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guest experience specialist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25166303
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25168410 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed. 
CID Data Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The CID Data Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.
ESSENTIAL FUNCTIONS:
<ul><li>To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties</li>
<li>To monitor and correct any discrepancy shown by the PMS and CID system reconciliation</li>
<li>To handle all CID related messages and information, acting as a link between the hotel and the local authorities</li>
<li>To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOM</li>
<li>To maintain a structured filing system, as per CID and audit procedures requirements</li>
<li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Make sure all guest profiles are turned to &ldquo;Complete&rdquo; from incomplete lists</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At Least 1 year of experience within the hospitality industry 

#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - CID Agent

<div>Additional Information 
Job Number25169688 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li></ul>
<ul><li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</li></ul>
<ul><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li></ul>
<ul><li>To personally greet and escort the guests rather than pointing out directions.</li></ul>
<ul><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li></ul>
<ul><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li></ul>
<ul><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li></ul>
<ul><li>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</li></ul>
<ul><li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li></ul>
<ul><li>To always keep the working area clean and well maintained.</li></ul>
<ul><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li></ul>
<ul><li>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li></ul>
<ul><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li></ul>
<ul><li>To be aware of and to report all guest comments or complaints.</li></ul>
<ul><li>To be aware of all VIPs visiting or staying in the hotel.</li></ul>
<ul><li>To maintain an accurate guest profile.</li></ul>
<ul><li>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</li></ul>
<ul><li>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li></ul>
<ul><li>To properly follow all CID and local government requirements concerning hotel guests and files.</li></ul> 
PREFERRED QUALIFICATIONS
Education: Bachelor degree required.
Related Work Experience: At least 1 year of experience within the hospitality industry. 
#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Masarra

<div>
 
 The Guest Experience Manager leads the reservations and concierge onsite teams, aligning them to optimize customer service operations, sales, and B2B output. The role also includes managing and directing assistant managers and their respective teams of concierge agents and reservations executives by communicating senior leadership expectations, leading change programs, and acting as a point of escalation. The role is dynamic, responding to senior leadership requirements such as leading initiatives, executing sales targets, optimizing processes, and leading small to medium projects to implement changes across technology, processes, and people. The Reservations Manager is proficient in people management, including performance management, disciplinary processes, hiring, and personnel development, and has a solid foundation in reservations experience. The ideal candidate will focus on business performance excellence, continuous business improvement, employee experience, insightful reporting, sales, achieving operational efficiencies, and building stakeholder relationships.
 
 
 
 
 
 Job Scope:
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a team of Assistant Managers, Concierge Executives, Reservations Agents, and Specialists.
 </li>
 <li>
 Foster collaboration, accountability, and continuous development within the team.
 </li>
 <li>
 Drive engagement and morale through recognition, open communication, and feedback.
 </li>
 <li>
 Act as an escalation point, using sound judgment and company policies to guide decisions.
 </li>
 <li>
 Represent the team in leadership forums and champion operational priorities.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure delivery of world-class omni-channel customer service (phone, email, chat, social media, in-person).
 </li>
 <li>
 Develop and monitor KPIs for service quality, sales, and performance.
 </li>
 <li>
 Lead process improvements, SOP updates, and new system integrations.
 </li>
 <li>
 Manage guest escalations (B2B &amp; B2C) to ensure swift resolution and satisfaction.
 </li>
 <li>
 Oversee compliance with all company policies, working hours, and service standards.
 </li>
 </ul>
 
 
 Business Performance &amp; Improvement
 
 
 <ul>
 <li>
 Analyze performance data to identify improvement opportunities and optimize operations.
 </li>
 <li>
 Lead business improvement and lean initiatives to enhance productivity.
 </li>
 <li>
 Partner with cross-functional teams (Sales, PMO, Operations) to drive ROI on initiatives.
 </li>
 <li>
 Present findings and recommendations to leadership for informed decision-making.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Develop dashboards and reports to track KPIs, service levels, and customer satisfaction.
 </li>
 <li>
 Provide actionable insights for resource planning and forecasting.
 </li>
 <li>
 Collaborate with Workforce Management to ensure operational efficiency and manpower optimization.
 </li>
 </ul>
 
 
 Collaboration &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner with Marketing, Sales, and IT to ensure seamless coordination across functions.
 </li>
 <li>
 Maintain strong relationships with Yas Island theme parks, off-island attractions, and external clients.
 </li>
 <li>
 Lead task forces during key projects, product launches, or seasonal peaks.
 </li>
 <li>
 Serve as a trusted advisor to leadership, bringing front-line insights to strategic discussions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Management or equivalent.
 </li>
 <li>
 Certifications in Contact Centre Management (COPC), CX, Leadership, Lean Six Sigma, or Project Management are an advantage.
 </li>
 <li>
 3+ years&rsquo; experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 At least 1 year of managing process improvement or business performance programs.
 </li>
 <li>
 Strong analytical, leadership, and communication skills with a passion for people and service.
 </li>
 <li>
 Proven ability to manage omni-channel operations in a fast-paced environment.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 Desirable:
 
 <ul>
 <li>
 English and Arabic fluency or any other language.
 </li>
 </ul>
 
 Coaching and mentorship skills.
 
</div>

Guest Experience Manager

<div>Additional Information 
Job Number25174427 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
What you will do
Main duties/Qualifications:
1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
2. Checks guest out of the hotel, preparing and explaining the bill.
3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
8. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
9. Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
10. Works harmoniously and professionally with co-workers and supervisors.
11. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
12. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Experience, Guest Services, and lobby coverage.
13. Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
14. Works closely with Guest Services to ensure smooth handling of guest luggage, deliveries and special requests.
Night Shift:
1. Displays, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. Welcomes and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. Handles a multitude of keys.
4. Be familiar with room and rate availability for current and future dates.
5. Accepts reservations, changes and cancellations in the absence of reservations staff.
6. Selects and blocks rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
7. Works closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
8. Handles guest problems or complaints.
9. Utilizes the computer system in running daily reports and in blocking special requests.
10. Keeps all support departments informed of necessary information or requests.
11. Handles safety deposit box requests; including distributing, giving access to and closing procedures.
12. Completes key packets and vouchers, and to modify registration cards.
13. Checks guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
14. Maintains a balanced bank assigned to you from the hotel.
15. Reconciles all transactions at the close of the shift and to cash out.
16. Recites hours of operation of all hotel facilities and special service codes.
17. Understands the tasks performed by a Core Agent, a Concierge and a Housekeeper.
18. Handles hotel emergency procedures and situations with maturity and professionalism.
19. Perform tasks and projects as delegated by the Front Office Manager, Night Manager, Assistant Front Office Manager or Assistant Director of Rooms.
<div>What you bring
 
<ul><li>A minimum of at least 1-2 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of food and/or wine
</li></ul><ul><li>Proficient in English (speaking, reading, writing); Arabic language is a plus
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills
</li></ul><div>What we offer
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div><ul><li>and so much more!</li></ul></div>

Front Desk Receptionist

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To ensure continual source of information, help and assistance to all guests.
 </li>
 <li>
 Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
 </li>
 <li>
 Maintains and protects the privacy and security of in-house guests.
 </li>
 <li>
 Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
 </li>
 <li>
 Ensures smooth operations at all times.
 </li>
 <li>
 Co-ordinates all operations in order to exceed guest expectations.
 </li>
 <li>
 Takes full responsibility for all operating equipment and working tools.
 </li>
 <li>
 Up sells all Rooms and other services in the hotel.
 </li>
 <li>
 Handles guest feedback efficiently.
 </li>
 <li>
 Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
 </li>
 <li>
 Liaises closely with Guest experience Food &amp; Beverage, Housekeeping, Activities, and Spa departments
 </li>
 <li>
 Requires driving hotel buggies and pass the buggy driving test.
 </li>
 <li>
 Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
 </li>
 <li>
 Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
 </li>
 <li>
 Ensures the palace host pantries are maintained and operationally prepared at all times.
 </li>
 <li>
 Updates and maintain all guest history files.
 </li>
 <li>
 Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
 </li>
 <li>
 Takes corrective actions when required to improve safety of all work areas.
 </li>
 <li>
 Maintains a high level of communication and feedback within the department.
 </li>
 <li>
 Is continually proactive within all areas of operation.
 </li>
 <li>
 Identifies and anticipates guests&rsquo; needs and requirements.
 </li>
 <li>
 Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
 </li>
 <li>
 Reports on duty punctually and in accordance with the department duty roster.
 </li>
 <li>
 Adheres at all times to the departmental grooming and uniform standards.
 </li>
 <li>
 Adheres to all hotel and company policies and procedures.
 </li>
 <li>
 Adheres to all hotel health and safety policies.
 </li>
 <li>
 Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.
 </li>
 <li>
 Has full understanding and is knowledgeable of all in-room services, amenities and functions.
 </li>
 <li>
 Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
 </li>
 <li>
 Ensures a full and complete shift hand over.
 </li>
 <li>
 Reports any maintenance faults according to stated procedures.
 </li>
 <li>
 Immediately actions all special guest requirements and requests.
 </li>
 <li>
 Conducts daily standard and quality checks.
 </li>
 <li>
 Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
 </li>
 <li>
 Performs other duties and responsibilities as assigned by senior management.
 </li>
 <li>
 Ensure all special requests are met, with particular reference to families visiting the resort with children.
 </li>
 <li>
 Assist in assuring all standard service procedures are adhered to and carried out in detail.
 </li>
 <li>
 Ensure all arrival villas are checked and ready prior to an arrival.
 </li>
 <li>
 Ensure all amenities are in place as per remarks and profile of guest.
 </li>
 <li>
 To offer chilled towels and serve welcome drinks to guests on arrival.
 </li>
 <li>
 To complete a full villa orientation for the guest on arrival.
 </li>
 <li>
 Offer unpacking service on arrival and packing service for departure guests.
 </li>
 <li>
 Respond to guest requests e.g. urgent laundry / pressing requirements.
 </li>
 <li>
 To serve villa guests their in- room dining requests.
 </li>
 <li>
 To attend to guest complaints of villa facilities.
 </li>
 <li>
 To offer shoe shine / laundry / pressing service.
 </li>
 <li>
 To make restaurant recommendations and reservations.
 </li>
 <li>
 To update guest profile on daily basis.
 </li>
 <li>
 Constantly check the appearance, cleanliness of villas.
 </li>
 <li>
 To carry out specific duties or tasks assigned within a specific time frame.
 </li>
 <li>
 To be constantly on the alert for irregularities in the handling of amenities.
 </li>
 <li>
 Use good judgement in determining usage of hotel amenities.
 </li>
 <li>
 All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
 </li>
 <li>
 Must be familiar with all company policies and procedures relevant to their position.
 </li>
 <li>
 Must be fully versed in safety and emergency procedures.
 </li>
 <li>
 Maintaining the highest levels of hygiene and cleanliness at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Luxury hotel experience is must
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Must be fluent in written and spoken in English / multilingual speaking is an advantage
 
 
 </li>
 </ul>
 Additional Information
 
 
 Relocate to remote area
</div>

Palace Host

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Palace Host