food and beverage (f&b) supervisor

senior front office manager Jobs in Salalah

senior front office manager

food and beverage f b supervisor

EcoCuisine

Job Title: Food and Beverage (F&amp;B) SupervisorRole OverviewThe F&amp;B Supervisor is the vital link between the restaurant/banquet management and the front-line service staff (servers, hosts, bussers, bartenders). They are responsible for ensuring that daily operations run smoothly, guests receive exceptional service, and company standards for quality, sanitation, and safety are strictly followed.Unlike a manager who focuses on long-term strategy, scheduling, and P&amp;L statements, the Supervisor is focused on the real-time execution of service.Key Responsibilities1. Operations Management<ul><li>Shift Leadership: Opens or closes the outlet, assigning stations, conducting pre-shift meetings to communicate menu changes, VIPs, and daily specials.</li><li>Floor Management: Patrols the dining area during service to monitor the flow of food, table turnover, and the pacing of courses.</li><li>Quality Control: Inspects food presentation before dishes leave the kitchen to ensure consistency and portion control; ensures beverages are prepared to recipe standards.</li><li>Inventory: Monitors par levels for linens, glassware, and supplies; assists in conducting weekly or monthly inventory counts.</li></ul>2. Team Supervision<ul><li>Coaching: Provides real-time feedback to staff on service techniques, upselling strategies, and error correction without disrupting the guest experience.</li><li>Training: Onboards new hires by shadowing them during service, teaching them the point-of-sale (POS) system, and enforcing service standards.</li><li>Conflict Resolution: Acts as the first point of escalation for customer complaints (e.g., incorrect orders, long wait times) and minor staff disputes.</li></ul>3. Guest Experience<ul><li>VIP Handling: Greets regular or VIP guests, ensures special requests (allergies, anniversaries) are accommodated.</li><li>Service Recovery: Has the authority to comp items or offer desserts to resolve dissatisfied guest issues immediately.</li></ul>4. Administrative &amp; Compliance<ul><li>Cash Handling: Verifies server cash-outs, ensures accurate billing, and reconciles the register at the end of the shift.</li><li>Safety: Ensures compliance with local health department regulations (food handling, sanitization) and alcohol service laws (checking IDs, preventing over-serving).</li></ul>Required Skills &amp; Qualifications<ul><li>Experience: 1&ndash;3 years of experience in a full-service restaurant, hotel, or banquet setting. Previous experience as a Server, Bartender, or Lead Host is typically required.</li><li>Education: High school diploma required; Associate&rsquo;s or Bachelor&rsquo;s degree in Hospitality Management is often preferred.</li><li>Technical Skills: Proficiency with POS systems (Toast, Micros, Aloha); knowledge of Microsoft Office (Excel/Word) for inventory and reporting.</li><li>Soft Skills:</li><li>Leadership: Ability to motivate a team during high-stress &quot;rush&quot; periods without becoming flustered.</li><li>Communication: Bilingual abilities (English + local language) are often a high priority in urban or luxury settings.</li><li>Physical Stamina: Ability to stand/walk for 8&ndash;10 hours and lift up to 25&ndash;50 lbs (kegs, cases of wine).</li></ul>Job Types: Full-time, Part-timePay: RO7,000.000 - RO9,600.000 per yearExpected hours: 40.0 per weekWork Location: In person

Food and Beverage (F&B) Supervisor

Anantara Hotels & Resorts

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 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You are a bar professional which is in an artistic and creative role, and as such the management team will look to you to develop original and exciting beverages using the best of local ingredients and traditions. You are responsible for ensuring that guests are delighted by the quality, creativity and variety of our beverage offerings. Your key duties and responsibilities are to serve the guests in accordance with our standards and quality in a gracious and courteous manner, to make sure that the bar is professionally set up at all times, and to process drink orders quickly and efficiently. You will be expected to take pride in all facets of service, quality, appearance, and cleanliness of yourself and your area of responsibility, and you must understand and adhere to the Beverage Department Standard Operating Procedures, and Beverage Manual.
 
 
 
 Qualifications
 
 
 
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 High School diploma
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 Previous experience in Food &amp; Beverage/Restaurant operations
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 Passion for excellent service
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 Excellent team player
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 English speaking
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Bartender & Barista

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 To assist in planning, implementing, and managing learning and development programs that enhance employee performance, service quality, and career progression across the hotel. The role ensures that all training initiatives meet the standards of Minor Hotels and support the company&rsquo;s culture of excellence.
 
 
 
 Key Responsibilities:
 
 
 
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 Assist in developing and delivering training programs aligned with Minor Hotels&rsquo; brand standards, operational procedures, and guest experience expectations.
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 Support induction and onboarding programs for new employees to ensure seamless integration into hotel operations and understanding of company culture.
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 Coordinate departmental training in areas such as guest service, housekeeping, food &amp; beverage, front office, and safety procedures.
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 Collaborate with department heads to identify skills gaps, performance trends, and training needs, and implement targeted training interventions.
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 Assist in leadership development programs for supervisory and managerial staff, including coaching, mentoring, and succession planning support.
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 Monitor and evaluate training effectiveness using assessments, feedback surveys, and performance data; recommend and implement improvements.
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 Maintain accurate and up-to-date training records, reports, and documentation in compliance with Minor Hotels&rsquo; policies and audit requirements.
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 Support implementation and maintenance of e-learning and digital learning platforms, ensuring staff engagement and completion of mandatory modules.
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 Ensure all training initiatives reinforce company values, service excellence, customer focus, and operational efficiency.
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 Assist with L&amp;D budget planning, cost control, and coordination with external training vendors, consultants, and accreditation bodies.
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 Support the implementation of brand audit action plans by providing training and coaching to departments to close performance gaps.
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 Coordinate mandatory compliance training (e.g., safety, hygiene, fire life safety, code of conduct) to ensure full hotel compliance.
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 Assist in organizing employee engagement activities, recognition programs, and internal development events to strengthen colleague motivation and retention.
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 Facilitate cross-training and career development programs to support internal mobility and succession planning.
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 Support Quality Assurance (QA) initiatives by aligning training programs with guest satisfaction results (GSI) and operational KPIs.
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 Participate in HR and L&amp;D-related reporting, monthly training summaries, and presentations for management review.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Human Resources, Hospitality, Business Administration, or related field.
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 3&ndash;5 years&rsquo; experience in Learning &amp; Development, preferably within hotels or hospitality.
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 Experience in designing, delivering, and evaluating training programs.
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 Knowledge of hospitality operations, guest service standards, and quality assurance.
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 Strong presentation, communication, and interpersonal skills.
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 Familiarity with LMS systems and training evaluation tools is a plus.
 
 
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 Additional Information
 
 
 
 Key Competencies:
 
 
 
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 Strong organizational and project management skills.
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 Coaching and mentoring abilities.
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 Ability to influence and collaborate with multiple departments.
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 Adaptability to dynamic hotel operations.
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 Commitment to excellence, guest service, and professional growth.
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 </ul>
</div>

Assistant Learning and Development Manager

Leghajo Grand Resort & Hotels LLC

A Room Attendant (also known as a Housekeeping Attendant) is responsible for maintaining the cleanliness, hygiene, and overall appearance of guest rooms and public areas in a hotel, resort, or similar facility. They ensure that guests have a comfortable and welcoming stay by providing clean and well-prepared rooms.Key Responsibilities:<ul><li>Room Cleaning &amp; Maintenance</li><li>Clean guest rooms daily, including making beds, dusting, vacuuming, and emptying trash.</li><li>Replace linens, towels, and amenities as needed.</li><li>Report any maintenance issues, damages, or safety hazards to the supervisor.</li><li>Guest Service</li><li>Respond promptly to guest requests for extra supplies, such as towels, pillows, or toiletries.</li><li>Ensure rooms meet the hotel&rsquo;s standards of presentation and cleanliness.</li><li>Maintain a friendly and professional demeanor with guests.</li><li>Inventory Management</li><li>Track and restock housekeeping supplies, linen, and amenities.</li><li>Assist in organizing storage areas and housekeeping carts efficiently.</li><li>Compliance &amp; Safety</li><li>Follow all health, safety, and hygiene procedures.</li><li>Handle cleaning chemicals and equipment responsibly.</li><li>Adhere to hotel policies and procedures at all times.</li></ul>Job Types: Full-time, Part-timePay: RO5,000.000 - RO8,400.000 per yearExpected hours: 40 per weekWork Location: In person

Room Attendant

Al Exfsifa Trading & Logistics LLC

Job Title: Dispatcher / ClerkDepartmentOperations, Logistics, Field Services, or Public SafetyReports ToDispatch Supervisor, Operations Manager, or Office ManagerPrimary FunctionThe Dispatcher / Clerk acts as the central communication hub for an organization. This role is responsible for receiving service requests (calls, emails, digital tickets), coordinating the schedules of field personnel (technicians, drivers, officers), and performing clerical duties to ensure accurate record-keeping. The goal is to maximize operational efficiency, ensure timely response times, and maintain clear communication between the office, the field, and the customer.Key Responsibilities1. Dispatch Operations (50%)<ul><li>Call Intake: Receive incoming service requests via telephone, radio, or digital work order systems. Determine the nature of the request, priority level, and location.</li><li>Resource Coordination: Assign, schedule, and dispatch field personnel (e.g., truck drivers, HVAC technicians, police officers, locksmiths) based on location, skill set, availability, and urgency.</li><li>Route Optimization: Plan the most efficient routes for field staff to minimize fuel costs and travel time while meeting service level agreements (SLAs).</li><li>Real-Time Monitoring: Track the location and status of field units using GPS or fleet management software. Maintain constant communication to provide updates or redirect resources as emergencies arise.</li><li>Problem Solving: Handle upset customers, reroute personnel due to traffic or weather delays, and escalate critical emergencies to management.</li></ul>2. Clerical &amp; Administrative (40%)<ul><li>Data Entry: Accurately enter work orders, service tickets, and customer information into the database (CRM or ERP system).</li><li>Record Keeping: Maintain logs of all dispatched calls, driver/technician hours, vehicle maintenance schedules, and incident reports.</li><li>Billing Support: Verify that work orders are complete (including parts used and labor hours) to assist the accounting department with invoicing.</li><li>Communication: Draft and send confirmation emails, service reminders, or delay notifications to customers.</li></ul>3. Customer Service (10%)<ul><li>Act as the liaison between the customer and the field technician.</li><li>Provide status updates to customers regarding arrival times.</li><li>Answer general inquiries regarding company services and pricing.</li></ul>Required Skills &amp; Competencies<ul><li>Geographic Knowledge: Strong familiarity with the service area (city/county) to understand traffic patterns and travel times.</li><li>Tech Savviness: Proficiency in Microsoft Office (Word, Excel), two-way radio operation, and industry-specific dispatch software (e.g., ServiceMax, Salesforce, CAD systems).</li><li>Multitasking: The ability to handle multiple screens, radio chatter, and phone lines simultaneously without losing accuracy.</li><li>Communication: Clear, concise, and professional verbal and written communication skills. Ability to remain calm and authoritative during high-stress emergencies.</li><li>Typing Speed: Minimum 40&ndash;50 WPM with high accuracy for data entry.</li></ul>Qualifications<ul><li>Education: High school diploma or GED required. Associate degree in Business Administration or Logistics preferred.</li><li>Experience: 1&ndash;3 years of experience in dispatching, logistics, or a high-volume clerical/call center environment.</li><li>Certifications: Some industries (such as towing, police, or utilities) may require specific certifications (e.g., APCO or PowerPhone for public safety).</li></ul>Job Types: Full-time, Part-timePay: RO8,300.000 - RO13,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

Dispatcher / Clerk

SmurfOwl Technologies LLC

What is an IT Support Specialist?An IT Support Specialist (also known as a Help Desk Technician, Desktop Support Technician, or IT Support Analyst) is the primary point of contact between an organization&rsquo;s employees (or clients) and the technology infrastructure. They are the &quot;fixers&quot; who ensure that hardware, software, and network systems function correctly, allowing the business to operate without technical interruption.Key ResponsibilitiesThe role is a mix of technical troubleshooting and customer service. Responsibilities typically include:1. Hardware Support<ul><li>Installing, configuring, and upgrading desktops, laptops, printers, monitors, and peripherals.</li><li>Performing hardware repairs and replacing faulty components (RAM, hard drives, etc.).</li><li>Managing inventory of hardware assets.</li></ul>2. Software Support<ul><li>Installing, updating, and patching operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, CRM software).</li><li>Troubleshooting software crashes, login issues, and configuration errors.</li><li>Managing user accounts and permissions in Active Directory or cloud directories (Azure AD/Entra ID).</li></ul>3. Network Support<ul><li>Troubleshooting basic connectivity issues (Wi-Fi, VPN, Ethernet).</li><li>Configuring and supporting mobile devices (smartphones, tablets) for email and corporate access.</li><li>Assisting with network printer setup and configuration.</li></ul>4. User Support &amp; Ticketing<ul><li>Serving as the first point of contact for technical issues via phone, email, Slack, or a ticketing system (like Jira, ServiceNow, or Zendesk).</li><li>Logging all issues, documenting steps taken, and escalating complex issues to Tier 2/3 teams (Network Engineers, Sysadmins) when necessary.</li><li>Creating documentation and &quot;how-to&quot; guides for end-users to reduce recurring tickets.</li></ul>5. Onboarding &amp; Offboarding<ul><li>Setting up new employee accounts, hardware, and access badges.</li><li>Deactivating accounts and retrieving equipment when employees leave.</li></ul>Required SkillsTechnical Skills:<ul><li>Operating Systems: Deep familiarity with Windows 10/11; often macOS and Linux basics.</li><li>Active Directory: Creating users, resetting passwords, managing groups.</li><li>Microsoft 365/Google Workspace: Administering email accounts, SharePoint/Drive access, and Teams/Zoom configurations.</li><li>Networking Basics: Understanding of DNS, DHCP, TCP/IP, and basic routing/switching concepts.</li><li>Ticketing Systems: Experience with ITSM tools like ServiceNow, Jira Service Management, or Zendesk.</li><li>Imaging: Ability to deploy OS images to new machines using tools like SCCM, Jamf, or MDT.</li></ul>Soft Skills:<ul><li>Customer Service: This is often more important than technical depth. The ability to remain patient and helpful when a user is frustrated is critical.</li><li>Communication: Explaining complex technical solutions to non-technical people without using jargon.</li><li>Problem-Solving: Diagnosing issues logically; knowing what to search for when you don&rsquo;t know the answer.</li><li>Time Management: Balancing walk-up requests, remote tickets, and project work simultaneously.</li></ul>Common Job Titles &amp; Career ProgressionEntry Level:<ul><li>IT Support Specialist</li><li>Help Desk Technician</li><li>Desktop Support Analyst</li></ul>Mid-Level:<ul><li>IT Support Specialist II / III</li><li>Systems Administrator (if focusing on servers/back-end)</li><li>Network Administrator (if focusing on infrastructure)</li></ul>Senior/Advanced:<ul><li>IT Manager (moving into leadership)</li><li>IT Operations Manager</li><li>Cloud Support Specialist (specializing in AWS or Azure)</li><li>Cybersecurity Analyst (often a natural transition for support specialists who focus on access control and security best practices)</li></ul>Job Types: Full-time, Part-timePay: RO7,300.000 - RO11,000.000 per yearExpected hours: 40.0 per weekWork Location: In person

IT Support Specialist

OxyPlus (Oman)

Job Title: Sales ManagerOverviewThe Sales Manager is responsible for leading, developing, and managing a team of sales representatives to achieve revenue targets and expand the customer base. This role bridges the gap between executive leadership and the sales floor, translating high-level business strategy into actionable sales plans. The ideal candidate is a data-driven leader who excels at coaching, forecasting, and fostering a high-performance culture.Key Responsibilities1. Team Leadership &amp; Development<ul><li>Recruit, hire, and onboard new sales representatives.</li><li>Conduct weekly one-on-one coaching sessions to improve individual performance and skill sets (e.g., negotiation, prospecting, closing).</li><li>Foster a competitive yet collaborative team culture that aligns with company values.</li><li>Manage performance, including implementing performance improvement plans (PIPs) and conducting annual reviews.</li></ul>2. Strategy &amp; Execution<ul><li>Develop and implement strategic sales plans to achieve organizational goals and quotas.</li><li>Analyze market trends, competitor activity, and customer needs to identify new opportunities.</li><li>Segment the territory or market to ensure optimal coverage and resource allocation.</li><li>Collaborate with Marketing to align lead generation efforts with sales goals.</li></ul>3. Sales Operations &amp; Forecasting<ul><li>Track and report on key performance indicators (KPIs) such as conversion rates, pipeline velocity, and quota attainment.</li><li>Maintain accurate sales forecasting to provide the executive team with visibility into future revenue.</li><li>Manage the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot) to ensure data integrity and process adherence.</li></ul>4. Customer &amp; Stakeholder Management<ul><li>Escalate and assist with complex or high-value negotiations.</li><li>Partner with cross-functional teams (Marketing, Product, Customer Success) to ensure a seamless customer journey and provide feedback on product-market fit.</li></ul>Required QualificationsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (or equivalent work experience).</li><li>3&ndash;7 years of sales experience, with at least 1&ndash;3 years of experience managing a sales team.</li><li>Proven track record of consistently meeting or exceeding individual and team quotas.</li></ul>Hard Skills<ul><li>Proficiency in CRM software (Salesforce, HubSpot, Zoho, etc.).</li><li>Strong understanding of sales performance metrics (LTV, CAC, Churn, Quota Attainment).</li><li>Experience with sales enablement tools (LinkedIn Sales Navigator, ZoomInfo, Outreach).</li></ul>Soft Skills<ul><li>Coaching Mindset: A desire to develop others rather than just managing numbers.</li><li>Emotional Intelligence: Ability to motivate diverse personalities and navigate team conflicts.</li><li>Analytical Thinking: Comfort with using spreadsheets and dashboards to diagnose performance issues.</li><li>Resilience: Ability to maintain team morale during periods of high stress or market downturns.</li></ul>Job Types: Full-time, Part-timePay: RO11,200.000 - RO15,000.000 per yearExpected hours: 40 per weekWork Location: In person

Sales Manager

Explore 17+ Food and beverage f b supervisor in Salalah this April. Find roles across top companies and apply now to boost your career.