receptionist

sales associate

assistant front office manager Jobs in Abu Dhabi

assistant front office manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

admin receptionist

front desk associate

Al barakah

Position SummaryAs the first point of contact for all visitors, members, and staff, the Gym Front Desk Receptionist ensures a smooth, welcoming, and organized experience for everyone. This role is key in managing administrative duties, promoting gym services, maintaining accurate member records, and providing exceptional customer service. The receptionist plays a crucial role in maintaining the gym&rsquo;s positive image by offering friendly and professional support to all members.Key Responsibilities<ul><li>Greet and welcome members and guests with a friendly and professional manner.</li><li>Respond to inquiries about gym services, membership options, class schedules, and policies.</li><li>Address member concerns and resolve issues promptly, escalating to management if necessary.</li><li>Ensure members are checked in efficiently and maintain a positive atmosphere.</li><li>Answer phone calls, emails, and messages, providing necessary information or redirecting to the appropriate department.</li><li>Handle membership sign-ups, cancellations, and renewals, updating the system as needed.</li><li>Maintain accurate records of member information, transactions, and class attendance.</li><li>Process payments for memberships, classes, merchandise, or other services offered.</li><li>Monitor the cleanliness and safety of the front desk area and surrounding spaces.</li><li>Ensure the gym environment is welcoming and organized.</li><li>Assist in scheduling appointments, personal training sessions, or classes as needed.</li><li>Promote gym services, products, and upcoming events to members and prospects.</li><li>Help upsell memberships, personal training sessions, or special offers.</li><li>Track and report on membership sales, inquiries, and conversions.</li><li>Work closely with other gym staff, including trainers, management, and janitorial teams, to ensure smooth operation.</li><li>Assist with administrative projects or events organized by the gym.</li><li>Contribute to creating a positive, friendly, and professional work environment.</li></ul>Position Requirements:<ul><li>High school diploma or equivalent; additional certifications or training in customer service or hospitality is a plus.</li><li>Previous experience in a customer service or receptionist role, preferably in a gym or fitness centre.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Strong organizational skills with attention to detail.</li><li>Proficiency in basic computer skills (e.g., Microsoft Office, gym management software).</li><li>Friendly, approachable, and professional manner.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, if needed.</li></ul>Job Type: Full-time

Front Desk Receptionist

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 
 
 Key Features:
 
 
 Stunning Waterfront Setting:
 
 
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 
 
 Luxurious Accommodations:
 
 
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 
 
 World-Class Dining:
 
 
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 
 
 State-of-the-Art Facilities:
 
 
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 
 
 Exceptional Service:
 
 
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 
 
 
 Job Description
 
 
 
 Check-in/out: Process guest arrivals and departures efficiently.
 
 
 <ul>
 <li>
 Reservations: Manage room bookings and guest inquiries.
 </li>
 <li>
 Guest Service: Address guest needs and provide solutions promptly.
 </li>
 <li>
 Billing: Ensure accurate billing and payment processes.
 </li>
 <li>
 Communication: Coordinate with other departments for guest satisfaction
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Language Required:
 
 German &amp; Russian Speakers
 
 
 
 Sustainability:
 
 Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
 
 
 
 Compliance and Standards:
 
 Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
 
 
 
 Food Safety &amp; Hygiene:
 
 Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent.
 </li>
 <li>
 Prior experience in front office operations preferred.
 </li>
 <li>
 Proficiency in property management systems.
 </li>
 <li>
 Excellent customer service and communication skills.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Competitive Salary and Compensation:
 </li>
 <ul>
 <li>
 Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
 </li>
 </ul>
 <li>
 Training and Development Opportunities:
 </li>
 <ul>
 <li>
 Access to training programs and development opportunities to enhance skills and advance within the company.
 </li>
 </ul>
 <li>
 Career Advancement:
 </li>
 <ul>
 <li>
 Opportunities for career growth and advancement within the Rixos Hotels group.
 </li>
 </ul>
 <li>
 Health and Wellness Benefits:
 </li>
 <ul>
 <li>
 Comprehensive health insurance coverage.
 </li>
 </ul>
 <li>
 Employee Recognition Programs:
 </li>
 <ul>
 <li>
 Recognition programs to acknowledge and reward outstanding performance and dedication.
 </li>
 </ul>
 <li>
 Work-Life Balance:
 </li>
 <ul>
 <li>
 Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
 </li>
 </ul>
 <li>
 Uniforms and Dress Code:
 </li>
 <ul>
 <li>
 Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
 </li>
 </ul>
 <li>
 Social Events and Activities:
 </li>
 <ul>
 <li>
 Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
 </li>
 </ul>
 <li>
 Transportation Services:
 </li>
 <ul>
 <li>
 Transportation services.
 </li>
 </ul>
 <li>
 Employee Wellness Programs:
 </li>
 <ul>
 <li>
 Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
 </li>
 </ul>
 </ul>
</div>

Receptionist

Premier Inn Hotels - Middle East

<div>
 
 About Us
 
 
 
 A Great Stay Starts at Premier Inn
 
 
 Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK,Germany,UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain&rsquo;s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipe line of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!
 
 
 
 Job Description
 
 
 
 Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.
 
 
 
 Main Responsibilities Include
 
 
 
 <ul>
 <li>
 Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
 </li>
 <li>
 Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
 </li>
 <li>
 Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
 </li>
 <li>
 Identify corporate leads and build long-term relationships
 </li>
 <li>
 Drive online name mentions and promote customer feedback
 </li>
 <li>
 Understand the online guest&rsquo;s feedback and explore options for improvement
 </li>
 <li>
 Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
 </li>
 <li>
 Effectively communicate with all departments on all guests&rsquo; requests and complaints for smooth service delivery
 </li>
 <li>
 Ensure safety of all guest in line with the safety procedures and guideline.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Customer-oriented approach
 
 
 <ul>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong attention to details
 </li>
 <li>
 Flexible, agile and able to work under pressure
 </li>
 <li>
 Ability to work both independently and in a team
 </li>
 <li>
 Proactive and excellent organizational skills
 </li>
 <li>
 Ability to provide exceptional customer service to our guests
 
 
 </li>
 </ul>
 
 You must have /be-
 
 
 
 <ul>
 <li>
 Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
 </li>
 <li>
 Knowledge of Opera (PMS
 </li>
 <li>
 Arabic Language- speaking,writing and reading
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
 
 
 Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
 
 
 At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
 
 
 We want Premier Inn to be a place where people&rsquo;s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a &lsquo;promote from within&rsquo; culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
 
 
 If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!
 
 
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</div>

Receptionist - Abu Dhabi Capital Centre

Novotel Hotels

<div>
 
 Company Description
 
 
 
 
 Join us at Accor, where life pulses with passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality is a work of heart,
 
 
 
 
 Join us and become a Heartist&reg;.
 
 
 
 
 Job Description
 
 
 
 
 Being a Novotel &amp; Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour,
 
 
 simplicity, friendly warmth and generosity
 
 
 
 .
 
 
 
 
 <ul>
 <li>
 Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel &amp; Adagio simultaneously.
 </li>
 <li>
 Helps meet the department's quantitative targets through his/her sales efforts
 </li>
 <li>
 Helps encourage guest loyalty by developing friendly, personalized relationships
 </li>
 <li>
 Ensures that administrative procedures never take priority over guest relations
 </li>
 <li>
 Anticipates guests' needs and takes them into consideration
 </li>
 <li>
 Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
 </li>
 <li>
 Conveys the brand and hotel image through his/her irreproachable attitude
 </li>
 <li>
 Follow all relevant Front Office procedures
 </li>
 <li>
 Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
 </li>
 <li>
 Ensure that all guest documentations are available and up-to-date
 </li>
 <li>
 Assist the FO department in administrative tasks whenever requested
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services
 </li>
 <li>
 Report for duty punctually wearing the correct uniform and name tag
 </li>
 <li>
 Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
 </li>
 <li>
 Read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
 </li>
 <li>
 Comply with local legislation as required
 </li>
 <li>
 Respond to any changes in the department as dictated by the needs of the hotel
 </li>
 <li>
 Attend training and meetings as and when required
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Good interpersonal skills, guest oriented and service minded
 </li>
 <li>
 Team spirit
 </li>
 <li>
 Good listening skills and ability to anticipate
 </li>
 <li>
 Good presentation and confident speaking skills
 </li>
 <li>
 Dynamic
 </li>
 <li>
 Fluent in English &amp; Arabic
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

CID Data Entry Agent

Parisa Salon

Key Responsibility<ul><li>Client relations: Greet clients warmly, offer beverages, and ensure a positive experience from the moment they enter the salon.</li><li>Appointment management: Schedule, confirm, and cancel appointments for all staff, using a booking system and sending reminder messages.</li><li>Communication: Answer and direct phone calls, respond to emails and social media inquiries, and address client questions and complaints.</li><li>Front desk operations: Manage all aspects of the front desk, including processing transactions, handling payments, and issuing receipts.</li><li>Administrative tasks: File client records, manage inventory for office and retail supplies, and handle incoming/outgoing mail and deliveries.</li><li>Sales and marketing: Upsell services and products, inform clients about promotions, and ensure the reception area is clean, organized, and professionally presented.</li><li>Canva proficiency: Experience using Canva's various features, including templates, elements, and the new AI tools.</li><li>Maintain a tidy reception area.</li></ul>Skills and Qualifications<ul><li>Excellent communication and customer service skills</li><li>Proficiency with appointment scheduling</li><li>Experience with point-of-sale (POS) systems</li><li>Strong organizational and multitasking abilities</li><li>Ability to work in a fast-paced environment</li><li>Previous experience in a salon or customer-facing role is a plus</li></ul>Requirements<ul><li>Previous experience as a salon receptionist or in customer service.</li></ul>Job Types: Permanent, Contract Contract length: 24 monthsPay: From AED2,500.00 per month

Salon Receptionist

Rotana Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Experience Coordinator you are responsible to facilitate the guest&rsquo;s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain effective communication with all related departments to ensure a smooth service delivery
 </li>
 <li>
 Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
 </li>
 <li>
 Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
 </li>
 <li>
 Ensure that the guest receive the accommodation he / she is expecting
 </li>
 <li>
 Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
 </li>
 <li>
 Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
 </li>
 <li>
 Attend to all guest inquires, that are directed to them, in a professional and helpful manner
 </li>
 <li>
 Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
 </li>
 <li>
 Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
 </li>
 <li>
 Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
 </li>
 <li>
 Ensure that rooms control and room revenue controls are in place
 </li>
 <li>
 Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
 </li>
 <li>
 Assist the Guest Service team in the lobby when required
 </li>
 <li>
 Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and colleagues&rsquo; health and safety, as well as protect and conserve the environment
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Experience Coordinator

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
<div><div><div><div>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
What you will do
<ul><li>Monitors the Arrival and Departure of Elite guests.
</li></ul><ul><li>Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
</li></ul><ul><li>Train the Front Desk team and supervise them in the performance of their duties.
</li></ul><ul><li>Conduct performance evaluations and discipline employees when needed.
</li></ul><ul><li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
</li></ul><ul><li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
</li></ul><ul><li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.
</li></ul><ul><li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
</li></ul><ul><li>Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.
</li></ul><ul><li>Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.
</li></ul><ul><li>Check the cashier&rsquo;s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.
</li></ul><ul><li>Complete evening Housekeeping report and follow up on discrepancies.
</li></ul><ul><li>Assist other departments as required in resolving problems.
</li></ul><ul><li>Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).
</li></ul><ul><li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.
</li></ul><ul><li>Utilize the computer systems in place as well as the telephone switchboard.
</li></ul><ul><li>Assist in emergency situations as per established procedures.
</li></ul><ul><li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales/catering/reservations etc at any time of day.
</li></ul><ul><li>Ensure room discrepancies are resolved.
</li></ul><ul><li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.
</li></ul><ul><li>Monitors the VIP Elite guest emails and calls.
</li></ul><ul><li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.
</li></ul><ul><li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift
</li></ul><ul><li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</li></ul><ul><li>Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
</li></ul><ul><li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.
</li></ul><ul><li>Handles all guest relocations according to established guidelines.
</li></ul><ul><li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</li></ul><ul><li>Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
</li></ul><ul><li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
</li></ul><ul><li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</li></ul><ul><li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
</li></ul><ul><li>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>Works harmoniously and professionally with co-workers and supervisors.
</li></ul><ul><li>Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.
</li></ul><ul><li>Assists with responsibilities and duties as required throughout the hotel.
</li></ul><ul><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</li></ul><ul><li>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
</li></ul><ul><li>Works closely with Security Staff to handle any guest emergency or safety concerns.
</li></ul><ul><li>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms
</li></ul></div></div></div></div><div>What you bring
 
<ul><li>A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of Rooms operations
</li></ul><ul><li>Proficient in English (speaking, reading, writing)
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills 
</li></ul><div> 
 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>and so much more!
</li></ul></div>Schedule &amp; Hours:
<ul><li>This is a full-time position</li></ul></div>

Assistant Front Office Manager

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