receptionist Jobs in Dubai United Arab Emirates

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guest service agent Jobs in Dubai United Arab Emirates

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public relations officer Jobs in Dubai United Arab Emirates

public relations officer

guest relations officer

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As Guest Relations Officer, We Rely On You To
 
 
 
 <ul>
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 Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
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 Enhance guest relations and loyalty scores
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 Provide support to ensure a smooth and efficient Guest Relations Operation.
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 Handle all guest requests in a timely, professional and efficient manner
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 Provide all-rounded guest services such as checking in and out.
 </li>
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 Contribute towards a memorable hotel experience for all guests.
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
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 Has minimum 1 years&rsquo; experience in a 5-star / international hotel in the same capacity
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 Is fluent in oral and written English and local language
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 Can work with a multinational team
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 Has a pleasant and cheerful personality
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 Flexible and able to work as per hotel operational needs and requirements
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 </ul>
</div>

Guest Relations Officer

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
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 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
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 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
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 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
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 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
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 Be flexible and available to work night shifts to accommodate late-night check-ins
 
 
 </li>
 </ul>
 
 Key Skills &amp; Qualifications
 
 
 
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 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
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 Experience handling guest interactions that lead to positive reviews and returning guests.
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 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
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 Comfortable working independently and taking ownership of your tasks while being part of a team.
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 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
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 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
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 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
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 </ul>
 
 What We Offer
 
 
 
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 Competitive salary with performance-based bonuses and rapid growth opportunities.
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 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
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 Opportunities to develop professionally and grow within a fast-growing company.
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 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
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 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

Suitestay

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.Job descriptionUndergraduate / college degree (Preferred)Previously worked at a Holiday Homes company (at least 2 year of experience)Has experience with Property Management softwares like Hostaway or GuestyHas experience and familiar with Airbnb, Booking.com, Bayut, and DubizzleFamiliar with DTCM regulations and filingsLives in Mainland Dubai or relatively closeSpeaks good English and ArabicGood sales and communication skills, pays close attention to detailShould have a driving license- we will sponsor the fuelWilling to work on a flexible schedulePeople's person, excellent communication and organization skillsHospitality related experience and knowledge in hospitality industry standardA customer-oriented and professional attitudeMotivated and proactiveJob functions include but not limited to:1. Managing guest check ins and checkouts2. Guest relations and communications3. Uploading listings on Airbnb, booking.com4. Coordinate property management like cleanings and maintenance with respective teamsJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you comfortable working under pressure?</li><li>Have you previously worked in a fast-paced environment like Dubai?</li><li>Are you willing to work long hours or handle urgent tasks when needed?</li><li>Can you handle guest or client issues during stressful situations?</li></ul>

Holiday Homes Guest Relations Officer

Marriott International

<div>
 POSITION SUMMARY 
 
 Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.
 
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 Related Work Experience: No related work experience.
 Supervisory Experience: No supervisory experience.
 License or Certification: None
 
 
</div>
<div>
 
</div>

Guest Experience Expert (Guest Relations Officer)

HIT HR

Hostess/Club Receptionist &ndash; 5-Star Hotel/4 Star Hotel (Immediate Hiring)Company: HIT Human Resource Consultancy (HITHRC) Location: UAE Job Type: Full-time Industry: Hospitality / Luxury HotelsJob Description:HIT Human Resource Consultancy is hiring an experienced and presentable Club Receptionist for a 5-Star Hotel in the UAE. The candidate must be currently in the UAE and ready to join immediately.Responsibilities:<ul><li>Welcome and assist guests with a professional and courteous attitude.</li><li>Manage club check-ins, reservations, and guest records.</li><li>Coordinate with other departments to ensure smooth guest service.</li><li>Maintain a clean and organised reception area.</li></ul>Requirements:<ul><li>Previous experience as a Receptionist / Guest Relations Officer in a hotel or club environment.</li><li>Must be fluent in English (spoken and written).</li><li>Excellent communication and presentation skills.</li><li>Candidates currently in the UAE preferred.</li></ul>How to Apply:Interested candidates, please send your CV with photo and visa status to: careers@hithrc.comJob Type: Full-timePay: AED1,000.00 - AED1,200.00 per month

Restaurant Hostess

DURRANI HOLIDAY HOMES

Job DescriptionThe Guest Experience &amp; Reservations Lead ensures the delivery of a seamless and memorable guest journey for all Durrani Homes properties, from pre-arrival to post-departure, while also overseeing reservations management across all platforms. This role combines service excellence, reservations oversight, quality control, and team leadership to maintain high guest satisfaction, operational efficiency, and brand consistency.Core Responsibilities1. Guest Journey Oversight &amp; Workflow Execution<ul><li>Oversee all guest journey workflows including pre-check-in, check-in, in-house service, complaint handling, check-out, and feedback follow-up &mdash; ensuring SOP compliance and timely execution.</li></ul>2. Reservations Management &amp; Supervision<ul><li>Supervise reservations across OTAs, direct bookings, and corporate accounts.</li><li>Ensure timely response to booking inquiries and requests within SLA.</li><li>Monitor accuracy of reservation details (rates, dates, guest information) and minimize booking errors.</li><li>Liaise with Finance to ensure deposits, security deposits, and payments are tracked and reconciled.</li><li>Conduct weekly audits of reservations to ensure data accuracy across PMS and OTAs.</li><li>Train GROs/Reservations team on upselling techniques, reservation accuracy, and service standards.</li></ul>3. Quality Assurance &amp; Service Improvement<ul><li>Conduct random spot checks on guest communication, inspections, and reservation handling.</li><li>Maintain Guest Experience and Reservations Quality Checklists.</li><li>Review guest and reservation feedback trends weekly and prepare improvement plans.</li><li>Lead monthly refresher training sessions on SOPs, guest handling, and reservations accuracy.</li></ul>4. Team Leadership &amp; Performance Management<ul><li>Set weekly performance targets for GROs, Reservations staff, and bellboys.</li><li>Conduct weekly 1:1 performance reviews and coach team members.</li><li>Create recognition programs with HR for high performers.</li><li>Identify training needs and coordinate with HR.</li></ul>5. Guest Retention &amp; Loyalty Building<ul><li>Track repeat guest bookings and introduce personalized service gestures.</li><li>Ensure upselling and cross-selling strategies are implemented during reservations and pre-arrival communication.</li><li>Ensure VIP &amp; special guest protocols are executed flawlessly.</li></ul>6. Operational Coordination &amp; Issue Escalation<ul><li>Act as first escalation point for guest and reservation issues.</li><li>Liaise with Operations to resolve service or booking gaps.</li><li>Maintain a daily guest experience and reservations dashboard.</li></ul>7. Process Development &amp; Innovation<ul><li>Recommend process improvements in guest relations and reservations.</li><li>Test and evaluate new tools or automation features in PMS/CRM/OTAs.</li><li>Develop 'Service Recovery Scripts' and 'Reservation Handling Scripts' for GROs.</li></ul>8. Reporting &amp; Data Analysis<ul><li>Prepare weekly Guest Experience &amp; Reservations Reports.</li><li>Monitor occupancy, booking patterns, cancellations, and revenue leakage</li></ul>Prepare and submit the following reports on daily basis:<ul><li>Review Report</li><li>Early Check-In &amp; Check-Out Report</li><li>Daily Cash Deposit Report</li><li>Daily Damage &amp; Upselling Report</li><li>Guest Complaint Report</li><li>Build on the existing reporting and quality structure, ensuring reports are standardized, data-driven, and actionable.</li><li>Share quarterly improvement proposals based on guest and reservation insights.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How do you prioritize your daily tasks when managing multiple responsibilities like guest communication, reservations, and team supervision?</li></ul><ul><li>What systems or PMS software have you used in your previous roles ?</li></ul><ul><li>Two VIP guests are accidentally assigned the same premium unit. What do you do</li></ul><ul><li>How do you monitor reservation KPIs (occupancy, ADR, RevPAR, conversion rate) and what actions do you take if performance drops?</li></ul><ul><li>As Team Lead, how do you keep coordination between Reservations, Guest Relations, and Housekeeping?</li></ul><ul><li>How do you handle repeated lateness or grooming issues from a Guest Relations Officer bell boys?</li></ul>Language:<ul><li>English fluent (Required)</li><li>Arabic (Preferred)</li></ul>

Reservation cum Guest Relation Officer

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
The Butler provides personalized, discreet, and anticipatory service to guests, ensuring every need is met with the highest standards of luxury and professionalism. Shea/He acts as the main point of contact for VIP guests, long-staying guests, and special occasions, delivering bespoke experiences throughout their stay.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
Guest Service &amp; Experience</h4>
<ul>
<li>Welcome guests warmly upon arrival and ensure smooth experiences.
</li>
<li>Offer personalized assistance with unpacking, packing, laundry, pressing, and wardrobe management as requested.
</li>
<li>Coordinate and arrange special requests such as spa appointments, dining reservations, excursions, and in-villa experiences.
</li>
<li>Anticipate guest needs and preferences through observation and prior communication.
</li>
<li>Maintain guest privacy, confidentiality, and discretion at all times.
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<li>Ensure all guests feel comfortable and cared for, particularly in situations requiring gender sensitivity (e.g., personal assistance, cultural requirements).
</li>
<li>Provide turndown services, room inspections, and ensure suites are immaculate and aesthetically pleasing.
</li>
</ul><h4 class="jobSectionHeader">Coordination &amp; Communication</h4>
<ul>
<li>Act as a liaison between guests and all hotel departments to ensure smooth communication and prompt service delivery.
</li>
<li>Maintain detailed guest profiles and preferences for future visits.
</li>
<li>Coordinate with housekeeping, F&amp;B, spa, and other teams to ensure personalized experiences are delivered flawlessly.
</li>
</ul><h4 class="jobSectionHeader">Professionalism &amp; Presentation</h4>

<ul><li>Maintain impeccable grooming and personal presentation, adhering to hotel grooming standards.
</li>
<li>Exhibit discretion, emotional intelligence, and excellent communication skills.
</li>
<li>Handle guest complaints or issues with tact and professionalism, escalating to the Head Butler or management when necessary.</li></ul> 

What we need from you
<ul>
<li>Proven experience as a Butler, Personal Assistant, Guest Relations Officer, or similar role in a luxury hotel or resort environment.
</li>
<li>Excellent interpersonal and organizational skills.
</li>
<li>Strong attention to detail and ability to multitask in a high-pressure environment.
</li>
<li>Fluent in English; knowledge of additional languages is an advantage.
</li>
<li>Professional appearance and demeanor at all times.
</li>
<li>Knowledge of etiquette, luxury service standards, and island resort operations.
</li>
</ul><ul><li>Flexibility to work irregular hours, weekends, and holidays.
</li>
<li>Background in hospitality, luxury service, or VIP guest handling.
</li>
<li>Positive attitude, empathy, and natural service mindset.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Butler

Explore 2115+ Guest relations officer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2115 guest relations officer jobs IN Dubai United Arab Emirates

Guest Relations Officer

Guest Relations Officer

Holiday Homes Guest Relations Officer

Guest Experience Expert (Guest Relations Officer)

Restaurant Hostess

Reservation cum Guest Relation Officer

Franchise Hotel - Butler