customer experience executive Jobs in Istanbul

customer experience executive

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corporate customer experience associate director

customer experience (crm) manager Jobs in Istanbul

customer experience (crm) manager

customer experience department manager Jobs in Istanbul

customer experience department manager

customer experience director Jobs in Istanbul

customer experience director

guest experience expert

Marriott International

<div>Additional Information 
Job Number25178339 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
The Ritz-Carlton Ladies and Gentlemen, d&uuml;nya &ccedil;ap&#305;nda 100'den fazla &ouml;d&uuml;ll&uuml; tesiste &ouml;ylesine ola&#287;an&uuml;st&uuml; deneyimler yarat&#305;r ki, misafirlerimiz konaklamadan y&#305;llar sonra bile bu deneyimleri hat&#305;rlar. Misafirlerimizin ya&#351;amlar&#305; boyu unutmayaca&#287;&#305; an&#305;lara sahip olmas&#305;n&#305; sa&#287;layan d&uuml;nyan&#305;n en iyi konaklama profesyonelleri olarak yarat&#305;c&#305;, d&uuml;&#351;&uuml;nceli ve &#351;efkatli olma g&uuml;c&uuml; verildi&#287;inde herkesin ba&#351;ar&#305;l&#305; olaca&#287;&#305;na inan&#305;yoruz. 
<div>
 
Her g&uuml;n, t&uuml;m d&uuml;nya i&ccedil;in nadir ve &ouml;zel l&uuml;ks hizmet standard&#305;n&#305; belirliyor ve misafirlerimize kusursuz ilgi ve konfor sunmaktan gurur duyuyoruz.</div><div>
 
Rol&uuml;n&uuml;z, The Ritz-Carlton'&#305;n&quot;Alt&#305;n Standartlar&#305;n&#305;n&quot; her g&uuml;n nezaketle ve d&uuml;&#351;&uuml;nceli bir &#351;ekilde uygulanmas&#305;n&#305; sa&#287;lamak olacakt&#305;r. Alt&#305;n Standartlar, The Ritz-Carlton'&#305;n temelini te&#351;kil eder ve her g&uuml;n bir &ouml;nceki g&uuml;nden daha iyi olmam&#305;z i&ccedil;in bize rehberlik eder. The Ritz Carlton'&#305;n l&uuml;ks konaklamada k&uuml;resel bir marka lideri olarak &uuml;n kazanmas&#305;n&#305; sa&#287;layan unsur, bu temel ve k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n ba&#351;ar&#305;y&#305; art&#305;rd&#305;&#287;&#305;na olan inanc&#305;m&#305;zd&#305;r. Ekibimizin bir par&ccedil;as&#305; olarak, &Ccedil;al&#305;&#351;an Vaadimiz, &#304;nanc&#305;m&#305;z ve Hizmet De&#287;erlerimiz gibi Alt&#305;n Standartlar&#305;m&#305;z&#305; &ouml;&#287;renecek ve bunlara &ouml;rnek olu&#351;turacaks&#305;n&#305;z. Kar&#351;&#305;l&#305;&#287;&#305;nda biz de size yapt&#305;&#287;&#305;n&#305;z i&#351;le ve birlikte &ccedil;al&#305;&#351;t&#305;&#287;&#305;n&#305;z ki&#351;ilerle gurur duyma &#351;ans&#305; sunaca&#287;&#305;m&#305;za s&ouml;z veriyoruz.</div><div>
 
The Ritz-Carlton'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div></div>

Guest Experience Expert

Hilton

<div>
 
 Position Title:
 
 Guest Review &amp; Experience Supervisor
 
 
 
 Department:
 
 Front Office &ndash; dotted line to Mkt to Commercial
 
 
 
 Reports To:
 
 Front Office Operation Manager
 
 
 
 Position Statement
 
 
 
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 
 
 
 Guest Review Management
 
 
 
 <ul>
 <li>
 Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
 </li>
 <li>
 Ensure responses are timely, professional, and aligned with brand voice and positioning.
 
 
 
 </li>
 </ul>
 
 Guest Feedback Analysis
 
 
 
 <ul>
 <li>
 Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
 </li>
 <li>
 Classify feedback into positive, negative, and areas for improvement.
 </li>
 <li>
 Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
 
 
 
 </li>
 </ul>
 
 Reputation &amp; Reporting
 
 
 
 <ul>
 <li>
 Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
 </li>
 <li>
 Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
 </li>
 <li>
 Benchmark competitor reviews and share best practices with internal teams.
 
 
 
 </li>
 </ul>
 
 Recognition &amp; Engagement
 
 
 
 <ul>
 <li>
 Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
 </li>
 <li>
 Foster a culture of guest feedback awareness and advocacy across all departments.
 
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Training
 
 
 
 <ul>
 <li>
 Turn guest feedback into actionable insights that support operational and service enhancements.
 </li>
 <li>
 Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
 </li>
 <li>
 Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Strong guest-focused approach and excellent communication skills.
 </li>
 <li>
 Problem-solving and analytical thinking abilities.
 </li>
 <li>
 Experience in report preparation, data analysis, and KPI tracking.
 </li>
 <li>
 Confidence in using digital platforms and review management tools.
 </li>
 <li>
 Previous experience in hospitality or guest services is preferred.
 </li>
 <li>
 Ability to work effectively with multiple departments and build positive relationships.
 </li>
 <li>
 Proactive mindset with an ability to identify improvement opportunities.
 </li>
 <li>
 Copyrighting skill is a plus.
 </li>
 <li>
 Excellent fluency Turkish and English grammar language skills.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Review & Experience Supervisor

<div>Bell Attendant
A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Positive attitude and communication skills</li><li>
Ability to work flexible hours</li><li>
Ability to work under pressure</li><li>
Ability to work on own and as part of a team</li><li>
Commitment to respond to Guest requests and deliver high levels of service</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience as a Bell person</li><li>
Previous experience working within a hotel</li></ul>
What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bell Attendant

Fiba Perakende Grubu

<div>
 
 
 Description &amp; Requirements
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Sales Advisor role is the foundation of our success as an organization. They are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
 
 
 
 
 
 
 Sales Advisor will work at our store located in Akasya AVM as Part Time.
 
 
 
 
 
 
 
 Key Responsibilities Of The Job
 
 
 
 
 
 
 
 Guest (i.e., Customer) Experience
 
 
 
 
 
 <ul>
 <li>
 Interact with guests to ensure a great guest experience in a manner that values guests&rsquo; time.
 </li>
 <li>
 Assess guests&rsquo; needs to provide customized, effective purchase and return solutions and support.
 </li>
 <li>
 Provide technical product education by articulating the value and benefit of the product.
 </li>
 <li>
 Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
 </li>
 <li>
 Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
 </li>
 <li>
 Receive guest feedback and partner with store leadership to take appropriate action and &ldquo;make it right&rdquo; for guests.
 </li>
 </ul>
 
 
 
 
 
 Working With Others
 
 
 
 
 
 <ul>
 <li>
 Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
 </li>
 <li>
 Establish supportive and productive relationships with all team members.
 </li>
 <li>
 Collaborate with team members to ensure optimal guest experience and support store operations.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 
 
 
 <ul>
 <li>
 Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
 </li>
 <li>
 Use in-store technology to support store operations and provide positive guest experiences.
 </li>
 <li>
 Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
 </li>
 <li>
 Understand and adhere to people safety policies and procedures to maintain a safe work environment.
 </li>
 <li>
 Perform work in accordance with applicable policies, procedures, and laws or regulations.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Core Values You Bring
 
 
 
 
 
 <ul>
 <li>
 Inclusion &amp; Diversity: Creates/supports an inclusive environment that values/celebrates differences
 </li>
 <li>
 Integrity/Honesty: Behaves in an honest, fair, and ethical manner
 </li>
 <li>
 Guest Experience: Enjoys working and connecting with, understanding, and helping guests
 </li>
 <li>
 Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
 </li>
 <li>
 Self-Awareness: Is aware of how words or actions may be perceived by or affect others
 </li>
 <li>
 Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
 </li>
 <li>
 Enthusiasm: Is enthusiastic about one&rsquo;s own work; looks for ways to make work fun and engaging
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Eligibility
 
 
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Must have min. Intermediate level of English
 </li>
 <li>
 Have sports background is plus
 </li>
 <li>
 Have min. 1 year experience as Sales Advisor / Consultant ( preferably experienced with luxury brands)
 </li>
 </ul>
 
 
 
 
 
 Availability
 
 
 
 
 
 <ul>
 <li>
 Willing to work a flexible schedule including evenings, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 Job Assets (i.e., nice to have; not required)
 
 
 
 
 
 <ul>
 <li>
 Education: Min. Associate degree or student, BA'degree or student ( sports school is plus)
 </li>
 </ul>
 
 
</div>

lululemon Part Time Sales Advisor (Educator)-Akasya

<div>Guest Service Manager - Conrad Istanbul Bosphorus
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Manager - Conrad Istanbul Bosphorus

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs. 
Key Responsibilities:<ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul> 
Qualifications 
J<ul><li>
Minimum 2 years of experience in a similar role within a luxury or 5-star hotel environment.</li><li>
Excellent communication skills, both written and verbal (English required; additional languages are a plus).</li><li>
Strong knowledge of Opera PMS, CRM systems, and online booking channels.</li><li>
Detail-oriented with strong organizational and multitasking abilities.</li><li>
Sales-driven and guest-oriented mindset with a warm, polished attitude.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Flexibility to work in shifts, including weekends and holidays.</li></ul> 
Additional Information 
Core Competencies:<ul><li>
Guest Centricity</li><li>
Luxury Service Mindset</li><li>
Sales &amp; Revenue Awareness</li><li>
Communication &amp; Team Collaboration</li><li>
Problem Solving &amp; Adaptability</li></ul></div>

EN - Reservation Agent

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.
 
 
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
 
 
 <ul>
 <li>
 Greet and welcome guests with a friendly and professional demeanor.
 </li>
 <li>
 Provide information about spa services, treatments, and wellness programs.
 </li>
 <li>
 Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
 </li>
 <li>
 Manage spa appointments and reservations using our booking system.
 </li>
 <li>
 Coordinate with spa therapists and other team members to ensure efficient scheduling.
 </li>
 <li>
 Handle changes or cancellations to bookings while accommodating guest needs.
 </li>
 <li>
 Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
 </li>
 <li>
 Process payments and manage cash handling accurately.
 </li>
 <li>
 Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
 </li>
 <li>
 Address guest requests, concerns, and feedback promptly and professionally.
 </li>
 <li>
 Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
 </li>
 <li>
 Ensure that all guest interactions are handled with the utmost respect and confidentiality.
 </li>
 <li>
 Stay informed about the spa&rsquo;s services, treatments, and retail products.
 </li>
 <li>
 Promote spa products and upsell treatments or packages as appropriate.
 </li>
 <li>
 Provide recommendations based on guest preferences and needs.
 </li>
 <li>
 Assist with any special events or promotions organized by the spa.
 </li>
 <li>
 Contribute to a positive and collaborative team environment.
 </li>
 <li>
 Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
 </li>
 <li>
 Ensure the privacy and confidentiality of guest information at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Experience/Certificates/Education
 
 
 
 <ul>
 <li>
 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
 </li>
 <li>
 Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
 </li>
 <li>
 Proficient in English language (verbal &amp; written).
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
 </li>
 <li>
 Must be flexible in terms of working hours.
 </li>
 <li>
 A hospitality diploma is an asset.
 </li>
 <li>
 Computer literacy in Windows, MS Office Suite is recommended.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Spa Receptionist

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