receptionist

hostess

guest service agent

hr coordinator

reservations agent

guest relations

McFill Media and Publishing Group

<p> <strong>Role Description</strong> </p>
<p>This is an on-site internship role located in Dubai for a Guest Relations Intern at McFill Media. The Guest Relations Intern will be responsible for maintaining a welcoming atmosphere at all times and providing an exceptional experience for guests, performing client coordination and managing communication across departments, maintaining effective relationships with clients, collaborating with the team, and supporting the day-to-day operations and administrative tasks in the magazine.</p>
<p> <strong>Qualifications</strong> </p>
<ul>
<li>Bachelor s degree or currently pursuing in Public Relations, Hospitality, Communication, Marketing, or a related field</li>
<li>Excellent verbal and written communication skills with fluency in English; Arabic language skills will be an added advantage but not mandatory</li>
<li>Strong organizational and interpersonal skills</li>
<li>Good time management skills and the ability to work in a fast-paced environment with shifting priorities</li>
<li>Ability to work effectively and collaboratively as part of a team and independently as needed, while maintaining a positive attitude at all times</li>
<li>Immediate availability to work on-site in Dubai for a minimum of 6 months</li>
<li>Passion for the creative and luxury industry and an interest in media and journalism</li>
</ul>

Guest Relations Intern

Shangri-La Group

<div>
 <strong>
  Shangri-La Dubai
  <br/>
  <br/>
 </strong>
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 <br/>
 <br/>
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 <br/>
 <br/>
 <strong>
  As Guest Relations Officer, We Rely On You To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
  </li>
  <li>
   Enhance guest relations and loyalty scores
  </li>
  <li>
   Provide support to ensure a smooth and efficient Guest Relations Operation.
  </li>
  <li>
   Handle all guest requests in a timely, professional and efficient manner
  </li>
  <li>
   Provide all-rounded guest services such as checking in and out.
  </li>
  <li>
   Contribute towards a memorable hotel experience for all guests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Are Looking For Someone Who
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Has minimum 1 years&rsquo; experience in a 5-star / international hotel in the same capacity
  </li>
  <li>
   Is fluent in oral and written English and local language
  </li>
  <li>
   Can work with a multinational team
  </li>
  <li>
   Has a pleasant and cheerful personality
  </li>
  <li>
   Flexible and able to work as per hotel operational needs and requirements
  </li>
 </ul>
</div>


Guest Relations Officer

Conservatorium Hotel

<div><div><div><p>Guest Relations Agent
 </p><div></div><div><div><ul><li>JR-03992
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>
<p></p>
</div><div><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
</div><div><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
</div><div><p>Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p></div>
<div>
<p></p><p><b>About the job</b></p>
</div>
<p></p><div><p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Guest Relations Agent reports to Guest Relations Manager.</p>
</div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, you will be responsible for the following duties:</b></p>
</div>
<div><ul><li><p>Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.</p></li>
<li><p>
Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.</p></li>
<li><p>
Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.</p></li>
<li><p>
Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.</p></li>
<li><p>
Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.</p></li>
<li><p>
Deliver exceptional guest service, handle complaints, perform check-ins/outs, and create memorable &ldquo;WOW&rdquo; moments aligned with MOHG Legendary Quality Experiences (LQEs).</p></li>
</ul></div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, we expect from you:</b></p>
</div>
<div><ul><li><p>Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong problem-solving abilities and the capacity to deliver high-level customer service tailored to guest expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul></div>
</div><p></p><div><div><p><b>Our commitment to you</b></p>
</div>
<div><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul></div>
<p></p><div><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div></div></div>

Guest Relations Agent

Mandarin Oriental Hotel Group

<p><b>Guest Relations Agent</b></p><p><br></p><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>

Anantara Hotels

<p>Job Location</p>
 
 <div>
 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
 </div>
 
 <div>
 <div>
 <p>Experience</p>
 </div>
 <div>
 <p> <span>5 to 10 years</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Qualification Level</p>
 </div>
 <div>
 <p> <span>Graduate</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Job Function</p>
 </div>
 <div>
 <p> <span>Hospitality / Medicare / Account Management<br> </span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Skillset</p>
 </div>
 <div>
 <p> <span>Experience with Front Office Systems</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Preferred Jobseekers</p>
 </div>
 <div>
 <p>Jobseekers from any country</p> 
 <div>
</div>
 <div>
<span>Guest Relations Supervisor <br> <br>Job Location : Dubai, United Arab Emirates<br> <br><b>Key Duties and Responsibilities :</b><br> <br>  To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.<br>  To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.<br>  To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.<br>  Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.<br>  To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.<br>  To develop a close and harmonious working relationship with all hotel departments.<br> <br><b>Qualifications</b> :<br> <br>  College degree in hotel management or related field<br>  Previous experience in Front Office or Guest Services<br>  Excellent communication skills<br>  Experience with Front Office Systems<br>  Proficient in English, both written and spoken</span>
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
 <div>
 <div>
</div></div></div>

Guest Relations Supervisor

Accor Group

<br> <br><b>Role Summary<br></b>The Guest Relations Agent   Accor Dubai will be based at Rixos The Palm, a luxury family beach destination on Palm Jumeirah. The role is focused on delivering exceptional guest service, ensuring VIP arrivals and departures run smoothly, and maintaining personalized communication with guests to enhance their overall stay. This position is essential in upholding Accor s high service standards and creating memorable guest experiences.<br> <br>Location: UAE<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Greet and assist guests with personalized, attentive service<br>* Respond promptly to guest requests, questions, and special needs<br>* Anticipate guest requirements and deliver proactive solutions<br>* Coordinate all VIP arrivals, departures, and special requests<br>* Handle and resolve guest complaints with professionalism and care<br>* Maintain strong communication between guests and hotel staff<br>* Promote hotel amenities, services, and special programs<br>* Ensure guest satisfaction through follow-ups and feedback collection<br> <br><b>Ideal Profile<br></b> <br>* Previous experience in guest relations or customer service within hospitality<br>* Diploma or degree in Hospitality Management, Business Administration, or related field<br>* Excellent communication, active listening, and problem-solving skills<br>* Flexible to work varying schedules including weekends and holidays<br>* Professional, well-groomed, and highly responsible<br>* Fluency in English required; proficiency in German is an advantage<br> <br><b>Why Join Us<br></b> <br>* Be part of Accor, a global leader in hospitality with limitless opportunities<br>* Work in a multi-awarded resort environment on Palm Jumeirah<br>* Access to training, development, and career progression programs<br>* Competitive salary with staff benefits and lifestyle perks<br>* Opportunity to grow within a supportive, multicultural team<br><br>

SmartStay

<div>
 <strong>
  Reinventing Short-Term Renting
  <br/>
  <br/>
 </strong>
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 <br/>
 <br/>
 <strong>
  The Role: Guest Relations Officer
  <br/>
  <br/>
 </strong>
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 <br/>
 <br/>
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
  </li>
  <li>
   Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
  </li>
  <li>
   Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
  </li>
  <li>
   Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
  </li>
  <li>
   Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
  </li>
  <li>
   Be flexible and available to work night shifts to accommodate late-night check-ins
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
  </li>
  <li>
   Experience handling guest interactions that lead to positive reviews and returning guests.
  </li>
  <li>
   Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
  </li>
  <li>
   Comfortable working independently and taking ownership of your tasks while being part of a team.
  </li>
  <li>
   Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
  </li>
  <li>
   Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
  </li>
  <li>
   Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary with performance-based bonuses and rapid growth opportunities.
  </li>
  <li>
   Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
  </li>
  <li>
   Opportunities to develop professionally and grow within a fast-growing company.
  </li>
  <li>
   A dynamic and collaborative work environment where your contributions directly influence the guest experience.
  </li>
  <li>
   A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Apply:
  <br/>
  <br/>
 </strong>
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>


Explore 1974+ Guest relations in Dubai this November. Find roles across top companies and apply now to boost your career.

1974 guest relations jobs IN Dubai

Guest Relations Intern

Guest Relations Officer

Guest Relations Agent

Guest Relations Agent

Guest Relations Supervisor

Guest Relations Agent

Guest Relations Officer