desk operations coordinator Jobs in Kuwait

desk operations coordinator

housekeeping attendant

career opportunities: receptionist, office administration (14574) Jobs in Kuwait

career opportunities: receptionist, office administration (14574)

front office attendant - ots agent Jobs in Kuwait

front office attendant - ots agent

office boy (office assistant) Jobs in Kuwait

office boy (office assistant)

front office attendant ots agent

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES 
Switch Board
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT 
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrate fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extensions.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.</li><li>
Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.</li><li>
Checks the daily arrival list for VIP&rsquo;s.</li><li>
Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).</li><li>
Handles the closing of the telephone process and tallies revenue before closing.</li></ul> 
OTS 
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE<ul><li>
Ensure a consistence of high standard is maintained in Room Service order taking</li><li>
Respect and comply with the service standards of the restaurant in the following topics<ul><li>
Answering Telephone as per the Radisson standards</li><li>
Taking down orders</li><li>
Maintain the record of the order</li><li>
Cashiering</li><li>
Organize order-taking material (control sheets, checks, reports etc.)</li><li>
Informing guests about promotions</li></ul></li><li>
Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards</li></ul><ul><li>
Handles guest complaints tactfully</li><li>
Actively pushes high profit food and beverage items</li><li>
Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly</li><li>
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous</li><li>
Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures</li><li>
Confers with the Room Service Supervisor concerning set-ups and last minute changes</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that the telephone call accounting system works properly.</li><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies immediate supervisor.</li><li>
Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.</li><li>
Thorough with the SOS Manual available for handling emergency calls.</li></ul> 
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Performs opening and closing duties.</li><li>
Checks that hotel telephone lines are in working order by doing self call checks.</li><li>
Ensures all wake-up call properly timed on the system.</li></ul> 
<ul><li>
Stays up-to-date with development in the hotel by reviewing the communications log book each shift.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of current hotel promotions.</li><li>
Knows the names of key people within Radisson Blu and Owners.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and multitasking.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li></ul> 
<ul><li>
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows :</li></ul><ul><li>
Hotel fire, bomb and emergency procedures.</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).</li><li>
Hotel and corporate marketing and promotional programs.</li><li>
Corporate clients and clients generating high business volume.</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

FRONT OFFICE ATTENDANT - OTS AGENT

IHG Hotels & Resorts

<div>
 Are you customer-focused, detail-oriented, and fluent in Arabic? We are looking for a
 
 Reservation Agent &ndash; Arabic Speaker
 
 who will play a key role in driving room revenue while delivering accurate, professional, and friendly service to our guests.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Handling room reservation inquiries via phone, email, and online channels in Arabic and English.
 </li>
 <li>
 Processing, modifying, and confirming reservations accurately in the hotel reservation system.
 </li>
 <li>
 Providing clear information on room types, rates, packages, promotions, and hotel facilities.
 </li>
 <li>
 Upselling rooms, packages, and services to maximize revenue opportunities.
 </li>
 <li>
 Responding professionally to guest inquiries, special requests, and complaints related to reservations.
 </li>
 <li>
 Coordinating closely with Front Office, Sales, and Revenue teams to ensure booking accuracy.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel policies, availability, and market trends.
 </li>
 <li>
 Ensuring all reservation records are complete and compliant with hotel standards.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Previous experience as a Reservation Agent or Reservations Executive, preferably in a hotel environment.
 </li>
 <li>
 Fluency in Arabic (mandatory) and good command of English.
 </li>
 <li>
 Strong communication, customer service, and sales skills.
 </li>
 <li>
 Familiarity with hotel reservation systems (Opera or similar PMS will be an advantage).
 </li>
 <li>
 Attention to detail and ability to work accurately under pressure.
 </li>
 <li>
 Flexible to work shifts, weekends, and public holidays.
 </li>
 <li>
 Professional attitude with a proactive and service-oriented mindset.
 
 
 </li>
 </ul>
 At IHG&reg;, we believe our people bring
 
 True Hospitality
 
 to life. Join our Reservations team and grow your career with a globally trusted hospitality brand that values diversity, development, and excellence.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservation Agent – Arabic Speaker

Hyatt Regency Al Kout

<div><div>Summary<div>
You will be responsible to provide an excellent and consistent level of service to your customers. The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers.</div></div><div>
Qualifications<div><ul>
<li>Ideally with a relevant diploma or professional certification in Hospitality or Tourism management.</li>
<li>Minimum 2 years work experience in hotel operations</li>
<li>Good customer service, communications and interpersonal skills are a must.</li></ul></div></div></div>

HOUSEKEEPING ATTENDANT

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are currently seeking a Housekeeping Attendant to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
Knowing that first impressions count, our housekeeping team are obsessed about presentation, having things in the right place and the house being spotlessly clean to deliver an experience that is beyond expectation - creating memorable moments for our guests. 
 
Our Room Attendants love keeping up appearances!<ul><li>
You will ensure our standards of cleanliness are high, our pillows are plumped to perfection and our mirrors are gleaming</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the housekeeping department</li></ul>
As Room Attendant, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do! 
Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Housekeeping Attendant

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE COURTEOUS ASSISTANCE WITH LUGGAGE, ROOMING AND GUEST RELATIONS<ul><li>
Checks the daily arrival list.</li><li>
Assists guests with luggage to the front desk.</li><li>
Escorts guests to room, placing luggage in room.</li><li>
Inspects guest room for adequate supplies and informs guests of room amenities.</li><li>
Hands over the room key to the guest.</li><li>
Delivers faxes, messages, packages etc. for guests, and undertakes any other requests to ensure their comfort.</li><li>
Pages guest in lobby or other areas as needed.</li><li>
Maintains the appearance of the hotel lobby and entrance.</li><li>
Refills and replaces promotional material as needed.</li><li>
Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture.</li><li>
Keeps luggage storage room clean and tidy.</li><li>
Ensures the efficient delivery and collection of group luggage.</li><li>
Facilitates prompt check-out by assisting guests.</li><li>
Assists guests to bring luggage from room to hotel entrance.</li><li>
Assists guests with luggage to the taxi or car, after guest settles his/her bills.</li><li>
Stores and receives luggage when requested; issues completed claim checks to guest when storing luggage.</li><li>
Ensures that hotel flags are in good condition and replace when required.</li><li>
Ensures that items left for collection are properly registered and handed over to the correct person according to the procedure.</li><li>
Assists valet with parking and handing over valet tickets during the night and busy time.</li><li>
Executes wakeup call along with security in case the guest doesn&rsquo;t answer the call by operator.</li><li>
Ensures all airport drop offs/ taxi arrangements/ shuttle service is running smoothly.</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines, printers, and Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Reports any suspicious behaviour of guests and staff to the Bell Captain, Service Manager, and Security.</li><li>
Notifies Bell captain and Executive Housekeeper of lost and found objects.</li><li>
Ensures that all potential and real hazards are reported appropriately immediately.</li><li>
Follows emergency procedures for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies the Bell captain.</li><li>
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.</li></ul> 
GUEST RELATIONS<ul><li>
Acquires and uses information from the Bell Captain&rsquo;s updated database of regular guests and VIP guests to provide personalised service.</li><li>
Welcome and escorts guests in a courteous manner.</li><li>
Promotes Radisson Blu Hotels, inviting guests to return.</li><li>
Maximizes customer satisfaction and utilization of hotel facilities by promoting hotel restaurants and other services to customers.</li><li>
Knows how to handle &ldquo;100% Guest satisfaction&rdquo;, and is able to change and / or fix TV&rsquo;s, deal with radios in guestrooms, etc.</li><li>
Keeps self-updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance.</li><li>
Provides guests with hotel brochures, local maps and refers them to the Concierge for further information.</li><li>
Proactively informs Front Office staff regarding spelling of guest&rsquo;s names based on luggage labels.</li><li>
Knows the names of key people within Radisson Blu and Owner.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and notifies Concierge, and appropriate Department Head immediately for appropriate follows-up.</li></ul>
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Updates self on guest room availability.</li><li>
Updates self on conference, banqueting and other events in the hotel.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of all current hotel promotions.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and assisting Front Office as needed.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li><li>
Maintains own working area and materials. Ensures they are clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows:</li></ul><ul><li>
Hotel fire, bomb and emergency procedures</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights)</li><li>
Hotel and corporate marketing and promotional programs</li><li>
Corporate clients and clients generating high business volume</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

BELL BOY

Rayan Gate

Senior Sales &amp; Receptionist We are looking for a Senior Sales &amp; Receptionist to join our team and lead front-desk operations with confidence and professionalism.Key Responsibilities:<ul><li>Manage the front desk and ensure a smooth, welcoming experience for all visitors.</li><li>Handle inquiries, phone calls, and client follow-ups.</li><li>Promote the company&rsquo;s services to achieve sales targets.</li><li>Maintain customer records and coordinate appointments.</li><li>Support daily administrative tasks and ensure efficient office operations.</li><li>Train and guide junior reception staff when needed.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in sales or reception (preferably in a clinic, salon, or fitness environment).</li><li>Strong communication and customer service skills.</li><li>Confident, well-presented, and able to handle high-volume inquiries.</li><li>Fluent in English; Arabic.</li><li>Proactive, organized, and able to work independently with minimal supervision.</li><li>Familiarity with POS systems and basic computer applications.</li></ul>If you believe you are the right fit, please send your CV to [62221159].Job Type: Full-time

Senior Sales & Receptionist- Arab Female

Boutiqaat

At Boutiqaat, we&rsquo;re more than a beauty and fashion platform&mdash;we&rsquo;re a bold, digital lifestyle brand leading the e-commerce wave across the GCC. With style, tech, and customer obsession at our core, we create experiences that make people feel seen, heard, and valued.Now we&rsquo;re on the hunt for the face and voice of Boutiqaat&mdash;a Receptionist who&rsquo;s polished, professional, and brings a positive presence to every conversation.What You&rsquo;ll Be Doing:<ul><li>Welcoming visitors, partners, and VIPs with warmth, confidence, and efficiency.</li><li>Managing calls, emails, and inquiries like a pro&mdash;connecting people to the right department with ease.</li><li>Maintaining a tidy, organized front-desk area that reflects our sleek, modern brand.</li><li>Supporting admin tasks and office coordination to keep our operations running smoothly.</li><li>Being the go-to point of contact for all things &ldquo;first impression&rdquo;&mdash;because you set the tone.</li></ul>What You Bring to the Table:<ul><li>A charming, confident, and approachable personality with exceptional communication skills.</li><li>Fluency in English and Arabic is Mandatory.</li><li>Previous experience in a receptionist, customer service, or front-desk role.</li><li>Professionalism, punctuality, and the ability to handle multiple tasks with grace.</li><li>Tech-savvy mindset and comfort using basic office tools and phone/email systems.</li></ul>Why Boutiqaat:Because we don&rsquo;t do ordinary. At Boutiqaat, you&rsquo;ll be part of a vibrant, youthful environment where style meets innovation. We celebrate creativity, empower individuality, and offer growth opportunities that match your ambition. This is more than a job&mdash;it&rsquo;s your runway to something bigger.Ready to be the first smile people see and the voice they remember?Apply now and make your mark at Boutiqaat.Job Type: Full-timeApplication Question(s):<ul><li>What is your current Salary? </li><li>What is your expectations? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Receptionist

Explore 110+ Front office attendant ots agent in Kuwait this January. Find roles across top companies and apply now to boost your career.