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f b superhero restaurants supervisor

Hilton

<div>F&amp;B Superhero (Restaurants Supervisor)
A Restaurants Superhero is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
What will I be doing? 
A Restaurants Superhero will be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations</li><li>
Monitor, observe and assist in evaluating team member performance</li><li>
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints</li><li>
Ensure compliance with health, safety, sanitation and alcohol awareness standards</li><li>
Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly</li><li>
Assist in monitoring inventory and inventory control</li></ul>
What are we looking for? 
A Restaurants Superhero serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Food and Beverage experience</li><li>
Able to meet financial targets</li><li>
Ability to comply with all Food and Beverage brand standards</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Willingness to develop team members and self</li><li>
Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Passion for delivering exceptional levels of guest service</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

F&B Superhero (Restaurants Supervisor)

<div>Security Superhero (Supervisor)
A Security Superhero keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. 
What will I be doing? 
As a Security Superhero, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. A Security Supervisor is also responsible for the safety and security of the hotel premises and the oversight of the Security Team. Specifically, the Security Supervisor will perform the following tasks at the highest level of service:<ul><li>
Constant vigilance of hotel operations and premises</li><li>
Maintain all documents and key systems to legal and Company requirements</li><li>
Recommend improvements in surveillance, security, and fire systems</li><li>
Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences</li><li>
Train and supervise the Security Team, organize work schedules, and ensure all policies are followed</li><li>
Conduct regular briefings with the Security Team</li></ul>
What are we looking for? 
A Security Superhero serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous security experience, preferably working within an industry which monitored large volumes of people movement</li><li>
Experience in planning, organizing, and enforcing security systems</li><li>
Current and working knowledge (proof of valid qualifications required) of fire, safety, and first aid</li><li>
Excellent inter-personal and communication skills</li><li>
Excellent personal presentation</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous training experience with relevant qualifications</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Security Superhero (Supervisor)

<div>Food and Beverage Superhero (Supervisor)
A Food and Beverage Superhero is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. 
What will I be doing? 
As a Food and Beverage Superhero, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Supervise Food and Beverage Outlet operations</li><li>
Communicate and delegate tasks to the team</li><li>
Ensure compliance of brand standards</li><li>
Manage guest queries in a timely and efficient manner</li><li>
Represent needs of the team</li><li>
Assist Food and Beverage management with achieving financial targets</li><li>
Assist Food and Beverage management with training and development of team members</li><li>
Assist with annual and mid-year appraisals with team members under your responsibility</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Be environmentally aware</li><li>
Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for? 
A Food and Beverage Superhero serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous Food and Beverage experience</li><li>
Committed to delivering high levels of customer service</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in hotel industry</li><li>
Previous experience in supervising and/or delegation</li><li>
Willingness to develop team members and self</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food and Beverage Superhero (Supervisor)

<div>Maintenance Superhero (Supervisor)
A Maintenance Superhero is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. 
What will I be doing?
As a Maintenance Superhero, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. A Maintenance Supervisor will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Responsible for maintenance issues within the hotel</li><li>
Perform daily checks around the hotel</li><li>
Conduct lift emergency release procedures as required</li><li>
Diagnose, maintain, and repair mechanical equipment within the hotel</li><li>
Ensure good relationships are built with internal and external customers</li><li>
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li><li>
Develop, implement, and direct all emergency programs</li><li>
Develop, implement and manage energy conservation programs for the property to minimize expenses</li><li>
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li><li>
Perform special projects and other responsibilities as assigned</li><li>
Responsible for the health and safety of the hotel</li><li>
Ensure monthly safety inspections take place and employees are trained accordingly</li></ul>
What are we looking for?
A Maintenance Superhero serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Advanced knowledge of building management/engineering</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own</li><li>
Previous experience in a management role</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
First Aid</li><li>
Vocational training in engineering or similar field</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Maintenance Superhero (Supervisor)

<div>Housekeeping Superhero (Supervisor)
A Housekeeping Superhero is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper. 
What will I be doing? 
As a Housekeeping Superhero, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Supervise Room Attendants</li><li>
Daily allocation of rooms and deep cleaning tasks to team members</li><li>
Manage guest requests, including VIP amenities and communicating them to the relevant team members</li><li>
Routine inspection of guest bedrooms to ensure they meet standards</li><li>
Achieve positive outcomes from guest queries in a timely and efficient manner</li><li>
Carry out lost property procedures</li><li>
Report maintenance issues to Maintenance/Engineering Department</li><li>
Assist Head Housekeeper with training requirements</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for? 
A Housekeeping Superhero serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li><li>
Experience in managing/supervising a team in a similar role</li><li>
Experience in the hotel/cleaning industry</li><li>
Good oral and written communication</li><li>
Previous experience in Hosting Service (Governance)</li><li>
High standards of cleanliness</li><li>
Good interpersonal skills</li><li>
Ability to work on their own or in teams</li></ul>
It is advantageous in this position if you demonstrate the following capabilities and advantages:
<ul><li>Ability to work in a team</li><li>
Excellent attention to detail</li><li>
Positive Attitude</li><li>
IT proficient</li><li>
Willingness to develop team members and self</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Superhero (Supervisor)

<div>Team Member Accommmodation Superhero (Supervisor)
Team Member Accommmodation Superhero 
What will I be doing? 
As a Team Member Accommmodation Superhero, you will support the Human Resources Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:<ul><li>
Allocate work duties to Team Members</li><li>
Perform routine inspections of all check out rooms and spot checks of all occupied rooms</li><li>
Report and follow up on any maintenance defects or other issues</li><li>
Inspect, routinely, service areas, store rooms and corridors</li><li>
Schedule and supervise deep cleaning and any other projects</li><li>
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required</li><li>
Manage, efficiently, stock control and the maintenance of equipment</li><li>
Provide excellent Guest service, including VIP and other special requirements</li><li>
Ensure the adherence to hotel brand standards at all times</li></ul>
What are we looking for? 
Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a Housekeeping supervisory role</li>
<li>A successful track record of managing a team</li>
<li>Strong organizational and analytic skills</li>
<li>An attention to details</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Proficiency, preferred, with computers and computer programs, including Microsoft Office</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Team Member Accommmodation Superhero (Supervisor)

<div>Front Office Superhero (Supervisor)
A Front Office Superhero supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise Front Desk operations during your assigned shift to a consistently high standard</li><li>
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li><li>
Advise your shift team of any special events or VIP Guests in the hotel that day</li><li>
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li><li>
Maximize sales revenues through up-selling and marketing program</li><li>
Manage Guest requests, inquiries, and complaints promptly and completely</li><li>
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Superhero (Supervisor)

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