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AMC Theatres

We are currently seeking a Front Office Agent &ndash; Receptionist to join our team.Required experience and skills<ul><li>Exceptional customer service skills and focus on every interaction</li><li>A constant desire to exceed guest expectations</li><li>Experience managing guest travel arrangements</li><li>Strong problem-solving skills</li><li>Ability to work effectively within a team</li><li>Strong work ethic, excellent communication, and time-management</li></ul>About you<ul><li>A friendly, customer focused attitude</li><li>Reliable and hard working</li><li>Self-motivated with strong attention to detail</li><li>Outstanding personal presentation &amp; punctual</li><li>Be available across 7 days including weekends</li><li>Passion and willingness to learn and for further growth</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Front Desk Receptionist

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
 
 
 Key Features:
 
 
 Stunning Waterfront Setting:
 
 
 Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
 
 
 Luxurious Accommodations:
 
 
 Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
 
 
 World-Class Dining:
 
 
 Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
 
 
 State-of-the-Art Facilities:
 
 
 Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
 
 
 Exceptional Service:
 
 
 At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
 
 
 
 Job Description
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
 </li>
 <li>
 Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
 </li>
 <li>
 Register and process check in/out for all VIPs guests efficiently and professionally.
 </li>
 <li>
 Escort VIP gussets to their rooms.
 </li>
 <li>
 Update guest information into the computer after a complete check in.
 </li>
 <li>
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.
 </li>
 <li>
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
 </li>
 <li>
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
 </li>
 <li>
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
 </li>
 <li>
 Handle issuance of guest room key cards and ensure effective control for guest security.
 </li>
 <li>
 Ensure that all messages, mails and packages are delivered to the guest room.
 </li>
 <li>
 Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
 </li>
 <li>
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 </li>
 <li>
 Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.
 </li>
 <li>
 Follow up with Bell desk regards shuttle Bus.
 </li>
 <li>
 Daily courteous calls to VIP rooms, so too with other guests.
 </li>
 <li>
 Report any unusual occurrences or requested to manager.
 </li>
 <li>
 Be aware of the hotel accident Prevention Policies.
 </li>
 <li>
 Ensure the cleanliness and neatness of front office area.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
 </li>
 <li>
 Check Hotel situation, occupancy, functions, groups, VIPs.
 </li>
 <li>
 Re-announce VIP rooms to Housekeeping and F&amp;B departments.
 </li>
 <li>
 Check if all departure details for the day have been taken, as well as for the next day.
 </li>
 <li>
 To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
 </li>
 <li>
 Check VIP rooms after amenities are placed.
 </li>
 <li>
 Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.
 </li>
 <li>
 File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT
 </li>
 <li>
 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
 </li>
 <li>
 Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.
 </li>
 <li>
 Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
 </li>
 <li>
 To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
 
 
 Additional Information
 
 
 <ul>
 <li>
 Competitive Salary and Compensation:
 </li>
 <ul>
 <li>
 Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
 </li>
 </ul>
 <li>
 Training and Development Opportunities:
 </li>
 <ul>
 <li>
 Access to training programs and development opportunities to enhance skills and advance within the company.
 </li>
 </ul>
 <li>
 Career Advancement:
 </li>
 <ul>
 <li>
 Opportunities for career growth and advancement within the Rixos Hotels group.
 </li>
 </ul>
 <li>
 Health and Wellness Benefits:
 </li>
 <ul>
 <li>
 Comprehensive health insurance coverage.
 </li>
 </ul>
 <li>
 Employee Recognition Programs:
 </li>
 <ul>
 <li>
 Recognition programs to acknowledge and reward outstanding performance and dedication.
 </li>
 </ul>
 <li>
 Work-Life Balance:
 </li>
 <ul>
 <li>
 Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
 </li>
 </ul>
 <li>
 Uniforms and Dress Code:
 </li>
 <ul>
 <li>
 Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
 </li>
 </ul>
 <li>
 Social Events and Activities:
 </li>
 <ul>
 <li>
 Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
 </li>
 </ul>
 <li>
 Transportation Services:
 </li>
 <ul>
 <li>
 Transportation services.
 </li>
 </ul>
 <li>
 Employee Wellness Programs:
 </li>
 <ul>
 <li>
 Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
 </li>
 </ul>
 </ul>
</div>

Guest Relations Agent

Marriott International

<div>Additional Information 
Job Number26020287 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
The Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The Butler Services Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process. ESSENTIAL FUNCTIONS:
<ul><li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 year work experience. 
#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
MAIN DUTIES AND RESPONSIBILITIES:<ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>Escort VIP gussets to their rooms.</li><li>Update guest information into the computer after a complete check in.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>Follow up with Bell desk regards shuttle Bus.</li><li>Daily courteous calls to VIP rooms, so too with other guests.</li><li>Report any unusual occurrences or requested to manager.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensure the cleanliness and neatness of front office area.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Check if all departure details for the day have been taken, as well as for the next day.</li><li>To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>Check VIP rooms after amenities are placed.</li><li>Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>File daily guest relations report and documents systematically. Code: RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3/5 JOB DESCRIPTION: GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 
Qualifications 
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Hyatt

<div><div>Summary<div>
About Hyatt
At Hyatt, care connects us. It all starts with people who care. We believe in the power of belonging &ndash; making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone&rsquo;s role matters. Opportunities are yours to shape, and your individuality is celebrated.
The Role
As a Reservation Host (Arabic Speaker), you will be the first point of contact for our guests, creating a warm and welcoming experience from the moment they inquire about a stay. Your role is essential in delivering personalized service and ensuring every guest feels at home.
What We Offer
At Hyatt, we open doors. There&rsquo;s a home for every stage of your career. With us, you&rsquo;ll discover a career you didn&rsquo;t know existed. We nurture curiosity and provide opportunities for professional training, development, and internal mobility across brands and geographies.</div></div><div>
Qualifications<div>
Previous experience in reservations, front office, or guest services preferred.
Fluency in Arabic and English is required.
Strong interpersonal and communication skills.
Ability to work in a fast-paced environment with a care-driven mindset.
Proficiency in hotel systems and MS Office is an advantage.</div></div></div>

RESERVATIONS HOST (ARABIC SPEAKER ONLY)

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Salayel Hospitality

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a courteous and professional manner
 </li>
 <li>
 Handle check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Manage phone calls, emails, and guest inquiries professionally
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
 </li>
 <li>
 Handle guest requests, concerns, and complaints promptly, escalating when required
 </li>
 <li>
 Maintain accurate guest records and reservation details in the PMS
 </li>
 <li>
 Process payments, invoices, and cash/card transactions securely
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times
 </li>
 <li>
 Follow company policies, SOPs, and UAE hospitality regulations
 </li>
 <li>
 Support administrative tasks related to front office operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Proficiency in English (Arabic or other languages is an advantage)
 </li>
 <li>
 Familiarity with hotel PMS systems is a plus
 </li>
 <li>
 Presentable personality with a customer-service mindset
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Willingness to work shifts, weekends, and holidays
 </li>
 <li>
 Currently based in the UAE or available to relocate
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Exposure to a reputed hospitality brand in Abu Dhabi
 </li>
 </ul>
</div>

Receptionist

Explore 546+ Front office agent in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

546 front office agent jobs In Abu Dhabi

Front Desk Receptionist

Guest Relations Agent

Butler Service Desk Agent

Guest Relations Agent

RESERVATIONS HOST (ARABIC SPEAKER ONLY)

Call Center Agent

Receptionist