front office supervisor

assistant director - housekeeping Jobs in Manama

assistant director - housekeeping

guest experience agent - arabic speaker Jobs in Manama

guest experience agent - arabic speaker

hotel receptionist

housekeeping supervisor

guest relations manager

Nordic Holdings

Job Summary We are seeking a dedicated and enthusiastic Guest Service Manager to join our team. The ideal candidate will possess exceptional interpersonal skills and a passion for delivering outstanding guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. This position requires a proactive approach to guest services, with a focus on hospitality and leadership.Responsibilities<ul><li>Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.</li><li>Assist guests with check-in and check-out procedures efficiently and courteously.</li><li>Address guest inquiries and resolve any issues or complaints promptly, ensuring satisfaction.</li><li>Maintain knowledge of hotel services, local attractions, and amenities to provide accurate information to guests.</li><li>Collaborate with other departments to ensure seamless service delivery.</li><li>Supervise front desk operations when necessary, ensuring adherence to hotel policies and procedures.</li><li>Maintain accurate records of guest interactions and transactions in the hotel management system.</li><li>Promote hotel services and upsell additional offerings to enhance the guest experience.</li></ul>Experience<ul><li>Previous experience in guest services or hospitality is preferred, particularly within a hotel environment.</li><li>Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.</li><li>Supervising experience is an asset, showcasing leadership capabilities in managing front desk operations.</li><li>Familiarity with human resources practices can be beneficial for team collaboration and support.</li><li>Strong communication skills are essential for effective interaction with guests and team members alike. Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!</li></ul>Job Type: Full-timePay: BD400.000 - BD450.000 per month

Guest Relations Manager

Onyx By Rotana

We are currently seeking for passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor&rsquo;s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as:<ul><li>Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude</li><li>Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency</li><li>Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies</li><li>Review designated in house guest list and be familiar with guest names, room location, special requests and profile history</li><li>Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards</li><li>Maintain an awareness of competitor&rsquo;s services and rate structure by conducting frequent comparisons of the Guest Service Departments</li></ul>SkillsEducation, Qualifications &amp; ExperiencesYou should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.Knowledge &amp; CompetenciesThe ideal candidate will be well versed in Guest Relations and 0Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding Hotel Operations Adaptability Effective Communication Teamwork Planning for Business Supervising People Customer Focus Drive for Results Supervising Operations Understanding DifferencesJob Type: Full-time

Assistant Guest Relation Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25130327
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
 </li>
 <li>
 Empowers associates to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures associates understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of associate and guest accidents.
 </li>
 <li>
 Observes service behaviors of associates and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures associates are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Manager on Duty

<div>Additional Information 
Job Number25130327 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.</li></ul>
<ul><li>Empowers associates to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures associates understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of associate and guest accidents.</li></ul>
<ul><li>Observes service behaviors of associates and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures associates are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div>
#LI-NS1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

experience in hoteljoining immediatelyarabic speaking mustGuest Service &amp; Satisfaction<ul><li>Greet and welcome guests with warmth and professionalism.</li><li>Ensure guest needs and expectations are met or exceeded.</li><li>Handle guest complaints, concerns, or special requests promptly and effectively.</li><li>Follow up with guests during and after their stay to ensure satisfaction.</li><li>Promote upselling of hotel services (e.g., spa, restaurant, room upgrades).</li></ul>Team Supervision &amp; Training<ul><li>Supervise front office, concierge, bell staff, or guest relations teams depending on hotel size.</li><li>Train and mentor new and existing team members on service standards and procedures.</li><li>Monitor staff performance and provide feedback to ensure consistent quality service.</li><li>Help schedule shifts and manage team coverage for peak periods.</li></ul>Operational Oversight<ul><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.</li><li>Inspect guest rooms or public areas as needed to maintain standards.</li><li>Assist in managing check-in/check-out processes for efficiency.</li><li>Oversee VIP arrivals and special event preparations.</li></ul>Communication &amp; Reporting<ul><li>Act as a liaison between guests and management.</li><li>Report recurring issues or trends to management for continuous improvement.</li><li>Maintain records of guest feedback and service recovery efforts.</li><li>Collaborate with sales and marketing for guest satisfaction campaigns.</li></ul>Administrative Duties<ul><li>Monitor and respond to online reviews or feedback.</li><li>Assist in budget management related to guest services.</li><li>Ensure compliance with hotel policies, safety regulations, and quality standards.</li></ul>Key Skills Required:<ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Leadership and team coordination</li><li>Attention to detail</li><li>Strong organizational skills</li><li>Ability to work in high-pressure, fast-paced environments</li></ul>Job Type: Full-time

GUEST EXPERIENCE SUPERVISOR

with 5-star hotel experienceopera system knowledgeready to join immediatelyGuest Relations Management<ul><li>Ensure excellent guest service at all times.</li><li>Handle guest complaints and resolve issues quickly.</li><li>Oversee check-in/check-out procedures.</li><li>Maintain a welcoming and professional lobby/front office area</li></ul>Staff Supervision<ul><li>Train, schedule, and manage front office staff (receptionists, concierge, bell staff).</li><li>Conduct performance evaluations and coaching.</li><li>Ensure team follows hotel policies and service standards.</li></ul>Reservation and Room Management<ul><li>Monitor room availability, occupancy rates, and overbooking situations.</li><li>Supervise reservations, cancellations, and no-show policies.</li><li>Coordinate with housekeeping for room status updates</li></ul>Cash and Billing Procedures<ul><li>Supervise guest billing and ensure accurate check-outs.</li><li>Handle cash transactions and maintain daily cash float.</li><li>Ensure compliance with financial policies and audit procedures.</li></ul>Coordination with Other Departments<ul><li>Collaborate with housekeeping, maintenance, and food &amp; beverage teams.</li><li>Relay guest preferences, complaints, or special requests.</li></ul>Administrative and Reporting Duties<ul><li>Prepare daily, weekly, and monthly front office reports (e.g., occupancy, revenue).</li><li>Maintain guest history and feedback records.</li><li>Monitor budgets, staffing needs, and expenses.</li></ul>Safety and Security<ul><li>Enforce safety procedures and emergency protocols.</li><li>Maintain logbooks for incidents and lost &amp; found.</li><li>Ensure only authorized personnel access secure areas.</li></ul>Job Type: Full-time

ASSISTANT FRONT OFFICE MANAGER

RAMADA RESORT BY WYNDHAM MANAMA SEEF

Main tasks<ul><li>Reports directly to and communicates with the Housekeeping Supervisor/ Executive Housekeeper on all pertinent Housekeeping matters to provide an efficient guest service.</li><li>Interacts as appropriate with guests, as well as individuals outside of the Hotel, including suppliers, contractors, labour relations representatives and competitors.</li><li>Co-ordinates and communicates with other department colleagues as required.</li><li>Follow the department Mission and Objectives.</li><li>Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standards.</li><li>Thoroughly clean guestrooms according to hotel/brand standards.</li><li>Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.</li><li>Remove all trash and dirty linen from guestrooms and hallways.</li><li>Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).</li><li>Restock housekeeping cleaning cart for next day's use.</li><li>Replenish chemical bottles.</li><li>Clean room with the door closed according to standards, unless requested to do otherwise by the guest.</li><li>Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.</li><li>Demonstrate pride in the work place with a high level of commitment.</li><li>Treat all guests, members &amp; colleagues in a polite and courteous manner at all times.</li><li>Anticipate guest&rsquo;s needs wherever possible and react to these to enhance guest satisfaction.</li><li>Promote a helpful and professional image to the internal and external customers.</li><li>Ascertain a high degree of guest satisfaction (to receive zero complaints about your department)</li><li>Use guest names wherever appropriate.</li><li>Have good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants and functions rooms. To be well informed about the special functions and events held in the hotel on daily basis.</li><li>Be aware of hotel management, their office location, role and availability.</li><li>Comply with the hotel legal requirements for fire, bomb threats and Health and Safety standards.</li><li>Attend and follow all training sessions as required.</li><li>Keep your work area, trolley, back area, linen storing carts, store rooms clean and tidy all the times.</li><li>Have the maximum knowledge of Bahrain History, places of interest, shopping areas, etc.</li><li>Maintain the professional confidentiality and never disclose any secret pertaining to the company.</li><li>Carry out any reasonable duties as required by a Housekeeping Supervisor/ Executive Housekeeper.</li><li>Report to the supervisor/ executive housekeeper immediately after joining the duty.</li><li>Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up, ect.</li><li>Responsible for cleaning and maintaining of hotel public areas, guest rooms, corridors, staircase, back area, parking area, staircases, restaurants, banquet areas pantries, elevators, offices and other area assign by Housekeeping Supervisor/ Executive Housekeeper according to the brand standard.</li><li>Maintain the department standard productivity requirement of daily minimum number of room credit count cleaning between 12 to 13 credits par day.</li><li>Report for any maintenance complains to the supervisor/ Executive Housekeeper.</li><li>Carry out the complete inspection of the rooms or public areas and inform the supervisor about any unusual thing found in the room.</li><li>Arrange the housekeeping trolley as per the required standard.</li><li>Handle the clean and soiled linen as per the department standard.</li><li>Vacuum and mop all the rooms after the service.</li><li>Inform the supervisor/ executive housekeeper about the room status and discrepancy.</li><li>Collect the guest laundry and hand it over to the supervisor or linen room.</li><li>Strictly follow the department health and safety standard.</li><li>Handle the &ldquo;Lost and Found&rdquo; according to the standards.</li><li>Strictly follow the hotel policy and procedures.</li></ul>Job Type: Full-timePay: BD140.000 - BD150.000 per month

Room Attendant- Female

Explore 208+ Guest relations manager in Manama this September. Find roles across top companies and apply now to boost your career.

208 guest relations manager jobs IN Manama

Guest Relations Manager

Assistant Guest Relation Manager

Manager on Duty

Manager on Duty

GUEST EXPERIENCE SUPERVISOR

ASSISTANT FRONT OFFICE MANAGER

Room Attendant- Female