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field service assurance & crm analyst

fleet control assistant analyst

PepsiCo

<div>
 
 Overview
 
 
 
 The Fleet Control Technical Lead will be responsible for leading the team performance in monitoring and escalating any fleet driver's safety violations and report it immediately through system live monitoring &amp; relevant communications channels.
 
 
 He will also summarize and analyze data to produce visual and graphical summaries, dashboards, and reports in various formats in order to communicate tower performance, progress, and results to various stakeholders.
 
 
 This job will be a rotational one. In addition to auditing on team actions taken based on the violations, validation, communication, and escalation matrix in line with the agreed service catalog and SLAs.
 
 
 The role requires strong leadership &amp; team management, ability to use telematics &amp; AI monitoring systems, effective communication, and high safety standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership &amp; Performance Management
 </li>
 <li>
 Coach, mentor, and guide team members to deliver consistent services at the defined SLAs/KPIs and drive operational efficiency &amp; effectiveness and continuous improvement for the managed account.
 </li>
 <li>
 Train new agents on Fleet Control Tower systems and scope, in addition to coaching low-performance agents.
 </li>
 <li>
 Accountable for shift workload distribution based on the data inflow.
 </li>
 <li>
 Monitoring, Compliance &amp; Quality Assurance
 </li>
 <li>
 Ensure any nonconformance of the standard is reported correctly to leadership and record corrective actions taken.
 </li>
 <li>
 Ensure quality checks are carried out in a timely and accurate manner, and all results are documented and reported correctly following strict methodologies.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company, and process requirements.
 </li>
 <li>
 Assist and provide evidence in incidents investigation related to in-scope vehicles.
 </li>
 <li>
 In addition to auditing on team actions taken based on the violations, validation, communication, and escalation matrix in line with the agreed service catalog and SLAs.
 </li>
 <li>
 Reporting &amp; Data Management
 </li>
 <li>
 Accountable for designing, creating &amp; maintaining all kinds of reports and dashboards as per the reporting catalogue.
 </li>
 <li>
 Accountable for data uploading, downloading &amp; consolidation throughout their shift.
 </li>
 <li>
 He will also summarize and analyze data to produce visual and graphical summaries, dashboards, and reports in various formats in order to communicate tower performance, progress, and results to various stakeholders.
 </li>
 <li>
 Systems, Vendors &amp; Platform Management
 </li>
 <li>
 Responsible for software testing and bugs &amp; downtime reporting for 7 different platforms and accountable for the communications with vendors regarding enhancements, operations, and downtime.
 </li>
 <li>
 Accountable for the implementation phases of ramp-up &amp; expansion plans in managed BU.
 </li>
 <li>
 People Engagement &amp; Surveys
 </li>
 <li>
 Accountable for OHS &amp; NWOW survey results for their team and account.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in complex operations, fleet management, or a shared services environment.
 </li>
 <li>
 Previous team management or shift lead experience, with a proven ability to coach and guide others.
 </li>
 <li>
 Strong analytical and reporting skills; experience with Power BI, Excel dashboards, and data queries.
 </li>
 <li>
 Experience working with ticketing and service management systems (e.g., JIRA, ServiceNow, or similar platforms).
 </li>
 <li>
 Basic knowledge of SQL and data querying techniques is an advantage.
 </li>
 <li>
 Strong multi-tasking and time management skills, especially in rotational shift environments.
 </li>
 <li>
 Ability to work cross-functionally with internal stakeholders and external vendors to report bugs, downtime, and system enhancements.
 </li>
 <li>
 Strong communication skills, with attention to detail in reporting and documentation.
 </li>
 <li>
 Fluent in English (spoken and written), with the ability to communicate clearly in professional settings.
 </li>
 <li>
 Commitment to continuous improvement, team quality audits, and operational excellence.
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Familiarity with fleet telematics, AI-based monitoring tools, and live system dashboards
 </li>
 </ul>
</div>

Fleet Control Assistant Analyst

<div>
 
 Overview
 
 
 
 This role has the overall responsibility for account management, vendor management and systems maintenance, manage suppliers, carriers, customers and manage daily issues for our fleet management activities in Saudi Arabia. This role is focused on working with sales to understand their carrier requirements and mainly managing the carrier companies who PepsiCo lease trucks off
 
 
 They will also be responsible for reporting on maintenance, accidents and vehicle handovers
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain a comprehensive database for all fleet vehicles, including driver information and license compliance.
 </li>
 <li>
 Collaborate with Sales Managers to understand business requirements and develop annual fleet plans and optimized delivery routes.
 </li>
 <li>
 Coordinate with carrier and maintenance partners, communicate repair and service needs, and ensure timely completion of all maintenance activities.
 </li>
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 Review, validate, and finalize all monthly invoices related to fleet operations.
 </li>
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 Monitor and control all fleet-related costs, including fuel consumption, tires, telematics, documentation, and additional operational expenses.
 </li>
 <li>
 Ensure full compliance with all legal, regulatory, and safety requirements governing fleet operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3 years of experience in similar position (preferably FMCG)
 </li>
 <li>
 Lean certification or understanding of Lean principles nice to have
 </li>
 <li>
 Fluent oral and written communication skills in English &amp; Arabic.
 </li>
 <li>
 Problem solving skills
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 Proficiency in transportation planning and execution.
 </li>
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 Knowledge , excel, gTMS and system administration
 </li>
 <li>
 S&amp;OP and business environment understanding
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 <li>
 Stakeholder management, account management.
 </li>
 <li>
 Good numeric abilities
 </li>
 <li>
 Demonstrated proficiency in Microsoft Office: Outlook, Excel, Word and PowerPoint
 </li>
 </ul>
</div>

Fleet Associate Analyst

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
 </li>
 <li>
 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
 </li>
 <li>
 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
 </li>
 <li>
 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
 </li>
 <li>
 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
 </li>
 <li>
 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
 </li>
 <li>
 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
 </li>
 <li>
 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
 </li>
 <li>
 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
 </li>
 <li>
 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
 </li>
 <li>
 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
 </li>
 <li>
 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
 </li>
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 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
 </li>
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 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
 </li>
 <li>
 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
 </li>
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 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
 </li>
 <li>
 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
 </li>
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 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
 </li>
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 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations) .
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
 </li>
 </ul>
</div>

Fleet Control Senior Associate

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet Specialist
 
 
 
 You will be responsible for overseeing the daily operations of the company's fleet of vehicles, ensuring efficient and cost-effective transportation of goods and services. This role involves managing fleet suppliers in terms of leasing and maintenance, coordinating drivers, ensuring compliance with regulations, and optimising fleet performance.
 
 
 The Fleet Specialist plays a critical role in maintaining the safety, reliability, and efficiency of the fleet.
 
 
 
 Position
 
 
 
 As the Fleet Specialist in the Fleet &amp; Facilities Department, you will be responsible for
 
 
 <ul>
 <li>
 Fleet Operations Manage daily fleet activities, including vehicle scheduling, and driver coordination to ensure efficiency, Address driver concerns and resolve any issues related to fleet operations also to implement and enforce fleet policies and procedures to ensure efficient operations
 </li>
 <li>
 Maintenance &amp; Repairs Oversee preventive maintenance and repairs, ensuring all vehicles remain in optimal working condition. Coordinate with external maintenance staff and external service providers for repairs and servicing. Maintain accurate records of vehicle maintenance, inspections, and repairs
 </li>
 <li>
 Compliance &amp; Safety Ensure adherence to all legal, regulatory, and safety requirements while conducting regular fleet audits. Investigate and report accidents or incidents involving fleet vehicles
 </li>
 <li>
 Cost &amp; Budget Management Monitor expenses, optimize fuel efficiency, and implement cost-saving measures within the approved budget
 </li>
 <li>
 Reporting &amp; Documentation Maintain accurate records including vehicle logs, maintenance records, and driver schedules. Track fleet performance metrics, and provide reports to management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field is preferred
 </li>
 <li>
 1-3 years of proven experience in fleet management
 </li>
 <li>
 Fluent English &amp; Arabic
 </li>
 <li>
 Strong knowledge of fleet operations, vehicle maintenance, and regulatory compliance
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Strong communication and leadership skills, with the ability to manage drivers and coordinate with stakeholders
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Fleet Specialist

Telecom Egypt

<div>
 
 
 Job summary:
 
 
 
 To oversee technical activities related to the maintenance and repair of the vehicle fleet, while managing associated administrative operations, ensuring optimal performance efficiency and effective utilization of resources.
 
 
 
 Technical Responsibilities:
 
 
 <ul>
 <li>
 Supervise preventive and periodic maintenance activities for vehicles.
 </li>
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 Diagnose technical faults and determine appropriate repair solutions.
 </li>
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 Follow up on repair work carried out in internal workshops or by authorized service providers.
 </li>
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 Ensure all maintenance and repair work complies with approved technical standards.
 </li>
 <li>
 Prepare technical reports on vehicle conditions and recurring issues.
 </li>
 <li>
 Monitor fuel, oil, and spare parts consumption, and analyze operational efficiency.
 </li>
 <li>
 Contribute to developing preventive and scheduled maintenance plans for the fleet.
 </li>
 </ul>
 
 
 Administrative Responsibilities:
 
 
 <ul>
 <li>
 Maintain and follow up on vehicle records and maintenance logs.
 </li>
 <li>
 Coordinate with different departments to ensure vehicle availability for required maintenance.
 </li>
 <li>
 Prepare periodic reports on fleet condition, utilization, and maintenance performance.
 </li>
 <li>
 Follow up on procurement processes related to spare parts and technical services.
 </li>
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 Supervise workshop staff from a technical perspective.
 </li>
 <li>
 Participate in preparing maintenance and operation budgets.
 </li>
 <li>
 Ensure compliance with occupational health and safety regulations during maintenance and operations.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering (Automotive or Power specialization).
 </li>
 <li>
 Proven experience in fleet maintenance and management.
 </li>
 <li>
 Good knowledge of modern vehicle systems and diagnostics.
 </li>
 <li>
 Strong technical and administrative reporting skills.
 </li>
 <li>
 Ability to supervise and manage teams effectively.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Good organizational and follow-up abilities.
 </li>
 <li>
 Decision-making capability.
 </li>
 <li>
 Effective communication and coordination skills.
 </li>
 </ul>
 
 
</div>

Mechanical Engineer – Automotive (Fleet Engineer)

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of &euro;22 billion.
 
 
 
 Role Description
 
 
 
 Our Cyber Defense Unit is expanding, and we are looking for a talented Security Analyst to join our Incident Management &amp; Response (IMR) team. You will lead the lifecycle of major cybersecurity incidents, from identification through containment, eradication, and recovery, while coordinating with technical teams and executive stakeholders to ensure a timely and effective response.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and coordinate end-to-end cybersecurity incident response activities, ensuring incidents are fully resolved and lessons learned are documented.
 </li>
 <li>
 Manage escalations from L1 and L2 SOC analysts and CISO teams, including complex or specialist investigations.
 </li>
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 Act as the primary point of contact for Group-level cyber incidents, collaborating closely with both analyst teams and executive stakeholders.
 </li>
 <li>
 Deliver clear, concise status updates for stakeholders at all levels.
 </li>
 <li>
 Prepare comprehensive incident reports tailored to both technical and non-technical audiences.
 </li>
 <li>
 Interpret and present technical cybersecurity subjects to executives.
 </li>
 <li>
 Conduct in-depth technical investigations using SIEM, HIPS/NIPS, EDR/AV, UBEA, and other monitoring tools.
 </li>
 <li>
 Perform threat and vulnerability analysis and provide advisory services to CISO teams and internal stakeholders.
 </li>
 <li>
 Provide oversight for specialized investigations such as digital forensics and investigative interviews, ensuring alignment with standards and legislation.
 </li>
 <li>
 Define, improve, and support incident response processes, playbooks, and methodologies.
 </li>
 <li>
 Contribute to audit support and maintain documentation.
 </li>
 <li>
 Provide regular metrics, reports, and trend analysis across weekly and monthly cycles.
 </li>
 <li>
 Analyze and improve the effectiveness of existing use cases.
 </li>
 <li>
 Develop and deliver documentation, knowledge articles, and visual materials.
 </li>
 <li>
 Support lessons learned sessions and contribute to improving the Cyber Defense Unit&rsquo;s maturity.
 </li>
 <li>
 Stay current on emerging threats, technologies, and regulatory changes.
 </li>
 <li>
 you may participate in: User awareness campaigns, Phishing simulations, Vulnerability management, Cyber-scenario exercises, Security assurance activities
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3+ years in Information Security or related fields.
 </li>
 <li>
 Incident management certifications such as CCIM, GCIH.
 </li>
 <li>
 Technical certifications such as GCFA, CHFI, CFCE.
 </li>
 <li>
 Vendor certifications such as CrowdStrike Falcon Responder, Splunk Cybersecurity Defense Analyst, EnCE.
 </li>
 <li>
 Experience with ITIL frameworks.
 </li>
 <li>
 Technical background in computing, networks, or programming.
 </li>
 <li>
 Familiarity with risk and control frameworks (e.g., NIST IR lifecycle, Cyber Kill Chain).
 </li>
 <li>
 Industry-recognized certifications such as CISSP or CISM.
 </li>
 <li>
 Proven experience handling cybersecurity incidents and risk management.
 </li>
 <li>
 Strong written and verbal communication skills in English.
 </li>
 <li>
 Experience in digital forensics, threat hunting, or enterprise‑scale incident response.
 </li>
 <li>
 Ability to manage multiple priorities in fast‑paced environments.
 </li>
 <li>
 Hands-on experience with SOC monitoring and intrusion detection tools (e.g., CrowdStrike, Splunk ES, VirusTotal Enterprise).
 </li>
 <li>
 Broad understanding of the cybersecurity threat landscape.
 </li>
 <li>
 Solid grasp of IT and security methodologies and technologies.
 
 
 </li>
 </ul>
 Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
 
 
 Get the future you want | www.capgemini.com
</div>

SOC IMR Analyst

naqla

<div>
 <ul>
 <li>
 
 Receive truck and driver data from the Fleet Coordinator and schedule daily trips according to operational plans.
 
 
 </li>
 <li>
 
 Coordinate with drivers and monitor truck movements to ensure adherence to schedules and on-time delivery.
 
 
 </li>
 <li>
 
 Communicate with customers to confirm pickup and delivery times, resolving any delays or issues promptly.
 
 
 </li>
 <li>
 
 Track trips using monitoring systems or daily reports and prepare operational performance reports for management.
 
 
 </li>
 <li>
 
 Troubleshoot and resolve operational challenges (delays, breakdowns, or road disruptions) in coordination with drivers and the Fleet Coordinator to maintain service levels.
 
 
 </li>
 <li>
 
 Provide regular updates to management and customers regarding trip status and key operational insights.
 
 
 </li>
 <li>
 
 Act as a key liaison between customers, drivers, and internal teams to ensure smooth operations and high customer satisfaction.
 
 
 </li>
 <li>
 
 Contribute to improving daily operational procedures to enhance efficiency and reduce costs.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 &bull; Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related field (preferred).
 
 &bull; 1-3 years of experience in logistics, transportation, or a similar role, ideally within a trucking/transportation environment.
 
 &bull; Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).
 
 &bull; Familiarity with logistics management systems or transportation software is an advantage.
 
 
 
 Key Skills
 
 
 
 &bull; Strong organizational and multitasking abilities.
 
 &bull; Excellent problem-solving and communication skills.
 
 &bull; Ability to work effectively under pressure and meet deadlines.
 
 &bull; Detail-oriented mindset with a focus on delivering exceptional service.
 
 
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Social Insurance
 
 </li>
 <li>
 Medical Insurance
 
 </li>
 <li>
 Life Insurance
 
 </li>
 <li>
 Quarterly Bonus
 
 </li>
 </ul>
</div>

Logistics Coordinator - Operations

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