customer experience (crm) manager Jobs in Istanbul

customer experience (crm) manager

customer experience department manager Jobs in Istanbul

customer experience department manager

customer success executive Jobs in Istanbul

customer success executive

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f&b service expert

guest experience expert

Marriott International

<div>Additional Information 
Job Number25172088 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Istanbul Marmara Sea, Atakoy 2-5-6 Kisim Mah Rauf Orbay Caddesi No 2/1 L B, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34158 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
Marriott Hotels si impegna costantemente per ottimizzare l'arte dell'accoglienza, innovando in ogni occasione e mantenendo il comfort della familiarit&agrave; in tutto il mondo. In qualit&agrave; di responsabile dell'accoglienza in Marriott Hotels, contribuirai a mantenere la promessa di una &quot;Meravigliosa ospitalit&agrave;, sempre&quot;, offrendo un servizio attento, sincero e innovativo che sostiene e si fonda su questa tradizione viva. Con un nome che &egrave; sinonimo di ospitalit&agrave; in tutto il mondo, siamo orgogliosi di darti il benvenuto per esplorare opportunit&agrave; di lavoro con Marriott Hotels. Entrando a far parte di Marriott Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te. 
<div>
 
JW Marriott fa parte del portfolio di lusso di Marriott International ed &egrave; composto da oltre 100 bellissime propriet&agrave; in citt&agrave; d'accesso e in localit&agrave; turistiche uniche di tutto il mondo. JW ritiene che i dipendenti vengano prima di tutto: se i dipendenti sono felici, lo saranno anche i nostri ospiti. I dipendenti JW Marriott sono sicuri di s&eacute;, innovativi, autentici, intuitivi e continuano la tradizione del brand che porta il nome del fondatore dell'azienda, J. Willard Marriott. I nostri hotel offrono un'esperienza di lavoro completamente diversa dal resto, in cui farai parte di una comunit&agrave; e godrai di un vero spirito di squadra con un gruppo eterogeneo di collaboratori. JW crea opportunit&agrave; di formazione, sviluppo, riconoscimento e, soprattutto, un luogo dove perseguire le proprie passioni in un ambiente di lusso con un'attenzione particolare al benessere olistico. Il trattamento eccezionale degli ospiti inizia dal modo in cui ci prendiamo cura dei nostri dipendenti: &egrave; questo il nostro The JW Treatment&trade;. Entrando a far parte di JW Marriott ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.</div></div></div>

Guest Experience Expert

Hilton

<div>Guest Review &amp; Experience Supervisor
Position Title: Guest Review &amp; Experience Supervisor 
Department: Front Office &ndash; dotted line to Mkt to Commercial
 
Reports To: Front Office Operation Manager
Position Statement
The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
What will I be doing?
As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
Guest Review Management<ul><li>
Monitor, track, and respond to all guest reviews across online platforms on a daily basis.</li><li>
Ensure responses are timely, professional, and aligned with brand voice and positioning.</li></ul>
Guest Feedback Analysis<ul><li>
Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).</li><li>
Classify feedback into positive, negative, and areas for improvement.</li><li>
Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.</li></ul>
Reputation &amp; Reporting<ul><li>
Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.</li><li>
Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).</li><li>
Benchmark competitor reviews and share best practices with internal teams.</li></ul>
Recognition &amp; Engagement<ul><li>
Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.</li><li>
Foster a culture of guest feedback awareness and advocacy across all departments.</li></ul>
Continuous Improvement &amp; Training<ul><li>
Turn guest feedback into actionable insights that support operational and service enhancements.</li><li>
Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.</li><li>
Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.</li></ul>
What are we looking for?
A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Strong guest-focused approach and excellent communication skills.</li><li>
Problem-solving and analytical thinking abilities.</li><li>
Experience in report preparation, data analysis, and KPI tracking.</li><li>
Confidence in using digital platforms and review management tools.</li><li>
Previous experience in hospitality or guest services is preferred.</li><li>
Ability to work effectively with multiple departments and build positive relationships.</li><li>
Proactive mindset with an ability to identify improvement opportunities.</li><li>
Copyrighting skill is a plus.</li><li>
Excellent fluency Turkish and English grammar language skills.</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.</div>

Guest Review & Experience Supervisor

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 
 
 
 What will I be doing?
 
 
 
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
 </li>
 <li>
 Ensuring all departments are kept informed of guest needs and feedback
 </li>
 <li>
 Support Operations Management team to respond immediately to changes received
 </li>
 <li>
 Ensure high levels of communication are maintained between the Operations Department and other departments
 </li>
 <li>
 Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
 </li>
 <li>
 Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
 </li>
 <li>
 Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
 </li>
 <li>
 Guest Operations Manager with training needs and development
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Ensure that staffing levels are maintained
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Be environmentally aware
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Customer Service experience in supervisory or higher capacity
 </li>
 <li>
 Ability to listen and respond to demanding guest needs
 </li>
 <li>
 Excellent leadership skills
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in similar role
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Passion for delivering exceptional levels of guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton by Hilton Zeytinburnu
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Operations Manager

<div>Additional Information 
Job Number25166174 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

Fiba Perakende Grubu

<div>
 
 
 Description &amp; Requirements
 
 
 
 
 
 
 
 Who We Are:
 
 
 
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Sales Advisor role is the foundation of our success as an organization. They are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
 
 
 
 
 
 
 Sales Advisor will work at our store located in Tersane &Idot;stanbul as Part Time.
 
 
 
 
 
 
 
 Key Responsibilities Of The Job
 
 
 
 
 
 
 
 Guest (i.e., Customer) Experience
 
 
 
 
 
 <ul>
 <li>
 Interact with guests to ensure a great guest experience in a manner that values guests&rsquo; time.
 </li>
 <li>
 Assess guests&rsquo; needs to provide customized, effective purchase and return solutions and support.
 </li>
 <li>
 Provide technical product education by articulating the value and benefit of the product.
 </li>
 <li>
 Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
 </li>
 <li>
 Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
 </li>
 <li>
 Receive guest feedback and partner with store leadership to take appropriate action and &ldquo;make it right&rdquo; for guests.
 </li>
 </ul>
 
 
 
 
 
 Working With Others
 
 
 
 
 
 <ul>
 <li>
 Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
 </li>
 <li>
 Establish supportive and productive relationships with all team members.
 </li>
 <li>
 Collaborate with team members to ensure optimal guest experience and support store operations.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 
 
 
 <ul>
 <li>
 Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
 </li>
 <li>
 Use in-store technology to support store operations and provide positive guest experiences.
 </li>
 <li>
 Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
 </li>
 <li>
 Understand and adhere to people safety policies and procedures to maintain a safe work environment.
 </li>
 <li>
 Perform work in accordance with applicable policies, procedures, and laws or regulations.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Core Values You Bring
 
 
 
 
 
 <ul>
 <li>
 Inclusion &amp; Diversity: Creates/supports an inclusive environment that values/celebrates differences
 </li>
 <li>
 Integrity/Honesty: Behaves in an honest, fair, and ethical manner
 </li>
 <li>
 Guest Experience: Enjoys working and connecting with, understanding, and helping guests
 </li>
 <li>
 Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
 </li>
 <li>
 Self-Awareness: Is aware of how words or actions may be perceived by or affect others
 </li>
 <li>
 Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
 </li>
 <li>
 Enthusiasm: Is enthusiastic about one&rsquo;s own work; looks for ways to make work fun and engaging
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Eligibility
 
 
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Must have min. Intermediate level of English
 </li>
 <li>
 Have sports background is plus
 </li>
 <li>
 Have min. 1 year experience as Sales Advisor / Consultant ( preferably experienced with luxury brands)
 </li>
 </ul>
 
 
 
 
 
 Availability
 
 
 
 
 
 <ul>
 <li>
 Willing to work a flexible schedule including evenings, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 Job Assets (i.e., nice to have; not required)
 
 
 
 
 
 <ul>
 <li>
 Education: Min. Associate degree or student, BA'degree or student ( sports school is plus)
 </li>
 </ul>
 
 
</div>

lululemon Part Time Sales Advisor (Educator)-Tersane İstanbul

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;
 
 Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor or a Marriott Hotel
 
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

<div>Additional Information 
Job Number25163136 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Monitoring Property Operations
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul> 
Supporting Profitability and Revenue Goals
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul> 
Supporting Human Resources Activities
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Night Manager I

Explore 1423+ Guest experience expert in Istanbul this November. Find roles across top companies and apply now to boost your career.