office clerk

receptionist

office manager

sales agent

service advisor

front desk agent

CRISTAL HOTEL ABU DHABI

PREFERABLY FEMALEEducation and Experience Requirements: &middot; High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.&middot; Previous hotel-related experience desired.Key Duties and Responsibilities:&middot; Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.&middot; Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.&middot; Accurately administers Front Desk Clerical systems and procedures.&middot; Provides currency exchange services.&middot; Balances accounts of day&rsquo;s business at end of shift.&middot; Comply with all laid down systems and procedures.&middot; Records all instances of refused business, with reasons of refusal.&middot; Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.&middot; To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.&middot; Answers incoming calls and places outgoing calls.&middot; Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].&middot; Receives guest messages and delivers the same to the guest.&middot; Logs all wake-up call requests and performs wake-up call services.&middot; Provides information about hotel services to guests.&middot; Keep records of calls placed and received by all departments and recording the call charges.&middot; Ensures the correct operation of the PBX system and VICAs system.&middot; Carries out administrative tasks.&middot; Handles every query in a polite and courteous manner.&middot; Promotes the hotels outlets and special events at all times.&middot; Maintains an awareness of competitor&rsquo;s rates and occupancy levels.&middot; Ensures incoming guests are given the highest possible personal service.&middot; Maintains effective communication with all related departments to ensure smooth service delivery.&middot; Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.&middot; Takes telephone reservations when the reservations team are not available.&middot; Greets guests on their arrival ensuring they feel expected and welcome.&middot; Ensures the guest receives the accommodation he/she is expecting.&middot; Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.&middot; Deals swiftly, efficiently and sensitively to guest complaints and follows through.&middot; Maintains awareness of guest profile through the guest history.<ul><li>Performs other related duties as assigned</li></ul>Job Type: PermanentAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Guest Service Agent with 2 years HOTEL experience

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
Operating from the Residential Lobby, the Residence Concierge Agent responds to a wide variety of residential requests by accurately assessing the resident&rsquo;s needs and inquiries, offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons&rsquo; policies.
What you will do
Responsibilities:
<ul><li>Handles all resident interactions with the highest level of hospitality and professionalism &ndash; accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc.
</li><li>Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
</li><li>Maintain control of resident keys, accurately recording occupancy, access rights to guests and visitors, and all deliveries received.
</li><li>Assist with financial postings in PMS system, accept payments from owners and residents as needed.
</li><li>Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
</li><li>Coordinates with the Valet team for the retrieval of resident&rsquo;s vehicles.
</li><li>Manages and provides access to the building(s) and units with all vendor/contractor/resident&rsquo;s service providers and visitors, based on advanced authorization, verifies identity and provides appropriate residence access for vendor/contractors and resident&rsquo;s service providers. Controls entry doors and elevator/lift access.
</li><li>Ensures that information for vendors, restaurants, local businesses, etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services &ndash; vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc.
</li><li>Updates homeowner and resident profiles with any relevant information
</li><li>Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made.
</li><li>Responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
</li><li>Complies with all Four Seasons&rsquo; guidelines, policies and procedures
</li><li>Works harmoniously and professionally with co-workers and leaders
</li><li>Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
</li><li>Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
</li><li>Perform other tasks or projects as assigned by Residential Leaders
</li></ul>What you bring:
<ul><li>2-3 years of Front Desk, Concierge or Residential Services Experience.
</li><li>Exceptional administrative skills required
</li><li>Must be able to prioritize and multi-task, and have a high attention to detail
</li><li>Must be able to work a flexible schedule, including days, evenings, weekends and holidays
</li><li>Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
</li><li>Excellent communication skills
</li><li>Fluent in English, written and verbal; an additional language an asset
</li><li>Ability to use variety of software
</li></ul><div>What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!
</li></ul>Schedule and hours:
<ul><li>This is a full-time role</li></ul></div>

Residences Concierge Agent

Hilton

What are we looking forReceptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in cash handling</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul>EOE/AA/Disabled/Veterans

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Check-in/out: Process guest arrivals and departures efficiently.<ul><li>Reservations: Manage room bookings and guest inquiries.</li><li>Guest Service: Address guest needs and provide solutions promptly.</li><li>Billing: Ensure accurate billing and payment processes.</li><li>Communication: Coordinate with other departments for guest satisfaction</li></ul> 
Qualifications 
Language Required: German &amp; Russian Speakers
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li>High School diploma or equivalent.</li><li>Prior experience in front office operations preferred.</li><li>Proficiency in property management systems.</li><li>Excellent customer service and communication skills.</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Receptionist

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Supervise the front office team to ensure efficient and professional guest service</li><li>Oversee check-in and check-out procedures, ensuring accuracy and smooth operation</li><li>Train, guide, and support front desk staff in handling guest requests and complaints</li><li>Monitor daily shift activities and maintain logbooks and reports</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction</li><li>Handle guest complaints and resolve issues promptly and professionally</li><li>Maintain a clean and organized reception area</li><li>Ensure compliance with company policies, procedures, and quality standards</li></ul>Requirements:<ul><li>Previous experience in a front desk or supervisory role in hospitality or customer service</li><li>Strong communication and interpersonal skills</li><li>Fluent in English; Arabic language skills are an advantage</li><li>Leadership skills with the ability to manage a small team</li><li>Ability to work under pressure and handle guest concerns tactfully</li><li>Familiarity with front office systems and basic computer applications</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, depending on designation)</li><li>Transport: Not required &ndash; accommodation is within walking distance from the workplace</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthExperience:<ul><li>UAE: 2 years (Preferred)</li></ul>

Front Office Supervisor

ANNEX TRAINING INSTITUTE

A reputed Training &amp; Professional Development Institute in Abu Dhabi is urgently seeking an experienced Male Front Office Executive to efficiently manage reception and administrative operations.Key Responsibilities:<ul><li>Welcome and assist visitors, students, and clients in a professional manner.</li><li>Handle phone calls, WhatsApp inquiries, and email communication.</li><li>Manage student registrations, course inquiries, and documentation.</li><li>Coordinate with academic and marketing teams for smooth operations.</li><li>Maintain office files, attendance records, and front desk reports.</li><li>Track daily walk-ins and follow up with potential leads.</li><li>Ensure the reception area is organized and presentable at all times.</li><li>Support general administrative and clerical tasks when needed.</li></ul>Requirements:<ul><li>Male candidates only (as per job requirement).</li><li>Minimum 1&ndash;2 years of experience as a Front Office Executive / Receptionist (institute experience is a plus).</li><li>Excellent communication skills in English; Arabic is an advantage.</li><li>Strong customer service, interpersonal, and coordination skills.</li><li>Proficient in MS Office (Word, Excel, Outlook).</li><li>Presentable, well-mannered, and professional attitude.</li><li>Ability to multitask and handle a fast-paced environment.</li><li>Immediate joiners highly preferred.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per month

Front Office Executive

Explore 164+ Front desk agent in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.

164 front desk agent jobs IN Abu Dhabi

Guest Service Agent with 2 years HOTEL experience

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Residences Concierge Agent

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Receptionist

Front Office Supervisor

Front Office Executive