real estate agent

sales manager

real estate sales agent

sales coordinator

account manager

front office agent

Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal<br>
(17742)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div><b>
About You</b></div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

Hilton

<div><p>Front Desk Agent (German/Russian Speaker) | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.<br>
<br>
<b>What will I be doing</b></p>
<p>As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li><p>Achieve positive outcomes from Guest queries in a timely and efficient manner</p>
</li><li><p>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</p>
</li><li><p>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments</p>
</li><li><p>Demonstrate a high level of customer service at all times</p>
</li><li><p>Attend appropriate training courses, when required, and assist with the Night Team&rsquo;s training and development efforts</p>
</li><li><p>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</p>
</li><li><p>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</p>
</li><li><p>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</p>
</li><li><p>Comply with hotel security, fire regulations and all health and safety legislation</p>
</li><li><p>Act in accordance with policies and procedures when working with front of house equipment and property management systems</p>
</li><li><p>Follow company brand standards</p>
</li><li><p>Assist other departments, as necessary</p>
</li></ul><p><b>What are we looking for</b></p>
<p>A Front Desk Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2-3 years of experience in a high-end or luxury hotel, or an equivalent setting</li>
<li>Proven track record of working as a Front Desk Agent or Receptionist in a fast-paced environment.</li>
<li>Working knowledge in a European language is an asset</li>
<li>Minimum 2-3 years of experience in a high-end or luxury hotel, or an equivalent setting</li>
<li>Positive attitude and good communication skills both written and verbal</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
<li>Excellent grooming standards</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Keen eye for detail and commitment to quality.</li>
<li>Ability to work a variety of shifts including weekends, days, afternoons and evenings</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Luxury hospitality experience in a similar role</li>
<li>Fluency in German or Russian (both written and spoken) is required.</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</p></div>

Front Desk Agent (German/Russian Speaker) | Waldorf Astoria Dubai Palm Jumeirah

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Agent is responsible for providing five-star services to all guests and colleagues. The Concierge Agent will be creative and accommodating to all of the guest&rsquo;s needs and requests. Concierge Agent reports to Chief Concierge.</p><p></p><p><b>
As a </b><b>Concierge Agent, you will be responsible for the following duties:</b></p><ul>
<li><p>
Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience.</p></li>
<li><p>
Assist with booking and organizing travel, entertainment, dining, and cultural activities while providing clear and accurate directions and transportation options.</p></li>
<li><p>
Maintain detailed records of guest requests and bookings using concierge software, and communicate key updates and challenges with management and colleagues.</p></li>
<li><p>
Possess deep local knowledge of Dubai, including transportation, dining, nightlife, shopping, arts, and cultural venues, ensuring all recommendations are personal and well-informed.</p></li>
<li><p>
Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences (LQEs) and responding effectively to all requests and complaints.</p></li>
<li><p>
Foster collaboration, participate in team meetings, and act as a role model with strong communication, empathy, and commitment to service excellence.</p></li>
</ul><p></p><p><b>
As a </b><b>Concierge Agent, we expect from you:</b></p><ul>
<li><p>
Holds a senior school qualification or equivalent; Clefs d&rsquo;Or membership is a plus.</p></li>
<li><p>
Has a minimum of 3 years&rsquo; experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.</p></li>
<li><p>
Previous work experience in Dubai is essential.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.</p></li>
<li><p>
Excellent English communication skills; additional language skills such as Arabic are preferred.</p></li>
<li><p>
Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div>

Concierge Agent

Raffles

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><p></p><b><br>
Job Description</b><p><br>
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.</p><p>
Reporting to the Reservations Manager, responsibilities and essential job functions include:</p><ul><li>
Understand and apply the key principles of <b>ACCOR&rsquo;s Pricing Strategies and Revenue Management</b>, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul><p><b>
PERSONAL ATTRIBUTES</b></p><ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

Reservations Agent

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><br>
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.</p><b><br>
Qualifications</b><br>
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

LEGOLAND® Dubai Resort

<div>
 <p>
  <strong>
   Scope of work
  </strong>
  (JOB PURPOSE)
 </p>
 <p>
  The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities
  </strong>
 </p>
 <p>
  Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
  </li>
  <li>
   Maintains and improves the quality of the guests experience
  </li>
  <li>
   Processes all payments according to established hotel requirements
  </li>
  <li>
   Provides information and assistance to all guests and visitors
  </li>
  <li>
   Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  </li>
  <li>
   Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  </li>
  <li>
   Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
  </li>
  <li>
   Assists guest services, housekeeping and maintenance staff with accommodating guest requests
  </li>
  <li>
   Creates a work environment that promotes teamwork, recognition and mutual respect.
  </li>
  <li>
   Maintains confidentiality of all guests
  </li>
  <li>
   Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
  </li>
  <li>
   Ability to multitask and prioritize departmental functions to meet deadlines.
  </li>
  <li>
   Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
  </li>
  <li>
   Maintains and controls safe while on duty, keeping detailed records of all transactions.
  </li>
  <li>
   Provides new hires with adequate training and ongoing training for all other front desk employees.
  </li>
  <li>
   Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
  </li>
  <li>
   Works diligently at continuously working with Front Office Manager on operation improvements.
  </li>
  <li>
   Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Health &amp; Safety
  </strong>
 </p>
 <p>
  Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications, Experience, &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent experience required
  </li>
  <li>
   1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
  </li>
  <li>
   Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
  </li>
  <li>
   Provide excellent customer service and maintain a professional demeanor.
  </li>
  <li>
   Ability to communicate effectively with others both verbally and written.
  </li>
  <li>
   Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
  </li>
  <li>
   Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
  </li>
 </ul>
</div>


Front Office Supervisor

The First Group Hospitality

<div>Overview:
<p>
The first hotel in the Middle East to join Marriott&rsquo;s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf&eacute;s, and restaurants, while its own signature dining experiences include Sant&eacute; Ria, Village Bistro, and <i>The First Collection&rsquo;s</i> award-winning Risen Caf&eacute; &amp; Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><ul><li><br>
Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.</li><li>Create, maintain, and update group room blocks in the hotel Property Management System (PMS).</li><li>Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests</li><li>Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.</li><li>Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.</li><li>Respond promptly and professionally to internal and external inquiries related to group reservations.</li><li>Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.</li><li>Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.</li><li>Ensure compliance with hotel policies, brand standards, and revenue management strategies.</li><li>Maintain accurate records and documentation for all group reservations.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications &amp; Skills:</b></div><div></div><ul><li><br>
Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.</li><li>Strong customer service skills with a professional and courteous demeanour.</li><li>Ability to work collaboratively with hotel sales, front office, and operational teams.</li></ul></div>

Group Reservation Agent

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