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global sales team operations specialist

Set Europa

<div>Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

ROLE

This is an execution and support-oriented role. All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager. The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.

RESPONSIBILITIES
<div><ul><li>
BPO Partner Operations Support</li></ul>
</div><ul><li>Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions</li>
<li>Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks</li>
<li>Monitor BPO compliance execution daily/weekly and escalate risks, disputes, or anomalies</li>
<li>Execute dispute resolution protocols only when explicitly authorized</li>
</ul><div><ul><li>Global Sales Strategy Implementation &amp; Team Development Support</li></ul>
</div><ul><li>Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams</li>
<li>Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans</li>
<li>Ensure all hiring decisions receive final confirmation from the internal manager</li>
<li>Organize and track training sessions based on standardized curriculum</li>
<li>Collect and report feedback data for managerial review</li>
</ul><div><ul><li>Performance Data Monitoring &amp; Reporting Support</li></ul>
</div><ul><li>Maintain and validate sales data within defined KPI frameworks</li>
<li>Ensure accuracy and timely reporting</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Computer Science, or related field</li>
<li>Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally</li>
<li>Fluency in English,Turkish and Chinese is required</li>
</ul>
PREFFERED QUALIFICATION
<ul><li>
Experience in SaaS, technology, or AI industries</li>
<li>Strong expertise in SLA operations, contract management, and sales analytics</li>
<li>Proven ability to manage and develop remote teams</li>
<li>Strong balance of strategic thinking and operational execution</li></ul></div>

Global Sales Team Operations Specialist

IMCD

<div>Sales Support Specialist 
IMCD is a leading global distributor and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today. 
 
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth. 
 
We are looking for a Sales Support Specialist for our growing team in Istanbul. 
 
Main Responsibilities : 
 
Providing all necessary support to sales units throughout sales and post-sales processes. 
Successful management of sample requests and inventory. 
Actively involved in creating new product codes within the system. 
Providing support in new customer/supplier registration processes. 
Providing necessary support for debt collection (receivable tracking) to the sales team. 
Coordinating GTIP and import cost studies with the foreign trade unit. 
Successful provision of quality and technical document requests from customers. 
Coordinating supplier/customer agreements with the legal unit. 
 
Experience, Skills &amp; Education : 
 
Bachelor's degree in relevant departments 
Advanced level of English 
Min. 2 years of chemical industry experience 
Ability to adapt quickly to a fast-paced environment with changing priorities and direction 
Highly organized, able to work well under stress, handle multiple priorities and meet deadlines 
 
If you see yourself meeting the above criteria, we'd be thrilled to have you on our team! We're eagerly awaiting your applications.</div>

Sales Support Specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

<div>Job Description 
WHAT YOU&rsquo;LL DO
As an NCG Specialist, you will ensure an efficient and timely logistics setup for non‑commercial goods (NCG), securing cost‑effective delivery, sustainable reuse and accurate material flows across all Construction &amp; Facilities projects in the Sales Market. You will coordinate sourcing, transport, inventory and documentation to enable smooth execution of store projects, rebuilds and maintenance activities. In this role, you will be responsible for the Sales Market T&uuml;rkiye, consisting of T&uuml;rkiye, Kazakhstan and Georgia.
You will:<ul><li>
Source and support local split‑points and arrange transport from split‑points to project sites when needed</li><li>
Secure clear instructions, guidelines and standards to enable successful split‑point setup and operations</li><li>
Act as subject‑matter support in NCG‑related procurement and shopfitting topics</li><li>
Manage and coordinate NCG shopfitting deliveries for all project types, ensuring timely, accurate and cost‑efficient logistics</li><li>
Provide operational support to Project Managers, General Contractors and Facility Managers in planning and controlling NCG material flows</li><li>
Ensure systems and tools (e.g. Tango) are updated with correct on‑site dates to safeguard forecasting and project timelines</li><li>
Own market‑level NCG inventory management, including stock control and reuse routines</li><li>
Secure and follow up on reuse and waste‑management processes for new builds and rebuilds</li><li>
Handle deviations such as missing materials, change orders, delayed shipments and NCG claims</li><li>
Ensure global NCG shopfitting guidelines and standards are fully implemented and consistently followed in the Sales Market</li><li>
Represent the market in cross‑market and global NCG forums and share best practices</li></ul>
WHO YOU&rsquo;LL WORK WITH
In this role, you will work closely with Project Managers, Construction &amp; Facilities, Procurement, Visual, Controlling, Accounting and the Global NCG Shopfitting Team. You play a key role in connecting logistics, project execution and sustainability across the Sales Market.
WHO YOU ARE
We are looking for people with&hellip;<ul><li>
Experience within NCG, logistics operations, project management, facility management or visual (meriting)</li><li>
A structured and analytical mindset with strong coordination and problem‑solving skills</li><li>
Solid understanding of logistics flows and shopfitting materials (advantageous)</li><li>
Proven ability to manage multiple stakeholders and priorities in project‑driven environments</li><li>
Good technical and systems understanding, with strong attention to detail and data accuracy</li><li>
Proficiency in MS Office</li><li>
Fluency in English, written and spoken</li></ul>
And people who are&hellip;<ul><li>
Structured, supportive and solution‑oriented</li><li>
Proactive and accountable, with a strong sense of ownership</li><li>
Collaborative team players who build strong working relationships</li><li>
Role models of H&amp;M values, with a growth mindset and focus on continuous improvement</li></ul>
WHO WE ARE
H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU&rsquo;LL LOVE WORKING HERE
 
At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
More specifically, we offer:<ul><li>
25% Staff discount on all our H&amp;M Group brands, both in stores and online (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories and ARKET).</li><li>
H&amp;M Incentive Program &ndash; HIP. Learn more about the program here.</li><li>
Private medical and health insurance</li><li>
Meal Allowance</li><li>
Transportation Allowance</li><li>
Baby gift card</li><li>
Additional vacation days (Marriage, Paternal, Bereavement)</li><li>
Paid Casual Leave</li><li>
Birthday Leave (Subject to 1 year of service)</li><li>
Long service reward at 10,15 &amp; 20 years anniversary</li><li>
Endless career opportunities</li></ul>
JOIN US
Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
This is a full-time role based on a local contract in İstanbul, T&uuml;rkiye. The NCG Specialist reports to Expansion Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 10 May 2026. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.</div>

NCG Specialist

DP World

<div>We are looking for a detail-oriented Ocean Freight Import Operation Specialist to manage end-to-end ocean import operations and ensure smooth coordination across all stakeholders. This role plays a key part in maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to our customers.
Your Responsibilities:<ul><li>
Manage end-to-end ocean freight import operations from booking to final delivery and invoicing,</li><li>
Ensure accurate and timely documentation and information flow throughout the shipment lifecycle,</li><li>
Coordinate with customers, customs brokers, shipping lines, overseas agents, and internal teams,</li><li>
Monitor shipments and ensure compliance with customs and international trade regulations,</li><li>
Proactively resolve operational and commercial issues to maintain high customer satisfaction,</li><li>
Organize payment processes and ensure timely release of delivery orders,</li><li>
Control costs, calculate profit margins, and manage invoicing processes,</li><li>
Prepare and analyze shipment-based profit &amp; loss reports,</li><li>
Coordinate with finance for account checks, payment collection, and outstanding balances,</li><li>
Manage demurrage processes and communicate details to customers,</li><li>
Review and approve operational costs and support accounting processes,</li><li>
Maintain customer communication, identify new opportunities, and support quotation processes,</li><li>
Evaluate suppliers, maintain relationships, and support tender processes,</li><li>
Support sales with alternative solutions and participate in team meetings and reporting,</li></ul> 
Your Profile:<ul><li>
Bachelor&rsquo;s degree in Logistics, International Trade, Business Administration, or a related field,</li><li>
Minimum 1 year of experience in ocean freight import operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational skills with attention to detail,</li><li>
Ability to work under pressure and manage multiple tasks effectively,</li><li>
Strong communication and coordination skills,</li><li>
Proactive, solution-oriented, and customer-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
No travel restrictions,</li><li>
For male candidates, completion of military service,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Import Operation Specialist

<div>We are looking for a detail-oriented Ocean Freight Export Operation Specialist to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.
Your Responsibilities:<ul><li>
Manage end-to-end seafreight export operations from order receipt to final invoicing,</li><li>
Ensure accurate and timely flow of documentation and shipment information,</li><li>
Coordinate with customers, customs brokers, shipping lines, and overseas agents,</li><li>
Monitor export shipments and ensure compliance with customs and international trade regulations,</li><li>
Prepare and review shipping instructions, confirm draft Bills of Lading, and ensure timely document release,</li><li>
Issue Bills of Lading and invoices after vessel departure and deliver them to customers,</li><li>
Coordinate with finance for account control, payment collection, and document release,</li><li>
Organize payment processes and ensure original documents are received and forwarded to relevant parties,</li><li>
Send pre-alerts and shipment details to overseas agents,</li><li>
Control costs, calculate profit margins, and manage invoicing processes in the system,</li><li>
Ensure accurate system entries (e.g., shipment data, costs) and support reporting processes,</li><li>
Maintain regular communication with customers, manage relationships, and support business development,</li><li>
Identify opportunities to expand business (e.g., shifting from FOB/EXW to CIF shipments),</li><li>
Evaluate suppliers, maintain relationships, and report on new supplier opportunities,</li><li>
Support sales teams with alternative solutions and service options,</li><li>
Review and approve invoices, coordinate with accounting, and ensure timely processing,</li><li>
Support documentation, archiving processes, and participate in team meetings,</li></ul> 
Your Profile:<ul><li>
Associate or Bachelor&rsquo;s degree in Logistics, Maritime, International Trade, or a related field,</li><li>
Minimum 2 years of experience in seafreight export operations,</li><li>
Good knowledge of customs regulations and ocean freight processes,</li><li>
Advanced level of English, both written and spoken,</li><li>
Proficiency in MS Office applications,</li><li>
Strong organizational and follow-up skills with attention to detail,</li><li>
Ability to work under pressure in a fast-paced environment,</li><li>
Strong communication, coordination, and teamwork skills,</li><li>
Customer-oriented and solution-focused mindset,</li><li>
Valid driving license (Class B),</li><li>
For male candidates, military service is preferably completed,</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone 
#LI-EY1</div>

Ocean Freight Export Operation Specialist

<div>Accountant (Temporary-6 months) 
IMCD is a leading global distributor and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 60 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
We are looking for an Accounting Specialist for our growing team in Istanbul.
Main Responsibilities : 
Recording invoices, petty cash expenses and all related accounting documents into legal books accurately and in a timely manner
 
Managing supplier and customer account reconciliations, including foreign exchange difference reconciliations
 
Executing and monitoring E-Invoice, E-Ledger and E-Archive invoice processes in compliance with legal regulations
 
Preparing daily, monthly and annual financial reports
 
Archiving accounting records and documents in accordance with legal procedures and ensuring proper physical archiving for assigned financial and administrative matters
 
Monitoring approval processes of purchase invoices and following payment due dates to ensure timely payments
 
Supporting accounting and finance operations in line with company procedures and legal requirements
Experience, Skills &amp; Education : 
Bachelor&rsquo;s degree in Business Administration, Economics, Finance, Accounting or related departments
 
Minimum 2 years of experience in accounting operations
 
Knowledge of Turkish accounting regulations and E-Transformation processes (E-Invoice, E-Ledger, E-Archive)
 
Advanced level of MS Office applications, especially Excel
 
Preferably experience with ERP systems
 
Strong follow-up, planning and organizational skills
 
Detail-oriented, analytical and solution-focused mindset
 
Ability to work effectively in a dynamic and fast-paced environment
 
Intermediate level of English is preferred 
If you see yourself meeting the above criteria, we'd be thrilled to have you on our team! We're eagerly awaiting your applications.</div>

Accountant (Temporary-6 months)

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