receptionist

guest experience expert Jobs in Kuwait City

guest experience expert

pr & communications & events specialist Jobs in Kuwait City

pr & communications & events specialist

spa receptionist - arabic speaker Jobs in Kuwait City

spa receptionist - arabic speaker

guest arrival expert (bellman), pre opening Jobs in Kuwait City

guest arrival expert (bellman), pre opening

guest relations specialist

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 


The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</div></div><div> 
Qualifications<div>
The potential candidate must ideally have:
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div>

GUEST RELATION OFFICER (FEMALE)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180415
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Job Summary
 
 
 
 To assists our guests efficiently, courteously, and professionally in all Airport functions. Collect the visas for the expected arrivals from the Concierge. Ensure the visas are handed to the Immigration Counter in time for the arrival of the guests. In case the guest has no visa, ensure &ldquo;Sponsoring Letter&rdquo; is handed to the Immigration Counter
 
 
 Maintain safety by adhering to all safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.
 
 
 
 Business Results
 
 
 
 Balanced Scorecard Results: Supports strategies and conducts activities to drive and continually improve financial results, guest satisfaction, and human capital index and market share.
 
 
 <ul>
 <li>
 Operations: Works with other department managers and associates to execute the daily activities of the Loss Prevention department. Focuses on meeting or exceeding department goals and ensures compliance with Marriott Operating Standards to maintain brand integrity.
 </li>
 <li>
 Guest Satisfaction: Associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.
 </li>
 <li>
 Human Resources: Develops self and team colleagues to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and satisfaction to enable business success.
 </li>
 <li>
 Financial Management: Participates in managing company assets and guest belonging
 
 
 </li>
 </ul>
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Handle all duties according to hotel policies, procedures, internal rules and standards.
 </li>
 <li>
 Responsible to handle all guest requests and to solve any guest complaints.
 </li>
 <li>
 Check the transportation list for arrivals and departures (at least hourly)
 </li>
 <li>
 Give a warm welcome with a smile to the guests and address them by their name.
 </li>
 <li>
 All expired visas not collected by the guest due to no show or cancellations should be returned immediately to the Visa office.
 </li>
 <li>
 Escort the guest to the car and introduce the guest to the driver by name.
 </li>
 <li>
 Make a note of who sits where in the car, and pass this information to the Concierge
 </li>
 <li>
 Coordinate all transportation requests through the concierge/guest relation of the hotels
 </li>
 <li>
 Inform the Manager on duty or Front Office Manager of eventual flight delays or cancellations
 </li>
 <li>
 Must keep himself updated with all hotel information in order to attract potential guests.
 </li>
 <li>
 Know the Marriott culture and act as an ambassador of Marriott
 </li>
 <li>
 Collect the baggage for the guest and bring it to the hotel
 </li>
 <li>
 Follow up with the lost luggage department at the airport to see if the luggage has arrived. Keep concierge informed.
 </li>
 <li>
 Collect passport, ticket and luggage from the guest or from reception, do the pre check in at the airport and then return the passport and the ticket to the guest.
 </li>
 <li>
 Build up good relationship with the Airport Officials and Airline Officers, be an ambassador of Marriott.
 </li>
 <li>
 Maintain cleanliness and tidiness of the Airport desk according to the Marriot Brand Standard
 </li>
 <li>
 Know the hotel very well in order to be able to satisfy any guest request and ensuring we sell the company. Know the restaurants and what they offer. Know all the hotel facilities.
 </li>
 <li>
 Communicate all the operation information with all colleagues. Be active in the daily briefing.
 </li>
 <li>
 Use the 15/5 rule and LEARN process and techniques in order to minimize the problem experience of our guests and increase the guest satisfaction overall.
 </li>
 <li>
 Handle complaints efficiently in the airport, use the LEARN process in order to ensure guest satisfaction. Fill in a guest response form for each guest comment and hand it over to the Front Office by the end of shift.
 </li>
 <li>
 Each associate is expected to carry out, within their capability, all reasonable requests by management.
 
 
 </li>
 </ul>
 
 Human Resources
 
 
 
 <ul>
 <li>
 Establishes and maintains open, collaborative relationships with all associates and ensures associates do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Performs other duties as assigned to meet business needs.
 </li>
 <li>
 Completes any reasonable job request by your immediate supervisor/manager
 
 
 </li>
 </ul>
 I have read and understood the above terms of my job description.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Airport Representative (Arabic Speaker)

<div>Additional Information 
Job Number25183227 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Heavy Driver-Airport

<div>Additional Information 
Job Number25189817 
Job CategoryRooms &amp; Guest Services Operations 
LocationFour Points by Sheraton Kuwait, Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait, 13060 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25098218
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert (Bellman), PRE OPENING

Alshamel Medical Laboratories Management Co.

The HR Specialist is responsible for payroll and supporting the organization&rsquo;s human resources functions, including recruitment, employee relations, performance management, compliance, and HR administration. This role ensures HR operations run smoothly and align with company policies, labor laws, and organizational goals.A. Key Responsibilities&middot; Payroll Management&middot; Maintain and update employee data with HRIS &ndash; Menaitech&middot; Support in Recruitment and Talent Acquisition&middot; Employee Relations by fostering a positive workplace culture by promoting open communication and employee engagement.&middot; Performance Management by providing guidance to managers on performance improvement plans and employee development.<ul><li>Identify and address skill gaps through training and development programs.</li></ul>Job Type: Full-time

HR Specialist

<div>
 
 The International University of Science &amp; Technology in Kuwait (IUK) is a newly established private university in Kuwait, with a new Campus located in the heart of Kuwait near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), the University offers a wide range of academic programs in Engineering, Business, and Arts and Social Sciences. In addition to the academic programs, the IUK has established the University Foundation Program (UFP) that offers English and Math foundation programs.
 
 
 
 
 
 IUK is seeking a highly motivated Public Relations &amp; Communications &amp; Events Specialist.
 
 
 
 
 
 
 Position Summary:
 
 
 
 The primary role of the Public Relations &amp; Communications &amp; Events Specialist is to be responsible for managing the university's public relations, external communications, and event coordination. This role ensures that IUK's brand image is consistently and positively represented across all platforms, enhancing visibility, reputation, and engagement.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Drafting and distributing press releases, media advisories, and official statements.
 </li>
 <li>
 Developing and managing content for announcements, invitations, speeches, and campaigns.
 </li>
 <li>
 Monitoring media coverage, analyzing performance, and preparing media performance reports.
 </li>
 <li>
 Supporting internal communication efforts (faculty/staff announcements, newsletters).
 </li>
 <li>
 Assisting in protocol coordination for high-profile visits, ceremonies, or collaborations.
 </li>
 <li>
 Collaborating with the marketing team to develop and implement communication strategies.
 </li>
 <li>
 Managing crisis communication with appropriate messaging and quick response.
 </li>
 <li>
 Organizing, planning, and executing university events and ensuring smooth event logistics.
 </li>
 <li>
 Ensuring message consistency and brand tone across all outgoing communications.
 </li>
 <li>
 Managing sponsorship communications, partner announcements, and follow-up messaging.
 </li>
 <li>
 Crafting and editing official documents, including sponsorship letters, proposals, and event toolkits.
 </li>
 <li>
 Coordinating external communications with media outlets, journalists, and external partners.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree from an accredited university.
 </li>
 <li>
 Professional certificates are an asset.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in PR, Communications, or Event Management, preferably within an educational institution or corporate environment.
 </li>
 <li>
 Experience in planning and supervising events.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Microsoft Office
 </li>
 <li>
 Events Management
 </li>
 <li>
 Social Media
 </li>
 <li>
 Copywriting Skills (English &amp; Arabic)
 </li>
 </ul>
 
 
 
 
 
 Behavioral Skills
 
 
 <ul>
 <li>
 Strong Interpersonal Skills
 </li>
 <li>
 Strong Oral &amp; Written Communication Skills
 </li>
 <li>
 People Management Skills
 </li>
 <li>
 Time Management Skills
 </li>
 </ul>
 
 
 
</div>

PR & Communications & Events Specialist

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