guest experience expert Jobs in Riyadh Saudi Arabia

guest experience expert

guest experience expert ( saudi only ) Jobs in Riyadh Saudi Arabia

guest experience expert ( saudi only )

agent-guest relations Jobs in Riyadh Saudi Arabia

agent-guest relations

area manager

area manager, operations Jobs in Riyadh Saudi Arabia

area manager, operations

guest experience manager

Kimpton

<div>About Us

Kimpton Hotels &amp; Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people&rsquo;s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create &lsquo;ridiculously personal&rsquo; experiences for each other and our guests.
We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that&rsquo;s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you&rsquo;re passionate, focused and driven, live for making every guest&rsquo;s experience &lsquo;ridiculously personal&rsquo; and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand&rsquo;s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Job Summary:

The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing all aspects of guest relations. This role focuses on personalized service, handling VIP guests, resolving complaints, and maintaining high standards of hospitality in line with the hotel&rsquo;s luxury brand values.

Key Responsibilities:
<ul>
<li>Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.</li>
<li>Manage VIP and long-stay guest experiences, including special requests and personalized services.</li>
<li>Handle guest complaints and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments (Housekeeping, F&amp;B, Concierge) to deliver seamless service.</li>
<li>Monitor guest feedback through surveys and online platforms; implement improvement plans.</li>
<li>Maintain accurate guest profiles and preferences in the PMS system.</li>
<li>Train and mentor Front Office team members on guest service standards.</li>
<li>Prepare daily reports on VIP arrivals, special occasions, and guest feedback.</li>
<li>Ensure compliance with hotel policies, safety standards, and brand guidelines.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in hospitality management or related field.</li>
<li>Minimum 3&ndash;5 years of experience in Front Office or Guest Relations in a luxury hotel.</li>
<li>Strong knowledge of PMS systems (Opera preferred).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluency in English; Arabic and other languages are a plus.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Customer-centric mindset with attention to detail.</li>
<li>Problem-solving and conflict resolution skills.</li>
<li>Ability to manage multiple priorities under pressure.</li>
<li>Leadership and team development capabilities.</li>
</ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Manager

We Are 54

<div><h3 class="jobSectionHeader">Description</h3><div> 
ABOUT 54GROUP:</div><div>
54 is a sports and entertainment agency operating across five regions and nine offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia &amp; Dubai and Abu Dhabi, United Arab Emirates), APAC (Singapore, Vietnam &amp; Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, developers, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: Strategic Advisory (Consultancy and Data &amp; Insights), Asset Optimisation (Operations and Commercial) and Activation &amp; Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom.</div><div>
</div><div>
Since its inception, 54 has gained significant recognition for its rapid growth and innovation in the golf industry. The company was named the 4th and 12th fastest-growing company in the United Kingdom by the Sunday Times Virgin Atlantic Fast Track 100 in 2019 and 2020, respectively. Additionally, 54 was ranked 171st in the Financial Times&rsquo; FT1000 list of the fastest-growing companies in Europe in 2021 and has been honoured five times consecutively as &lsquo;Golf Business of the Year&rsquo; at the World Golf Awards, most recently in November 2024.</div><div>
 
ROLE OVERVIEW: 
</div><div>
The Event Manager sits within the Guest Experience team of 54&rsquo;s Events Division. The role will report to a Guest Experience Director and/or Senior Manager and have responsibility for leading on the planning and delivery of logistical elements on large-scale sports events internationally within our golf events portfolio for clients such as LIV Golf &amp; Golf Saudi.</div><div>
</div><div>
54&rsquo;s Guest Experience team is responsible for delivering most of the front-facing elements of the events: for fans and spectators, VIP guests, players and tournament teams. We curate the experience for all we look after and ensure excellence in delivery.</div><div>
</div><div>
The Event Manager, Accommodation &amp; Logistics should have experience in delivering logistical elements across large-scale events, ideally within the within the world of sports. They must be willing to travel and work remotely at times, boast strong personal motivation, excellent communication skills, attention to detail and has the ability to manage multiple projects simultaneously while working to tight deadlines.</div><h3 class="jobSectionHeader"> 
KEY ROLES AND RESPONSIBILITIES:</h3> 
<ul>
<li>
Report to and support the Guest Experience Senior Manager/ Director and the wider Event delivery team</li>
<li>Sourcing, negotiating and contracting hotels for different groups including but not limited to players, staff, suppliers, VIPs &amp; volunteers</li>
<li>Ensure compliance with budgets making sure to negotiate the best rates with consideration to cancellation policies and attrition rates</li>
<li>Make sure that minimum service standards are adhered to and delivered</li>
<li>Develop and maintain detailed accommodation matrices coordination room types, check in/check out dates and any special requirements where applicable</li>
<li>Lease with internal teams &amp; departments to align on accommodation needs</li>
<li>Be the lead contact both within the planning and live dates for any accommodation issues or changes and be able to act accordingly</li>
<li>Manage all check in/check outs with the hotel(s)</li>
<li>Source and manage transport suppliers</li>
<li>Build and implement transport plans for airport transfers, courtesy car services, bus shuttles and any additional requests</li>
<li>Ensure routes are mapped with the contracted transport supplier</li>
<li>Ensure the service standards are adhered to and that all drivers are briefed in line with these standards</li>
<li>Make sure that all vehicles are correctly numbered and branded throughout the event delivery</li>
<li>Manage tournament Pro-Am &amp; other special event requirements</li>
<li>Develop supporting documentation and information</li>
<li>Communicate clear client status updates</li></ul> 
<h3 class="jobSectionHeader">
SPECIAL SKILLS/EXPERIENCE/APTITUDES NEEDED:</h3> 
<ul>
<li>
 Excellent written and verbal communication skills</li>
<li>Great attention to detail</li>
<li>Excellent organisational and time management skills</li>
<li>Quick decision-making skills</li>
<li> Excellent leadership and motivational skills</li>
<li> Excellent interpersonal skills</li>
<li> The ability to build strong working relationships across all levels of the business</li>
<li> Strong work ethic with the ability to work unsupervised</li>
<li>A team player with a collaborative and can-do attitude, strong interpersonal skills and ability to build strong working relationships</li>
<li>Be a servant leader, not afraid to roll your sleeves up and help stakeholders where needed</li>
<li>Proficiency in project management tools such as Monday.com &amp; WeTrack, presentation software and Microsoft Office/ 365 suite including Excel &amp; Sharepoint</li>
<li>Arabic language skills advantageous</li></ul> 
<h3 class="jobSectionHeader">
SALARY AND BENEFITS:</h3> 
<ul>
<li>
Competitive Salary</li>
<li>Annual Discretionary Company Bonus &ndash; up to 8% - 3% Company &amp; 5% Individual</li>
<li>Pension scheme</li>
<li>30 days annual leave (+ public holidays), pro-rated &amp; Birthday off</li>
<li>Increased annual leave with years of service</li>
<li>Staff clothing</li>
<li>Working hours will be from 09.00 to 17.30 with an hour taken for lunch between 12.00 and 14.00</li></ul> 
<h3 class="jobSectionHeader">
About We Are 54</h3><div>
54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia &amp; Abu Dhabi, United Arab Emirates), APAC (Singapore &amp; Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data &amp; Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation &amp; Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.</div></div>

Event Manager, Guest Experience (Accommodation & Logistics focus)

Marriott International

<div>Additional Information 
Job Number25176615 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert

<div>Additional Information 
Job Number25180368 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Diplomatic Quarter, Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia, 64819 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert

<div>Additional Information 
Job Number25179110 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert ( Saudi Only )

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179110
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25180407 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert-AYS (Saudi Only)

Explore 2553+ Guest experience manager in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2553 guest experience manager jobs IN Riyadh Saudi Arabia

Guest Relations Manager

Event Manager, Guest Experience (Accommodation & Logistics focus)

Guest Arrival Expert

Guest Experience Expert

Guest Experience Expert ( Saudi Only )

Guest Experience Expert ( Saudi Only )

Guest Experience Expert-AYS (Saudi Only)