure compliance with company policies, food safety, and UAE regulations</li><li>Represent the company professionally at networking events and exhibitions</li></ul>Requirements &amp; Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Business, Hospitality, or related field</li><li>Minimum 2&ndash;4 years&rsquo; experience in catering or hospitality sales (UAE experience preferred)</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Knowledge of catering operations and event coordination</li><li>Proficiency in MS Office and CRM systems</li><li>Valid UAE driving license (preferred)</li><li>Ability to work under pressure and meet deadlines</li></ul>Key Competencies:<ul><li>Sales-oriented and target-driven</li><li>Strong customer service mindset</li><li>Team collaboration and coordination</li><li>Attention to detail</li><li>Time management and problem-solving</li></ul>Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per month

Assistant Sales Manager - Catering & Events

Renaissance Corporate Services

Business Development Manager – MICE
 
Shangri-La Group | Abu Dhabi, United Arab Emirates
 
About Us
 
Find Your Shangri-La in Shangri-La.
 
Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
 
As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
 
Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
 
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
 
As a Business Development Manager – MICE, you drive revenue growth by developing and managing meetings, incentives, conferences, and events business. And you will build strong relationships with corporate clients, event organizers, and agencies to maximize revenue. Also, you will align sales strategies with the hotel’s luxury positioning and large-scale event capabilities.
 
Key Responsibilities: 
Identify, develop, and manage MICE accounts to achieve rooms, banquet, and event revenue targets.
 Build and maintain strong relationships with corporate clients, event planners, PCOs, and MICE agencies.
 Prepare and negotiate group contracts, proposals, and event packages in coordination with operations teams.
 Monitor market trends, competitor activity, and pricing strategies within the UAE MICE segment.
 Represent the hotel at trade shows, sales missions, site inspections, and networking events.
 
About You: 
Strong knowledge of the UAE MICE market, event planning processes, and group contracting.
 Excellent negotiation, sales, and relationship management skills.
 Ability to manage complex proposals, large-scale events, and multiple stakeholders.
 Strong communication, presentation, and coordination skills across departments.
 Analytical mindset with the ability to forecast, budget, and track MICE performance.
 Highly organized, proactive, and able to work under pressure in a dynamic environment.
 Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field.
 Professional certifications in Sales, Revenue Management, or Marketing are an added advantage.
 Minimum of 3-5 years of progressive experience in the hospitality industry.
 
Why Join Us: 
A workplace that values your passion and supports self-realization and personal growth.
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Business Development Manager - MICE (174013)

BESIX

Soft Services Operations Management Supervise daily operations of soft services (cleaning landscaping pest control waste management) ensuring all activities are executed efficiently safely and in line with the international standards and cleaning schedules. Team Leadership & Performance Monitoring Lead and coordinate a team of soft services staff and supervisors ensuring proper shift coverage task assignment attendance and performance. Assist the Facilities Manager in evaluating staff productivity performance and identifying training needs. Service Provider Oversight & Quality Assurance Act as a key liaison for outsourced service providers monitoring deliverables service quality and adherence to SLAs / KPIs. Conduct regular inspections audits and spot checks to maintain high standards and drive continuous improvement. Health Safety & Compliance Management Enforce strict compliance with health and safety regulations child protection protocols and schoolspecific policies. Prepare and review risk assessments work permits and safe work method statements (SWMS). Organize safety briefings toolbox talks and emergency drills. Stakeholder Engagement & Issue Resolution Serve as the primary contact for resolving soft servicesrelated issues raised by school management teaching staff and stakeholders ensuring timely and effective followup. Inventory & Procurement Support Manage consumables and cleaning supply inventory raising procurement requests (PR / PO) as needed and ensuring materials are always available to support smooth operations. Documentation & Reporting Maintain uptodate records for audits inspections staff onboarding and operational reporting. Provide regular updates to the Facilities Manager on service performance compliance and improvement opportunities. Event & Special Activity Coordination Support school events and special activities by coordinating logistics with service providers ensuring soft services are aligned with event requirements Qualifications <ul> <li>Diploma or Bachelors degree in Facilities Management Hospitality or a related field.</li> <li>Minimum 710 years of relevant experience in soft services with at least 3 years in a supervisory or senior supervisory role preferably within school facilities.</li> <li>Strong leadership team management and conflictresolution skills.</li> <li>Indepth knowledge of hygiene cleaning protocols and safety practices within a school or similar setting.</li> <li>Experience with CAFM systems and reporting tools is preferred.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work under pressure and manage multiple priorities effectively.</li> </ul> Additional Information We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration. Remote Work: No Employment Type: Fulltime Experience: years Vacancy: 1

Senior Soft Services Supervisor

TRACTEBEL

<div>
 
 Job Title: Executive Admin &ndash; HR Operations
 
 
 
 
 Location:
 
 UAE (Dubai)
 
 
 
 Reporting To:
 
 HR Officer &amp; Office Manager
 
 
 
 Mission
 
 
 
 <ul>
 <li>
 Provide clear, professional, and accurate advice and guidance to managers on a wide range of onboarding-related issues.
 </li>
 <li>
 Deliver HR operations support to managers and staff that is responsive and timely.
 </li>
 <li>
 Assist the Admin Manager in Dubai with day-to-day administrative activities.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure all new joiners in the Middle East are scheduled for mandatory inductions and maintain accurate tracking.
 </li>
 <li>
 Provide first-level support to Line Managers on all matters related to mandatory training, including follow-up and data file updates.
 </li>
 <li>
 Assist the Admin Manager in Dubai with daily administrative tasks and event organization.
 </li>
 <li>
 Coordinate with internal stakeholders to confirm induction dates and ensure timely communication and invitations to participants.
 </li>
 <li>
 Prepare reports as required by management.
 </li>
 <li>
 Manage new joiner announcements across the region.
 
 
 </li>
 </ul>
 
 Key Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Ability to manage workflow in a fast-paced, lean environment with multiple and changing priorities.
 </li>
 <li>
 Experience in handling ambiguity and providing quick solutions/recommendations.
 </li>
 <li>
 Strong ability to maintain confidentiality regarding employee matters.
 </li>
 <li>
 Excellent interpersonal skills: patient, helpful, and professional as the first point of contact for employee issues.
 </li>
 <li>
 Ability to handle multiple projects and meet deadlines.
 </li>
 <li>
 Detail-oriented with exceptional organizational skills; accuracy is essential.
 
 
 </li>
 </ul>
 Business Unit: Tractebel
 
 
 Division: Tractebel Div2
 
 
 Legal Entity: TRACTEBEL ENGINEERING S.A., DUBAI BRANCH
 
 
 Professional Experience: Junior (experience &lt; 3 years)
 
 
 Education Level: Bachelor's Degree
 
 
 Company Name: Tractebel
</div>

Executive Admin - HR Ops

tostatto cafe

Branch Supervisor - for Pinoy RestaurantsCompany: Pinoy Restaurant and Burger ChainReports To: Brand ManagerLocation: Abu Dhabi, UAE (Defense Road / Electra)I. Position SummaryThe Branch Supervisor is a key leadership role responsible for the day-to-day excellence of both Pinoy Restaurant and Burger Chain. You will ensure that the &quot;Fresh &amp; Lean&quot; philosophy is maintained, service is &quot;Jolly&quot; and efficient, and that both brands meet their sales targets. You will bridge the gap between kitchen production and dining service, with a heavy focus on Bulk Service and Staff Development.II. Key Responsibilities1. Service Excellence &amp; Training<ul><li>Service Standards: Train and monitor dining staff on the &quot;Mabuhay Way&quot;&mdash;ensuring every guest is greeted warmly and served within 12&ndash;15 minutes (Ala Carte).</li><li>Product Knowledge: Conduct daily briefings to ensure staff can describe Charcoal Grill items and Kakanin in detail.</li><li>Upselling: Drive revenue by training staff on suggestive selling for desserts, grilled foods and drinks.</li></ul>2. Event Management &amp; Coordination<ul><li>Planning: Act as the primary point of contact for catering and in-house events.</li><li>Execution: Supervise the &quot;Event Team&quot;, ensuring decor, food timing, and guest service are flawless.</li><li>Follow-up: Collect guest feedback post-event to improve future operations.</li></ul>3. Product Development &amp; Quality Control<ul><li>Innovation: Assist the Head Chef and Manager in developing new Ala Carte dishes or seasonal special offers.</li><li>Consistency: Perform daily &quot;Taste Tests&quot; to ensure Charcoal Roast Chicken and Kakanin meet brand standards.</li><li>Wastage Control: Enforce the &quot;No Bain-Marie Waste&quot; policy, ensuring stock is rotated (FIFO) to keep waste under 5%.</li></ul>4. Operational Administration<ul><li>Duty Roster: Assist in managing the &quot;Synergy Swap&quot; schedule between branches to ensure no shift is short-staffed.</li><li>Inventory: Monitor daily stock levels and coordinate with suppliers to prevent &quot;Sold Out&quot; scenarios during peak rushes.</li></ul>III. Job Specification (Requirements)RequirementExperienceMinimum 2&ndash;3 years in a Supervisory role in a Pinoy restaurant or fast-food setting.EducationDiploma or Degree in Hospitality or Business Management is preferred.Event SkillsProven ability to manage catering logistics and large group bookings.Training AbilityMust be a &quot;natural teacher&quot; who can simplify complex tasks for new joiners.PersonalityHigh energy, &quot;Jolly&quot; disposition, and able to remain calm during the dinner rush.Technical SkillsProficient in POS systems and basic Microsoft Excel for reporting.LanguageFluent in Tagalog and English (essential for customer and management interaction).IV. Key Performance Indicators (KPIs)1. Sales Target: Achieving monthly branch revenue goals.2. Service Speed: Maintaining an average ticket time of under 15 minutes for Ala Carte.3. Staff Retention: Zero staff turnover within the first 6 months of a new hire's joining.4. Waste Management: Keeping food wastage consistently below the 5% threshold.Job Location: Abu Dhabi, UAE Salary Range: AED 3,000 / monthly (All Inclusive) based on your experience and qualification.Candidate must be available in the UAE and ready to join Immediately.Job Types: Full-time, PermanentPay: Up to AED3,000.00 per monthApplication Question(s):<ul><li>Do you have any experience as Supervisor in Pinoy Food Restaurants</li></ul>Experience:<ul><li>Supervisor: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Branch Supervisor

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