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guest experience specialist

IHG Hotels & Resorts

<b><br>Job Title<br>Guest Experience Specialist   InterContinental Dubai Festival City   Dubai, UAE<br>Job Description<br>Guest Experience Specialist   InterContinental Dubai Festival City   Dubai, UAE<br> <br>Role Summary</b><br>InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury.<br> <br><b>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do</b><br> <br>* Welcome guests warmly and ensure a seamless check-in and check-out process<br>* Recognize and acknowledge IHG Rewards Club members and returning guests<br>* Manage bookings, upsell services, and provide information to enhance guest stays<br>* Handle cash and credit card transactions accurately<br>* Record guest preferences, respond to requests, and resolve issues promptly<br>* Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations<br>* Ensure safety by following hotel security and incident reporting procedures<br>* Maintain professional grooming and represent the InterContinental brand with pride<br>* Stay updated on daily hotel events, activities, and promotions<br>* Support colleagues with ad-hoc responsibilities when needed<br> <br><b>Ideal Profile<br></b> <br>* High school diploma required; college or university degree is an advantage<br>* Minimum 2 years of front desk or guest service experience in a 5-star property<br>* Proficiency in English; additional languages are an advantage<br>* Strong communication and interpersonal skills with a guest-focused mindset<br>* Literate, tech-savvy, with knowledge of Opera or similar reservation systems<br>* Ability to multitask and remain calm under pressure<br>* Flexible availability, including nights, weekends, and holidays<br>* Team player with the ability to work independently when required<br>

Guest Experience Specialist

JA Resorts & Hotels

<ul>
<li>Welcome guests and conduct personalized in-room check-in for all Residents and Two Bedroom Outdoor Jacuzzi Suite booking guests</li>
<li>Conduct room orientation for all arriving guests in JA Palm Tree Court, One bedroom and above guests in JA Beach Hotel and JA Lake View Hotel.</li>
<li>Arrange welcome room amenities for arrival and refills them on a daily basis according to the guest s wishes, in coordination with room service.</li>
<li>Ensure all eligible guests are introduced to the entitlements of Premium Lounge and Signature benefits.</li>
<li>Provide private orientation of the Resort facilities and in-house activities.</li>
<li>Ensure that the Pre-arrival email is sent to all guests staying at The Residence &amp; Bedroom Outdoor Jacuzzi Suite booking guests and liaises with the guest in regard to their inquiries.</li>
<li>Conduct room checks before guest arrival to ensure that the room is clean, all room preferences and amenities have been arranged and tests and checks that room equipment is functioning.</li>
<li>Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.</li>
<li>Assist with luggage delivery and collection with the coordination of the Concierge.</li>
<li>Take care of the guest s laundry, pressing and dry cleaning with coordination of the laundry dept.</li>
<li>Maintain guest wardrobes in a neat and tidy fashion.</li>
<li>Polish the guest shoes as per the set standard</li>
<li>Offer unpacking &amp; packing luggage services.</li>
<li>Attend to all guests  requests, communicating and following up on these with the other departments when necessary.</li>
<li>Ensure and reconfirms all bookings the guest requested prior to his arrival such as tours, restaurant, Spa treatments, etc.</li>
<li>Assist with planning and organizing the holiday itinerary of the guests.</li>
<li>Prepare sun loungers for guests on the terrace or beach or pool as per guest preferences.</li>
<li>Ensure that the guest room is equipped with fresh ice daily.</li>
<li>Deliver newspapers, mail, and messages to the room promptly.</li>
<li>Host the Happy Hour in the Signatures Lounge and ensure the setup is suitable for the attending guests.</li>
<li>Coordinate with the concierge regarding transportation and luggage collection.</li>
<li>Check with the guest about his next arrival and offers a room reservation.</li>
<li>Check any items left behind by the guest and record in  lost and found  logbook with Housekeeping.</li>
<li>Provide service around the Signatures Pool.</li>
<li>Prepare departure letters (heartfelt departures).</li>
<li>Coordinate with the Front desk for speedy check-out</li>
<li>Keep track and raise store requisitions for stationary items, newspapers, and all other materials related to the Signatures Lounge and the guest rooms.</li>
<li>Maintaining equipment and facilities used.</li>
</ul>
<p> <strong>Daily activities:</strong> </p>
<ul>
<li>Live the JA Way: <em>Teamwork, Values, Be yourself, Think for yourself, Have fun!</em> </li>
<li>Come to work in the most positive and energized spirit and mind</li>
<li>Always look and behave your best</li>
<li>Positively participate in daily departmental briefings</li>
<li>Always find something new to learn</li>
<li>Maintain Health and Safety standards for everyone</li>
<li>Ensure cleanliness and upkeep of the work area and property</li>
<li>Immediately report accidents, incidents, and maintenance in the workplace</li>
<li>Be a champion of JA Sustainability practices</li>
<li>Keep up-to-date knowledge about the organization and the department</li>
<li>Share innovative ideas for the betterment of the organization or the department</li>
<li>Report and surrender lost and found items</li>
<li>Live and grow the JA Way culture with other team members</li>
<li>Excel in performing assigned job tasks and responsibilities</li>
</ul>

Butler

SmartStay

<div>
 <strong>
  Reinventing Short-Term Renting
  <br/>
  <br/>
 </strong>
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 <br/>
 <br/>
 <strong>
  The Role: Guest Relations Officer
  <br/>
  <br/>
 </strong>
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 <br/>
 <br/>
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
  </li>
  <li>
   Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
  </li>
  <li>
   Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
  </li>
  <li>
   Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
  </li>
  <li>
   Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
  </li>
  <li>
   Be flexible and available to work night shifts to accommodate late-night check-ins
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
  </li>
  <li>
   Experience handling guest interactions that lead to positive reviews and returning guests.
  </li>
  <li>
   Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
  </li>
  <li>
   Comfortable working independently and taking ownership of your tasks while being part of a team.
  </li>
  <li>
   Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
  </li>
  <li>
   Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
  </li>
  <li>
   Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary with performance-based bonuses and rapid growth opportunities.
  </li>
  <li>
   Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
  </li>
  <li>
   Opportunities to develop professionally and grow within a fast-growing company.
  </li>
  <li>
   A dynamic and collaborative work environment where your contributions directly influence the guest experience.
  </li>
  <li>
   A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Apply:
  <br/>
  <br/>
 </strong>
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>


Guest Relations Officer

Conservatorium Hotel

<div><div><div><p>Guest Relations Agent
 </p><div></div><div><div><ul><li>JR-03992
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>
<p></p>
</div><div><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
</div><div><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
</div><div><p>Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p></div>
<div>
<p></p><p><b>About the job</b></p>
</div>
<p></p><div><p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Guest Relations Agent reports to Guest Relations Manager.</p>
</div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, you will be responsible for the following duties:</b></p>
</div>
<div><ul><li><p>Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.</p></li>
<li><p>
Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.</p></li>
<li><p>
Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.</p></li>
<li><p>
Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.</p></li>
<li><p>
Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.</p></li>
<li><p>
Deliver exceptional guest service, handle complaints, perform check-ins/outs, and create memorable &ldquo;WOW&rdquo; moments aligned with MOHG Legendary Quality Experiences (LQEs).</p></li>
</ul></div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, we expect from you:</b></p>
</div>
<div><ul><li><p>Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong problem-solving abilities and the capacity to deliver high-level customer service tailored to guest expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul></div>
</div><p></p><div><div><p><b>Our commitment to you</b></p>
</div>
<div><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul></div>
<p></p><div><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div></div></div>

Guest Relations Agent

Four Seasons Hotel

<p><b style="font-size: 11px;">About the location:</b></p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary   ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.<p> </p> <p> </p> <p> <b>What you will do</b> </p> <ul> <li> <p>Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.</p> </li> <li> <p>Check guest out of the hotel, preparing and explaining the bill.</p> </li> <li> <p>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. </p> </li> <li> <p>Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. </p> </li> <li> <p>Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.</p> </li> <li> <p>Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.</p> </li> </ul> <p> </p> <p> <b>What you bring</b> </p> <ul> <li> <p>1 + years  experience working within a luxury hotel or similar environment is considered an asset. </p> </li> <li> <p>Excellent interpersonal skills and communication skills. </p> </li> <li> <p>Cross cultural sensitivity, and customer service orientation. </p> </li> <li> <p>Guest centricity and understanding the importance of guest s preferences. </p> </li> </ul> <p> </p> <p> <b>What we offer</b> </p> <ul> <li> <p>Work Authorization.</p> </li> <li> <p>Competitive tax-free salary and service charge.</p> </li> <li> <p>End of service gratuity.</p> </li> <li> <p>Complimentary full board living accommodation in a high quality, well-resourced staff housing.</p> </li> <li> <p>Vibrant fitness facilities including gym and swimming pool.</p> </li> <li> <p>Free transportation to and from work.</p> </li> <li> <p>Medical and life insurance.</p> </li> <li> <p>Paid annual leave.</p> </li> <li> <p>Paid home leave tickets.</p> </li> <li> <p>Social and sporting events.</p> </li> <li> <p>Learning &amp; Development Programs.</p> </li> <li> <p>Career opportunities and international transfer.</p> </li> <li> <p>And more </p> </li> </ul> <p> </p> <p> <b>Schedule &amp; Hours</b> </p> <ul> <li> <p>6 days per week over 48 working hours</p> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p>

Guest Experience Agent

Marriott International

<p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p>

<p>No matter what position you are in, there are a few things that are critical to success   creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts   to get it right for our guests and our business each and every time.</p>

Guest Arrival Expert - Hostess

Marriott

<br> <br>Job Details<br>Location: UAE<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Rooms &amp; Guest Services Operations<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>Core Duties<br> <br>* Welcome guests on arrival and assist with check-in and check-out procedures<br>* Handle operational needs including guest requests, reports, and documentation<br>* Provide information on property services and local attractions to enhance guest experience<br>* Maintain a professional appearance, communication, and service standard at all times<br>* Protect company assets and uphold confidentiality policies<br>* Ensure safety and cleanliness in guest service areas<br>* Perform physical tasks such as moving and lifting luggage and assisting guests with belongings<br>* Support other guest services operations to deliver smooth daily performance<br> <br>Candidate Requirements<br> <br>* High school diploma or GED equivalent<br>* No prior experience required; hospitality or customer service background preferred<br>* Strong communication skills and guest-first approach<br>* Ability to multitask, remain professional, and adapt in a fast-paced environment<br>* Physically able to stand, walk, and lift objects as part of daily duties<br><br>

Guest Arrival Expert

Explore 10000+ Guest experience specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.