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customer communication & engagement

customer happiness consultant

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant<ul><li>for UAEn with Family book</li><li>with or without experience in Tadbeer</li><li>flexible and proactive</li></ul>Key Responsibilities<ul><li>Enter data provided by customers or internal teams with speed and accuracy</li><li>Verify and correct information by comparing it to source documents</li><li>Update existing records to keep data current and correct</li><li>Retrieve customer or account details when needed</li><li>Review source documents for completeness before data entry</li><li>Use keyboards or scanners to input data into the system</li><li>Follow internal procedures and suggest process improvements</li><li>Handle all data with confidentiality and care</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant

Customer Happiness Consultant-UAEnThis role involves handling and entering data quickly and accurately, ensuring our records are always up-to-date and reliable.Requirements:<ul><li>Preferrably UAEn with Family book</li><li>With or without experience in Tadbeer</li><li>willing with flexible shift</li></ul>Key Responsibilities<ul><li>Enter data provided by customers or internal teams with speed and accuracy</li><li>Verify and correct information by comparing it to source documents</li><li>Update existing records to keep data current and correct</li><li>Retrieve customer or account details when needed</li><li>Review source documents for completeness before data entry</li><li>Use keyboards or scanners to input data into the system</li><li>Follow internal procedures and suggest process improvements</li><li>Handle all data with confidentiality and care</li></ul>Qualifications:<ul><li>High attention to detail and accuracy</li><li>Quick typing abilities; familiarity with data entry software is advantageous</li><li>Trustworthy and capable of managing confidential information.</li><li>Proactive and solution-oriented mindset</li><li>Good communication and organizational skills</li><li>Previous experience in data entry or customer service is an advantage</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant-UAEn

Autostrad Rent a Car

We are a New Age and Diverse Car Rental company with an ever growing fleet of cars, offering a multitude of services to individuals as well as corporates. Offering Flexi Km options, Safety &amp; Hygiene Protocols, and Home Delivery Service to name a few, we function from a completely customer centric viewpoint that allows us to continuously innovate what we do while maintaining our core values, creating real value for money for all of our customers ensuring that we deliver happiness every single time and stay true to our motto &quot; The Heart Of Every Journey.&quot;We're urgently hiring a Customer Service, Responsibilities:2.1.1 Handling of all customer feedback/complaints related to service.2.1.2 Analyzing of all complaints and the length taken to resolve the complaint2.1.3 Resolving issues of customer dissatisfaction &amp; any discrepancies2.1.4 Handling all answered Customer Questionnaires and resolving issues if any. Analyze the Feedback and give feedback in quarterly report.2.1.5 Liaising with all corporate accounts by regularly visiting the key personnel and maintaining contact for lease service feedback.2.1.6 Ensuring customer satisfaction during time of vehicle maintenance, by follow up. Ad-hoc checking of the car after service2.1.7 Constant follow-up and reminding of accounts, fleet, lease replacement and Rental Sales Agent in order to resolve queries and keep customers satisfied2.1.8 Completion of a daily activity report and log book of all complaints2.1.9 Maintaining a regular-customer database for Marketing and Greeting cards2.1.10 Where applicable recommend refunds and compensation2.1.11 Prepare a welcome letter to all new customers.2.1.12 Give a courtesy call to all new customers2.1.13 Liaise with staff on customer service standards and give counseling where standards are not being met.2.1.14 Undertakes other duties and responsibilities as and when required.Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you agree with the proposed salary ?</li><li>Can you join immediately ?</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Service (Emirati National)

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate - eleventy

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

Business Introduction Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. Job Title Assistant Store Manager Lifestyle Operations Role Summary The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives. Role Profile <ul><li>Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends</li><li>Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times</li><li>Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.</li><li>Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets</li><li>Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale</li><li>Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.</li><li>Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage</li><li>Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.</li></ul> Requirements <ul><li>Diploma - High School Certificate</li><li>Qualification In Retail Related Field Is An Added Advantage</li><li>Minimum 4-5 Years' Industry Experience</li><li>Excellent To Fluent English</li><li>Must Be A Team Player</li><li>Excellent Communication Skills</li></ul> What We Offer <ul><li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work from any country in the world for 30 days a year.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul>

Assistant Store Manager - eleventy

Time Out Group Plc

<div>Title: Marketing Manager
Location: Time Out Market Abu Dhabi
Department: Operations
Reporting to: General Manager
Brand Video: Time Out Market_Brand Video_MAR2022.mp4
Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, drinks and cultural experiences.
We are seeking a Marketing Manager to enhance our brand presence, drive footfall and brand awareness, and ensure a seamless, exciting experience for our customers and partners.
We are looking for a dynamic and creative Marketing Manager to lead our marketing initiatives across all platforms. This role will be crucial in managing marketing campaigns, public relations efforts, social media, coordinating entertainment, and maintaining strong relationships with our concessionaires. The ideal candidate will be passionate about food and culture and have a proven track record of success across the following key responsibilities.
Key Responsibilities:<ul><li>
Develop supported by our HQ team and implement integrated marketing strategies that align with the company business objectives and drive increased visitor traffic and brand loyalty.</li><li><div>
Manage all aspects of public relations, including coordination of press releases and relations with media, influencers, and other industry leaders.</div></li><li><div>
Manage our social media presence, including Facebook, Instagram, TikTok and additional channels that may be deemed relevant. Create and publish engaging content tailored to our unique audiences.</div></li><li><div>
Plan and coordinate programmed entertainment and events that enhance the visitors&rsquo; experience and promote the Market&rsquo;s vibrant atmosphere. Work closely with artists, performers, and other cultural entities.</div></li><li><div>
Responsible for digital campaigns across SEO, SEM, paid media, social media, email automation, and partnerships.</div></li><li><div>
Optimize campaigns to drive bookings, direct channel growth, and loyalty program engagement.</div></li><li><div>
Foster strong, collaborative relationships with all concessionaires to ensure they are aligned with the Market&rsquo;s standards and goals. Act as the primary marketing liaison to support their promotional activities and enhance their presence within the Market.</div></li><li><div>
Ensure that all marketing and promotional materials are in line with our brand identity, including assisting in the creation and editing of promotional material.</div></li><li><div>
Collaborate with CRM team to grow engagement, retention, and lifetime value.</div></li><li><div>
Monitor and report on the effectiveness of marketing campaigns and events using predefined KPIs.</div></li><li><div>
Utilise data, trends and customer feedback to inform future campaigns and improve the visitor experience.</div></li><li>
Support incident / crisis responses &ndash; supported by our team &ndash; ensuring that the brand is safeguarded.</li></ul>
Qualifications:<ul><li>
Bachelor's degree in Marketing, PR, or a related field.</li><li><div>
At least 3years of experience in marketing management, preferably in hospitality, retail or entertainment sectors.</div></li><li><div>
Demonstrable experience in managing marketing campaigns, PR initiatives, and brand activations across diverse geographies.</div></li><li><div>
Excellent communication, interpersonal, and presentation skills.</div></li><li><div>
Proven ability to manage social media platforms and craft engaging content.</div></li><li>
Experience in event planning and management.</li></ul>
What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you&rsquo;ll want to&hellip;<ul><li>
Be commercially astute</li><li><div>
Either have experience at or want to dive headfirst into a fast-paced</div></li><li><div>
transformative company in pursuit of excellence</div></li><li><div>
Think globally</div></li><li><div>
Have excellent communication and relationship building skills</div></li><li>
Have a high sense of ownership, urgency and drive</li></ul>
About our culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.</div>

Marketing Manager - Time Out Market Abu Dhabi

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