ac technician

ac technician / hvac technician – oman Jobs in Muscat

ac technician / hvac technician – oman

assistant ac technician

electrical technician

fire alarm/fire fighting technician Jobs in Muscat

fire alarm/fire fighting technician

fire alarm fire fighting technician

Trade tech international

Job Title: Fire Alarm / Fire Fighting TechnicianLocation: Muscut Salary: 250-400 OMRJob SummaryWe are looking for skilled Fire Alarm / Fire Fighting Technicians with hands-on experience in installation, maintenance, and troubleshooting of fire protection systems. The ideal candidate should have strong technical knowledge and practical experience in fire safety systems.Key Responsibilities<ul><li>Install, test, and maintain fire alarm and fire fighting systems</li><li>Diagnose and troubleshoot faults in fire alarm panels and firefighting equipment</li><li>Perform routine inspection and preventive maintenance</li><li>Ensure all systems comply with safety standards and regulations</li><li>Carry out repairs and replacements of faulty components</li><li>Maintain proper documentation of work and inspections</li></ul>Qualifications<ul><li>Diploma or Engineering in a relevant field (Electrical / Mechanical / Fire &amp; Safety)</li></ul>Experience<ul><li>Minimum 2+ years of experience in fire alarm and/or fire fighting systems</li><li>Practical knowledge of installation and maintenance is essential</li></ul>Working Conditions<ul><li>Working Days: 6 days per week</li><li>Weekly Off: Friday</li></ul>Benefits<ul><li>Accommodation provided</li><li>Food provided</li><li>Visa provided</li></ul>Job Types: Full-time, PermanentPay: RO250.000 - RO400.000 per monthWork Location: In person

Fire alarm/Fire fighting Technician

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>04/20/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>Open
</div></div><div>Work Experience
<div>10 Plus Years
</div></div><div>Industry
<div>Energy and Utilities
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div>The Senior Electrical Engineer (LV &amp; Primary Substation) will represent the Client on site for all medium- and high-voltage electrical systems, including the Primary Substation located within the same plot as the factory. 
The role is critical to ensuring safe installation, testing, energization, and commissioning readiness of LV systems supplying the factory.<div><h1 class="jobSectionHeader"> 
Key Responsibilities 
</h1><ul><li>
Act as the Client&rsquo;s on-site electrical engineering and site management representative for all LV electrical systems. 
</li><li>
Provide daily site-level oversight of the General Contractor&rsquo;s and subcontractors&rsquo; electrical 
</li><li>
activities from a Client perspective. 
</li><li>
Review, comment on, and follow up electrical designs, shop drawings, method statements, and material submittals related to LV systems. 
</li><li>
Ensure electrical works are executed in line with approved IFC drawings, specifications, and project schedule. 
</li><li>
Oversee and monitor execution of LV electrical systems, including but not limited to: 
</li><li>
LV switchboards and distribution boards (MDB, SMDB, DBs) 
</li><li>
Internal power distribution and cabling 
</li><li>
Lighting systems (industrial, external, emergency lighting) 
</li><li>
Small power systems 
</li><li>
Earthing and bonding systems 
</li><li>
Lightning protection systems 
</li><li>
UPS systems and battery-backed supplies 
</li><li>
Fire alarm systems (power supply and interface coordination) 
</li><li>
Identify constructability issues, interface gaps, and coordination risks with civil, mechanical, and process systems. 
</li><li>
Monitor implementation of the approved Electrical Quality Management Plan on site. 
</li><li>
Witness inspections, testing, and pre-commissioning activities for LV systems, including: 
</li><li>
Cable insulation resistance testing 
</li><li>
Continuity and earthing resistance tests 
</li><li>
Functional testing</li></ul></div></div>

Senior Electrical Engineer (LV)

Prysmian Group

<div>Purpose of the Role
The HSE Intern supports the HSE team in promoting a safe, healthy, and environmentally responsible workplace. The role focuses on learning, assisting with implementation of HSE practices, and raising awareness of safety standards across company premises.
Role Overview<ul><li>
Support the implementation of company HSE policies and procedures under the guidance of the HSE team.</li><li>
Assist in ensuring safe working practices are followed within company premises.</li></ul>
Key Duties and Responsibilities<ul><li>
Assist in monitoring compliance with health, safety, and environmental guidelines.</li><li>
Support routine inspections and daily walk-arounds to promote safety awareness and good housekeeping, especially on the shop floor.</li><li>
Help track the condition and availability of safety equipment such as fire-fighting equipment, first aid kits, spill kits, and safety harnesses.</li><li>
Assist in communicating HSE procedures and safety messages to employees.</li><li>
Support the organization of safety trainings, workshops, and awareness sessions.</li><li>
Assist in accident/incident reporting and basic investigations under supervision.</li><li>
Support safety inductions for visitors, new employees, and interns.</li><li>
Participate in emergency drills and support emergency response preparedness activities.</li><li>
Assist with documentation and reporting related to HSE activities.</li></ul>
Learning &amp; Development Focus<ul><li>
Gain practical exposure to workplace health, safety, and environmental standards.</li><li>
Learn about safety regulations, emergency response procedures, and risk prevention.</li><li>
Develop communication and coordination skills within a professional work environment.</li></ul>
Qualifications<ul><li>
Graduate or student in any field (engineering or science background is an advantage).</li><li>
Basic knowledge or academic exposure to health and safety concepts is preferred.</li></ul>
Skills &amp; Attributes<ul><li>
Good communication and interpersonal skills.</li><li>
Willingness to learn and work as part of a team.</li><li>
Proactive attitude toward safety and compliance.</li><li>
Basic coordination and organizational skills.</li><li>
Interest in health, safety, and environmental practices.</li></ul>
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&amp;I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. 
 
All Managers and HRs in Prysmian are responsible for ensuring DE&amp;I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&amp;I Page to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.</div>

HSE Intern

OQ Exploration & Production

<div>
 
 
 
 Job Title:
 
 Senior Specialist Emergency &amp; Crises Management
 
 
 
 Stream:
 
 Operated Assts
 
 
 
 Function:
 
 HSSE - HSE Support &ndash; Emergency &amp; Crises Management
 
 
 
 Location:
 
 HO - Oman
 
 
 
 Budget control:
 
 *OPEX and/or CAPEX and/or Revenue amount as relevant*
 
 
 
 Reporting to:
 
 Manager- Emergency and Crisis Management
 
 
 
 
 
 
 Job
 
 
 purpose
 
 
 
 To support the development, implementation, and continuous improvement of the organization&rsquo;s Emergency and Crisis Management framework in alignment with the QHSSE vision and regulatory requirements. The role strengthens emergency preparedness and response capability across all assets through effective planning, risk assessment, coordination of drills and exercises, and integration of emergency response requirements into operational activities. The position provides technical expertise in emergency response planning, incident and crisis coordination, business continuity, and command and control structures, while engaging with internal stakeholders, authorities, and response partners to ensure organizational readiness and resilience.
 
 
 
 
 
 The position will act in accordance with the OQEP&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.
 
 
 
 Main tasks and responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Emergency Preparedness &amp; Planning,
 
 Support the development, maintenance, and the updating Emergency &amp; Crisis Management plans, procedures, and other supporting documents (e.g., MERP, escalation criteria, ICS roles).
 </li>
 <li>
 Identify and assess credible and worst case emergency and crisis scenarios at the asset level.
 </li>
 <li>
 
 Emergency Response,
 
 Serve as a key operational member supporting all levels of emergency management.
 </li>
 <li>
 Support activation and setup of ICP/EOC/UCC facilities during emergency escalation.
 </li>
 <li>
 Support day-to-day operations in fire, emergency and crisis management to ensure continuity of work.
 </li>
 <li>
 
 Crisis Management Support,
 
 Provide operational and technical support to the Emergency Management Team (EMT) during Level 2 emergencies and facilitate escalation to Level 3 if required.
 </li>
 <li>
 Support senior leadership (CMT/ELT) with analysis, communication flow, decision making data, and situational updates.
 </li>
 <li>
 
 Operational Readiness Assurance,
 
 Ensure all emergency response resources (equipment, systems, teams) are tracked, maintained, tested, and ready for deployment.
 </li>
 <li>
 Conduct site readiness checks and follow ups on gaps identified in emergency infrastructure, equipment, and response systems.
 </li>
 <li>
 Evaluate information to determine compliance with standards (NFPA and associated Standards) by using relevant information and individual judgment and interpretation to determine whether events or processes comply with laws, regulations, or standards.
 </li>
 <li>
 
 Training, Exercises &amp; Competence Development, Organize
 
 and participate in emergency drills, simulations, and multi-agency exercises.
 </li>
 <li>
 Ensure ICS competency and role clarity through training and workshops.
 </li>
 <li>
 Review and recommend external strategic crisis management training programs.
 </li>
 <li>
 
 Emergency Communication &amp; Reporting, ensure
 
 timely notification of incidents, emergencies, and crises to all required internal and external entities, including the Corporate Crisis Management Team.
 </li>
 <li>
 Support structured communication flow during emergencies, including status updates, situation reports, and coordination with medical, security, and regulatory stakeholders.
 </li>
 <li>
 
 Digital Emergency Management,
 
 Support deployment, configuration, and enhancement of ISNAD, including incident logging, emergency notification, chronological logs, and situational awareness dashboards.
 </li>
 <li>
 Ensure users across IMT/EMT/CMT understand digital response tools and workflows.
 </li>
 </ul>
 
 
 Key interactions :
 
 
 
 
 Internal:
 
 All OQEP functions/ departments Contractor Fire Services Team
 
 
 
 External:
 
 External regulators, Industry Consultants, Service Providers and relevant stakeholders, Emergency Governmental Agencies.
 
 
 
 
 
 
 Notable Working Conditions.
 
 Office based. With Field Operations, Moderate to intensive computer screen use. Frequent travel to asset locations.
 
 
 
 
 
 
 Education requirements
 
 
 
 Bachelor&rsquo;s degree, preferably in fire safety engineering, crisis and emergency management or equivalent
 
 
 
 Language requirements
 
 
 
 Excellent knowledge of written, read, and spoken English and Arabic (required)
 
 
 
 Background and experience:
 
 
 
 
 
 <ul>
 <li>
 Minimum of 6+ years of relevant experience with a bachelor&rsquo;s degree in Emergency Management / Emergency Response, or Crisis &amp; Disaster Management or Resilience &amp; Risk Management, or an equivalent field.
 </li>
 <li>
 Knowledge of emergency and crises -related operations, tactical response, and emergency management systems.
 </li>
 <li>
 Knowledge of all legislative and regulatory requirements with respect to fire safety management and emergency response systems.
 </li>
 <li>
 Knowledge of risk management methods and practices.
 </li>
 <li>
 Knowledge of fire safety equipment and latest technologies.
 </li>
 <li>
 Relevant experience in similar role within the Oil and Gas industry
 </li>
 <li>
 Knowledge of Omani National Emergency Strategies based on NCEM.
 </li>
 <li>
 Knowledge of HSE Management System
 </li>
 </ul>
 
 
 
 
 
 Competencies and Skills:
 
 
 
 
 Soft:
 
 
 <ul>
 <li>
 Planning and organising
 </li>
 <li>
 Strong communication, verbal and written skills
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Establishes priorities and works with minimal direction.
 </li>
 <li>
 Influencing - Encourages others to change their mind-set and/or behaviours to achieve positive work results.
 </li>
 </ul>
 
 
 
 
 
 Technical:
 
 
 <ul>
 <li>
 Computer Literacy including MS Office &amp; HSE Management System.
 </li>
 <li>
 Understanding of fire equipment specifications and maintenance protocols.
 </li>
 <li>
 Risk Management methods and practices.
 </li>
 <li>
 HAZOP or similar studies.
 </li>
 <li>
 NFPA and EN (European) standards for inspection and testing of fire protection systems.
 </li>
 <li>
 Emergency Response Technical Expertise
 </li>
 <li>
 Leadership &amp; Situational Awareness
 </li>
 </ul>
 
 
 
</div>

Senior Specialist Emergency & Crises Management

Hilton

<div>Guest Service Agent / Associate Omani only
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
SUMMARY OF POSITION
Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
Reporting Line: Front Desk Supervisor &gt; Reception Manager
&gt; Guest Operations Manager
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
<ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul>
GENERAL DUTIES:
Health and Safety:<ul><li>
Ensure that all potential and real Hazards are reported immediately and rectified.</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li><li>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</li></ul>
Confidentiality:<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures.</li><li>
Hotel security procedures.</li><li>
Hotel Health and Safety policy and procedures.</li><li>
Hotel Facilities and attractions.</li><li>
Hotel standards of operation and departmental procedures.</li><li>
All HR Memos and guidance.</li><li>
Hilton Grooming and Appearance guidelines.</li><li>
Hilton values and its corresponding strategies.</li><li>
Methods of accepted payment of the company.</li><li>
Short- and long-term company marketing promotions.</li><li>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</li></ul>
Qualifications:
<ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul>
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
<ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul>
Acknowledgement:
I have received, reviewed and fully understand the job description of Front Desk Agent. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</div>

Guest Service Agent / Associate Omani only

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 Summary Of Position
 
 
 
 Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
 
 
 
 Reporting Line
 
 
 :
 
 Front Desk Supervisor &gt; Reception Manager
 
 
 &gt; Guest Operations Manager
 
 
 
 Summary of Responsibilities:
 
 
 
 Responsibilities and essential job functions include but are not limited to the following:
 
 
 <ul>
 <li>
 Execute duties as assigned by the management, FOM or the GS Supervisor FO.
 </li>
 <li>
 To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.
 </li>
 <li>
 Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.
 </li>
 <li>
 To ensure working area is properly stacked with operational stationary and request additional whenever required.
 </li>
 <li>
 Monitor the FO stocks and action accordingly.
 </li>
 <li>
 Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.
 </li>
 <li>
 Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.
 </li>
 <li>
 To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).
 </li>
 <li>
 To be an ambassador of the Front Office and the hotel, in and outside the work place.
 </li>
 <li>
 To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.
 </li>
 <li>
 Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).
 </li>
 <li>
 Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions (Whenever possible).
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.
 </li>
 <li>
 To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.
 </li>
 <li>
 To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.
 </li>
 <li>
 To ensure the hotel rooms inventory is properly balanced.
 </li>
 <li>
 To properly follow all local government requirements concerning hotel guests and files.
 </li>
 <li>
 To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.
 </li>
 <li>
 Follow up on internal communications and any actions should be taken by FO to be responded to immediately.
 </li>
 <li>
 Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.
 </li>
 <li>
 Follow up on High balance guest and ensure proper action and follow up is in place.
 </li>
 <li>
 To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.
 </li>
 <li>
 To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.
 </li>
 <li>
 To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.
 </li>
 <li>
 To share daily activity highlights with the manager including internal and external guest opportunities.
 </li>
 <li>
 To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To follow the checklists and participate in their daily completion.
 </li>
 <li>
 To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.
 </li>
 <li>
 To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.
 </li>
 <li>
 To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.
 </li>
 <li>
 All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.
 </li>
 <li>
 To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.
 </li>
 <li>
 Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information at hand.
 </li>
 <li>
 To strictly respect the room keys and section keys handover procedures.
 </li>
 <li>
 To respect schedules, terms and deadlines as agreed with the Management.
 </li>
 <li>
 To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.
 </li>
 <li>
 To liaise closely with the Sales and Reservations on rate management.
 </li>
 <li>
 To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
 </li>
 <li>
 To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
 </li>
 <li>
 To report for duty punctually wearing the correct uniform and name tag.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
 </li>
 <li>
 To maintain good working relationships with all colleagues.
 </li>
 <li>
 To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To know the Hilton values and always abide by them when in the workplace.
 </li>
 <li>
 To do a proper cashier closer and to submit it to senior or manager for review and approval.
 </li>
 <li>
 To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.
 
 
 
 </li>
 </ul>
 
 
 GENERAL DUTIES:
 
 
 
 
 
 
 Health and Safety:
 
 
 
 
 <ul>
 <li>
 Ensure that all potential and real Hazards are reported immediately and rectified.
 </li>
 <li>
 Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
 </li>
 <li>
 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
 </li>
 <li>
 Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
 </li>
 <li>
 Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
 </li>
 <li>
 Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
 </li>
 <li>
 All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.
 
 
 
 </li>
 </ul>
 
 Confidentiality
 
 :
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.
 </li>
 <li>
 Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 </li>
 <li>
 Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.
 </li>
 <li>
 Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.
 </li>
 <li>
 It&rsquo;s prohibited to share any numbers of team members with the guest without permission.
 </li>
 <li>
 It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
 </li>
 <li>
 Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.
 
 
 
 </li>
 </ul>
 
 
 To be fully conversant with:
 
 
 
 
 <ul>
 <li>
 Hotel fire procedures.
 </li>
 <li>
 Hotel security procedures.
 </li>
 <li>
 Hotel Health and Safety policy and procedures.
 </li>
 <li>
 Hotel Facilities and attractions.
 </li>
 <li>
 Hotel standards of operation and departmental procedures.
 </li>
 <li>
 All HR Memos and guidance.
 </li>
 <li>
 Hilton Grooming and Appearance guidelines.
 </li>
 <li>
 Hilton values and its corresponding strategies.
 </li>
 <li>
 Methods of accepted payment of the company.
 </li>
 <li>
 Short- and long-term company marketing promotions.
 </li>
 <li>
 Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably previous experience in a similar function from a hotel or resort.
 </li>
 <li>
 Fluent in English, local or other major foreign.
 </li>
 <li>
 Excellent interpersonal skill.
 </li>
 <li>
 Has a sense initiative and open-mindedness.
 
 
 
 </li>
 </ul>
 
 Physical Aspects of Position:
 
 
 
 Physical aspects of the position include but are not limited to the following:
 
 
 <ul>
 <li>
 Assist with set up or movement of equipment for ensuring availability for special events.
 </li>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Handling objects, products and computer equipment.
 
 
 
 </li>
 </ul>
 
 
 Acknowledgement:
 
 
 
 
 I have received, reviewed and fully understand the job description of
 
 
 Front Desk Agent.
 
 
 I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>03/31/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>Open
</div></div><div>Work Experience
<div>Minimum of 7&ndash;10 years in water utility operations or a similar industrial process environment. At least 3 years in a supervisory or managerial role specifically involving control room or SCADA-based operations
</div></div><div>Industry
<div>Engineering
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div></div><div><ul><li>Lead and supervise a team of Control Center Operators, including scheduling shifts and managing performance. 
</li><li>
Oversee the daily distribution and treatment targets to ensure regional water demand is met. 
</li><li>
Act as the primary escalation point for major system failures, bursts, or emergency operational crises. 
</li><li>
Collaborate with the OT team to ensure SCADA system stability and data integrity across the region. 
</li><li>
Analyze historical operational data to identify trends, system losses, and opportunities for energy optimization. 
</li><li>
Develop and update Standard Operating Procedures (SOPs) for routine tasks and emergency response. 
</li><li>
Ensure all operational activities comply with environmental regulations and health and safety policies. 
</li><li>
Coordinate closely with Maintenance Managers (O&amp;M) to prioritize repairs based on real-time system criticality. 
</li><li>
Conduct regular audits of control room logs and alarm response times to maintain high performance. 
</li><li>
Manage the regional control center budget, including equipment upgrades and specialized training needs. 
</li><li>
Prepare high-level operational reports and KPIs for senior management regarding regional performance.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><div><div>
QUALIFICATIONS : 
</div><ul><li>
Proven ability to manage technical teams in a high-pressure, 24/7 environment.
 
</li><li>Competency in translating organizational goals into daily operational schedules. 
</li><li>
Deep understanding of water network dynamics, pressure management, and leak detection. 
</li><li>
Working knowledge of how SCADA, GIS, and Asset Management systems interact. 
</li><li>
Experience in leading incident response during large-scale utility disruptions. 
</li><li>
Ability to interpret complex data sets to drive operational improvements. 
</li><li>
Skill in coordinating between technical departments and regulatory bodies. 
</li><li>
Must be Oman resident 
</li></ul><div>
EDUCATIONAL: 
</div><ul><li>
Bachelor&rsquo;s degree in Civil, Mechanical, or Electrical Engineering, or Water Resource Management. 
</li></ul><div>
EXPERIENCE: 
</div><ul><li>
Minimum of 7&ndash;10 years in water utility operations or a similar industrial process environment. 
</li><li>
At least 3 years in a supervisory or managerial role specifically involving control room or SCADA-based operations 
</li></ul><div>
Job Purpose Under the Compliance &amp; Smart Operations department, the Regional Control Center Manager oversees the 24/7 operations of the water infrastructure&rsquo;s nerve center, ensuring seamless coordination between remote monitoring and field execution. This role is responsible for maintaining high system availability, optimizing water distribution efficiency, and leading a team of operators to meet stringent regulatory and safety standards.</div></div></div><div></div>

Regional Control Center Manager

Explore 15+ Fire alarm fire fighting technician in Muscat this April. Find roles across top companies and apply now to boost your career.

15 fire alarm fire fighting technician jobs In Muscat

Fire alarm/Fire fighting Technician

Senior Electrical Engineer (LV)

HSE Intern

Senior Specialist Emergency & Crises Management

Guest Service Agent / Associate Omani only

Guest Service Agent / Associate Omani only

Regional Control Center Manager