front desk & patient experience coordinator (sales + marketing focus) – medical spa

front desk & patient experience coordinator (sales + marketing focus) – medical spa Jobs in Aliso Viejo

front desk patient experience coordinator sales marketing focus medical spa

Platinum Medical Spa

Job Overview Platinum Medical Spa is a high-end aesthetic practice in Aliso Viejo focused on delivering exceptional patient outcomes and experience. We are looking for a high-energy, polished, and proactive team member who can manage front desk responsibilities while also contributing to patient conversion, retention, and grassroots marketing initiatives. Compensation includes hourly pay as well and incentive compensation based on sales and marketing efforts.This is not a typical front desk role &mdash; we are looking for someone who understands sales, patient experience, and growth.Key ResponsibilitiesFront Desk &amp; Operations<ul><li>Greet and check in patients; manage daily schedule in PatientNow</li><li>Answer phones, texts, and emails; convert inquiries into booked appointments</li><li>Ensure all patient intake, consents, and photos are completed properly</li><li>Coordinate provider schedules and optimize flow throughout the day</li><li>Maintain a clean, organized, high-end front office environment</li></ul>Patient Experience &amp; Sales<ul><li>Educate patients on treatments, skincare, and membership/rewards programs</li><li>Recommend services and products to increase patient value per visit</li><li>Follow up with leads and existing patients (text/email/phone)</li><li>Assist with treatment plan conversions and rebooking</li></ul>Marketing &amp; Growth (Key Differentiator)<ul><li>Execute grassroots marketing initiatives (local outreach, events, partnerships)</li><li>Assist with social media coordination (posting, responding, basic content capture)</li><li>Help drive patient retention campaigns and promotions</li><li>Support database reactivation efforts</li></ul>Qualifications<ul><li>Experience in medical spa, aesthetics, dermatology, or wellness strongly preferred</li><li>Prior front desk, patient coordinator, or sales experience required</li><li>Strong communication and interpersonal skills (must be polished and personable)</li><li>Sales-oriented mindset (comfortable recommending services/products)</li><li>Organized, proactive, and detail-oriented</li><li>Comfortable multitasking in a fast-paced environment</li><li>Experience with PatientNow, Aesthetic Record, or similar EMR is a plus</li></ul>What We&rsquo;re Looking For:<ul><li>Someone who takes initiative, is driven and motivated</li><li>Someone comfortable with both operations AND sales</li><li>Someone who wants to grow with the practice and contribute to expansion</li></ul>Job Type: Part-timePay: $20.00 - $30.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Front Desk & Patient Experience Coordinator (Sales + Marketing Focus) – Medical Spa

Shea Apartment Communities

<div><div>Description
The Floating Leasing Specialist is responsible for presenting and leasing a community to prospective residents, leasing apartments, providing customer service, renewals, and participating in the marketing of the community. The Floating Leasing Specialist works in conjunction with the property management team that they are assigned to on a daily basis to achieve the leasing goals established for the property as well as the goals of Shea Properties. The Floating Leasing Specialist will be required to assist on various properties in the region as needed. The Floating Leasing Specialist works in conjunction with the property management team to achieve the leasing goals established for the property as well as the goals of Shea Properties. The pay range for this position is $22.00 - $24.00.hour. The Floating Leasing Specialist is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.
The Floating Leasing Specialist, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties<ul><li>
Participates in lineup every morning.</li><li>
Opens and inspects the models and the market &ldquo;ready&rdquo; vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day.</li><li>
Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.</li><li>
Answers telephone and email leads by responding to leasing inquiries.</li><li>
Responds to all Vaultware, PopCard and internet leads on a daily basis.</li><li>
Writes and posts a minimum of three Craigslist ads daily and possibly more if directed by Supervisor to do so.</li><li>
Must follow Yieldstar pricing procedures as directed by supervisor.</li><li>
Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.</li><li>
Leases apartments by actively marketing and promoting the apartment community.</li><li>
Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals and cancellations.</li><li>
Compiles welcome paperwork with lease, associated addendums and forms in compliance with policies and procedures. Establishes move-in appointments for reviewing the lease and lease documents with new residents.</li><li>
Upon move-in, completes a thorough walk through of apartment and community amenities with the new residents.</li><li>
Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.</li><li>
Prepares routine reports (weekly and quarterly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising.</li><li>
Works with the team assigned to ensures all information is input into Yardi by the close of each business day.</li><li>
Champions their individual Leasing Fundamentals process.</li><li>
Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.</li><li>
Provides customer service per Shea core values and customer care service standards.</li><li>
Demonstrates the ability to handle resident concerns and direct them to the ACM and CM when appropriate.</li><li>
Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.</li></ul> 
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)<ul><li>
Effective written and verbal communication</li><li>
Six months sales and/or customer service experience in at least one of the following industries: property management, hospitality, retail, real estate.</li><li>
Apartment leasing experience preferred</li><li>
Familiar with Microsoft Office products (Word/Excel/Outlook)</li><li>
Yardi preferred</li><li>
Basic math skills</li><li>
Time management and organization skills</li><li>
High School diploma or equivalent required</li><li>
College degree or some college preferred</li></ul> 
Work Environment
The Floating Leasing Specialist works on-site at several apartment communities and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:50 a.m. &ndash; 5:50 p.m. The position is required to work weekend days (Sat/Sun). However, the Floating Leasing Specialist should be flexible with availability depending on the needs of the property. Must be able and willing to travel, if needed, 10-25% of the time. Must have reliable transportation to work at different locations based on assignment for the day.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work. 
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V</div></div>

Floating Leasing Specialist

Shea Properties

Explore 3+ Front desk patient experience coordinator sales marketing focus medical spa in Aliso Viejo this May. Find roles across top companies and apply now to boost your career.

3 front desk patient experience coordinator sales marketing focus medical spa jobs In Aliso Viejo

Front Desk & Patient Experience Coordinator (Sales + Marketing Focus) – Medical Spa

Floating Leasing Specialist

Floating Leasing Specialist