receptionist

cashier

office manager

front office supervisor

front desk agent

front desk clerk

IHG Hotels & Resorts

Job Title Front Desk Agent Vignette Collection Dubai Dubai, UAE Job Description Front Desk Agent Vignette Collection Dubai Dubai, UAE Position Overview Vignette Collection Dubai is seeking a warm, detail-oriented Front Desk Agent to deliver seamless guest experiences and exceptional hospitality from check-in to check-out. The ideal candidate will be confident, professional, and genuinely passionate about providing personalized service that reflects the hotel s distinctive luxury character. Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Front Desk / Reception Salary: 4500 6500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Welcome guests with a friendly, professional demeanor and ensure smooth check-in and check-out experiences. * Process reservations, room assignments, and billing transactions accurately. * Provide information about hotel services, local attractions, and travel directions. * Handle guest inquiries, requests, and complaints promptly to ensure complete satisfaction. * Manage guest accounts and ensure accurate posting of charges and payments. * Coordinate with housekeeping and other departments to ensure rooms are ready for arrivals. * Monitor and update room availability and guest preferences in the property management system. * Follow hotel procedures for security, privacy, and safety of guest information. * Promote loyalty programs, upsell rooms and amenities to enhance revenue and guest experience. * Maintain a clean and organized front desk area while adhering to grooming and presentation standards. Ideal Profile * Previous experience as a Front Desk Agent or Guest Service Associate in a 4- or 5-star hotel. * Proficiency in hotel management systems such as Opera or similar PMS. * Strong communication and problem-solving skills with a guest-first mindset. * Professional appearance, punctuality, and attention to detail. * Tech-savvy and capable of handling payment systems, booking portals, and online guest communication. * Fluency in English required; additional languages such as Arabic, French, or Russian are a plus. * Flexibility to work night, weekend, and holiday shifts. Skills Set * Guest Relations / Front Desk Operations * Customer Service and Problem Resolution * Reservation and Payment Processing * Upselling and Cross-Selling * Communication and Multitasking * PMS / Hotel System Knowledge Why Join Us * Be part of Vignette Collection by IHG, a distinctive luxury brand redefining modern hospitality. * Competitive salary, benefits, and global career opportunities within IHG Hotels &amp; Resorts. * Access to worldwide hotel discounts, learning programs, and professional development. * Work in a welcoming, multicultural environment that values individuality and teamwork. About the Company Vignette Collection by IHG Hotels &amp; Resorts is a curated collection of luxury hotels offering guests a more authentic and meaningful travel experience. Each property tells its own unique story while upholding IHG s global standards of excellence. Located in the heart of Dubai, Vignette Collection Dubai embodies refined elegance and genuine hospitality, combining local charm with world-class service to create unforgettable moments for every guest. Post Details

Front Desk Agent

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.
As a Front Desk Agent, you will be responsible for the following duties:<ul>
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Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</li>
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Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</li>
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Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</li>
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Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</li>
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Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</li>
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Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</li>
</ul>
As a Front Desk Agent, we expect from you:<ul>
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Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</li>
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Proficient in Microsoft Office, PSMS, and other Front Office systems.</li>
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Communicates effectively in English; additional language skills in Arabic or others are preferred.</li>
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Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</li>
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Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</li>
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Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
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MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
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Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
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Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
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Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

AL RAED PIONEERS

Job Title: Receptionist cum Front Desk Sales Representative (MALE)Job Summary:We are seeking a friendly, professional, and sales-oriented Receptionist / Front Desk Sales Representative to be the first point of contact for our clients. This role combines front desk reception duties with active sales responsibilities. The ideal candidate will handle customer inquiries, manage administrative tasks, and promote our products or services to increase sales and customer satisfaction.Key Responsibilities:<ul><li>Reception &amp; Customer Service:</li><li>Greet and welcome customers or visitors in a warm and professional manner.</li><li>Answer phone calls, emails, and messages promptly and courteously.</li><li>Manage appointment bookings, schedules, and client check-ins/check-outs.</li><li>Provide accurate information about the company, products, and services.</li><li>Maintain a clean and organized reception and waiting area.</li></ul>Sales &amp; Promotion:<ul><li>Identify customer needs and recommend suitable products or services.</li><li>Assist walk-in clients with inquiries and promote ongoing offers or membership packages.</li><li>Achieve individual and team sales targets through active engagement.</li><li>Process sales transactions, issue receipts, and manage cash or POS systems.</li><li>Follow up with leads and maintain a record of client interactions and sales activities.</li></ul>Administrative Support:<ul><li>Maintain daily attendance, visitor logs, and sales records.</li><li>Assist in preparing daily reports for management.</li><li>Coordinate with other departments to ensure smooth front-office operations.</li><li>Handle general clerical duties such as filing, printing, and inventory of front desk materials.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or equivalent (bachelor&rsquo;s degree preferred).</li><li>Proven experience as a receptionist, front desk associate, or in retail/customer service.</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of sales and marketing principles.</li><li>Proficiency in Microsoft Office and POS systems.</li><li>Excellent organizational and multitasking abilities.</li><li>Professional appearance and positive attitude.</li></ul>Working Conditions:<ul><li>Full-time position (weekends or evening shifts may be required).</li><li>Front-facing customer environment.</li><li>Occasional standing or moving around to assist customers.</li></ul>Key Attributes:<ul><li>Friendly and approachable demeanour.</li><li>Confident in upselling and closing sales.</li><li>Punctual, reliable, and self-motivated.</li><li>Team player with a customer-first mindset.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED2,750.00 per monthLanguage:<ul><li>ENGLISH (Preferred)</li><li>TAGALOG (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Application Deadline: 10/11/2025

RECEPTION CUM FRONT DESK SALES

Raffles

Job Description <div> To manage all activities relevant to the Front Desk such as the reception, to be responsible for all activities relevant to Raffles Club, check in / out, cashiering, foreign exchange and assisting guest with inquiries. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Greet guests at all times in a friendly and helpful manner when entering Raffles Club or approach the Front Desk</li> <li>Register and room all guest arrivals according to established procedures</li> <li>Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li> <li>Maintain cashier float and ensure accurate daily report of all money received</li> <li>Cash hotel guests personal and travelers checks and assist with currency exchange</li> <li>Keep abreast of all modifications to accounting policies and procedures</li> <li>Attend to guests request of using the service of safety box at all times</li> <li>Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li> <li>Attend to guest s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li> <li>Liaise closely with Butlers and other departments to escort and do follow-ups on guest requests or requirements</li> <li>Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property</li> <li>Ensure that the guests depart the hotel with a positive impression of hotel service</li> <li>Perform the audit balances and prepare all reports for audit in an orderly fashion</li> <li>When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li> <li>Maintain comprehensive knowledge of standard reservation procedures</li> <li>Maintain exemplary department standards of behavior and appearance and attitude</li> <li>Ensure front desk work area/ raffles club area is kept clean and in an orderly state at all times</li> <li>Be fully aware of the Credit policy</li> <li>Adhere to OH&amp;S policies and procedures</li> <li>Perform related duties and special projects assigned</li></ul></div>

Front Desk / Raffles Club Agent

Peninsula Hospitality Group

Front desk and guest services<ul><li>Greeting guests, processing check-ins and check-outs, and handling late-night arrivals</li><li>Managing guest requests, reservations, and wake-up calls</li><li>Answering phones and providing information about the hotel and local area</li><li>Resolving guest issues, complaints, and concerns</li><li>Ensuring guest safety and reporting any accidents or incidents</li></ul>Accounting and auditing<ul><li>Processing and reconciling daily financial transactions, including payments via cash, credit, or debit</li><li>Running and verifying end-of-day reports using the property management system (PMS)</li><li>Balancing cash drawers and preparing financial summaries for management</li><li>Verifying guest folios and posting charges to accounts</li><li>Ensuring all financial records are accurate and complete before the next shift</li></ul>Job Type: Full-time

Night Auditor

MOVENPICK

<ul> <li>Register and process check-in for all arrivals, ensuring a warm welcome and smooth transition for guests.</li> <li>Update and check guest information into the computer system after a complete check-in, maintaining accuracy and attention to detail.</li> <li>Prepare for daily arrivals in terms of room allocation, checking traces for any special requests of guests, and coordinating with housekeeping to ensure rooms are ready.</li> <li>Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure, maintaining financial accuracy at all times.</li> <li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and enquiries at all times, ensuring guest satisfaction.</li> <li>Take initiative to add a personalised experience for each guest, going above and beyond to exceed expectations.</li> <li>Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it promptly to supervisors.</li> <li>Check and convey messages to guests in a timely and professional manner.</li> <li>Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</li> <li>Assist with concierge duties as needed, including making restaurant reservations, arranging transportation, and providing local recommendations.</li> <li>Manage group check-ins and check-outs efficiently, coordinating with other departments to ensure a seamless experience.</li> <li>Conduct regular room inspections to ensure all rooms meet the hotel's high standards before guest arrival.</li> <li>Participate in regular training sessions to stay updated on hotel policies, procedures, and industry trends.</li> <li>Assist in maintaining the cleanliness and organisation of the front desk area and lobby.</li> <li>Support other front office functions such as switchboard operations and bellhop services when required.</li> </ul>

Guest Service Agent (Front Office)

Overview Join to apply for the Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City role at IHG Hotels & Resorts.Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Explore 805+ Front desk clerk in Dubai this November. Find roles across top companies and apply now to boost your career.

805 front desk clerk jobs IN Dubai

Front Desk Agent

Front Desk Agent

RECEPTION CUM FRONT DESK SALES

Front Desk / Raffles Club Agent

Night Auditor

Guest Service Agent (Front Office)

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City