director of front office Jobs in Istanbul

director of front office

en - reservation agent

front desk agent

front desk manager

guest experience expert

guest relations officer

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
 
 
 At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
 
 
 Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
 
 
 At Raffles, this journey is guided by a clear philosophy:
 
 
 <ul>
 <li>
 Start with Respect &mdash; Respect creates a foundation for positive relationships.
 </li>
 <li>
 Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.
 </li>
 <li>
 This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.
 </li>
 <li>
 Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.
 </li>
 <li>
 Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 We are seeking a passionate professional with strong interpersonal skills and a commitment to excellence in luxury hospitality. The ideal candidate has experience in luxury hotel operations, knowledge of Opera and proficiency in Microsoft Office. Flexibility, problem-solving ability under pressure, and a team-oriented, proactive approach are essential for success in this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for luxury hospitality and exceptional service
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Attention to detail and commitment to excellence
 </li>
 <li>
 Ability to work as part of a diverse, dynamic team
 </li>
 <li>
 Previous experience in a luxury hotel environment is an asset
 </li>
 <li>
 A proactive, solution-oriented approach
 </li>
 <li>
 University Degree
 </li>
 <li>
 Reception, PBX or/and Guest Relations knowledge
 </li>
 <li>
 Knowledge of Opera Property Management System
 </li>
 <li>
 Ability to remain calm and effective under pressure, with excellent problem-solving skills
 </li>
 <li>
 Flexible and adaptable to changing schedules, shifts, and guest needs
 </li>
 <li>
 Strong understanding of service standards and guest satisfaction metrics in luxury environment
 </li>
 <li>
 Proficiency in Microsoft Office programs (Excel, Word, PowerPoint, Outlook)
 
 
 </li>
 </ul>
 Additional Information
 
 
 Privacy Notice for Job Applicants
 
 
 Zorlu Yap&inodot; Yat&inodot;r&inodot;m Anonim &Scedil;irketi Zorlu Center Otelcilik &Scedil;ubesi, located at Levaz&inodot;m Mah. Vadi Cad. Zorlu Center No:2 &Idot;&ccedil; Kap&inodot; No: 170 Be&scedil;ikta&scedil;/&Idot;stanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data.
 
 
 Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL").
 
 
 For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.
 
 
 https://rafflesistanbul.guestservice.app/blank/153/51772
</div>

Butler Administration Officer

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
At Raffles, this journey is guided by a clear philosophy:<ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul> 
Job Description 
We are seeking a passionate professional with strong interpersonal skills and a commitment to excellence in luxury hospitality. The ideal candidate has experience in luxury hotel operations, knowledge of Opera and proficiency in Microsoft Office. Flexibility, problem-solving ability under pressure, and a team-oriented, proactive approach are essential for success in this role. 
Qualifications 
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
University Degree</li><li>
Reception, PBX or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
Ability to remain calm and effective under pressure, with excellent problem-solving skills</li><li>
Flexible and adaptable to changing schedules, shifts, and guest needs</li><li>
Strong understanding of service standards and guest satisfaction metrics in luxury environment</li><li>
Proficiency in Microsoft Office programs (Excel, Word, PowerPoint, Outlook)</li></ul> 

Additional Information 
Privacy Notice for Job Applicants
Zorlu Yap&#305; Yat&#305;r&#305;m Anonim &#350;irketi Zorlu Center Otelcilik &#350;ubesi, located at Levaz&#305;m Mah. Vadi Cad. Zorlu Center No:2 &#304;&ccedil; Kap&#305; No: 170 Be&#351;ikta&#351;/&#304;stanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. 
https://rafflesistanbul.guestservice.app/blank/153/51772</div>

Swissôtel

QUALIFICATIONS AND JOB DESCRIPTION
 
Job Description
 
Greets all guests coming to the hotel and helps them for their direction
 Escorts all individuals who needs direction in the hotel
 Present in the lobby during any functions and events organized by hotel
 Keeps herself fully informed of hotel facilities, services, events and promotions.
 Makes paging service for the guests in the Lobby if needed
 Reports any unusual events to the concierge and Security
 Provides general information to the guests
 Watches cleanliness and tidiness of the Lobby area, informs HK and/or Engineering for requirements of cleaning or maintenance
 
Qualifications
 
Greeting customers as they enter a hotel, or event.
 Handling phone calls and customer queries.
 Assisting Front Office staff when necessary.
 Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
 Fluent speaking in English.

Lobby Hostess

Marriott International

<div>Additional Information 
Job Number25178339 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
The Ritz-Carlton Ladies and Gentlemen, d&uuml;nya &ccedil;ap&#305;nda 100'den fazla &ouml;d&uuml;ll&uuml; tesiste &ouml;ylesine ola&#287;an&uuml;st&uuml; deneyimler yarat&#305;r ki, misafirlerimiz konaklamadan y&#305;llar sonra bile bu deneyimleri hat&#305;rlar. Misafirlerimizin ya&#351;amlar&#305; boyu unutmayaca&#287;&#305; an&#305;lara sahip olmas&#305;n&#305; sa&#287;layan d&uuml;nyan&#305;n en iyi konaklama profesyonelleri olarak yarat&#305;c&#305;, d&uuml;&#351;&uuml;nceli ve &#351;efkatli olma g&uuml;c&uuml; verildi&#287;inde herkesin ba&#351;ar&#305;l&#305; olaca&#287;&#305;na inan&#305;yoruz. 
<div>
 
Her g&uuml;n, t&uuml;m d&uuml;nya i&ccedil;in nadir ve &ouml;zel l&uuml;ks hizmet standard&#305;n&#305; belirliyor ve misafirlerimize kusursuz ilgi ve konfor sunmaktan gurur duyuyoruz.</div><div>
 
Rol&uuml;n&uuml;z, The Ritz-Carlton'&#305;n&quot;Alt&#305;n Standartlar&#305;n&#305;n&quot; her g&uuml;n nezaketle ve d&uuml;&#351;&uuml;nceli bir &#351;ekilde uygulanmas&#305;n&#305; sa&#287;lamak olacakt&#305;r. Alt&#305;n Standartlar, The Ritz-Carlton'&#305;n temelini te&#351;kil eder ve her g&uuml;n bir &ouml;nceki g&uuml;nden daha iyi olmam&#305;z i&ccedil;in bize rehberlik eder. The Ritz Carlton'&#305;n l&uuml;ks konaklamada k&uuml;resel bir marka lideri olarak &uuml;n kazanmas&#305;n&#305; sa&#287;layan unsur, bu temel ve k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n ba&#351;ar&#305;y&#305; art&#305;rd&#305;&#287;&#305;na olan inanc&#305;m&#305;zd&#305;r. Ekibimizin bir par&ccedil;as&#305; olarak, &Ccedil;al&#305;&#351;an Vaadimiz, &#304;nanc&#305;m&#305;z ve Hizmet De&#287;erlerimiz gibi Alt&#305;n Standartlar&#305;m&#305;z&#305; &ouml;&#287;renecek ve bunlara &ouml;rnek olu&#351;turacaks&#305;n&#305;z. Kar&#351;&#305;l&#305;&#287;&#305;nda biz de size yapt&#305;&#287;&#305;n&#305;z i&#351;le ve birlikte &ccedil;al&#305;&#351;t&#305;&#287;&#305;n&#305;z ki&#351;ilerle gurur duyma &#351;ans&#305; sunaca&#287;&#305;m&#305;za s&ouml;z veriyoruz.</div><div>
 
The Ritz-Carlton'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div></div>

Guest Experience Expert

GARLON OTELCİLİK A.Ş

Taksim 360 projesi i&ccedil;erisinde yer alan Garlon Residence markam&#305;z i&ccedil;in misafirlerimizin Rezidans giri&#351;lerinden &ccedil;&#305;k&#305;&#351;lar&#305;na kadar olan t&uuml;m s&uuml;re&ccedil;lerinde y&uuml;ksek standartta hizmet sunacak Misafir &#304;li&#351;kileri G&ouml;revlisi ar&#305;yoruz.G&ouml;rev ve Sorumluluklar<ul><li>Misafirleri g&uuml;ler y&uuml;zle kar&#351;&#305;lamak, check-in ve check-out s&uuml;re&ccedil;lerinde destek olmak</li><li>Misafir taleplerini h&#305;zl&#305; ve etkili &#351;ekilde kar&#351;&#305;lamak</li><li>Misafir &#351;ikayetlerini &ccedil;&ouml;z&uuml;m odakl&#305; bir &#351;ekilde ele almak ve ilgili departmanlarla koordinasyon sa&#287;lamak</li><li>Misafir memnuniyetini s&uuml;rekli takip ederek en &uuml;st seviyede tutmak</li><li>Rezidans ve &ccedil;evresi hakk&#305;nda bilgi vererek misafirlere rehberlik etmek</li></ul>Aranan Nitelikler<ul><li>&Uuml;niversitelerin Turizm ve Otelcilik b&ouml;l&uuml;mlerinden mezun veya ilgili pozisyonda deneyim sahibi</li><li>&#304;yi derecede &#304;ngilizce bilgisi (ikinci yabanc&#305; dil tercih sebebidir)</li><li>Misafir odakl&#305; hizmet anlay&#305;&#351;&#305;na sahip</li><li>G&uuml;&ccedil;l&uuml; ileti&#351;im becerileri ve problem &ccedil;&ouml;zme yetene&#287;i geli&#351;mi&#351;</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, g&uuml;ler y&uuml;zl&uuml; ve profesyonel duru&#351; sergileyebilen</li><li>Vardiyal&#305; &ccedil;al&#305;&#351;ma d&uuml;zenine uyum sa&#287;layabilecek</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

MİSAFİR İLİŞKİLERİ SORUMLUSU

Görev Tanımı
 
Otelde konaklayan misafirlerin tüm talepleri, sorunları ve ihtiyaçlarıyla yakından ilgilenir, misafir memnuniyetine odaklanarak sorunlara çözüm bulur.
 
Misafirleri dikkatle dinleyerek etkili bir misafir odaklı bakış açısı geliştirir ve şikâyetleri uygun şekilde ele alır.
 
Misafir şikâyetlerini yönetir ve çözüm bulur, çözümü zaman alan durumları doğrudan yöneticisine bildirir ve konunun takibini yapar.
 
Resepsiyonla koordineli olarak otele giriş yapacak misafirleri karşılar, mümkünse odaya kadar eşlik eder ve gün içinde misafirleri arayarak ihtiyaçları olup olmadığını sorar.
 
Gün içerisinde “Misafir Temasları” gerçekleştirerek misafir memnuniyet düzeyini tespit eder; varsa şikâyet, öneri veya sorunları belirler ve çözüm üretir.
 
Misafirlerden gün içinde alınan yorumları, talepleri, önerileri ve şikâyetleri yazarak alınan yanıtlar ve yapılan işlemlerle birlikte raporlar.
 
Gün içinde misafirlerden anket doldurmalarını ister, anket sonuçlarını değerlendirir, İngilizce’ye çevirir ve tüm departman yöneticilerine e-posta ile iletir.
 
Misafirlerin doğum günü, evlilik yıldönümü gibi özel günlerini belirler, ilgili departmanlarla birlikte gerekli organizasyonu yapar ve süreci takip eder.
 
Misafirlerin uçak veya otobüs bileti, restoran rezervasyonu, ilaç vb. taleplerinin en kısa sürede karşılanmasını sağlar.
 
VIP prosedürlerini takip eder, VIP misafirleri karşılar ve uğurlar.
 
Acenta temsilcilerini ve potansiyel misafirleri tesis içinde gezdirir.
 
Misafirlere duyurulacak etkinlikler için yazılı dokümanlar hazırlar ve ilgili departmanlarla iş birliği içinde bu dokümanların oda dağıtımını sağlar.
 
Misafirlerin A la Carte restoran taleplerini alır ve Yiyecek & İçecek Departmanını bilgilendirir.
 
Etkinlikler ve tesis alanlarında genel misafir memnuniyetini gözlemler, atmosfer hakkında Misafir İlişkileri Müdürü / Süpervizörüne rapor verir.
 
Tesisin tüm fiziksel özellikleri ile sunulan tüm aktiviteler ve hizmetler hakkında detaylı bilgiye sahip olur.
 
Otel satışlarını destekler ve ücretli hizmetlerin satışını yapma yetkisine sahiptir.
 
Nitelikler
 
En az meslek lisesi mezunu veya ilgili bir alanda eğitimli ya da eşdeğer deneyime sahip,
 
Otelcilik sektöründe benzer pozisyonda kanıtlanmış deneyim sahibi,
 
Otel operasyonları, hizmet standartları ve misafir beklentileri konusunda bilgi sahibi,
 
Etkili iletişim ve kişilerarası ilişki becerilerine sahip,
 
Detay odaklı, çoklu görevleri ve öncelikleri yönetebilme yeteneğine sahip,
 
Dinamik ve hızlı tempolu bir çalışma ortamına uyum sağlayabilecek esneklikte,
 
İleri düzeyde İngilizce (sözlü ve yazılı) bilgisine sahip.

Guest Services Representative

Hilton

<div>
 
 What will I be doing?
 
 
 
 Human Resources Manager is responsible for providing first-class team member relations services to the General Manager and management team to deliver an excellent team member experience while assisting with Human Resources strategy and will be required to support employee relations and ensure compliance with team member training requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Provide and deliver first-class Team Member Relations services to General Manager and management team
 </li>
 <li>
 Assist General Manager with Human Resources strategy including succession planning for team members
 </li>
 <li>
 Manage employee relations issues in the hotel in a confidential manner, including disciplinary, grievances, and capability
 </li>
 <li>
 Take role in candidate interviews and hiring process
 </li>
 <li>
 Ensure recruitment and selection process is adhered to and ensure that appropriate legal checks are carried out
 </li>
 <li>
 Make sure employee food, lockers, back of the house are up to Hilton standards
 </li>
 <li>
 Help achieve departmental goals
 </li>
 <li>
 Control costs when possible and assist in meeting hotel/departmental financial targets
 </li>
 <li>
 Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Minimum 3 years of experience in the same or similar role
 </li>
 <li>
 Excellent command of Turkish and English
 </li>
 <li>
 Knowledge of Turkish Labour Law and regulations
 </li>
 <li>
 IT proficiency- Microsoft Office knowledge
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Hilton Hotels experience is an advantage
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 What&rsquo;s in it for me?
 
 
 
 <ul>
 <li>
 Career and development opportunities in Hilton Hotels Worldwide
 </li>
 <li>
 Competitive Salary &amp; Wages
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 &ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends
 </li>
 <li>
 Complimentary Dry Cleaning for Business Attire
 </li>
 <li>
 50% discount on personal food &amp; beverage consumption in the sister hotels
 </li>
 <li>
 Opportunity to make a positive impact on environment and community with Travel with Purpose program
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Doubletree by Hilton Istanbul Macka
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Doubletree by Hilton
 
 
 
 Job
 
 
 
 Human Resources
</div>

Human Resources Manager

Explore 159+ Guest relations officer in Istanbul this November. Find roles across top companies and apply now to boost your career.

159 guest relations officer jobs IN Istanbul

Butler Administration Officer

Butler Administration Officer

Lobby Hostess

Guest Experience Expert

MİSAFİR İLİŞKİLERİ SORUMLUSU

Guest Services Representative

Human Resources Manager