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global people operations specialist Jobs in Egypt

global people operations specialist

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associate customer service specialist

global sr. service delivery manager Jobs in Egypt

global sr. service delivery manager

hr operations manager

global sr service delivery manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2>
</div><div><p>
We are seeking a highly experienced professional to lead global service delivery operations across multiple geographies, ensuring seamless service for over 3,000 Vodafone Group customers. This role focuses on operational excellence, customer experience, and strategic alignment while driving transformation initiatives and embedding Agile practices across global teams. The individual will act as the primary point of accountability for service performance, governance, and continuous improvement programmes leveraging automation and analytics.</p><ul><li>
Manage four service towers: Connectivity &amp; UC, Technical, Mobility &amp; Enablement.</li><li>
Monitor KPIs, TNPS, and customer satisfaction metrics; implement improvement plans.</li><li>
Oversee service transition, product onboarding, and change management.</li><li>
Drive revenue and cost control, commercial strategy, and contract negotiations.</li><li>
Manage budgets, stakeholder relationships, and vendor partnerships.</li><li>
Ensure compliance with ISO standards and governance frameworks.</li><li>
Lead global incident and problem management, mitigating risks and ensuring business continuity.</li><li>
Champion digital platforms, automation, and Agile ways of working across teams.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><ul><li>10+ years&rsquo; experience in global service delivery with strong leadership skills.</li><li>
Advanced proficiency in Excel and Power BI; strong analytical and strategic thinking.</li><li>
Certified in ITIL v4, PMP or PRINCE2, and Agile frameworks (e.g., SAFe, Scrum).</li><li>
Skilled in programme management, business continuity planning, and ITSM tools (Jira, ServiceNow, etc.).</li><li>
Excellent communication, negotiation, and stakeholder management skills.</li><li>
Knowledge of enterprise solutions, compliance frameworks (GDPR), and financial regulations.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2>
</div><div><ul><li>Opportunity to lead global service delivery impacting thousands of customers.</li><li>
Exposure to cutting-edge technologies, automation, and Agile practices.</li><li>
Work in a dynamic, multicultural environment with global stakeholders.</li><li>
Career growth through strategic projects and transformation initiatives.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.<br>
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>
#VOIS #BeUnrivalled #CreateTheFuture</p></div></div></div></div>

Global Sr. Service delivery Manager

VOIS

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 We are seeking a highly experienced professional to lead global service delivery operations across multiple geographies, ensuring seamless service for over 3,000 Vodafone Group customers. This role focuses on operational excellence, customer experience, and strategic alignment while driving transformation initiatives and embedding Agile practices across global teams. The individual will act as the primary point of accountability for service performance, governance, and continuous improvement programmes leveraging automation and analytics.
 <br/>
 <br/>
 <ul>
  <li>
   Manage four service towers: Connectivity &amp; UC, Technical, Mobility &amp; Enablement
  </li>
  <li>
   Monitor KPIs, TNPS, and customer satisfaction metrics; implement improvement plans
  </li>
  <li>
   Oversee service transition, product onboarding, and change management
  </li>
  <li>
   Drive revenue and cost control, commercial strategy, and contract negotiations
  </li>
  <li>
   Manage budgets, stakeholder relationships, and vendor partnerships
  </li>
  <li>
   Ensure compliance with ISO standards and governance frameworks
  </li>
  <li>
   Lead global incident and problem management, mitigating risks and ensuring business continuity
  </li>
  <li>
   Champion digital platforms, automation, and Agile ways of working across teams
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years&rsquo; experience in global service delivery with strong leadership skills
  </li>
  <li>
   Advanced proficiency in Excel and Power BI; strong analytical and strategic thinking
  </li>
  <li>
   Certified in ITIL v4, PMP or PRINCE2, and Agile frameworks (e.g., SAFe, Scrum)
  </li>
  <li>
   Skilled in programme management, business continuity planning, and ITSM tools (Jira, ServiceNow, etc.)
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management skills
  </li>
  <li>
   Knowledge of enterprise solutions, compliance frameworks (GDPR), and financial regulations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Not a perfect fit?
  <br/>
  <br/>
 </strong>
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 <br/>
 <br/>
 <strong>
  What's In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to lead global service delivery impacting thousands of customers
  </li>
  <li>
   Exposure to cutting-edge technologies, automation, and Agile practices
  </li>
  <li>
   Work in a dynamic, multicultural environment with global stakeholders
  </li>
  <li>
   Career growth through strategic projects and transformation initiatives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 <br/>
 <br/>
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
 <br/>
 <br/>
 With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 <br/>
 <br/>
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 <br/>
 <br/>
 #VOIS #BeUnrivalled #CreateTheFuture
</div>


On Hire

Position Summary
<br>The Sr. Project Manager will lead the planning, execution, and delivery of data center projects in Egypt, ensuring they are completed on time, within scope, and within budget. This role will coordinate multidisciplinary teams including engineering, construction, IT, operations, finance, and external vendors to deliver world-class data center facilities that meet stringent performance, safety, and compliance requirements.
<br>Key Responsibilities
<br>1. Project Planning & Execution
<br><ul>
<li>Develop comprehensive project plans, schedules, budgets, and risk registers for data center builds or expansions.</li>
<li>Oversee the full project lifecycle from concept design through commissioning and handover.</li>
<li>Manage procurement processes, tender evaluations, contract negotiations, and vendor selection.</li>
</ul>
2. Stakeholder Management
<br><ul>
<li>Serve as the primary point of contact between internal teams, contractors, consultants, and external partners.</li>
<li>Facilitate regular project meetings, progress updates, and reporting to leadership.</li>
<li>Ensure alignment with global standards, customer requirements, and business objectives.</li>
</ul>
3. Technical & Compliance Oversight
<br><ul>
<li>Coordinate with engineering teams on mechanical, electrical, and plumbing (MEP) systems, critical power infrastructure, cooling, and network integration.</li>
<li>Ensure adherence to international data center standards (e.g., Uptime Institute Tier Standards, ISO, NFPA, ASHRAE).</li>
<li>Monitor compliance with Egyptian regulations, permits, environmental guidelines, and safety protocols.</li>
</ul>
4. Financial & Budget Management
<br><ul>
<li>Prepare and manage project budgets, cost estimates, and financial forecasts.</li>
<li>Track project expenditures, identify variances, and implement corrective actions when necessary.</li>
<li>Drive cost optimization without compromising quality or reliability.</li>
</ul>
5. Risk, Quality & Safety Management
<br><ul>
<li>Identify project risks early and develop mitigation strategies.</li>
<li>Implement quality assurance processes across construction, installation, and commissioning phases.</li>
<li>Enforce strict health & safety standards aligned with Egyptian laws and global best practices.</li>
</ul>
6. Commissioning & Handover
<br><ul>
<li>Oversee testing, commissioning, and validation of critical infrastructure systems.</li>
<li>Ensure all documentation, training, and operational readiness activities are completed for a smooth handover to operations teams.</li>
<li>Conduct post-project reviews to capture lessons learned.</li>
</ul>
<b>Requirements:</b><br>
<b>Job Requirements (Senior Role – Data Centers):</b><br>
<ul>
<li>Bachelor’s degree in Engineering (Electrical, Mechanical, Civil, or related field).</li>
<li>Master’s degree in Engineering, Project Management, or Business Administration is a strong plus.</li>
<li>10–15+ years of total experience, with at least 7+ years managing large-scale data center, mission-critical, or hyperscale infrastructure projects.</li>
<li>Proven track record delivering multi-million EUR/USD capital projects in Egypt or the MENA region.</li>
</ul>


Sr. Project Manager - Data Centers

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 People Experience &amp; Operations Sr. Associate (Employee Services) role acts as the first line of support for HR-related queries, ensuring efficient service delivery, process optimization, and compliance across all HR operations.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary contact for HR queries, ensuring timely resolution or appropriate redirection.
  </li>
  <li>
   Log and manage employee inquiries using the ticketing system (e.g., SNOW).
  </li>
  <li>
   Triage tickets to relevant HR teams and monitor resolution timelines.
  </li>
  <li>
   Identify and implement process improvements and automation opportunities.
  </li>
  <li>
   Track and report recurring issues, providing insights and recommendations.
  </li>
  <li>
   Maximize first-call resolution to reduce escalations.
  </li>
  <li>
   Prepare weekly and monthly reports on call center performance and activities.
  </li>
  <li>
   Advise employees on HR policies, entitlements, and procedures.
  </li>
  <li>
   Ensure service delivery meets defined SLAs and KPIs.
  </li>
  <li>
   Support onboarding, training, and documentation for HR team members.
  </li>
  <li>
   Generate and manage attendance reports (e.g., overtime, absences, penalties).
  </li>
  <li>
   Ensure accurate payroll integration for attendance-related transactions.
  </li>
  <li>
   Issue disciplinary letters and maintain documentation.
  </li>
  <li>
   Troubleshot payroll issues for Level 5 employees.
  </li>
  <li>
   Process vendor invoices and monitor payment status.
  </li>
  <li>
   Manage Talent Acquisition applications for Level 3 roles.
  </li>
  <li>
   Handle ID card issuance, replacements, and deactivations.
  </li>
  <li>
   Issue HR letters and conduct exit interviews for Level 3 employees.
  </li>
  <li>
   Analyze exit interview data to support strategic HR decisions.
  </li>
  <li>
   Execute monthly closing amendments accurately and on time.
  </li>
  <li>
   Manage SMS communication tools, including approvals and credit tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HR Shared Services process and SLA management experience
  </li>
  <li>
   Process management and continuous improvement with a focus on optimization and productivity
  </li>
  <li>
   Very good English language skills
  </li>
  <li>
   Very good command of MS office and its applications
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Demonstrated track record of strong service delivery
  </li>
  <li>
   Stakeholder management and empathy
  </li>
  <li>
   Ability to priorities and identify potential issues prior to escalations
  </li>
 </ul>
</div>


People Experience and Operations Senior Associate (Service Center)

Almentor

<div><p><b>Abou</b><b>t almentor:</b> We are the leading Video-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward!</p>
<p><b>Our Mission:</b> almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA</p>
<p><b>Job Brief</b></p>
<p>The Offline Sessions Operations Manager will oversee the coordination and management of offline educational sessions held throughout Egypt. This role involves managing regional Supervisors, planning logistics, maintaining session quality, and collaborating with other department leads.
</p><p><b>As the Online Sessions Operations Manager, you will:</b></p><br>
<ul><li>Coordinate and manage online educational sessions across Egypt.</li><li><p>
Manage a team of regional Supervisors responsible for virtual session execution.</p></li><li>
<p>Plan, schedule, and oversee all online session logistics and platform operations.</p></li><li><p>
Ensure the quality, consistency, and smooth delivery of online sessions.</p></li><li>
<p>Collaborate with other department managers to optimize virtual learning experiences.</p></li><li>
<p>Address regional challenges and provide continuous support to Supervisors.</p></li><li>
<p>Report progress, performance insights, and issues to the Sr. Operations Manager.</p></li></ul>
<p></p><p><b>The ideal candidate will have</b></p>
<ul><li>Bachelor's degree in Education, Technology, or a related field.</li><li><p>
5+ years of experience in Online Operations or Training Management.</p></li><li>
<p>Knowledge of Egypt's geographic regions and online learning needs.</p></li><li>
<p>Familiarity with virtual learning tools, online education delivery methods, and LMS platforms.</p></li><li>
<p>Ability to work effectively with remote and distributed teams.</p></li><li>
<p>Experience in managing large-scale online educational programs.</p></li><li><p>
Strong leadership, organizational, and digital operations skills.</p></li><li>
<p>Excellent communication, analytical, and problem-solving abilities.</p></li></ul>
<p><b>Why join us?</b></p>
<ul><li>Shape the future of Tech Education, join us in our 10M learners vision</li><li>
Competitive salary packages</li><li>
Lead a talented team in a dynamic and innovative work environment</li><li>
Flexible work arrangements</li><li>
Family Medical insurance</li><li>
Access to a wide range of courses on our platform</li></ul></div>

Online Sessions Operations Manager {Project Based}

AstraZeneca

<div><p><b>Job Title: Senior Advice &amp; Guidance Specialist</b></p><p></p><p><b>
Introduction to role</b></p><p></p><p>
Join our HR Services Team as a Sr. Advice &amp; Guidance Specialist, where you'll play a pivotal role in providing trusted HR advisory services. You'll resolve HR queries and issues of low to medium complexity using our HR case management system, Service Now, while navigating various global and local HR policies and processes. Your expertise will help shape the employee experience and support our mission to deliver life-changing medicines.</p><p></p><p><b>
Accountabilities</b></p><p>
As a Sr. Advice &amp; Guidance Specialist, you will:</p><ul><li>Provide guidance and coaching to managers and HR colleagues on all HR policies, processes, and programs.</li><li>Collaborate with HRBPs to support business leaders and line managers, tailoring HR support to local requirements and business priorities.</li><li>Respond to employees&rsquo; queries within the assigned timeframe through the HR case management system.</li><li>Drive the yearly plan of promoting the HR Operating Model, coaching employees to use the right channels.</li><li>Work collaboratively with colleagues in Global and Regional HR Centers to improve the employee experience.</li><li>Handle various Workday business processes for the assigned account, such as hiring, job changes, and compensation changes.</li><li>Manage activities related to 3rd parties and benefits providers, ensuring compliance with company practices and policies.</li><li>Deliver general HR support and act as a key point-of-contact for professional advice on HR activities and programs.</li><li>Develop and maintain professional relationships with stakeholders to ensure high service levels.</li><li>Provide ad-hoc and periodic reports and analysis to HR stakeholders and businesses.</li><li>Manage talent acquisition administration activities, including scheduling interviews and managing candidate communications.</li><li>Ensure payroll accuracy and respond to payroll-related queries.</li></ul><p></p><p><b>
Essential Skills/Experience</b></p><ul><li>Bachelor's degree in business or related field</li></ul>
- 3 - 5 years of experience within HR operations<ul><li>Keen attention to detail and focus on data accuracy</li><li>Understanding of common service center enabling technologies &ndash; e.g. case management</li><li>Able to communicate fluently in English</li><li>Demonstrated ability to manage competing tasks efficiently and prioritize workload within a matrixed team environment</li><li>Experience in Microsoft applications</li><li>Highly developed communications, organization and interpersonal skills</li><li>Proven ability to work with confidential data</li><li>Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines</li><li>Ability to think analytically and effectively problem solve using creative solutions</li></ul><p></p><p><b>
Desirable Skills/Experience</b></p><ul><li>Workday system knowledge would be an asset</li><li>French Language is a huge plus</li><li>HR degree or equivalent</li><li>Knowledge of the pharmaceutical industry</li><li>Experience within Multinational companies</li></ul><p><br>
At AstraZeneca, we are committed to making a difference in the lives of patients worldwide. Our team is dedicated to enabling transformative science and ensuring the business runs effectively. We embrace innovation, process simplification, and data-driven solutions to drive change. Our diverse, multi-cultural team thrives on collaboration, inclusivity, and a shared passion for impacting society positively. Here, you will find opportunities for growth, development, and making a meaningful contribution.</p><p></p><p>
Ready to make an impact? Apply now to join our dynamic team at AstraZeneca!</p></div>

Senior Advice & Guidance Specialist

<div><p><b>Abou</b><b>t almentor:</b> We are the leading Video-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose-driven team. Our most important asset is an intellectual team that can innovate and execute. It's what moves us forward!</p>
<p><b>Our Mission:</b> almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA</p>
<p><b>Job Brief</b></p>
<p>The Offline Sessions Operations Manager will oversee the coordination and management of offline educational sessions held throughout Egypt. This role involves managing regional Supervisors, planning logistics, maintaining session quality, and collaborating with other department leads.
</p><p><b>As the Offline Sessions Operations Manager, you will:</b></p><br>
<ul><li>Coordinate and manage offline educational sessions across Egypt.</li><li>
Manage a team of regional Supervisors.</li><li>
Plan and execute offline session logistics.</li><li>
Ensure the quality and consistency of offline sessions.</li><li>
Collaborate with other department managers.</li><li>
Address regional challenges and provide support to Supervisors.</li><li>
Report progress and issues to the Sr Operations Manager.
</li></ul><p><b>The ideal candidate will have</b></p><br>
<ul><li>Bachelor's degree in Education, Technology, or a related field.</li><li>
5+ years of experience in Operations Training Management.</li><li>
Knowledge of Egypt's geographic regions and educational infrastructure.</li><li>
Familiarity with offline education delivery methods.</li><li>
Ability to work with regional teams effectively.</li><li>
Experience in managing large-scale offline educational programs.</li><li>
Strong leadership and organizational skills.</li><li>
Excellent communication and problem-solving abilities.</li></ul>
<p><b>Why join us?</b></p><br>
<ul><li>Shape the future of Tech Education, join us in our 10M learners vision</li><li>
Competitive salary packages</li><li>
Lead a talented team in a dynamic and innovative work environment</li><li>
Flexible work arrangements</li><li>
Family Medical insurance</li><li>
Access to a wide range of courses on our platform</li></ul></div>

Offline Sessions Operations Manager {Project Based}

Explore 2068+ Global sr service delivery manager in Egypt this December. Find roles across top companies and apply now to boost your career.

2068 global sr service delivery manager jobs IN Egypt

Global Sr. Service delivery Manager

Global Sr. Service delivery Manager

Sr. Project Manager - Data Centers

People Experience and Operations Senior Associate (Service Center)

Online Sessions Operations Manager {Project Based}

Senior Advice & Guidance Specialist

Offline Sessions Operations Manager {Project Based}