general manager

Medcloud

Job SummaryWe are seeking a highly experienced and motivated General Manager to lead our gas company&rsquo;s operations in Saudi Arabia. The ideal candidate will have a strong background in commercial operations within the oil and gas sector, preferably with contracting industry experience.The General Manager will be responsible for overseeing all company functions, including strategic planning, financial management, sales, operational efficiency, and team leadership.Key ResponsibilitiesDevelop and implement strategic plans aligned with the company&rsquo;s goals and objectives.Monitor the Saudi gas market, including industry trends, competitors, and business expansion opportunities.Oversee commercial operations, including contract negotiations and business development.Ensure full compliance with legal and regulatory requirements in the gas industry.Drive operational excellence by improving efficiency, productivity, and quality.Provide strong leadership and mentorship to foster teamwork, innovation, and continuous improvement.Develop and manage budgets, ensuring effective financial planning and resource allocation.Collaborate with internal and external stakeholders to support sustainable business growth.Ensure compliance with health, safety, and environmental standards and promote a strong safety culture.Represent the company in meetings, conferences, and industry events to enhance market presence and brand image.RequirementsMinimum 10 years&rsquo; experience as a General Manager or Country Manager within the gas, oil, or contracting industry.Strong knowledge of the Saudi gas market, including regulatory frameworks and client relationships.Solid background in commercial operations, contract negotiation, sales, and business development.Engineering background is required.Proven leadership experience managing and developing teams.Strong business acumen with sound financial management skills.Demonstrated ability to develop and execute strategic initiatives.Excellent communication and interpersonal skills; fluency in English is required (Arabic is an advantage).Ability to perform effectively in a fast-paced, dynamic environment.Saudi Arabia residency with strong understanding of local cultural and business practicesJob Type: Full-timePay: ﷼60,000.00 - ﷼80,000.00 per month

General Manager

AL JAS ADV.CO.LLC

Position: General Manager &ndash; Jas Industries KSA (Signage) Company: JAS Industries KSA (under JAS Advertising UAE) Location: Riyadh, Kingdom of Saudi Arabia Package: SAR 8,000&ndash;12,000 + Attractive Performance-Based BonusAbout the RoleJAS Industries KSA is a newly established signage and branding company under JAS Advertising UAE, focusing on retail projects as well as clients across multiple sectors. We are looking for a hands-on General Manager to build and lead our KSA operations, manage a small but growing team (up to 15&ndash;20 staff in phase 1), and drive profitable business growth in close coordination with our UAE head office.This role is ideal for someone who is entrepreneurial, technically strong, and enjoys building systems, teams, and client relationships from the ground up.Key Responsibilities1. Business Development &amp; Sales Leadership<ul><li>Set monthly and quarterly sales targets for the KSA unit and ensure they are achieved.</li><li>Lead by example through direct sales and key client management.</li><li>Guide, mentor, and support the sales team using strong market knowledge and a target-driven approach.</li><li>Identify new business opportunities in retail, corporate, government, and other sectors.</li><li>Build and maintain long-term relationships with clients, consultants, and contractors.</li></ul>2. Operations &amp; Project Management<ul><li>Oversee end-to-end delivery of signage and related projects: from inquiry, design coordination, approvals, production, installation, to handover.</li><li>Coordinate with UAE operations for production, technical support, and specialized requirements.</li><li>Ensure all projects are executed as per specifications, on time, and within budget.</li><li>Handle stakeholders across the chain &ndash; clients, consultants, main contractors, and suppliers &ndash; to ensure smooth execution and approvals.</li><li>Monitor project costs, margins, and cash flow, and ensure timely invoicing and payment collection.</li></ul>3. Team Management &amp; Administration<ul><li>Manage and develop a small team (admin, sales, site, and operations staff) in Riyadh.</li><li>Create a professional, collaborative, and performance-oriented work environment.</li><li>Implement basic processes and systems for reporting, documentation, and internal coordination.</li><li>Ensure compliance with company policies, HSE requirements, and local regulations.</li></ul>4. Reporting &amp; Coordination with UAE HQ<ul><li>Prepare regular MIS/reports on sales pipeline, project status, profitability, and collections.</li><li>Work closely with the UAE management team on strategy, pricing, key negotiations, and resource planning.</li><li>Represent the KSA unit professionally and maintain strong rapport with UAE leadership.</li></ul>Candidate ProfileEducation &amp; Background<ul><li>Bachelor&rsquo;s degree in Engineering (Civil, Mechanical, Electrical, or related field) &ndash; mandatory.</li><li>Strong technical understanding of project-based work (drawings, BOQs, site conditions, approvals).</li></ul>Experience<ul><li>8&ndash;10+ years of experience in project-based businesses, ideally in:</li><li>Signage</li><li>Interior fit-out</li><li>Joinery / fa&ccedil;ade / metal works</li><li>Or similar project/contracting environments</li><li>Proven experience in project management, dealing with clients, consultants, and contractors.</li><li>Solid track record in people management, sales strategy, target management, and running a unit/branch profitably.</li><li>Prior experience working in KSA is essential (knowledge of local market, practices, and regulations).</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team-building skills.</li><li>Sales-driven mindset with comfort in meeting and exceeding targets.</li><li>Ability to work with limited resources and build structure in a growing business.</li><li>Excellent communication and negotiation skills.</li><li>Highly proactive, hardworking, and comfortable taking ownership and facing challenges.</li></ul>Language &amp; Other Requirements<ul><li>Languages (must): English, Arabic, Malayalam, Hindi.</li><li>Valid KSA driving license.</li><li>Must already be available in KSA.</li><li>Immediate joining or very short notice period is preferred.</li></ul>What We Offer<ul><li>Competitive base salary: SAR 8,000&ndash;12,000 (based on experience and fit).</li><li>Attractive bonus structure linked to sales and profitability targets.</li><li>Opportunity to build and shape a growing operation in Riyadh with strong backing from an established UAE brand.</li><li>A professional, supportive management team and clear growth potential as the business scales.</li></ul>Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per monthApplication Question(s):<ul><li>Are you currently based in Saudi Arabia and available to work full-time in Riyadh?</li></ul><ul><li>How many years of experience do you have in signage, interior fit-out, fa&ccedil;ade, or similar project-based contracting (preferably in KSA/GCC)?</li></ul>-Less than 5 years -5&ndash;7 years -8&ndash;10 years -More than 10 years<ul><li>Have you personally managed projects in KSA dealing directly with clients, consultants, and main contractors from award to handover and payment collection?</li></ul>Answer: YES/ NO<ul><li>What is the maximum team size you have directly managed (reporting to you)?</li></ul>Type: Multiple choice1&ndash;20 people21&ndash;50 people51&ndash;100 peopleMore than 100 people<ul><li>What is your expected monthly basic salary in SAR (excluding bonuses)?</li></ul><ul><li>You are joining as General Manager for a small signage unit in Riyadh with a limited team and support from UAE. In your first 90 days, what would be your top 3 priorities to:</li></ul>grow sales,stabilize operations, andimprove cash flow/collections? Type: Open-endedEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Managerial: 8 years (Required)</li><li>Sales : 8 years (Required)</li><li>Project Management: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>Malayalam (Required)</li><li>Hindi (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Ten Lifestyle Group

<div>At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten&rsquo;s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Your role involves driving commercial growth, operational excellence, service quality, and client satisfaction while inspiring and developing a high-performing leadership team. The priority for this role is delivering measurable impact through strategic leadership and operational efficiency for the KSA and Middle East business. You will work closely with Service operations teams, Client Services, Proposition, Technology, Finance, and People teams on implementing market-specific growth strategies and innovations aligned with Ten&rsquo;s global vision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.
Service Delivery<ul><li>
Hold end-to-end accountability for service delivery and operational performance for the country, ensuring consistently high-quality, resilient, and scalable services for scheme members in line with contractual commitments and Ten&rsquo;s global standards.</li><li>
Hold direct accountability for country operations, including leadership oversight of all delivery locations supporting country contracts, ensuring seamless, compliant, and effective cross-location service delivery.</li><li>
Ensure service models, processes, and capabilities are fit for current and future client needs, working closely with Service Operations, Technology, and Proposition teams to drive continuous improvement.</li><li>
Lead the response to material service risks, issues, or failures, ensuring rapid resolution, clear client communication, and sustainable corrective actions.</li><li>
Balance service excellence with commercial performance, ensuring client satisfaction outcomes (including NPS and CSAT) are achieved without compromising efficiency or margin.</li><li>
Define and deliver market-specific growth strategies, scaling services, capabilities, and partnerships in line with client demand and commercial objectives.</li></ul>
People Leadership<ul><li>
Lead, coach, and develop the regional leadership team, setting clear expectations, role-modelling Ten&rsquo;s values, and building a strong succession pipeline for critical roles.</li><li>
Create a high-performance culture with clear accountability, ensuring teams are engaged, capable, and aligned to business priorities.</li><li>
Partner closely with People teams to shape workforce strategy, including talent planning, capability development, engagement, and retention.</li></ul>
Governance &amp; Country accountability
<ul><li>Hold full accountability for the overall performance of the country business, including people, operations, service delivery, and commercial outcomes, ensuring the market operates as a sustainable, high-performing entity within Ten.</li><li>
Own financial performance for the country, with accountability for revenue growth, cost control, and margin delivery in line with agreed targets and budgets.</li><li>
Hold accountability for strong governance, risk management, and compliance, with particular focus on local market, regulatory, and contractual requirements.</li><li>
Exercise sound judgement and timely decision-making, balancing commercial ambition with operational, regulatory, and reputational risk, escalating issues appropriately to protect clients, people, and the business.</li><li>
Take accountability for country performance issues, ensuring appropriate escalation, transparent communication, and decisive corrective action.</li><li>
Act as a responsible steward of the business, role-modelling ethical leadership, transparency, and accountability in all decisions and interactions.</li><li>
Act as the senior external representative for the country, building trusted relationships with clients, partners, and key stakeholders, and strengthening Ten&rsquo;s reputation in the market.</li></ul>
Requirements
Bachelor&rsquo;s degree in business administration or related field (MBA preferred). Minimum 7+ years in senior operational leadership roles with full P&amp;L accountability. Proven success in managing multi-location teams and complex operations. Expertise in luxury, hospitality, travel, or concierge services.
ROLE SPECIFIC COMPETENCIES:
<ul><li>Demonstrates senior-level experience with a strong entrepreneurial mindset and is comfortable providing both strategic leadership and hands-on attention to detail.</li><li>
Experience of Ultra high net worth customer service in a Travel or associated business
</li><li>Record of success in senior operational leadership managing multi-location teams and complex operations
</li><li>Knowledge and expertise in luxury, hospitality, travel, concierge.</li><li>
Demonstrated ability to commercial growth, operational excellence, and service quality
</li><li>Ability to promote service excellence and client-centric operations
</li><li>Strong / Excellent / Exceptional strategic thinking, communication, and relationship-building skills
</li><li>Experience in implementing growth strategies and optimizing operational efficiency
</li><li>Microsoft Office (Excel, Word, PowerPoint)</li></ul>
Location: Riyadh - Saudi Arabia (100% on site)
Benefits
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition &ndash; through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
What Ten offers:<ul><li>
Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program</li><li>
Vacation policy: Paid vacation plus one additional day for volunteer work</li><li>
Sabbaticals: One month of paid leave every five years</li><li>
Remote Working Holidays</li><li>
Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients</li><li>
International clientele: Manage a high-quality portfolio with excellent service</li><li>
Dynamic work environment: Diverse tasks in an international team</li><li>
Career opportunities: Development prospects in an agile, growing company</li><li>
Inclusive company culture: Diversity and collaboration are highly valued</li></ul><h3 class="jobSectionHeader">
About Us</h3>
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world&rsquo;s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Our Commitment to Diversity:
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration &ndash; from hiring to promotion &ndash; are based on performance, competence, commitment, and business needs.
Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.</div>

Marriott International

<div>Additional Information 
Job Number25197569 
Job CategoryFood and Beverage &amp; Culinary 
LocationRiyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
 
JOB SUMMARY 
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 

CORE WORK ACTIVITIES 
Taking an Entrepreneurial Approach to Driving the Restaurant Business
<ul><li>Understands financial opportunities by surveying restaurant demand.</li></ul>
<ul><li>Partners with key individuals in the local community to assess opportunities.</li></ul>
<ul><li>Identifies and analyzes competitors.</li></ul>
<ul><li>Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.</li></ul>
<ul><li>Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.</li></ul> 
Leading Significant Marketing/Public Relations/Media Activities
<ul><li>Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.</li></ul>
<ul><li>Supports on-site/off-site public relations opportunities to promote the restaurant.</li></ul>
<ul><li>Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.</li></ul>
<ul><li>Serves as the primary point of contact for restaurant events.</li></ul>
<ul><li>Participates in local networking activities, which are often off-property, in support of the restaurant.</li></ul> 
Managing Day-to-Day Restaurant Operations
<ul><li>Supervises and manages employees.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Conducts daily &quot;taste panels&quot; to educate, drive sales and create sales goals.</li></ul>
<ul><li>Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.</li></ul>
<ul><li>Monitors compliance with all applicable laws and regulations.</li></ul>
<ul><li>Monitors adherence to liquor control policies and procedures.</li></ul>
<ul><li>Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.</li></ul>
<ul><li>Monitors alcohol beverage service for compliance with local laws.</li></ul>
<ul><li>Monitors compliance with all food &amp; beverage policies, standards and procedures, including food handling and sanitation standards.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Advocates sound financial/business decision making.</li></ul>
<ul><li>Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul> 
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants..</li></ul>
<ul><li>Addresses guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Verifies corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing and Conducting Human Resource and Talent Management Activities
<ul><li>Actively participates in the hiring process to identify the right talent to support the outlet's concept.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Facilitates the fair and equal treatment of employees.</li></ul>
<ul><li>Strives to improve employee retention.</li></ul>
<ul><li>Monitors employee attendance of on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Encourages recognition of employees across areas of responsibility.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and the work.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others.</li></ul>
<ul><li>Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish own work.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.</li></ul>
<ul><li>Provides work-related training, supervising, follow-up and hands-on management.</li></ul> 
Additional Responsibilities
<ul><li>Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Restaurant General Manager

Confidential Government

<div>
 
 A leading
 
 semi-government entity
 
 in Saudi Arabia&rsquo;s is looking for skilled professionals to join its growing team. Headquartered in
 
 Riyadh
 
 , the organization plays a strategic role in supporting national development initiatives and driving long-term impact across key sectors.
 
 
 
 
 
 If you are looking for a meaningful career with an organization committed to
 
 sustainability, innovation, and industry excellence
 
 , this is your opportunity to be part of something impactful.
 
 
 
 
 
 
 Apply now and be part of a future-focused organization shaping tomorrow&rsquo;s success.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The General Manager of Customer Experience will lead the development and execution of strategies and initiatives aimed at enhancing investment engagement and overall stakeholder experience. This role is responsible for supporting investors and government stakeholders, identifying opportunities for value-added services, and driving sustainable growth through the delivery of a world-class customer experience.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 1. Customer Journey &amp; Process Optimization
 
 
 <ul>
 <li>
 Map and optimize the end-to-end investor journey, including interactions with government entities, to identify key touchpoints that enhance the overall customer experience.
 </li>
 <li>
 Design and implement strategies to streamline processes, reduce friction points, and ensure a consistent experience across all stages of the investor lifecycle.
 </li>
 <li>
 Define Customer Experience Service Level Agreements (SLAs) and monitor performance KPIs in coordination with the Planning &amp; Performance team.
 </li>
 </ul>
 
 
 2. Customer Service Center Management
 
 
 <ul>
 <li>
 Lead the Customer Service Center to ensure timely, accurate, and effective resolution of inquiries, concerns, and feedback.
 </li>
 <li>
 Oversee the proper triaging and routing of inquiries to relevant Level 1 and Level 2 support teams.
 </li>
 <li>
 Establish and enforce service standards that deliver a responsive and positive experience for investors, citizens, and government or legal entities.
 </li>
 </ul>
 
 
 3. Customer Engagement &amp; Relationship Management
 
 
 <ul>
 <li>
 Develop and execute proactive engagement strategies across multiple channels to strengthen relationships with investors and government stakeholders.
 </li>
 <li>
 Implement tailored communication and structured feedback mechanisms to support long-term engagement and retention.
 </li>
 <li>
 Act as the primary relationship owner for key investor accounts.
 </li>
 </ul>
 
 
 4. Account Management &amp; Regulatory Interface
 
 
 <ul>
 <li>
 Support investors throughout the licensing and application lifecycle, acting as the main interface between investors and relevant regulatory and compliance teams.
 </li>
 <li>
 Ensure the collection of required declarations, follow up on outstanding dues or penalties, and keep investors informed of compliance-related matters.
 </li>
 <li>
 Enhance investor awareness of regulatory requirements, policy updates, and application-specific guidelines.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 Minimum Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Public Relations, or a related discipline is required.
 </li>
 <li>
 A master&rsquo;s degree preferably an MBA or an advanced qualification in Strategy or Customer Experience Management&mdash;is highly preferred.
 </li>
 <li>
 Minimum 14 years of experience in Customer Experience (CX), Account Management, or Business Development,
 
 with at least
 
 
 5 years in a senior leadership.
 
 </li>
 </ul>
</div>

General Manager Customer Experience

Rawaj - Human Capital Management

<div>We are seeking a dedicated and meticulous Supply Chain General Manager for a prominent and leading retail company in Saudi Arabia, renowned for its commitment to excellence and innovation.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Develop and implement end-to-end supply chain strategies aligned with business and operational goals.</li><li>
Oversee production planning, demand forecasting, and inventory management to ensure product availability and cost efficiency.</li><li>
Lead procurement and sourcing activities, including supplier selection, contract negotiation, and performance management.</li><li>
Manage supply chain logistics, warehousing, transportation, and distribution to support retail or manufacturing operations.</li><li>
Coordinate closely with production, sales, and commercial teams to align supply plans with market demand.</li><li>
Identify supply chain risks and develop mitigation plans to ensure operational continuity and resilience.</li><li>
Optimize supply chain processes to improve efficiency, reduce costs, and enhance service levels.</li><li>
Monitor and analyze supply chain KPIs to drive continuous improvement and informed decision-making.</li><li>
Build and maintain strong relationships with suppliers, manufacturers, and logistics partners.</li><li>
Ensure compliance with company policies, industry standards, and regulatory requirements.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
<ul><li>
Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, or a related field.</li><li>
Minimum of 8 years of experience in supply chain management within retail or manufacturing environments.</li><li>
At least 3 years of experience in a senior leadership or general management role.</li><li>
Proven hands-on experience in production planning, procurement, and supply chain logistics.</li><li>
Strong leadership, negotiation, and stakeholder management skills.</li><li>
Solid analytical skills with experience in supply chain performance monitoring and optimization.</li></ul></div>

Supply Chain General Manager | Saudi Arabia

Tanmiah | تنمية

<div>
 
 This role Develops the risk management strategy, policies, and procedures, including risk classification standards and control measures; exercising ongoing oversight; and providing inputs and observations to ensure alignment and integration with the risk management framework at &ldquo;Tanmiah&rdquo;. In addition, ensuring that risk treatment steps are properly followed and implemented in a timely manner by Tanmiah employees.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop and implement the risk management strategy to ensure the identification, assessment, management, and monitoring of risks related to Tanmiah&rsquo;s operations.
 </li>
 <li>
 Identify and classify risks based on impact severity and likelihood of occurrence to ensure proper management and mitigation in the event they materialize.
 </li>
 <li>
 Develop the risk management strategy, policies, and procedures, and develop and enhance key performance indicators (KPIs) for risk management.
 </li>
 <li>
 Review risk identification, assessment, and management plans, ensuring that a responsible owner and completion timeline are defined for each.
 </li>
 <li>
 Update and enhance the risk register model related to risk categories (strategic, regulatory, financial, and operational) relevant to Tanmiah, ensuring risks and appropriate mitigation actions are properly documented.
 </li>
 <li>
 Oversee the preparation of periodic reports and performance reports on the effectiveness of risk management across Tanmiah, as well as other required reports.
 </li>
 <li>
 Provide advice, support, and guidance to Tanmiah departments regarding the risk management process to facilitate risk identification, assessment, and prioritization.
 </li>
 <li>
 Raise awareness and deliver workshops and training programs for Tanmiah employees to promote a risk management culture.
 </li>
 <li>
 Coordinate with audit and review departments and the Risk Committee to ensure the adoption of a sound risk management approach.
 </li>
 <li>
 Coordinate with department managers at Tanmiah to monitor and follow up on compliance with risk mitigation plans and ensure proper risk reporting.
 </li>
 <li>
 Ensure compliance with Risk Control Self-Assessments (RCSAs) and the quality of their implementation to identify, assess, and monitor risk events.
 </li>
 <li>
 Identify, assess, and manage various operational risks during the execution of development projects involving multiple stakeholders, such as contractors, and establish preventive measures to manage such risks.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Management, Economics, Strategic Planning or a related or equivalent major.
 </li>
 <li>
 Minimum of 14 years of experience in risk management, including at least 5 years in a leadership role.
 </li>
 <li>
 Strong knowledge of risk management frameworks, methodologies, and best practices, including risk identification, assessment, mitigation, and monitoring.
 </li>
 <li>
 Excellent communication and report-writing skills in both Arabic and English.
 </li>
 </ul>
 
 
 
 
 Work Conditions:
 
 <ul>
 <li>
 Full-time (Sunday to Thursday).
 </li>
 <li>
 Working hours: 9:00 AM &ndash; 5:00 PM.
 </li>
 <li>
 Office-based at
 
 Tanmiah&rsquo;s
 
 headquarters in Riyadh.
 </li>
 </ul>
</div>

Risk General Manager

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