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administrative affairs manager Jobs in Istanbul

administrative affairs manager

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assistant sales manager, corporate

asst mgr-reservations

catering manager

asst mgr reservations

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26206651<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Understanding Markets &amp; Maximizing Revenue</b></p>
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul><p><br>
</p><p><b>Conducting Daily Reservations Sales Activities</b></p>
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards and property&rsquo;s brand standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Utilizes intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Asst Mgr-Reservations

Sanitas SPA & Wellness

<p>We are looking for a friendly, well-organized, and service-oriented <b>Spa Receptionist</b> to join our team. You will be responsible for welcoming guests, managing appointment schedules, and ensuring the smooth operation of daily spa activities. Your role will be key to creating an exceptional wellness experience for our guests.</p><p><b>Responsibilities</b></p><ul><li>Warmly welcome guests and provide professional assistance</li><li>Manage reservations via phone, email, and in person</li><li>Provide accurate information about spa services, packages, and promotions</li><li>Handle payments and maintain accurate records</li><li>Coordinate with therapists and spa staff for daily operations</li><li>Maintain a high level of guest satisfaction</li><li>Provide administrative support when necessary</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 2 years of experience in hospitality, tourism, or wellness sector</li><li>Strong communication and problem-solving skills</li><li>Positive, patient, and guest-focused attitude</li><li>Proficiency in MS Office and reservation systems</li><li>English proficiency (additional languages are a plus)</li><li>Ability to work in shifts</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p>

Spa & Wellness Receptionist

GEZİ HOTEL BOSPHORUS

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><div>
<p>D&uuml;nyada 350'den fazla oteli bulunan <b>&quot;lifestyle otelcilik&quot;</b> anlayışının &ouml;nc&uuml;s&uuml;; <b>&quot;Design Hotels&quot;</b> ve aynı zamanda <b>&quot;Marriott International Hotels&quot;</b> grubunun b&uuml;nyesinde yer alan Otelimizde g&ouml;revlendirilmek &uuml;zere aşağıdaki niteliklere sahip olan <b>&quot;Reservations Supervisor&quot;</b> &uuml;nvanı ile takım arkadaşı arayışımız bulunmaktadır.</p></div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
&Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,<br>
alanında tecr&uuml;be sahibi,<br>
İyi derecede İngilizce dil bilgisine sahip,<br>
Opera otel yazılım sistemine hakim,<br>
S&ouml;zl&uuml; ve yazılı iletişimi g&uuml;&ccedil;l&uuml;, diksiyonu d&uuml;zg&uuml;n,<br>
Misafir memnuniyeti odaklı, g&uuml;ler y&uuml;zl&uuml;,<br>
Yoğun &ccedil;alışma temposuna ayak uydurabilecek,<br>
<br>
<b>G&ouml;rev Tanımı:</b><br>
<br>
Telefonla veya mail ile gelen t&uuml;m rezervasyonların alınması, değerlendirilmesi ve sonu&ccedil;landırılması,<br>
T&uuml;m rezervasyon kayıtlarının istenilen standartlarda bilgisayar kayıtlarında tutulması, gerekli iptal ve değişikliklerin yapılması,<br>
Otelde konaklamak i&ccedil;in gelecek misafirlerin &ouml;nceden rezervasyonlarının ve fiyatların kontrol edilmesi,<br>
Departmanlarla gerekli koordinasyonun sağlanması, g&uuml;nl&uuml;k oda işlemlerinin y&uuml;r&uuml;t&uuml;lmesi,<br>
&Ouml;n B&uuml;ro ile koordineli hareket edilmesi,<br>
Oda değişikliği ile ilgili isteklerin uygulanması,<br>
Oda satış ve giriş işlemlerinin yapılması</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reservation Supervisor
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>İstanbul Avrupa Yakası
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-5 yıl
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>25.12.2025
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>23.02.2026</div></div></ul></div>

Reservations Supervisor

Raffles

<div><b>Company Description</b><p><br>
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.</p><p>
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.</p><p>
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.</p><p>
At Raffles, this journey is guided by a clear philosophy:</p><ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul><br>
<b>
Job Description</b><p><br>
We are seeking passionate, guest-oriented team member with strong communication skills, attention to detail, and a proactive mindset to join our luxury hospitality team. Ideal candidate should have at least 1 year of experience in Reservations and PBX, proficiency in Opera, and the ability to thrive in a dynamic, positive work environment.</p><b><br>
Qualifications</b><br>
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
Minimum of 1 year experience in Hotel or Resort, as Reservations &amp; PBX Agents.</li><li>
Strong knowledge of Opera &amp; Microsoft Office</li><li>
Proficiency in organizational planning with the ability to multi-task</li><li>
Must be guest service oriented</li><li>
Self-motivated, creative and confident, with a highly energetic personality</li><li>
Degree in Tourism Management, Hotel Management, or a related field</li><li>
A team player with a positive attitude</li></ul><br>
<b>
Additional Information</b><p><br>
Privacy Notice for Job Applicants</p><p>
Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İ&ccedil; Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.</p><p>
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).</p><p>
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.</p><p></p><p><br>
https://rafflesistanbul.guestservice.app/blank/153/51772</p></div><p></p>

Reservation Agent

Madaen Restaurant

<p><b>Holiday Homes Supervisor &ndash; Females Only</b><br/>We are looking for a professional and detail-oriented <b>Holiday Homes Supervisor</b> to join <b>Lumiras Casa</b>, a growing hospitality division of a diversified international holding group. Lumiras Casa manages high-standard holiday homes and serviced apartments with a focus on premium guest experience, operational efficiency, and well-maintained properties. We are now expanding our operations in <b>Istanbul, Turkey</b>, and seeking the right candidate to support this growth.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise and manage daily operations of holiday homes / short-term rental units.</li><li>Oversee pricing, reservations, occupancy, and revenue optimization.</li><li>Handle guest check-in/check-out and ensure an exceptional hospitality experience.</li><li>Coordinate maintenance, housekeeping, and property readiness.</li><li>Ensure compliance with Istanbul&rsquo;s short-term rental regulations and tourism requirements.</li><li>Manage online listings, booking platforms, and guest reviews (Airbnb, Booking.com, etc.).</li><li>Train and supervise support staff to maintain high service and property standards.</li><li>Liaise with vendors, suppliers, and contractors when necessary.</li></ul><p><b>Requirements</b></p><ul><li>3&ndash;7 years of experience in holiday homes, serviced apartments, or hospitality operations.</li><li>Strong knowledge of booking platforms (Airbnb, Booking.com, etc.).</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to manage multiple units and tasks efficiently.</li><li>Presentable, professional, and service-oriented personality.</li><li>Fluency in <b>English and Turkish</b> required; <b>additional languages are an advantage</b>.</li><li>Familiarity with the Istanbul hospitality and tourism market.</li></ul><p><b>What We Offer</b></p><ul><li>Attractive salary package based on experience and performance.</li><li>Growth opportunities within a diversified international holding company.</li><li>Supportive and professional working environment.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Please State Your Nationality;</li><li>Please State Your Gender;</li><li>Please State Your Date of Birth;</li></ul><p>Experience:</p><ul><li>Holiday Homes Business: 3 years (Required)</li></ul><p>Language:</p><ul><li>English fluently (Required)</li><li>Turkish fluently (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>25% (Preferred)</li></ul>

Holiday Homes Supervisor – Females Only

Accor

<div><b>Company Description</b><p><br>
The Grand Tarabya Managed by Accor</p><p>
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.</p><b><br>
Job Description</b><p><br>
We are seeking a friendly and professional Receptionist to join our team in Istanbul, T&uuml;rkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.</p><ul><li>
Greet and welcome guests in a warm and professional manner</li><li>
Handle check-ins and check-outs efficiently, ensuring all bills are accurate</li><li>
Answer phone calls, respond to emails, and manage guest inquiries and requests</li><li>
Provide information about local attractions, restaurants, and events to enhance guest experiences</li><li>
Coordinate with other departments to fulfill guest needs and resolve any issues</li><li>
Manage reservations and assist with overbooking situations when necessary</li><li>
Process payments and handle cash transactions accurately</li><li>
Maintain a clean and organized reception area</li><li>
Assist with administrative tasks such as filing, data entry, and report generation</li><li>
Ensure compliance with safety and security procedures</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory</li><li>
Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly</li><li>
Experience with Opera PMS is an advantage</li><li>
Exceptional organizational skills with the ability to multitask and prioritize effectively</li><li>
Problem-solving skills and the ability to remain calm under pressure</li><li>
Flexibility to work in shifts, including weekends and holidays if required</li><li>
Basic math skills for handling financial transactions</li><li>
Excellent phone etiquette and professional appearance</li><li>
Ability to work collaboratively in a team environment</li><li>
Knowledge of the hospitality industry and local area is a plus</li></ul></div>

Receptionist

Swissôtel

<div><b>Company Description</b><p><b><br>
Where passion drives life, join us at Accor!</b></p><p><br>
As one of the world&rsquo;s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.</p><p><br>
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.</p><p><br>
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let&rsquo;s shape the future together!</p><p>
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.</p><p>
✨ Hospitality is a work of heart.<br>
Join us and become a Heartist&reg;.</p><p><b>
Swiss&ocirc;tel The Bosphorus, Istanbul</b></p><p>
As one of Istanbul&rsquo;s most distinguished hotels, Swiss&ocirc;tel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.</p><p>
Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swiss&ocirc;tel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.</p><p>
Besides being a luxury hotel, Swiss&ocirc;tel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as <b>Chalet, 16 Roof, Madhu&rsquo;s and Sabrosa.</b></p><p>
Are you ready to join this esteemed brand and take the next step in your career at Swiss&ocirc;tel?</p><b><br>
Job Description</b><ul><li><p><br>
Greet and check-in/check-out guests in accordance with Swissotel standards</p></li><li><p>
Handle room reservations, modifications, and cancellations efficiently</p></li><li><p>
Process payments, deposits, and billing with accuracy and attention to detail</p></li><li><p>
Anticipate guest needs and coordinate with relevant departments to fulfill requests</p></li><li><p>
Provide information about room types, hotel services, special packages, and promotions</p></li><li><p>
Maintain accurate records, complete daily reports, and manage shift handovers smoothly</p></li><li><p>
Promote and manage loyalty program memberships</p></li><li><p>
Assist with Executive Lounge operations, including guest registration and concierge duties</p></li><li><p>
Provide orientation and on-the-job training for new colleagues as a buddy/trainer</p></li><li><p>
Take on the role of shift leader in the absence of the Front Office Supervisor</p></li><li><p>
Uphold cleanliness and organization in front and back office areas</p></li><li><p>
Communicate professionally and proactively resolve guest complaints when needed</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Degree in Hospitality, Tourism or a related field (preferred)</p></li><li><p>
Minimum 1-2 years of experience in a similar Front Office role</p></li><li><p>
Strong command of English (C1 or above); additional languages are a plus</p></li><li><p>
Proficient in Opera PMS or similar hotel management software</p></li><li><p>
Excellent communication, problem-solving, and organizational skills</p></li><li><p>
Guest-focused, detail-oriented, and a natural team player</p></li><li><p>
Flexible with working hours, including night shifts and weekends</p></li></ul></div>

Explore 9+ Asst mgr reservations in Istanbul this January. Find roles across top companies and apply now to boost your career.

9 asst mgr reservations jobs IN Istanbul

Asst Mgr-Reservations

Spa & Wellness Receptionist

Reservations Supervisor

Reservation Agent

Holiday Homes Supervisor – Females Only

Receptionist

Receptionist