head of purchasing

operations executive - supply chain Jobs in Pune

operations executive - supply chain

purchase manager

global purchasing executive

Emerson

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Plan and Issue Purchase Order to suppliers and collaborate for ontime direct shipments to WAMS
 </li>
 <li>
 Calibrate and distribute global forecast to suppliers
 </li>
 <li>
 Publish global delivery performance to suppliers. Create and Drive actions for non-performing supplier improvements
 </li>
 <li>
 Work with suppliers to improve Lead times and flexibility to support WAMS demand surge and project orders
 </li>
 <li>
 Review and action on slow moving, excess inventory
 </li>
 <li>
 Evaluate and determine best shipment mode for WAMS to optimize logistic cost
 </li>
 <li>
 Coordinate global contracts, agreements, and terms/ conditions for WAMS purchases
 </li>
 <li>
 Maintain purchasing parameter integrity (price, lead-time, order policy, drawing revision, commodity code, etc)
 </li>
 <li>
 Implement, coordinate and maintain Advance Deviation Request/Supplier Corrective Action as per procedure
 </li>
 <li>
 Collaborate with Global teams to set up new supplier and maintain supplier database as require
 </li>
 <li>
 Build and Submit procurement reports (supplier Delivery Performance, cost saving, inventory on hand, etc) to management and Worldwide strategic commodity managers as appropriate in a timely manner
 </li>
 <li>
 Ensure purchases align with WAMS trade import/export and Internal Control Policies
 </li>
 <li>
 Support Commodity Manager on implementing commodity plans (eg. Reverse Auction, tooling tracking, etc)
 </li>
 <li>
 Training of new suppliers for i-Portal or Tools
 </li>
 <li>
 Deliver assigned tasks and Strive for continuous improvement and pro-active in all areas
 </li>
 <li>
 Minimum 3 years of professional experience in Purchasing / Procurement / Supply Chain
 </li>
 <li>
 Knowledge in Strategic sourcing methodology, supply chain management, contracting, procurement, and supplier management skill.
 </li>
 <li>
 Experience working with ERP systems.
 </li>
 <li>
 Self-motivated, Good Communication Skills (Verbal &amp; Written)
 
 
 </li>
 </ul>
 
 
 Who You Are:
 
 
 
 
 You quickly and decisively take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You facilitate an open dialogue with a wide variety of contributors and partners.
 
 
 
 
 For This Role, You Will Need:
 
 
 
 
 Preferred Qualifications that Set You Apart:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent in Supply Chain Management, Engineering, Business Management or any related field.
 </li>
 <li>
 Qualification/Experience in Six Sigma and Lean Tools would be preferred.
 
 
 </li>
 </ul>
 
 Our Offer to You:
 
 
 
 By joining Emerson, you will be allowed to make a difference through the work you do.
 
 
 Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer comprehensive medical and insurance coverage to meet the needs of our employees.
 
 
 We are committed to creating a global workplace that supports diversity, and equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
 
 
 We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
 
 
 We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.
 
 
 Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
 
 
 Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
 
 
 
 Our Commitment to Diversity, Equity &amp; Inclusion
 
 
 
 At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
 
 
 This philosophy is fundamental to living our company&rsquo;s values and our responsibility to leave the world in a better place. Learn more about our Culture &amp; Values and about Diversity, Equity &amp; Inclusion at Emerson .
 
 
 If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
 
 
 WHY EMERSON
 
 
 
 Our Commitment to Our People
 
 
 
 At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
 
 
 We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world&rsquo;s most complex problems &mdash; for our customers, our communities, and the planet. You&rsquo;ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
 
 
 At Emerson, you&rsquo;ll see firsthand that our people are at the center of everything we do. So, let&rsquo;s go. Let&rsquo;s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let&rsquo;s go, together.
 
 
 
 About Emerson
 
 
 
 Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
 
 
 With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
 
 
 We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you&rsquo;re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you&rsquo;ll find your chance to make a difference with Emerson. Join our team &ndash; let&rsquo;s go!
</div>

Global Purchasing Executive

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 Highlight the main responsibilities
 
 
 <ul>
 <li>
 Is in charge of the inventory level of his raw materials and components families ~
 
 
 </li>
 </ul>
  Follow up the MPS achievement and propose preventives actions regarding material availibity to ensure MPS realization.
 
 
  Is responsible for setting up a proper raw materials and components inventory levels.
 
 
  Define and lead actions connected with inventory reductions with his components families.
 
 
  Measure the Supplier Service Rate &ndash; SSR - for each supplier. Propose action plans to improve the service level.
 
 
  Follow up and report daily the inventory level of his raw material and components families.
 
 
 <ul>
 <li>
 Make sure that the materials and components are available to meet the complete customer demand ~
 
 
 </li>
 </ul>
  Plan the raw materials and components requirement based upon Sales, Inventory and Operations Planning and Master
 
 
 Production Schedule and anticipate potential impacts with suppliers and with production.
 
 
  Validate and send on a weekly basis forecasts to the suppliers
 
 
  Make sure that raw materials and components are available to met customer demand
 
 
  Follow up daily the material arrivals according to firm orders and make sure suppliers ship parts on time according to
 
 
 firm orders.
 
 
  On a regular basis, communicate complete, precise &amp; reliable information to the Supplier contacts. Adapt the chosen
 
 
 method of communication to the level of the Supplier contact. Adapt the frequency to the situation (preventative,
 
 
 curative, crisis).
 
 
 <ul>
 <li>
 Identify blocking points and plan appropriate quick actions to solve them ~
 
 
 </li>
 </ul>
  Attend Logistics/Purchasing meetings and follow up related action plans.
 
 
  Support the implementation with the appropriate departments (APU, Logistics, Purchasing, VPS) tools and methods in
 
 
 order to improve the supply chain organization like Pull flow, Kanban, EDI, Milk run.
 
 
  Define with the External flow analyst the inbound transportation plans.
 
 
  Support actively the inventory counting and propose actions to maintain accuracy of inventory in cooperation with the
 
 
 ERP and inventory control analyst.
 
 
  Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer &amp; internally
 
 
 (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate.
 
 
  Meet the Suppliers contacts on a regular basis (once a year for major Suppliers).
 
 
  Propose logistics protocol with suppliers in co-operation with External flow analyst and Purchasing.
 
 
  Make sure that there is a backup for each Suppliers &amp; train the backup on the way to manage the Suppliers&rsquo; account;
 
 
 ensure that during holidays the position is covered &amp; that both suppliers and internal customers are notified in advance
 
 
 of the absence and informed of the person that will be temporarily managing the Suppliers&rsquo; account.
 
 
 
 Position~
 
 
 
 Supply Chain Scheduler
 
 
 
 D&eacute;partement~
 
 
 
 Material Planning/Production Control
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 Contrat permanent
 
 
 
 Job Posting Date~
 
 
 
 2025-08-05
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Sr. Executive / Asst. Manager - Logistics (Supply Chain Scheduler)

<div>
 
 Job Summary
 
 
 
 
 JOB DESCRIPTION
 
 
 
 The Purchase Manager is responsible for overseeing the procurement of goods and services required by the organization. You should be able to demonstrate and drive procurement strategies, processes, negotiating (in-case of Indirect material) and leadership skills to align purchasing with effective supplier service level management.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 <ul>
 <li>
 Team leadership: building, managing and training team members
 </li>
 <li>
 Supplier Management: Fostering long-term relationships and ensuring consistent supply of material/services
 </li>
 <li>
 Inventory Management: Monitoring inventory levels, supporting PFEP strategies, preventing shortages or excess inventory
 </li>
 <li>
 Compliance &amp; Reporting: Ensuring all purchasing activities adhere to regulations and ethical standards and documenting all procurement activities.
 </li>
 <li>
 Internal Collaborations: Working with other departments, such as production and PMO, to understand their needs and ensure orders are fulfilled.
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 You are a strategic thinker with a strong understanding of procurement processes and supply chain dynamics.
 </li>
 <li>
 You thrive in fast-paced environments and are skilled at delivery timelines, negotiating and quality.
 </li>
 <li>
 You have excellent negotiation skills and a proven ability to build and maintain strong vendor relationships.
 </li>
 <li>
 You are detail-oriented, analytical, and comfortable working with data to drive decisions.
 </li>
 <li>
 You are a collaborative leader who can manage cross-functional teams and influence stakeholders.
 </li>
 <li>
 You are proactive, ethical, and committed to continuous improvement and operational excellence.
 
 
 </li>
 </ul>
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Minimum 8-10 years of experience in procurement or purchasing, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 Proficiency in ERP systems (e.g., SAP, Oracle) and procurement tools.
 </li>
 <li>
 Excellent negotiation, communication, and interpersonal skills.
 </li>
 <li>
 Analytical mindset with the ability to interpret data and make strategic decisions.
 </li>
 <li>
 Strong organizational and time management skills, with the ability to manage multiple priorities.
 </li>
 <li>
 A proactive approach to problem-solving and continuous improvement.
 </li>
 <li>
 Familiarity with relevant legal and regulatory requirements in procurement.
 
 
 </li>
 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or related field (MBA preferred).
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
 
 
 
 About Us
 
 
 
 
 WHY EMERSON
 
 
 
 
 Our Commitment to Our People
 
 
 
 At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
 
 
 We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world&rsquo;s most complex problems &mdash; for our customers, our communities, and the planet. You&rsquo;ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
 
 
 At Emerson, you&rsquo;ll see firsthand that our people are at the center of everything we do. So, let&rsquo;s go. Let&rsquo;s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let&rsquo;s go, together.
 
 
 
 Accessibility Assistance or Accommodation
 
 
 
 If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
 
 
 
 About Emerson
 
 
 
 Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
 
 
 With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
 
 
 We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you&rsquo;re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you&rsquo;ll find your chance to make a difference with Emerson. Join our team &ndash; let&rsquo;s go!
 
 
 
 No calls or agencies please.
 
</div>

Purchase Manager

Schaeffler

<div>
 Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
 
 
 
 General information
 
 
 
 We are seeking an experienced and dynamic Manufacturing / Industrial Engineering for Schaeffler India Ltd (formerly Vitesco Technologies) at the Pune, Talegaon Plant. This position plays a crucial role in developing processes and coordinating with internal stakeholders to successfully launch new products at the plant.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and periodically review the process development plan with various cross-functional teams to ensure on-time execution.
 </li>
 <li>
 Budget Planning respect to the volume demands.
 </li>
 <li>
 Preparation of manufacturing cost estimates using the COM Tool, including capacity calculations, equipment costs, and operator headcount requirements.
 </li>
 <li>
 Coordination &amp; Interactions with SMT Process, Testing, Logistics, Production, Quality, Purchase, Engineering, etc. for launch the projects.
 </li>
 <li>
 Conducting DFM review with Engineering for the new projects, during design phase.
 </li>
 <li>
 Development of Sample build line (A &amp; B Sample) and execute the sample build.
 </li>
 <li>
 Development of Assembly equipment, SPM&rsquo;s, Testing equipment, Jigs and Fixtures for new product.
 </li>
 <li>
 New machines/ processes requirement finalization, purchasing, coordinate with vendor, installation &amp; commissioning.
 </li>
 <li>
 Responsible for preparing the Process documents like PFD, PFMEA, Floor Plan Layout, Conducting capability study, Process validation, etc.
 </li>
 <li>
 Implementation of Tractability &amp; Interlocking, Mistake-proofing (Poka-Yoke), Single piece flow, SMED, etc.in the assembly line.
 </li>
 <li>
 Hands on experience in Statistical analysis, Six-sigma Green belt holder (preferrable), failure analysis tools, etc..
 </li>
 <li>
 Preparation of Safe launch plan for the new projects, Monitor the results with team and close the safe launch with appropriate actions.
 </li>
 <li>
 Provide year over year Equipment / Process performance improvement (Ex cycle time reduction, OEE improvement).
 
 
 </li>
 </ul>
 
 Your Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Engineering (Mechanical / Mechatronics) with 8 to 10 years&rsquo; experience.
 </li>
 <li>
 Minimum 6-8 years&rsquo; experience in Automotive industry, preferrable in Electronics product manufacturing.
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 <ul>
 <li>
 Great company culture
 </li>
 <li>
 Flexi benefits &amp; Relocation benefits
 </li>
 <li>
 Health &amp; Life insurance
 </li>
 <li>
 Opportunity to be a key part of a growing organization.
 
 
 </li>
 </ul>
 As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
 
 
 Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
 
 
 www.schaeffler.com/careers
 
 
 Your Contact
 
 
 Vitesco Technologies India Pvt. Ltd.
 
 
 Hemanth Hurudi
</div>

Industrial / Manufacturing Engineer

Genpact

<div>
 
 
 Ready to shape the future of work?
 
 
 
 At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's
 
 AI Gigafactory
 
 , our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to
 
 agentic AI
 
 , our breakthrough solutions tackle companies most complex challenges.
 
 
 If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
 
 
 Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation
 
 ,
 
 our teams implement data, technology, and AI to create tomorrow, today.
 
 
 
 
 
 Inviting applications for the role of
 
 Senior Manager: Human Resources
 
 
 
 
 
 
 
 Job Location: Pune
 
 
 
 
 Work Mode: Work From Office
 
 
 
 
 Shifts: US Shifts
 
 
 
 
 
 
 The Senior Manager HR Operations is responsible for leading and driving the strategic and operational excellence of global HR services across the employee lifecycle. This role oversees critical functions including HR Data &amp; Policy Management, Employee Lifecycle Transactions, HR Systems &amp; Reporting, Process Compliance, U.S. Benefits Administration, Performance and Compensation Management, Call Center Operations, and Employee Relations. The Senior Manager will establish governance frameworks, standardize global processes, and ensure accuracy, compliance, and consistency in HR service delivery. Partnering closely with HR Centers of Excellence, HR Business Partners, and cross-functional stakeholders, this role ensures that HR operations are efficient, employee-centric, and aligned with business goals while fostering continuous improvement, automation, and data-driven decision-making.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 1) HR Data &amp; Policy Management
 
 
 
 
 2) Employee Lifecycle Transactions
 
 
 <ul>
 <li>
 Process employee lifecycle transactions including onboarding data changes, transfers, promotions, and separations.
 </li>
 <li>
 Track receipt of resignation letters and termination forms; generate and process termination documents in accordance with approved templates.
 </li>
 <li>
 Coordinate and calculate final settlements, offboarding payments, and related system updates.
 </li>
 <li>
 Notify relevant stakeholders (e.g., payroll, benefits providers, IT, third parties) of employee status changes.
 </li>
 <li>
 Develop and process layoff, severance, and death-in-service documentation per company policy and compliance requirements.
 </li>
 <li>
 Schedule exit interviews and analyze separation data to identify trends and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 3) HR Systems &amp; Reporting
 
 
 <ul>
 <li>
 Maintain organized, accurate, and up-to-date HR data within HR systems (e.g., Workday, SAP, etc.).
 </li>
 <li>
 Support internal and external audit requests by providing required data, documentation, and process evidence.
 </li>
 <li>
 Conduct periodic data quality checks and self-audits; track and close discrepancies.
 </li>
 <li>
 Generate recurring and ad-hoc HR reports, dashboards, and performance/service-level reports as per governance and compliance standards.
 </li>
 <li>
 Support regulatory, statutory, and customer-specific reporting requirements.
 </li>
 </ul>
 
 
 
 
 
 4) Process &amp; Compliance
 
 
 <ul>
 <li>
 Ensure HR operations adhere to company policy, data privacy standards, and local statutory requirements.
 </li>
 <li>
 Collaborate with internal and external stakeholders (Payroll, Benefits, IT, Audit teams) to resolve issues and streamline processes.
 </li>
 <li>
 Participate in HR system enhancement projects, testing, and documentation updates.
 </li>
 <li>
 Support continuous improvement initiatives to enhance automation, efficiency, and employee experience.
 </li>
 </ul>
 
 
 5. Performance Management
 
 
 <ul>
 <li>
 Manage performance review cycles including goal setting, review launches, and completion tracking.
 </li>
 <li>
 Coordinate with HRBPs and COEs to ensure consistent implementation of performance management processes.
 </li>
 <li>
 Provide reporting and analytics on completion rates and performance outcomes.
 </li>
 </ul>
 
 
 
 
 
 6. Compensation Management
 
 
 <ul>
 <li>
 Support annual compensation planning processes including merit increases, bonus administration, and pay changes.
 </li>
 <li>
 Validate compensation data in HR systems to ensure accuracy and compliance with approval matrices.
 </li>
 <li>
 Collaborate with Compensation COE on data preparation and reporting for compensation cycles.
 </li>
 <li>
 Develop and maintain call handling scripts, FAQs, and knowledge base content for consistent service delivery.
 </li>
 <li>
 Monitor KPIs such as first-call resolution, response time, and employee satisfaction to drive improvement.
 </li>
 </ul>
 
 
 
 
 
 7. Employee Relations
 
 
 <ul>
 <li>
 Manage intake and triage of employee relations cases in collaboration with ER specialists and HRBPs.
 </li>
 <li>
 Ensure consistent application of ER policies and documentation standards.
 </li>
 <li>
 Oversee resolution tracking, case reporting, and trends analysis to mitigate risk and strengthen workplace culture.
 </li>
 </ul>
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 
 Minimum Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree. MBA (HR) would be an added advantage
 </li>
 <li>
 Delivers oral and written communications that have clarity and impact.
 </li>
 <li>
 Should have E2E HRO knowledge as work experience
 </li>
 <li>
 Hands-on experience with HRIS / ATS systems (e.g., Workday, ServiceNow, Taleo, SuccessFactors, Oracle).
 </li>
 <li>
 Should have managed a team of 300+ people
 </li>
 <li>
 Responsible for meeting the process SLA&rsquo;s, knowledge management
 </li>
 <li>
 Responsible for Publishing process KPI's, Metrics and Management Reporting.
 </li>
 <li>
 Assist team members in queries and process clarification.
 </li>
 <li>
 Connect with Customer to bridge process gaps.
 </li>
 <li>
 Identify areas of improvement and contribute towards adding value to customers
 </li>
 <li>
 Strong Quantitative and problem-solving ability: Ability to conceptualize HRO related technical problems and develop an Analytical Road map for them.
 </li>
 <li>
 Ability to challenge status quo &amp; out of the box thinking
 </li>
 <li>
 People Leadership: Ability to coach &amp; mentor people. Ability to effectively influence &amp; motivate others.
 </li>
 <li>
 Creates a team environment of accountability and commitment.
 </li>
 <li>
 Ability to work in diverse teams and with multiple stakeholders
 </li>
 </ul>
 
 
 
 
 
 Why join Genpact?
 
 
 <ul>
 <li>
 
 Be a transformation leader
 
 &ndash; Work at the cutting edge of AI, automation, and digital innovation
 </li>
 <li>
 
 Make an impact
 
 &ndash; Drive change for global enterprises and solve business challenges that matter
 </li>
 <li>
 
 Accelerate your career
 
 &ndash; Get hands-on experience, mentorship, and continuous learning opportunities
 </li>
 <li>
 
 Work with the best
 
 &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
 </li>
 <li>
 
 Thrive in a values-driven culture
 
 &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
 </li>
 </ul>
 
 Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
 
 
 Let&rsquo;s build tomorrow together.
 
 
 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
 
 
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
 
</div>

Senior Manager-Human Resource Operation - Pune

Capgemini

<div>
 
 Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&amp;C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.
 
 
 
 
 Summary:
 
 
 
 Directly contribute to talent retention and development from Onboarding to Retiring, fostering a high-performance culture and building and maintaining strong relationships with key stakeholders.
 
 
 This position is the main point of contact for the Share Service Center team members and is the primary in-country contact for HR Business Partners and managers of the different BU/LoBs, addressing and supporting their people related matters ensuring alignment with policies and processes as well as compliance with local laws.
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for in-country service delivery, ensuring alignment with the Share Service Center policies and KPIs
 </li>
 <li>
 Manage executive HR services and support the implementation of global HR initiatives
 </li>
 <li>
 Partner with Process Transformation team to lead change management efforts across the region
 </li>
 <li>
 Partner with cross-functional teams (Compensation, TA, etc.) to ensure in-country policies and processes are aligned with evolving business needs
 </li>
 <li>
 Provide guidance to HR teams and business leaders on talent retention, development, performance management and employee relations matters
 </li>
 <li>
 Develop and implement large-scale, high-impact projects and programs; provide strategic insights on people and workplace matters
 </li>
 <li>
 Lead and contribute to all talent projects and business continuity planning
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 6+ years of experience as HR Generalist or similar, preferably within a Global Business Services (GBS) or Shared Services environment
 </li>
 <li>
 Proven leadership and people management experience in a multinational context
 </li>
 <li>
 Broad generalist experience across the full employee lifecycle
 </li>
 <li>
 Fluency in English (spoken and written) and local language(s)
 </li>
 <li>
 Strong analytical, communication, and stakeholder management skills
 </li>
 <li>
 Ability to analyze service delivery metrics to identify trends, gaps, and opportunities for continuous improvement
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Strong digital fluency and experience with data-driven decision-making
 </li>
 <li>
 Strong business acumen
 </li>
 <li>
 Experience in policy development and governance frameworks
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 Advanced consultative skills
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 Demonstrated success in leading complex, high-impact talent projects
 
 
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 PROFESSIONAL PROFILE
 
 
 
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 High emotional intelligence and cultural fluency
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 Ability to lead through change and navigate ambiguity with confidence
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 Customer-focused mindset
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 Ability to influence senior leaders and business stakeholders
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 Demonstrated success in leading complex, high-impact HR projects
 
 
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 Benefits
 
 
 
 This position comes with competitive compensation and benefits package:
 
 
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 Competitive salary and performance-based bonuses
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 Comprehensive benefits package
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 Home Office model
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 Career development and training opportunities
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 Flexible work arrangements (remote and/or office-based)
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 Dynamic and inclusive work culture within a globally known group
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 Private Health Insurance
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 Pension Plan
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 Paid Time Off
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 Training &amp; Development
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 Note: Benefits differ based on employee level
 
 
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 About Capgemini
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group &euro;22.5 billion in revenues in 2023.
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FBS HR Generalist Lead

Frido

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 Scriptwriter
 
 
 Location &ndash; Balewadi,Pune
 
 
 
 
 
 Role Overview: As a Scriptwriter, you'll play a key role in enhancing our Inside Sales operations by creating persuasive, customer-centric copy that drives engagement across chat-based and voice/video channels. You'll help optimize messaging to boost chat initiations, chatbot pre qualifications, sale conversions on call, Meta ad campaigns via lead forms and CTWA.
 
 
 
 
 
 Key Responsibilities:
 
 
 - Develop engaging WhatsApp templates for customer engagement, follow-ups, and retention prompts.
 
 
 - Craft natural, responsive chatbot scripts for our Whatsapp flows, ensuring seamless pre qualification, query handling, and sale conversion.
 
 
 - Write compelling pitches and talking points for Frido&rsquo;s Product Experts to use during phone or video interactions, highlighting product benefits and use case.
 
 
 - Create scripts and content guides focus on our ergonomic chairs category, focusing on demo techniques, objection handling, and closing strategies to convert glances and impressions into orders.
 
 
 - Collaborate with AI Voice team to create calling pitches for various customer segments to target re-purchasing and boost retention and customer satisfaction.
 
 
 - A/B test messaging for higher engagement rates, and analyze performance to refine ROAS-focused content.
 
 
 - Research customer pain points in ergonomic products to infuse copy with empathy, urgency, and personalization for better engagement. Requirements:
 
 
 -Currently pursuing or recently completed a degree in Marketing, Communications, English, Journalism, or a related field.
 
 
 - Excellent writing skills with a knack for concise, conversational tone&mdash;able to make complex product features (e.g., orthotics for foot pain) sound approachable and exciting.
 
 
 - Passion for digital marketing, e-commerce, or conversational commerce; familiarity with tools like WhatsApp API, Notion, Asana.
 
 
 - Creative thinker who can adapt copy for diverse audiences, with strong attention to detail and ability to iterate based on feedback.
 
 
 - Proficiency in English; additional languages are advantageous for broader reach.
 
 
 
 
 
 What We Offer:
 
 
 -Real-world experience in a high-growth D2C campaign, directly impacting Inside Sales and customer journeys.
 
 
 -Opportunity to see your work in action through Whatsapp bots, learning modules and product pitches.
 
 
 -Flexible hours to balance with studies, with potential for full-time role upon successful completion.
 
 
 - A collaborative, innovative environment where your ideas can shape customer experiences.
 
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Script Writer

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