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executive oms

<div>At DHL Global Forwarding, we are enabling global trade by connecting our business customers&rsquo; goods to any corner of the globe, providing international and domestic freight deliveries worldwide. Being the World&rsquo;s Leading Logistics company, our 600,000 people in over 220 countries and territories, work every day to go beyond delivering shipments&mdash;we deliver trust, precision, and excellence. Backed by the strength of DHL Group, we bring together international standards with deep local expertise and Being an Employer of Choice is not just a goal for us&mdash;it&rsquo;s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. 
 
If you're looking to join a purpose-led, people-first organization that shapes the future of logistics with compliance, integrity and care&mdash;DHL Global Forwarding is where you belong. 
 
Overview: 
 
We are seeking applications for the position of &quot;Executive OMS&quot;. The incumbent will be responsible in managing relationships with key customers in various tasks and handling day-to-day shipments &amp; operational activities of Ocean Freight - Order Management Solution (OMS) in most efficient, smooth, and productive manner to meet KPIs, service deliverables &amp; customer expectations. 
 
If this exciting opportunity interests you and you meet the criteria below, please apply. 
 
Key Role &amp; Responsibilities:<div> 
 
<ul><li>Address and resolve customer complaints and inquiries in a professional and timely manner.</li></ul>
 
<ul><li>Submit Electronic Shipping Instructions (ESI) to shipping lines and consolidators.
</li></ul> 
<ul><li>Prepare Master Bill of Lading (MBL), House Bill of Lading (HBL), and Forwarders Cargo Receipt (FCR) as required.
</li></ul> 
<ul><li>Manage accounts receivable and payable to ensure accurate financial transactions.
</li></ul> 
<ul><li>Ensure the timely dispatch of documents related to shipping and logistics.
</li></ul> 
<ul><li>Oversee daily operations and transactions within the forwarding area, ensuring efficiency and compliance with company standards.
</li></ul> 
<ul><li>Collaborate with team members to review and analyze customer complaints, implementing solutions as necessary.
</li></ul> 
<ul><li>Perform data entry tasks in systems such as ISC+, INX, and GSC to maintain accurate records.</li></ul> 
 
 
</div>Experience:<div> 
 
<ul><li>2-3 years of experience in related field.</li></ul>
 
<ul><li>Strong command on MS Office.</li></ul></div> 
 
Qualification:<div> 
 
<ul><li>Bachelor&rsquo;s Degree required in the relevant field.</li></ul></div> 
 
Apply now to be part of our exceptional team, DGF Pakistan - a Great Place to Work and a Top Employer and our mission to redefine the logistics industry!</div>

Executive OMS

DHL Global Forwarding

<div>
 At DHL Global Forwarding, we are enabling global trade by connecting our business customers&rsquo; goods to any corner of the globe, providing international and domestic freight deliveries worldwide. Being the World&rsquo;s Leading Logistics company, our 600,000 people in over 220 countries and territories, work every day to go beyond delivering shipments&mdash;we deliver trust, precision, and excellence. Backed by the strength of DHL Group, we bring together international standards with deep local expertise and Being an Employer of Choice is not just a goal for us&mdash;it&rsquo;s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
 
 
 If you're looking to join a purpose-led, people-first organization that shapes the future of logistics with compliance, integrity and care&mdash;DHL Global Forwarding is where you belong.
 
 
 
 Overview:
 
 
 
 We are seeking applications for the position of "Executive OMS". The incumbent will be responsible in managing relationships with key customers in various tasks and handling day-to-day shipments &amp; operational activities of Ocean Freight - Order Management Solution (OMS) in most efficient, smooth, and productive manner to meet KPIs, service deliverables &amp; customer expectations.
 
 
 If this exciting opportunity interests you and you meet the criteria below, please apply.
 
 
 
 Key Role &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Address and resolve customer complaints and inquiries in a professional and timely manner.
 </li>
 <li>
 Submit Electronic Shipping Instructions (ESI) to shipping lines and consolidators.
 </li>
 <li>
 Prepare Master Bill of Lading (MBL), House Bill of Lading (HBL), and Forwarders Cargo Receipt (FCR) as required.
 </li>
 <li>
 Manage accounts receivable and payable to ensure accurate financial transactions.
 </li>
 <li>
 Ensure the timely dispatch of documents related to shipping and logistics.
 </li>
 <li>
 Oversee daily operations and transactions within the forwarding area, ensuring efficiency and compliance with company standards.
 </li>
 <li>
 Collaborate with team members to review and analyze customer complaints, implementing solutions as necessary.
 </li>
 <li>
 Perform data entry tasks in systems such as ISC+, INX, and GSC to maintain accurate records.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 
 <ul>
 <li>
 2-3 years of experience in related field.
 </li>
 <li>
 Strong command on MS Office.
 
 
 
 </li>
 </ul>
 
 Qualification:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required in the relevant field.
 
 
 
 </li>
 </ul>
 Apply now to be part of our exceptional team, DGF Pakistan - a Great Place to Work and a Top Employer and our mission to redefine the logistics industry!
</div>

Scaleup Connect

E-commerce Operations Executive<ul><li>Location: Karachi</li><li>Employment Type: Full-Time</li><li>Work Mode: Onsite</li><li>Working Days: Monday &ndash; Friday</li><li>Working Hours: 6:00 PM &ndash; 3:00 AM</li></ul>About the RoleWe are looking for an experienced and self-driven E-commerce Operations Executive to take full ownership of our multi-platform online operations. This is a senior individual contributor role &mdash; we need someone who thinks like a manager, operates independently, and consistently delivers results without being micromanaged.You will be the backbone of our e-commerce business &mdash; keeping Amazon, eBay, and Shopify operations running at peak performance across inventory, logistics, advertising, and marketplace growth.Note: This position follows US business hours (6 PM &ndash; 3 AM PKT), ideal for candidates experienced with international e-commerce operations.What You'll Do<ul><li>Manage and optimize daily operations across Amazon, eBay, Shopify, and other e-commerce platforms</li><li>Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities</li><li>Oversee inventory accuracy, order processing, and stock reconciliation workflows</li><li>Coordinate with logistics teams to ensure timely and accurate order fulfillment</li><li>Monitor seller ratings, performance metrics, and marketplace health KPIs</li><li>Identify and implement process improvements that reduce costs and boost operational efficiency</li><li>Support private-label product launches and assist with supplier negotiations</li><li>Manage paid advertising campaigns across Amazon Sponsored Products, Google Ads, and Facebook Ads Manager</li><li>Provide operational guidance to the support team and collaborate cross-functionally when needed</li><li>Stay current with marketplace algorithm updates, FBA guidelines, and e-commerce industry trends</li></ul>What We're Looking For<ul><li>Hands-on experience managing Amazon Seller Central, eBay, and Shopify</li><li>Strong data skills &mdash; Excel, SQL, or BI tools for performance tracking and decision-making</li><li>Solid understanding of inventory management, demand forecasting, and logistics coordination</li><li>Experience with order management systems (OMS) and inventory management systems (IMS)</li><li>Ability to work independently, manage priorities, and take full ownership of outcomes</li><li>Knowledge of e-commerce regulations, quality standards, and marketplace compliance</li><li>A process-builder mindset &mdash; you identify inefficiencies and fix them before they become problems</li></ul>Bonus Points For<ul><li>Proven track record of driving sales growth on Amazon or eBay</li><li>Experience supporting or executing private-label product launches end to end</li><li>Hands-on experience with marketplace advertising tools and performance marketing</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working hours?</li></ul>Work Location: In person

E-commerce Operations Executive

Datamatics Technologies

<div>
 
 
 
 
 Job Title:
 
 Utility Industry Consultant (Domain SME)
 
 
 
 
 
 
 
 
 Location:
 
 Hybrid
 
 
 
 
 
 
 
 
 Employment Type:
 
 Contract
 
 
 
 
 
 
 
 
 Experience Level:
 
 Senior (7+ years in Utilities)
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 
 
 We are seeking a specialized Utility Industry Consultant to act as the bridge between business stakeholders (Operations, Finance, Asset Management) and the technical development team. The primary mission is to identify, define, and operationalize high-value Key Performance Indicators (KPIs) specific to the utility sector.
 
 
 
 
 
 
 
 Unlike a standard data analyst, this candidate must understand
 
 why
 
 certain metrics matter (regulatory, safety, reliability) and translate that logic into precise business rules for developers.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Identify high-value utility KPIs
 
 
 
 
 
 (reliability, operational, financial, customer, grid modernization) through stakeholder workshops.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Define business rules
 
 
 
 
 
 for each KPI: numerators/denominators, filters (e.g., exclude major events), temporal logic, and aggregation hierarchies.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Translate rules into technical specs
 
 
 
 
 
 (pseudo-code, decision tables, mapping docs) for data engineers and BI developers.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Validate KPI logic
 
 
 
 
 
 by reviewing testing outputs, and leading UAT with utility subject matter experts.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Document KPI dictionary
 
 
 
 
 
 and support change management / internal training.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 
 
 
 Domain Expertise
 
 
 
 
 <ul>
 <li>
 
 
 
 7+ years working in or consulting for
 
 Electric, Gas, or Water utilities
 
 .
 
 
 
 </li>
 <li>
 
 
 
 Deep understanding of utility data sources:
 
 SCADA, ADMS/OMS, GIS, CIS, EAM (Maximo/SAP), Smart Meters (AMI)
 
 .
 
 
 
 </li>
 <li>
 
 
 
 Fluency in utility regulatory frameworks (NERC CIP, FERC, RTO/ISO market rules, or local PUC standards).
 
 
 
 </li>
 </ul>
 
 
 
 
 KPI &amp; Analytical Skills
 
 
 
 
 <ul>
 <li>
 
 
 
 Proven track record of defining operational KPIs for:
 
 
 
 <ul>
 <li>
 
 
 
 
 Reliability
 
 (SAIDI, SAIFI, CAIDI, MAIFI)
 
 
 
 </li>
 <li>
 
 
 
 
 Operational Excellence
 
 (Crew ETA accuracy, First-time fix rate)
 
 
 
 </li>
 <li>
 
 
 
 
 Customer
 
 (Average speed to answer, Call abandonment rate)
 
 
 
 </li>
 <li>
 
 
 
 
 Financial
 
 (Bad debt %, Rate case metrics)
 
 
 
 </li>
 <li>
 
 
 
 
 Grid Modernization
 
 (DER hosting capacity utilization, Volt/VAR optimization success).
 
 
 
 </li>
 </ul>
 </li>
 <li>
 
 
 
 Ability to differentiate between a "lagging" and "leading" indicator for utilities.
 
 
 
 </li>
 <li>
 
 
 
 Experience writing detailed Business Rules Documents (BRDs) or User Stories (e.g., "Given, When, Then" formats).
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 
 
 
 <ul>
 <li>
 
 
 
 Exceptional facilitation skills to mediate between a lineman (field) and a data architect (IT).
 
 
 
 </li>
 <li>
 
 
 
 Conflict resolution: "Why doesn't the KPI match my spreadsheet?" scenarios are common.
 
 
 
 </li>
 </ul>
 
 
 
 
 Nice to Have (Differentiators)
 
 
 
 
 <ul>
 <li>
 
 
 
 Experience with
 
 Utility-specific BI tools
 
 (e.g., OSIsoft PI Vision, GE Digital APM, Oracle Utilities Opower).
 
 
 
 </li>
 <li>
 
 
 
 Knowledge of
 
 ISO 55000
 
 (Asset Management) or
 
 WEF
 
 (Water) standards.
 
 
 
 </li>
 <li>
 
 
 
 Previous role as a Utility Data Steward or Business Analyst in a large IOU (Investor-Owned Utility) or Co-op.
 
 
 
 </li>
 </ul>
</div>

Utility Industry Consultant

Datamatics Global Services Ltd

<div>Job Title: Utility Industry Consultant (Domain SME) 
Location: Hybrid 
Employment Type: Contract 
Experience Level: Senior (7+ years in Utilities) 
 
Role Overview 
We are seeking a specialized Utility Industry Consultant to act as the bridge between business stakeholders (Operations, Finance, Asset Management) and the technical development team. The primary mission is to identify, define, and operationalize high-value Key Performance Indicators (KPIs) specific to the utility sector. 
Unlike a standard data analyst, this candidate must understand why certain metrics matter (regulatory, safety, reliability) and translate that logic into precise business rules for developers. 
 
Key Responsibilities<ul><li>
Identify high-value utility KPIs (reliability, operational, financial, customer, grid modernization) through stakeholder workshops.</li><li>
Define business rules for each KPI: numerators/denominators, filters (e.g., exclude major events), temporal logic, and aggregation hierarchies.</li><li>
Translate rules into technical specs (pseudo-code, decision tables, mapping docs) for data engineers and BI developers.</li><li>
Validate KPI logic by reviewing testing outputs, and leading UAT with utility subject matter experts.</li><li>
Document KPI dictionary and support change management / internal training.</li></ul>
Required Qualifications 
Domain Expertise<ul><li>
7+ years working in or consulting for Electric, Gas, or Water utilities.</li><li>
Deep understanding of utility data sources: SCADA, ADMS/OMS, GIS, CIS, EAM (Maximo/SAP), Smart Meters (AMI) .</li><li>
Fluency in utility regulatory frameworks (NERC CIP, FERC, RTO/ISO market rules, or local PUC standards).</li></ul>
KPI &amp; Analytical Skills<ul><li>
Proven track record of defining operational KPIs for:<ul><li>
Reliability (SAIDI, SAIFI, CAIDI, MAIFI)</li><li>
Operational Excellence (Crew ETA accuracy, First-time fix rate)</li><li>
Customer (Average speed to answer, Call abandonment rate)</li><li>
Financial (Bad debt %, Rate case metrics)</li><li>
Grid Modernization (DER hosting capacity utilization, Volt/VAR optimization success).</li></ul></li><li>
Ability to differentiate between a &quot;lagging&quot; and &quot;leading&quot; indicator for utilities.</li><li>
Experience writing detailed Business Rules Documents (BRDs) or User Stories (e.g., &quot;Given, When, Then&quot; formats).</li></ul> 

Soft Skills<ul><li>
Exceptional facilitation skills to mediate between a lineman (field) and a data architect (IT).</li><li>
Conflict resolution: &quot;Why doesn't the KPI match my spreadsheet?&quot; scenarios are common.</li></ul>
Nice to Have (Differentiators)<ul><li>
Experience with Utility-specific BI tools (e.g., OSIsoft PI Vision, GE Digital APM, Oracle Utilities Opower).</li><li>
Knowledge of ISO 55000 (Asset Management) or WEF (Water) standards.</li><li>
Previous role as a Utility Data Steward or Business Analyst in a large IOU (Investor-Owned Utility) or Co-op.</li></ul>
mBnysHMujt</div>

ibex. Pakistan

<div>
 ibex. Learning Academy (ILA) is a leading educational platform based in Karachi. We are looking for dedicated and passionate individuals to join our customer support team as Certified Customer Service Professionals (CCSP).
 
 
 The role offers a unique opportunity to become certified in and excel in the customer service industry through ibex. Pakistan&rsquo;s specialized program. Our ILA team in Karachi comprise of highly qualified trainers dedicated to equipping potential candidates with good written and verbal communication and English skills.
 
 
 We closely observe and guide the individuals, part of the ILA program to help them refine their skills and foster both their both personal and professional growth.
 
 
 So, if you are interested in working in the customer service or experience industry, but lack the confidence, then the ibex. Learning Academy is the perfect opportunity.
 
 
 
 Note:
 
 ILA is a free of cost program, aimed to empower fresh graduates or students with little experience to enhance their English and communication skills.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It will be on-site in ibex.&rsquo;s main offices in Karachi
 </li>
 <li>
 Perks &amp; Benefits: free-of-cost training program, transport service, growth opportunities in customer support campaigns
 
 
 </li>
 </ul>
 
 Career Growth At ibex. Pakistan With ILA
 
 
 
 This program offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Master written, verbal and non-verbal language and conversation skills, grammar and fluency
 </li>
 <li>
 Develop proficient typing speed and computer skills essential for customer service roles. Understand how to use different CRM (Customer Relationship Management) and Order Management Systems (OMS)
 </li>
 <li>
 Prepare for the recruitment process through mock interviews and weekly assessments
 </li>
 <li>
 Demonstrate excellent communication, grammar, vocabulary, and pronunciation while communicating with others by the end of the program
 </li>
 <li>
 Boost confidence and groom the candidate&rsquo;s personality to professionally handle customer support and other customer-facing roles
 </li>
 <li>
 Collaborate with top industry professionals and prepare to represent Fortune 500 companies and Silicon Valley Giants on a global scale
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic English grammar and verbal skills (A1/A2 level minimum)
 </li>
 <li>
 Basic understanding of computer usage and typic skills
 </li>
 <li>
 Commitment to personal and professional growth
 </li>
 <li>
 A can-do attitude and willingness to learn
 </li>
 <li>
 Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles in Karachi/Lahore are encourage to apply
 </li>
 </ul>
</div>

ibex. Learning Academy (ILA)

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi
 </li>
 <li>
 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist (Weekends Off)

Explore 483+ Executive oms in Karachi this May. Find roles across top companies and apply now to boost your career.

483 executive oms jobs In Karachi

Executive OMS

Executive OMS

E-commerce Operations Executive

Utility Industry Consultant

Utility Industry Consultant

ibex. Learning Academy (ILA)

Customer Success Specialist (Weekends Off)