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manager/sr manager - corporate strategy and business planning

executive operations operations cbs rm proj operations new delhi

<div>
 Requisition Id: 1662576
 
 
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity
 
 : Executive-Operations-Operations-CBS - RM - Proj &amp; Operations - New Delhi
 
 
 
 Operations :
 
 
 
 No Data Available
 
 
 
 CBS - RM - Proj &amp; Operations :
 
 
 
 Our enablement functions help everyone at EY operate more efficiently. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY&rsquo;s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Admin, Brand, Marketing and Communications, Quality and Risk Management.
 
 
 With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. We aim to develop outstanding leaders who team to deliver on our promises to all of our stakeholders, besides playing a critical role in building a better working world for our people, clients and communities.
 
 
 
 Your Key Responsibilities
 
 
 
 
 Technical Excellence
 
 
 
 <ul>
 <li>
 Skills Requirements:
 </li>
 <li>
 Excellent knowledge of Microsoft Excel
 </li>
 <li>
 Good knowledge of MS Office (PPT, word)
 </li>
 <li>
 PowerBI skills would be an advantage.
 </li>
 <li>
 Good communication skills, reading and email-writing skills.
 </li>
 <li>
 Should be well verse with English.
 </li>
 <li>
 To be able to push tasks to completion and work in a deadline driven environment
 </li>
 <li>
 Able to work on tools, reports, dashboards etc. Roles and Responsibilities:
 </li>
 <li>
 Data Analytics using Excel, PowerBI etc- Extracting, Organizing and analysing the data.
 </li>
 <li>
 Work on online tools / database.
 </li>
 <li>
 Coordinate with different EY internal stakeholders.
 </li>
 <li>
 Preparation of communications and awareness mailers
 </li>
 <li>
 Handling and assisting in simple queries.
 </li>
 <li>
 Support reviews of data governance and data incidents.
 </li>
 <li>
 Assist in identifying risks related to data incidents and related controls
 </li>
 <li>
 Contribute to implementation of firmwide data protection and retention policies.
 </li>
 <li>
 Help assess and monitor risks related to the use of AI, machine learning, and automation tools in internal operations and client engagements. Preferred Qualifications:
 </li>
 <li>
 Exposure to AI/ML systems, data analytics, or information security projects.
 </li>
 <li>
 Certifications or coursework in Risk Management, Data Privacy, or AI Ethics (e.g., ISO 27001, CIPP/E, Responsible AI training).
 </li>
 <li>
 Demonstrated interest in emerging technologies and digital risk.
 
 
 </li>
 </ul>
 
 Skills And Attributes
 
 
 
 
 To qualify for the role you must have
 
 
 
 
 Qualification
 
 
 
 <ul>
 <li>
 Bachelor of Commerce
 </li>
 <li>
 Master of Commerce
 </li>
 <li>
 Certification in Data Analytics
 </li>
 <li>
 Master of Science in Data Science
 </li>
 <li>
 Post Graduate Diploma in Management
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Data Analysis (2+ years)
 </li>
 <li>
 Machine Learning (3+ years)
 </li>
 <li>
 Cybersecurity (5+ years)
 </li>
 <li>
 Business Analysis (3+ years)
 </li>
 <li>
 Quality Assurance &amp; Testing (3+ years)
 </li>
 <li>
 Technical Support (2+ years)
 </li>
 <li>
 Artificial Intelligence (3+ years)
 </li>
 <li>
 Technical Writing (2+ years)
 </li>
 <li>
 Financial Analysis (3+ years)
 </li>
 <li>
 Business Intelligence (3+ years)
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.
 
 
 EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people&mdash;enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in shaping the future with confidence. Apply Now
</div>

Executive - Operations - Operations - CBS - RM - Proj & Operations - New Delhi

Weekday AI (YC W21)

<div>
 
 This role is for one of the Weekday's clients
 
 
 
 
 Title:
 
 Quick Commerce Executive (Growth &amp; Operations)
 
 
 
 Location:
 
 Aerocity, Delhi (
 
 4 days WFO, 1 day WFH
 
 )
 
 
 
 Experience:
 
 
 1-3 years
 
 (Quick Commerce platforms preferred)
 
 
 
 Office Hours:
 
 Mon-Fri,
 
 09:30 AM-06:00 PM
 
 
 
 We are seeking a hands-on
 
 Quick Commerce Executive (Growth &amp; Operations)
 
 to manage and scale performance for portfolio brands across leading quick commerce platforms. This role blends growth, operations, catalog execution, and advertising to drive revenue, improve visibility, ensure availability, and enhance contribution margins.
 
 
 You will serve as the day-to-day owner of quick commerce performance, collaborating closely with platform teams, brand stakeholders, and internal functions to deliver consistent growth and operational excellence.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities
 
 
 2) Platform Operations &amp; Supply Chain Coordination
 
 
 3) Listings &amp; Catalog Management
 
 
 4) Quick Commerce Ads &amp; Visibility Management
 
 
 5) Promotions, Negotiations &amp; Platform Coordination
 
 
 6) Reporting &amp; Insights
 
 
 
 <ul>
 <li>
 Revenue Growth &amp; Business Scaling
 </li>
 <li>
 Drive GMV growth across quick commerce platforms through assortment expansion, visibility optimization, and promotion execution.
 </li>
 <li>
 Track daily performance at city, store, and SKU levels; identify bottlenecks and implement corrective actions.
 </li>
 <li>
 Improve category penetration and support scaling of new product launches across platforms.
 </li>
 <li>
 Ensure high availability and in-stock performance by coordinating with supply chain teams and dark-store operations.
 </li>
 <li>
 Monitor and optimize key operational metrics including fill rate, OOS%, cancellations, and order delays.
 </li>
 <li>
 Support replenishment planning, PO coordination, and inventory movement across warehouses and dark stores.
 </li>
 <li>
 Own end-to-end SKU listing execution across platforms, including product titles, descriptions, images, pack sizes, pricing, and tax details.
 </li>
 <li>
 Ensure accurate category mapping, attributes, and discoverability.
 </li>
 <li>
 Conduct regular catalog audits to maintain compliance and improve conversion.
 </li>
 <li>
 Optimize pricing, packs, and bundles aligned with platform norms and consumer behavior.
 </li>
 <li>
 Plan, execute, and optimize platform ad campaigns, including sponsored listings, search boosts, and event-based placements.
 </li>
 <li>
 Allocate and manage ad budgets across SKUs, cities, and stores.
 </li>
 <li>
 Track and improve key ad KPIs such as ROAS, CPC, CTR, CVR, share of voice, and ranking impact.
 </li>
 <li>
 Build insights and recommend scaling or optimization actions.
 </li>
 <li>
 Coordinate with platform teams to lock promotions, banners, and visibility placements.
 </li>
 <li>
 Support negotiations related to merchandising slots, ad rates, commissions, and promotional funding.
 </li>
 <li>
 Track platform commitments and ensure timely and accurate execution.
 </li>
 <li>
 Prepare weekly performance dashboards covering revenue, top SKUs, ad performance, and availability metrics.
 </li>
 <li>
 Generate city and store-level insights with clear action plans.
 </li>
 <li>
 Support weekly and monthly business reviews with data-driven recommendations.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 
 Must-Have
 
 
 
 <ul>
 <li>
 1-3 years of experience managing or supporting brands on quick commerce platforms.
 </li>
 <li>
 Strong understanding of quick commerce mechanics, including rankings, visibility, conversion levers, and store-level operations.
 </li>
 <li>
 Hands-on experience with catalog management, ad execution, and performance reporting.
 </li>
 <li>
 Strong proficiency in Excel / Google Sheets (pivots, lookups, dashboards).
 </li>
 <li>
 High ownership, execution-first mindset, and ability to work at speed.
 
 
 </li>
 </ul>
 
 Good-to-Have
 
 
 
 <ul>
 <li>
 Experience working with platform category managers or key account teams.
 </li>
 <li>
 Exposure to multiple FMCG categories such as food, beverages, personal care, or snacks.
 </li>
 <li>
 Experience launching new SKUs or onboarding new brands on quick commerce platforms.
 </li>
 <li>
 Agency or consulting experience managing multiple brands simultaneously.
 
 
 </li>
 </ul>
 
 Key KPIs You'll Own
 
 
 
 <ul>
 <li>
 GMV and revenue growth (MoM) by platform, city, and store.
 </li>
 <li>
 Availability metrics including fill rate, OOS%, and cancellation rate.
 </li>
 <li>
 Discoverability, rank improvement, and share of voice.
 </li>
 <li>
 Advertising performance: ROAS, CTR, CPC, CVR by SKU.
 </li>
 <li>
 Promotion execution effectiveness and contribution margin improvement.
 
 
 </li>
 </ul>
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Hybrid working model with high ownership and visibility.
 </li>
 <li>
 Direct exposure to fast-growing D2C and FMCG brands.
 </li>
 <li>
 Clear growth path into Quick Commerce Account Manager or Growth Lead roles.
 </li>
 <li>
 Opportunity to build strong relationships with platform stakeholders
 </li>
 </ul>
</div>

Quick Commerce Executive (Growth & Operations)

Air Canada

<div>
 
 Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
 
 
 
 This role is responsible for coordinating Cargo Operations in India by managing all aspects of operational service delivery and safety for Air Canada&rsquo;s cargo product in India. The role includes liaising with Air Canada Cargo Operations, Headquarters and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo. This position will be based either in Delhi or Mumbai.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the cargo operations through the Ground Handling Agent at Delhi &amp; Mumbai airport.
 </li>
 <li>
 Plan, organize and monitor the cargo operations (import and export), ensuring most efficient use of all resources.
 </li>
 <li>
 Ensure Safety and Quality standards are observed, monitored, and consistently practiced throughout the operation.
 </li>
 <li>
 Responsibility for development, implementation, monitoring and coordination of safety, accident and emergency procedures.
 </li>
 <li>
 Coordinate and provide corrective action plan for any related safety incidents.
 </li>
 <li>
 Ensuring day to day compliance with Customs and Airport Authority regulations
 </li>
 <li>
 Monitor results and take corrective action as required to ensure agreed goals/objectives are met.
 </li>
 <li>
 Recommend any changes of processes or procedures to support or enhance Cargo business.
 </li>
 <li>
 Ensure that Company Policy/Procedures are adhered to and communicated to GHA staff effectively
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A very strong knowledge of Cargo processes and procedures.
 </li>
 <li>
 Demonstrable leadership skills including strong ability to develop and maintain a productive work environment.
 </li>
 <li>
 Ability to work under pressure and be able to work autonomously.
 </li>
 <li>
 Strong ability to deal efficiently with challenges and to adapt to a permanently changing environment, to make decisions and accept responsibility for same.
 </li>
 <li>
 Strong negotiating and communication skills (written and oral).
 </li>
 <li>
 Be able to work autonomously.
 </li>
 <li>
 Good knowledge of Microsoft Office.
 </li>
 <li>
 Weblynx, ABS, ETS and Smartload is an asset.
 </li>
 <li>
 Profund knowledge of English is a prerequisite.
 </li>
 <li>
 Must be willing to travel.
 </li>
 <li>
 Must have the right to work in India unrestricted.
 </li>
 <li>
 Must be able to obtain DEL and BOM Airport restricted access identification card (clean background check, security training for sensitive areas, etc.)
 
 
 </li>
 </ul>
 
 Conditions Of Employment
 
 
 
 Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
 
 
 
 Linguistic Requirements
 
 
 
 English, other languages considered an asset.
 
 
 
 Diversity and Inclusion
 
 
 
 Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees&rsquo; unique contributions to our company&rsquo;s success.
 
 
 As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
 
 
 
 Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
 
</div>

Cargo Operations Manager

Curefit

<div>
 
 Description
 
 
 
 The Lead &ndash; Real Estate Expansion (New Cities) is responsible for launching and scaling new markets. This role owns the entire process end-to-end &mdash; from micro-market to handover to the Projects team. It involves driving the strategy for new cities, conducting feasibility studies (rental benchmarks and supply mapping), building a strong consultant network, managing end-to-end site acquisition, and leading cross-functional execution to establish the brand quickly and sustainably.
 
 
 
 Years Of Exp
 
 
 
 7 to 10 years
 
 
 
 Skills Required
 
 
 
 Real Estate Sales, Negotiation, site scouting
 
 
 
 Role
 
 
 
 
 Key Responsibilities
 
 
 
 New Market Strategy &amp; Planning
 
 
 <ul>
 <li>
 Identify and evaluate potential new cities for expansion.
 </li>
 <li>
 Conduct deep-dive market feasibility (demographics, competition, rental benchmarks, legal environment).
 </li>
 <li>
 Create city-launch plans, including target locations and priority micro-markets.
 
 
 </li>
 </ul>
 Site Sourcing &amp; Deal Making
 
 
 <ul>
 <li>
 Build a strong ground network of brokers, developers, and landlords across new cities.
 </li>
 <li>
 Identify, evaluate, and shortlist properties aligned with expansion strategy.
 </li>
 <li>
 Lead commercial negotiations and close deals with landlords.
 
 
 </li>
 </ul>
 Due Diligence &amp; Compliance
 
 
 <ul>
 <li>
 Oversee due-diligence processes(DDR &amp; LFR Process), documentation, and legal agreement closures.
 </li>
 <li>
 Ensure compliance with city-specific legal norms, licensing requirements, and statutory needs.
 
 
 </li>
 </ul>
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Drive end-to-end execution with Projects, Design, Legal, Expansion, Finance
 </li>
 <li>
 Ensure timely handover, construction readiness, and pre-opening readiness.
 </li>
 <li>
 Own the project timelines and deliver store openings as per AOP.
 
 
 </li>
 </ul>
 Market Activation &amp; Stabilisation
 
 
 <ul>
 <li>
 Support launch marketing plans and local market activation.
 </li>
 <li>
 Monitor early performance and coordinate with Operations to ensure stability.
 
 
 </li>
 </ul>
 Team &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Mentor regional teams during new-city rollouts.
 </li>
 <li>
 Present new-city feasibility and expansion progress to senior leadership.
 
 
 </li>
 </ul>
 
 Requirement
 
 
 
 <ul>
 <li>
 Strong negotiation and stakeholder management
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Strategic thinking with strong execution capability
 </li>
 <li>
 High agility and ability to work in ambiguous, new-market environments
 </li>
 <li>
 Strong analytical skills; proficiency in MS Office &amp; market research tools
 </li>
 <li>
 High travel readiness
 </li>
 <li>
 Qualification: Postgraduate degree (Sales &amp; Marketing / Strategy / Finance preferred)
 </li>
 <li>
 7+ years, with at least 4&ndash;5 years in new-market expansions
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Delhi
</div>

Lead – Real Estate Expansion

Acme Services

<div>
 
 
 Hiring for Sr. Executive Category(Sports) for leading Fashion E-commerce Company
 
 
 
 
 Location: Delhi
 
 
 
 
 CTC: 9.5 LPA
 
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 Driving Sales:
 
 
 
  Responsible for top-line revenue goals within the established investment budget to achieve P&amp;L goals
 
 
  Responsible for developing, implementing, managing and reporting on plans to improve site metrics by increasing conversion, AOV, and other KPIs
 
 
  Manage website content to align with monthly promotions, seasonal promotions and overall marketing strategy
 
 
 
 Monitoring Brand performance:
 
 
 
  Negotiate budgets, set goals, monitor and report on performance
 
 
  Secure Margins in line with overall guidance
 
 
  Plan and execute brand campaigns across various platforms and take corrective actions to stay on course of the plan
 
 
  Meet the plan for recognition and awareness of accountable brands
 
 
  Report performance against key metrics in approved formats
 
 
 
 Improve customer experience and retention:
 
 
 
  Develop processes and procedures to drive customer retention
 
 
  Drive banner revenue through list growth, segmentation and increased efficiency.
 
 
  Analyse user experience across channels and touch points through web analytics and determine potential improvements
 
</div>

Category Manager

Guardian Jobs

<div>
 
 Overview
 
 
 
 We are seeking a dynamic and experienced professional to join our esteemed institution as the
 
 Head of Primary
 
 in Delhi, India. This is a prestigious leadership role that requires a British-qualified educator with a proven track record of excellence in Primary education. The ideal candidate will bring a passion for academic excellence, a commitment to student development, and the ability to lead and inspire a team of educators.
 
 
 
 Start Date:
 
 April 2026 (possibly July 2026)
 
 
 
 Status:
 
 Permanent/Full Time
 
 
 
 Location:
 
 Delhi, India
 
 
 
 Benefits
 
 
 
 
 <ul>
 <li>
 Salary: INR 200,000.00 to INR 250,000.00 per month (negotiable for the right candidate)
 </li>
 <li>
 Meals: Lunch and dinner provided for self, spouse, and children studying in the same school during term time (meals to be taken with students).
 </li>
 <li>
 Accommodation: Free furnished accommodation within the school campus.
 </li>
 <li>
 Medical Insurance: Coverage for self, spouse, and children as per the rules of the insurance policy.
 </li>
 <li>
 Utilities: Water and electricity bills covered up to INR 2,500 per month.
 </li>
 <li>
 Mobile Allowance: Up to INR 1,000 per month for official use.
 </li>
 <li>
 Travel Reimbursement: Fixed amount of INR 50,000 reimbursed annually for flight tickets (national or international) after completing one year of service.
 </li>
 <li>
 School Fees: Staff children will be treated as day scholars, and no school fees will be charged as per school rules.
 </li>
 <li>
 Provident Fund: A standard deduction of 12% of the salary will be contributed by both the employee and employer towards the Employee's Provident Fund.
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Provide strategic leadership and direction for the primary school, ensuring the highest standards of teaching and learning.
 </li>
 <li>
 Develop and implement policies, programs, and practices that promote academic excellence and holistic student development.
 </li>
 <li>
 Lead, mentor, and support a team of educators to achieve professional growth and deliver outstanding results.
 </li>
 <li>
 Foster a positive and inclusive school culture that encourages collaboration, innovation, and respect.
 </li>
 <li>
 Monitor and evaluate the performance of students and staff, ensuring continuous improvement.
 </li>
 <li>
 Liaise with parents, guardians, and other stakeholders to maintain strong communication and partnerships.
 </li>
 <li>
 Ensure compliance with all educational regulations and standards.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 British-qualified educator with relevant teaching and leadership certifications.
 </li>
 <li>
 Proven experience in a leadership role within a primary school setting.
 </li>
 <li>
 Strong understanding of the British curriculum and its implementation.
 </li>
 <li>
 Exceptional communication, organizational, and interpersonal skills.
 </li>
 <li>
 Demonstrated ability to lead and inspire a team of educators.
 </li>
 <li>
 Commitment to fostering a positive and inclusive learning environment.
 
 
 
 </li>
 </ul>
 
 Day-to-Day
 
 
 
 
 <ul>
 <li>
 Oversee the daily operations of the primary school, ensuring smooth functioning and adherence to policies.
 </li>
 <li>
 Conduct regular meetings with staff to discuss progress, challenges, and strategies for improvement.
 </li>
 <li>
 Observe and evaluate classroom teaching to ensure high-quality instruction.
 </li>
 <li>
 Address student and parent concerns promptly and effectively.
 </li>
 <li>
 Collaborate with other school leaders to align primary school goals with the overall vision of the institution.
 </li>
 <li>
 Plan and organize events, activities, and programs that enhance the student experience.
 </li>
 <li>
 Stay updated on educational trends and best practices to continuously improve the school's offerings.
 
 
 
 </li>
 </ul>
 If you are a passionate and experienced leader with a commitment to excellence in education, we invite you to apply for this exciting opportunity. Join us in shaping the future of our students and making a lasting impact on their lives.
</div>

Head of Primary - Delhi, India - British/UK Qualified Only, TEACHERS RECRUITMENT COMPANY

<div>
 
 Job Description
 
 
 
 
 As the E-commerce Manager, you
 
 
 will lead our digital business and deliver exceptional online experiences for our customers.
 
 
 
 
 In this role, you will drive commercial growth, optimize operations, and champion a customer-first approach across all digital touchpoints.
 
 
 
 
 
 The E-Commerce Manager reports to the Omni Sales Manager in India.
 
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 Sales &amp; Financial Performance:
 
 
 
 
 <ul>
 <li>
 Drive commercial success by analyzing performance data, budgets, and market trends to identify opportunities and risks.
 </li>
 <li>
 Execute sales strategies and implement cost-control measures to ensure profitability and sustainable growth.
 </li>
 </ul>
 
 
 Digital Customer Experience:
 
 
 
 
 <ul>
 <li>
 Champion a customer-first mindset and continuously enhance user experience across all digital touchpoints.
 </li>
 <li>
 Monitor service performance and benchmark against competitors to maintain COS&rsquo;s leadership in customer experience.
 </li>
 </ul>
 
 
 Operational Management:
 
 
 
 
 <ul>
 <li>
 Oversee daily operations across all e-commerce channels, ensuring efficiency, compliance, and consistency with COS standards.
 </li>
 <li>
 Ensure smooth end-to-end functionality of digital platforms.
 </li>
 </ul>
 
 
 Customer Relationship Management &amp; Service:
 
 
 
 
 <ul>
 <li>
 Implement strategies to collect and leverage customer data for engagement, retention, and lifetime value.
 </li>
 <li>
 Manage customer databases, personalize online shopping experiences, and optimize segmentation for targeted communications.
 </li>
 <li>
 Ensure customer service excellence through training, feedback analysis, and continuous improvement.
 </li>
 </ul>
 
 
 Stakeholder Collaboration:
 
 
 
 
 <ul>
 <li>
 Partner with internal teams (Marketing, Merchandising, Controlling, BAM) and external partners (marketplace platforms, agencies, vendors) to align objectives and deliver business goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are
 
 open-minded
 
 and
 
 curious
 
 , we dare to be
 
 different
 
 , we believe in
 
 constant improvement
 
 and we
 
 empower and trust
 
 you to take ownership. Our values are part of who we are, what we stand for and how we act.
 
 
 
 
 
 What you need to succeed
 
 
 
 
 <ul>
 <li>
 Proven experience in e-commerce management, preferably within fashion or retail.
 </li>
 <li>
 Strong business acumen with the ability to make data-driven decisions and balance short-term priorities with long-term growth.
 </li>
 <li>
 Expertise in digital customer experience, CRM strategies, and omnichannel integration.
 </li>
 <li>
 Solid understanding of operational excellence, including process optimization and resource management.
 </li>
 <li>
 Exceptional communication and collaboration skills to work effectively with cross-functional teams and external partners.
 </li>
 <li>
 Demonstrated leadership ability to inspire, guide, and develop teams through change and growth.
 </li>
 <li>
 Knowledge of e-commerce strategy, commercial activity planning, and partnership management.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 This is a
 
 full-time permanent position
 
 based in our Delhi office.
 
 
 
 
 
 Benefits
 
 
 
 
 
 We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&amp;M Group brands in stores and online.
 
 
 
 
 In addition to this colleagues also receive
 
 
 
 <ul>
 <li>
 Annual Leave
 </li>
 <li>
 Medical Leave
 </li>
 <li>
 Development Opportunities
 </li>
 </ul>
 
 
 Inclusion &amp; Diversity
 
 
 
 
 
 At COS we&rsquo;re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
 
 
 
 
 Ready to apply? Click on the I&rsquo;M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
 
 
 
 
 
 Kindly note this position is offered on a local contract, therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
 
 
 
 
 
 We are looking forward to hearing from you!
 
 
 
</div>

E-Commerce Manager, India

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