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global nps programme manager & process excellence lead

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global nps programme manager process excellence lead

Smith+Nephew

<div>
 
 Job Title -
 
 
 Global NPS Programme Manager &amp; Process Excellence Lead
 
 
 
 
 Life Unlimited.
 
 At Smith+Nephew, we design and manufacture technology that takes the limits off living.
 
 
 Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual for role of
 
 Global NPS Programme Manager &amp; Process Excellence Lead
 
 will drive the successful execution of SN enterprise-wide Net Promoter Score (NPS) Operating System in partnership with the SNOS team and external vendor. This role will own governance, program tracking, insights deployment, and cross-functional alignment for the NPS programme while also acting as the global custodian of process documentation across Customer Care, Global Supply Chain, and Network Planning. Role ensures that customer insights and process redesign efforts translate into actionable value, supporting transformation, standardization, and AI-automation initiatives with robust, compliant, and scalable process frameworks.
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 Serve as the day-to-day programme manager for the Global NPS Operating System. Ability to lead process discovery workshops across multiple geographies and cultures.
 </li>
 <li>
 Lead governance, programme cadence, timelines, risk management, and stakeholder communication. Strong understanding of end-to-end value streams.
 </li>
 <li>
 Hands-on experience in process mapping tools (e.g., Visio, Signavio, Celonis, ARIS).
 </li>
 <li>
 Familiarity with ERP and CRM platforms: SAP (ECC, IBP, APO) and Salesforce preferred.
 </li>
 <li>
 Strong grasp of compliance, internal controls, and audit frameworks. Demonstrated ability to design and roll out standardization frameworks across regions.
 </li>
 <li>
 Ability to engage senior stakeholders and act as a trusted advisor to global leadership. Partner with regional Customer Care, Commercial, and Marketing teams to support customer outreach lists, feedback loops, and follow-up actions.
 </li>
 <li>
 Experience working with or alongside automation/AI teams to translate processes into technology-enabled solutions
 </li>
 <li>
 Manage the relationship with the external consultant/vendor, ensuring survey readiness, output quality, SLA performance, and continuous improvement.
 </li>
 <li>
 Coordinate closely with SNOS to embed NPS Inner Loop, Outer Loop, problem-solving rituals, and customer feedback operating mechanisms. Produce and maintain NPS dashboards, monthly reporting packs, insights summaries, and executive readouts.
 </li>
 <li>
 Facilitate insight-to-action workshops, identifying customer themes, root causes, and improvement initiatives.
 </li>
 <li>
 Track execution of improvement actions and monitor their impact on customer experience outcomes.
 
 
 
 </li>
 </ul>
 
 What will you need to be successful?
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in engineering, Computer Science, Supply Chain, or Business.
 </li>
 <li>
 Master&rsquo;s degree (MBA/PGDM) in Operations, Supply Chain, or Transformation strongly preferred.
 </li>
 <li>
 Licenses/ Certifications: Lean Six Sigma Black Belt or equivalent advanced certification required.
 </li>
 <li>
 Project Management Certification (PMP, PRINCE2, or Agile/Scrum) desirable.
 </li>
 <li>
 Exposure to process mining tools (Celonis, Signavio, UiPath Process Mining) is a plus.
 </li>
 <li>
 Operating Mode: Work from office &ndash; Kharadi, Pune &ndash; 5 days in a week. Flexible to work in any shift.
 </li>
 <li>
 Experience:
 </li>
 <li>
 At least 8 years of experience in Process Excellence, Business Transformation, or Global Business Services (GBS).
 </li>
 <li>
 Proven track record of global process harmonization and transformation initiatives. Hands-on experience with SAP Order Management and Supply Chain Planning workflows.
 </li>
 <li>
 Exposure to digital transformation, RPA, and AI-driven process improvement.
 </li>
 <li>
 Strong experience in governance, compliance, and control frameworks. Exceptional analytical, problem-solving, and process design skills.
 </li>
 <li>
 Ability to design clear visual process maps and frameworks. Ability to take data sets and translate to data insights including ability to communicate insights effectively to C-level leadership.
 </li>
 <li>
 Strong stakeholder management and influencing capability across geographies. Ability to facilitate and communicate with impact. Demonstrated ability to influence outcomes in a global matrix environment.
 </li>
 <li>
 Growth mindset &mdash; curious, adaptable, and open to embedding AI as part of process redesign. Resiliency to persevere when faced with obstacles and challenges.
 </li>
 <li>
 Ability to prioritize and organize multiple tasks and maintain focus amidst interruptions.
 
 
 
 </li>
 </ul>
 
 You. Unlimited.
 
 
 
 We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
 
 
 
 Inclusion + Belonging
 
 - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
 
 
 
 Other reasons why you will love it here!
 
 
 
 <ul>
 <li>
 Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
 </li>
 <li>
 Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
 </li>
 <li>
 Your Wellbeing: Parents / Parents in Law&rsquo;s Insurance, Employee Assistance Program, Parental Leave.
 </li>
 <li>
 Flexibility: Hybrid Work Model (For most professional roles)
 </li>
 <li>
 Training: Hands-On, Team-Customized, Mentorship
 </li>
 <li>
 Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
 
 
 
 </li>
 </ul>
 #YS1
 
 
 Stay connected by joining our Talent Community.
 
 
 We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
 
 
 Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into
 
 You. Unlimited.
 
 , life, culture, and benefits at S+N.
 
 
 Explore our website and learn more about our mission, our team, and the opportunities we offer.
</div>

Global NPS Programme Manager & Process Excellence Lead

Tata Technologies

<div>
 
 
 Exterior Engineer
 
 
 
 Job Location: Pune
 
 
 Experience: 6-10 yrs
 
 
 
 Scope of Role:
 
 Exterior Engineer is responsible to within the area of exterior trims product development and details product design according to standards and guidelines. Translate defined product design performance criteria in CAD data &amp; specifications. Applies a variety of concepts, practices, and procedures related to Automotive Exterior trims
 
 
 
 Area of Responsibility
 
 
 
 This position is responsible for new design and development of exterior trims like Bumpers, Wheel arch liners, Cladding, Cowl vent grill, Canopy parts, Roof rail finishers, Spoiler etc. Should be able to produce engineering design and concepts into 3D model using CATIA V5.
 
 
 You will have responsibility for:
 
 <ul>
 <li>
 Design and development of exterior trim parts by using CATIA V5 software.
 </li>
 <li>
 Provide technical solution and generate CAD data (3D &amp; 2D) for exterior trims.
 </li>
 <li>
 Development of Concept and Master sections, leading and progressing the design in line with the program timescales and deliverable cadence (CATIA V5)
 </li>
 <li>
 Design Exterior trim product assembly parts to meet styling intent and ensure regulatory requirements
 </li>
 <li>
 Adequate knowledge of plastic moulding and design process, DFMEA, DVP, DFA/DFM &amp; GD&amp;T.
 </li>
 <li>
 Knowledge of GD&amp;T; and its implications, Supplier Statement-Of-Requirements, component drawings, Standards and Guidelines etc.
 </li>
 <li>
 Interface with Customer engineering and supplier to achieve technically feasible designs.
 </li>
 <li>
 Ensure overall product design including implementation into CAD by using inputs with regard to results of simulation, tests and validation and all project deliverables are met.
 </li>
 <li>
 Upholds customer working practices, rules and regulations and supports a positive collaborative culture.
 </li>
 <li>
 Maintain design logs of all engineering requests or direction
 </li>
 <li>
 Ensuring issues that cannot be resolved are escalated to Lead Engineer
 </li>
 <li>
 Ensuring that the all project deliverables is met at given time.
 </li>
 <li>
 Identifying all risks of the programme and make appropriate capitalization documents (Lessons learned, Technical Reports) to feed/improve Design and Development standards and guidelines.
 </li>
 <li>
 To be able to assign and get the work done from GETs, CAD Engineers.
 </li>
 <li>
 Ensuring issues that cannot be resolved are escalated to Lead Engineer
 </li>
 </ul>
 
 
 Essential:
 
 
 <ul>
 <li>
 Automotive product engineering experience required specifically in automotive Exterior trim system and component design with a strong preference for experience with the Exterior plastic design.
 </li>
 <li>
 Extensive experience in using CATIA V5
 </li>
 <li>
 Excellent oral and written communication skills
 </li>
 <li>
 Good Knowledge of and/or training in:
 </li>
 <li>
 Global Exterior trim regulations (Knowhow of Indian standards will be an added advantage)
 </li>
 <li>
 Plastic injection moulding processes (both tooling and design)
 </li>
 <li>
 Exterior trim design validation requirement
 </li>
 <li>
 Exterior parts specific manufacturing requirement
 </li>
 <li>
 Design and development knowledge of exterior trim such as Bumpers, Wheel arch liners, Cladding, Cowl vent grill, Canopy parts, Roof rail finishers, Spoiler etc.
 </li>
 <li>
 PC Literacy: Microsoft Project, Power Point, Excel, Word, CatiaV5, etc
 </li>
 <li>
 Ability to generate CAD data in Catia V5.
 </li>
 <li>
 Working knowledge of project delivery processes e.g. PPAP Working
 </li>
 </ul>
 
 
</div>

Exterior Engineer

<div>
 
 The Global Transportation &amp; Warehousing Excellence Lead is mandated to create a step-change in cost, service, safety, resilience, and digital maturity across regions by embedding world-class standards, scalable platforms, and data-led decision making. You will operate as an enterprise-level orchestrator, influencing regional execution while owning global design, governance, and value realization.
 
 
 
 1. Logistics Centre of Excellence: Warehousing &amp; Transport Excellence
 
 
 <ul>
 <li>
 Establish, govern, and continuously evolve a clearly defined global Logistics Centre of Excellence covering both warehousing and transportation.
 </li>
 <li>
 Deliver global warehousing standards and playbooks that drive measurable improvements in productivity, safety, inventory accuracy, service reliability, and working capital performance.
 </li>
 <li>
 Define and embed transportation excellence frameworks across mode strategy, routing, carrier management, and execution discipline, delivering improved cost efficiency, service reliability, and risk resilience.
 </li>
 <li>
 Ensure consistent application of network, capacity, and operating principles across warehouses and transport flows, balancing cost, service, and resilience across regions.
 </li>
 </ul>
 
 2. S
 
 takeholder Management &amp; Enterprise Alignment
 
 
 <ul>
 <li>
 Build strong, trust-based alignment with regional logistics leaders, manufacturing, commercial, finance, procurement, and IT, ensuring enterprise priorities are embedded into regional execution.
 </li>
 <li>
 Define and operationalize clear decision rights, governance forums, and critical issue mechanisms between global, regional, and country teams for warehousing and transportation topics.
 </li>
 <li>
 Exercise effective enterprise level influence to drive adoption of logistics excellence standards and ways of working across diverse regions and operating models.
 </li>
 </ul>
 
 3.
 
 Digitalisation &amp; Data Led Logistics Performance
 
 
 <ul>
 <li>
 Own and deliver a coherent global logistics digital roadmap spanning warehousing and transportation, including WMS and TMS capabilities, control towers, and advanced analytics.
 </li>
 <li>
 Ensure that digital investments deliver measurable operational, financial, and service outcomes, rather than technology deployment alone.
 </li>
 <li>
 Enable enhanced end to end visibility, data transparency, and predictive insight across warehouse and transport operations, supporting faster decision making and more resilient execution.
 </li>
 </ul>
 
 4.
 
 Enterprise Value, Performance &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Clearly articulate and quantify enterprise value outcomes across logistics cost, service, safety, resilience, working capital, and sustainability.
 </li>
 <li>
 Implement a global performance management framework using leading and lagging indicators across warehousing and transportation to drive accountability and continuous improvement.
 </li>
 <li>
 Position warehousing and transportation excellence as strategic enterprise capabilities within supply chain leadership and broader enterprise transformation forums.
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 Required:
 
 
 <ol>
 <li>
 Proven ability to lead complex, global logistics transformations across multiple regions and maturity levels for transportation and warehousing.
 </li>
 <li>
 Strong strategic and tactical (1 year) judgement to balance cost, service, risk, and sustainability trade-offs.
 </li>
 <li>
 Strong understanding of TMS, WMS, Control Towers, and logistics digital platforms.
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in Supply Chain, Logistics, Engineering, or a related field.
 </li>
 <li>
 Minimum 10 -15 years demonstrated ability in logistics or supply chain, including at least 5 years in a global or enterprise leadership role.
 </li>
 </ol>
 
 
 Desired:
 
 
 <ol>
 <li>
 Solid knowledge of global trade compliance, safety standards, and risk management.
 </li>
 <li>
 Proven experience influencing senior stakeholders and inspiring change without formal line authority.
 </li>
 <li>
 Prior experience working with global 3PLs, 4PLs, or freight forwarders would be an advantage.
 </li>
 </ol>
 
 
 
 Key Stakeholders
 
 
 
 <ol>
 <li>
 Global, regional, and country Supply Chain &amp; Logistics Leadership Teams.
 </li>
 <li>
 Procurement, Finance, and Digital teams.
 </li>
 <li>
 Network Optimization and Manufacturing partners.
 </li>
 <li>
 Strategic logistics service providers and carrier partners.
 </li>
 <li>
 Teams supporting global operations.
 </li>
 </ol>
 
 
</div>

Global Transportation & Warehousing Excellence Lead

Cummins India

<div>
 
 Short Description for Candidates
 
 
 
 
 
 The Supply Chain Compliance Manager leads and embeds regulatory compliance across one or more supply chain functions, including materials, production, inventory, logistics, demand management, and order fulfillment. This role ensures that Cummins&rsquo; end-to-end supply chains meet evolving regulatory, legal, and customer requirements while enabling dependable, efficient, and resilient operations. The position partners closely with Legal, Procurement, Quality, Logistics, IT, Trade/Customs, and Business Units to translate regulatory requirements into scalable controls, processes, and systems, while driving continuous improvement aligned with the Cummins Operating System and Functional Excellence strategy.
 
 
 
 
 
 
 *
 
 Description for Candidates
 
 
 
 
 
 The Supply Chain Compliance Manager leads and embeds regulatory compliance across one or more supply chain functions, including materials, production, inventory, logistics, demand management, and order fulfillment. This role ensures that Cummins&rsquo; end-to-end supply chains meet evolving regulatory, legal, and customer requirements while enabling dependable, efficient, and resilient operations.
 
 
 The position partners closely with Legal, Procurement, Quality, Logistics, IT, Trade/Customs, and Business Units to translate regulatory requirements into scalable controls, processes, and systems, while driving continuous improvement aligned with the Cummins Operating System and Functional Excellence strategy.
 
 
 
 Key Responsibilities
 
 
 Regulatory Intelligence &amp; Compliance Program Management
 
 
 <ul>
 <li>
 Monitor global legislation, regulations, standards, and guidance impacting supply chain operations across regions and commodities.
 </li>
 <li>
 Build and maintain a single source of truth for regulatory requirements by country/region, topic, and effective date, including version control and change logs.
 </li>
 <li>
 Conduct horizon scanning through official gazettes, regulators, standards bodies, and industry forums to identify emerging risks and obligations.
 </li>
 <li>
 Map regulatory applicability to affected products, materials, suppliers, sites, and logistics lanes; maintain a compliance calendar with critical deadlines.
 </li>
 <li>
 Develop jurisdiction-, commodity-, and tier-based risk heatmaps and early-warning indicators with defined escalation triggers.
 </li>
 <li>
 Coordinate with industry groups, external counsel, auditors, and internal stakeholders to validate interpretations and share insights.
 </li>
 </ul>
 
 
 Interpretation, Translation &amp; Control Design
 
 
 <ul>
 <li>
 Translate complex legal and regulatory requirements into clear, actionable obligations with defined ownership, evidence, frequency, and due dates.
 </li>
 <li>
 Develop decision trees to determine rule applicability by product, transaction, supplier, and route.
 </li>
 <li>
 Map obligations to preventive and detective controls across Source-to-Contract (S2C), Procure-to-Pay (P2P), Product Lifecycle Management (PLM), quality, and logistics workflows.
 </li>
 <li>
 Define data, documentation, traceability, and evidence retention requirements, including chain-of-custody and certification standards.
 </li>
 <li>
 Conduct gap analyses against current policies, contracts, specifications, labeling, and IT systems; propose and track remediation actions.
 </li>
 <li>
 Flow down compliance requirements to suppliers through Codes of Conduct, purchase order terms, audit rights, attestations, and templates.
 </li>
 <li>
 Publish SOPs, FAQs, job aids, and metrics to support internal execution and external disclosures.
 </li>
 </ul>
 
 
 Compliance Strategy, Governance &amp; Execution
 
 
 <ul>
 <li>
 Establish program governance and RACI across Legal, Procurement, Quality, Logistics, IT/PLM, and Trade/Customs.
 </li>
 <li>
 Develop and execute a risk-based compliance roadmap aligned to business priorities, OKRs, and budget.
 </li>
 <li>
 Embed compliance controls into core workflows such as supplier onboarding, PO creation, specification release, and shipment execution.
 </li>
 <li>
 Lead supplier due diligence activities, including risk scoring, questionnaires, audits, verification, and remediation plans.
 </li>
 <li>
 Define traceability scope (e.g., BOM-level, lot-level) and document management standards.
 </li>
 <li>
 Partner with IT to define and implement technology enablement for screening, labeling/spec control, document vaulting, and ERP/PLM/TMS integrations.
 </li>
 <li>
 Lead role-based training, change management, incident response, and regulatory disclosure playbooks.
 </li>
 </ul>
 
 
 Supply Chain Operations &amp; Leadership
 
 
 <ul>
 <li>
 Manage daily supply chain operations to ensure stable, compliant, and efficient execution.
 </li>
 <li>
 Lead continuous improvement initiatives aligned with the Cummins Operating System.
 </li>
 <li>
 Support corporate supply chain initiatives and cross-Business Unit planning for alignment and risk mitigation.
 </li>
 <li>
 Analyze operational trends, compliance performance, and KPIs; develop corrective action plans as needed.
 </li>
 <li>
 Address and escalate supply chain compliance risks or failures promptly.
 </li>
 <li>
 Prepare and manage annual operating plans, including expense and capital planning.
 </li>
 <li>
 Manage, coach, and develop team members, supporting performance management, training, and career development.
 </li>
 </ul>
 
 
 
 
 
 *
 
 Qualifications and Competencies
 
 
 
 
 
 
 Skills and Experience
 
 
 
 
 Supply Chain &amp; Compliance Expertise
 
 
 <ul>
 <li>
 Strong understanding of end-to-end supply chain processes and their regulatory touchpoints.
 </li>
 <li>
 Experience in regulatory compliance, supplier due diligence, traceability, and risk management.
 </li>
 <li>
 Knowledge of inventory management, material planning, and KPI-driven performance management.
 </li>
 </ul>
 
 
 Analytical &amp; Technical Skills
 
 
 <ul>
 <li>
 Ability to interpret complex regulatory text and translate it into practical business controls.
 </li>
 <li>
 Experience using analytics, BI dashboards, and advanced planning tools to support decision-making.
 </li>
 <li>
 Strong data governance, documentation, and process-design capabilities.
 </li>
 </ul>
 
 
 Leadership &amp; Behavioral Competencies
 
 
 <ul>
 <li>
 Communicates effectively with diverse audiences across functions and geographies.
 </li>
 <li>
 Develops talent and builds high-performing, engaged teams.
 </li>
 <li>
 Directs work, drives results, and ensures accountability under complex and changing conditions.
 </li>
 <li>
 Optimizes work processes with a continuous improvement mindset.
 </li>
 <li>
 Builds trust through integrity, transparency, and collaboration.
 </li>
 <li>
 Values differences and fosters an inclusive, global working environment.
 </li>
 </ul>
 
 
 
 
 
 *
 
 Qualifications for Internal Candidates
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 College, university, or equivalent degree required.
 </li>
 <li>
 Significant experience in supply chain, compliance, regulatory affairs, procurement, logistics, or related fields.
 </li>
 <li>
 8+ years of relevant experience preferred.
 </li>
 </ul>
 
 
</div>

Supply Chain Compliance Manager

Sakon

<div>
 
 
 
 Role Overview/Your Impact
 
 
 
 
 The Lead Analyst will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with Sakon customers based in the United States. Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAS compliance, inventory management. The Lead Analyst will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The Lead Analyst will have overall accountability for the transition of new end user customers to GSG service delivery.
 
 
 &bull;Be the Lead Analyst for various US based and international clients to manage their telecom spend and processes using GSG Mobile Manager Software.
 
 
 &bull;Use GSG proprietary tools and software's to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications.
 
 
 &bull;Assist in implementation of new customers.
 
 
 &bull;Prepare Project Plan and estimated turnaround
 
 
 &bull;Perform audit or analysis relating to cost control and all related activities
 
 
 &bull;Procure project related information from Client, Vendor or concerned project interfaces
 
 
 &bull;Preparation &amp; Presentation of Standard reports as required &amp; requested
 
 
 &bull;Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Coordinate with different teams to procure information or status of tasks related to the project assigned
 
 
 &bull;Assign tasks and monitor the performance of the team members
 
 
 &bull;Mentor and train new resources
 
 
 &bull;Perform Quality Checks to ensure accuracy of work completed &amp; reported
 
 
 &bull;Documentation of new processes or custom requests from Clients
 
 
 &bull;Excellent organization, planning and project management skills
 
 
 &bull;Experience in handling offshore clientele, onsite client experience preferred
 
 
 
 
 What Does the team do
 
 
 
 
 The Optimization team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States. It uses enterprise customer telecom expense management (TEM) solutions. They analyze telecom costs, ensure accurate billing, and identify cost-optimization opportunities. The team is responsible for maintaining service quality, monitoring performance metrics, and ensuring SLA compliance. They also focus on effective resource planning and process management to ensure smooth service delivery. Overall, they contribute to client satisfaction through structured reporting, quality checks, and strong stakeholder coordination.
 
 
 
 
 Our Expectations
 
 
 
 
 &bull;Any graduate/PG/ BE / MBA /CA / CA Inter or combination with relevant experience
 
 
 &bull;Analyzing data or costs and reporting
 
 
 &bull;Cost Control or Cost Audit
 
 
 &bull;Quality Check involving processes or transactions
 
 
 &bull;Documentation on processes or process transition
 
 
 &bull;Presentation experience to C-level management
 
 
 &bull;Telecom domain experience will be an added advantage
 
 
 &bull;Excellent Communication, Presentation and Reporting skills
 
 
 &bull;Fair Knowledge of the Telecom Industry / Telecom Billing
 
 
 &bull;Flair for obtaining information
 
 
 &bull;Strong PC skills - especially Microsoft office
 
 
 &bull;Ability to work under pressure of deadlines
 
 
 &bull;Ability to work in a team
 
 
 &bull;Team management skill would be an added advantage
 
 
 &bull;Ability to adapt to different software.
 
 
 
 
 The SAKON Spirit
 
 
 
 
 At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care.
 
 
 
 
 Benefits and Perks
 
 
 
 
 &bull;Flexible Holiday Policy (choose your own holidays)
 
 
 &bull;Hybrid Working Options
 
 
 &bull;Life &amp; Medical Insurance
 
 
 &bull;Focus on Skill Development, Re-imbursement for Certifications
 
 
 &bull;Wifi-Mobile bill reimbursement
 
 
 &bull;Employee well-being activities
 
</div>

Lead Analyst-Optimization

Onit

<div>
 
 About Onit
 
 
 
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 
 
 We&rsquo;re a team of innovators using
 
 AI at the core
 
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 
 
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 
 
 
 Position Summary
 
 
 
 We are seeking a high-ownership
 
 Customer Success Operations Analyst
 
 to support and improve the operational workflows that power our global Customer Success organization.
 
 
 This role begins with primary ownership of Planhat and focuses on translating defined business requirements into structured workflows, dashboards, and execution processes. The analyst will ensure operational clarity, reliable reporting, and accurate data across the customer lifecycle.
 
 
 Over time, this role will expand to additional platforms such as Kantata and Service Cloud, aligning tools and processes as the organization scales.
 
 
 This is a hands-on role suited for a driven operations professional who values accountability, responsiveness, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own and execute the operational workflows that support the Customer Success organization.
 </li>
 <li>
 Translate defined business and process requirements into configured workflows, automations, and reporting structures within our Customer Success Platform (PlanHat).
 </li>
 <li>
 Serve as the end-to-end owner of the tool (Planhat). Specifically, &ldquo;managing, configuration, and optimization.
 </li>
 <li>
 Build and maintain dashboards that provide visibility into customer health, performance metrics, and team activity.
 </li>
 <li>
 Ensure operational data is accurate, organized, and reliable for decision-making.
 </li>
 <li>
 Work directly with stakeholders to understand their challenges and provide solutions.
 </li>
 <li>
 Expand into Kantata administration as operational scope grows.
 </li>
 <li>
 Operate with strong ownership and proactive communication, acknowledging requests promptly and providing clear timelines.
 </li>
 <li>
 Deliver work accurately and reliably, minimizing rework and delays.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in Customer Success Operations, Business Operations, Revenue Operations, or similar roles within a SaaS environment.
 </li>
 <li>
 Experience translating defined business requirements into structured workflows, automations, or reporting within a system.
 </li>
 <li>
 Experience building dashboards or operational reports within business tools.
 </li>
 <li>
 Demonstrated ability to learn new systems quickly and independently.
 </li>
 <li>
 Strong attention to detail and commitment to high-quality execution.
 </li>
 <li>
 Clear, professional English communication skills.
 </li>
 <li>
 Proven track record of ownership, reliability, and proactive follow-through in fast-paced environments.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Hands-on experience configuring business platforms (e.g., CRM, Customer Success, revenue, or project management tools), including workflows, automations, reporting, and data management.
 </li>
 <li>
 Experience with Customer Success platforms such as Planhat or Gainsight.
 </li>
 <li>
 Experience with Salesforce, Exposure to project/resource management tools such as Kantata.
 </li>
 <li>
 Experience supporting Customer Success or Customer Experience teams.
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks That Support You
 
 
 
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 
 
 Health Coverage: Employee and immediate family members.
 
 
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 
 
 Family Support:
 
 
 Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
 
 
 
 
 Income Protection:
 
 
 100% employer-paid life and disability insurance.
 
 
 
 
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident
 
 
 .
 
 
 
 
 Tax-Advantaged Accounts:
 
 
 Flexi, NPS
 
 
 .
 
 
 Community Engagement: One paid volunteer day each year to give back to the community.
 
 
 
 Our Commitment to Applicants
 
 
 
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 
 
 
 Onit Values
 
 
 
 
 Customer First -
 
 Customer success is our success. We deliver value, listen, and act on customer needs.
 
 
 
 Purposeful Innovation -
 
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 
 
 
 Win as One -
 
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 
 
 
 Intentional Growth -
 
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Success Operations Analyst

Deloitte

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 
 HUMAN CAPITAL- HRST- PWFMS - Sr. Manager Human Capital
 
 
 
 The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations &ndash; from the CEO to CFO, Risk Manager to Business Unit leader&mdash;and that we deliver on our issues and help create value for our clients.
 
 
 
 Human Resources Strategy &amp; Technology
 
 
 
 The HR Strategy &amp; Technology team is a core component of our Human Capital practice &ndash; the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.
 
 
 Keeping the employee in mind, all our services cater to improving an organization&rsquo;s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.
 
 
 
 Key job responsibilities:
 
 
 
 Responsible for successful end to end delivery and management of large scale global projects. This role involves in-depth understanding of processes across various WFM modules and the ability to define various strategies and leading teams. Manager will both drive and manage teams of various sizes and interact closely with multiple cross-functional teams (sales, functional, PMO, testing, etc.).
 
 
 <ul>
 <li>
 Understand business case, process/functional/technical requirements, challenges in today&rsquo;s workforce management, lead process design workshops to identify gaps and propose recommendations
 </li>
 <li>
 Play lead roles preferably on multiple Workforce Management Understands project status, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points
 </li>
 <li>
 Manage and track staffing plan and forecast resource availability based on project budgets
 </li>
 <li>
 Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables
 </li>
 <li>
 Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams
 </li>
 <li>
 Use prior experience to develop accurate work estimates, project budgets and timelines
 </li>
 <li>
 Ensure client satisfaction targets are achieved
 </li>
 <li>
 Lead the delivery team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully
 </li>
 <li>
 Ensure functional and integration teams are aligned and also work closely with the team for successful HR and payroll integration
 </li>
 <li>
 Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment
 </li>
 <li>
 Manage SLAs and projects/CRs plan effectively
 </li>
 <li>
 Drive Innovation/Process improvements including, but not limited to, automations, conversational bots, etc.
 </li>
 <li>
 Ensure business and assignment risks and issues are identified, monitored, and managed to achieve minimal disruption to the project delivery and success &ndash; across stakeholder management, scope, timeline, and resources
 </li>
 <li>
 Act as an WFM subject matter expert by providing best-practice guidance on UKG (Kronos), Infor (Workbrain), Payroll &amp; WFS (Workforce Software) business processes
 </li>
 <li>
 Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
 </li>
 <li>
 Mentor associates and foster a learning and growth environment
 
 
 </li>
 </ul>
 
 Additional Responsibilities:
 
 
 
 <ul>
 <li>
 Establishing the vision, strategic direction, standards and framework for the delivery
 
 
 </li>
 </ul>
 of WFM services that aligns and integrates with Clients&rsquo; business priorities.
 
 
 <ul>
 <li>
 Participate in the technology and service delivery activities such as Building (configuration), Testing (develop criteria, scripts, scenarios, and data cases for testing systems and applications), Training (Training the trainer, Class-room, Knowledge transfer, material preparation) and Deployment (Go-Live support).
 </li>
 <li>
 Provide insight and expertise into the solution configuration based on previous work experiences and leading practices
 </li>
 <li>
 Participate in solution design and requirements gathering These will include engaging and interviewing client subject matter experts, facilitating workshops, reviewing client-provided materials and documentation.
 </li>
 <li>
 Demonstrate accountability and contributions to the successful realization of client goals
 </li>
 <li>
 Be able to review manual processes and define scope for automation/ improvement
 
 
 </li>
 </ul>
 
 The key skills required are as follows:
 
 
 
 <ul>
 <li>
 15+ years of proven experience with at least 5+ years in UKG WFM (Kronos)
 </li>
 <li>
 Passionate and energetic to understand business and client challenges, and able to articulate point-of-view, and work collaboratively towards solutioning
 </li>
 <li>
 Design/architecture experience in Workforce Management, Payroll, Time/Labor
 </li>
 <li>
 Experience with WFM application integration technologies
 </li>
 <li>
 Should have experience in leading large disparate teams in a global delivery model
 </li>
 <li>
 Ability to leverage Workforce management subject matter expertise to provide hands on guidance on projects, sales pursuits etc.
 </li>
 <li>
 Ability to grow and stabilize WFM practice by building capability and bringing in more business for WFM by actively participating in sales pursuits / proposals, estimations, pricing etc.
 </li>
 <li>
 Ability to support the growth of talent within the practice through recruitment, mentorship and coaching
 </li>
 <li>
 Masters in Human Resource Management is desirable
 </li>
 <li>
 Strong analytical/problem-solving abilities, Strong interpersonal skills, Excellent written and oral communication skills
 </li>
 <li>
 Ability to work in teams and interact across all levels, Ability to deal with ambiguity and work pressure
 </li>
 <li>
 Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
 
 
 </li>
 </ul>
 Location: Hyderabad/ Bengaluru/ Gurgaon/ Mumbai/ Kolkata/ Chennai / Pune
 
 
 #HC-LH-FY26
 
 
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients&rsquo; most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 305385
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Deloitte USI- Human Capital - UKG - Senior Manager

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