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concierge manager

Hilton

<div>Concierge Manager
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager

IHG Hotels & Resorts

<div><h3 class="jobSectionHeader">Front Office Manager</h3>
We are seeking an accomplished and service-driven Front Office Manager to lead and elevate the Front Office operations within a four- or five-star hotel environment. This role requires a refined hospitality professional with strong leadership capability, operational expertise, and a proven ability to deliver exceptional guest experiences aligned with brand standards.
A strategic overview of your role: 
As Front Office Manager, you will oversee all front-facing operations, ensuring seamless guest journeys from arrival to departure while driving service excellence, team engagement, and operational efficiency.
Key responsibilities include:<ul><li>
Providing overall leadership and direction for Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, and Telephones.</li><li>
Ensuring flawless check-in and check-out processes, maintaining brand and service standards at all times.</li><li>
Leading, mentoring, and developing the Front Office team to build a high-performance, guest-centric culture.</li><li>
Managing VIP arrivals, special guests, and service recovery situations with professionalism and discretion.</li><li>
Monitoring guest satisfaction metrics, reviews, and quality audits, implementing continuous improvement initiatives.</li><li>
Preparing duty rosters, managing manpower planning, and controlling payroll expenses.</li><li>
Overseeing cash handling, billing accuracy, and compliance with financial procedures.</li><li>
Collaborating closely with Housekeeping, Engineering, Sales, Revenue, and Security to ensure operational alignment.</li><li>
Ensuring compliance with brand standards, SOPs, health &amp; safety regulations, and data privacy requirements.</li><li>
Preparing operational reports, forecasts, and performance analyses for senior management.</li></ul>
What we are looking for:<ul><li>
Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a four- or five-star hotel environment.</li><li>
Strong leadership and people-management skills with the ability to inspire and influence teams.</li><li>
In-depth knowledge of Front Office systems (Opera PMS or similar platforms).</li><li>
Excellent guest engagement, decision-making, and problem-solving capabilities.</li><li>
Strong financial awareness related to room revenue, upselling, and cost control.</li><li>
Excellent communication skills in English; Arabic language will be an advantage.</li><li>
High standards of professionalism, grooming, and presentation.</li><li>
Ability to thrive in a fast-paced, high-expectation hospitality environment.</li><li>
Hospitality or hotel management qualifications are highly desirable.</li></ul>
Why join us: 
At IHG&reg;, the Front Office defines the first and last impression of every stay. This leadership role offers the opportunity to shape memorable guest experiences, drive operational excellence, and build high-performing teams&mdash;guided by the principles of True Hospitality.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Manager

<div>Marketing Executive
A Marketing Executive plays an important role in assisting the Line Manager in achieving key objectives in line with the annual marketing and PR plan, current initiatives and relevant activities. The marketing and PR team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves managing individual projects relating to marketing, media relations and internal communications and performing day-to-day administrative duties. 
What will I be doing? 
As Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function<ul><li>
Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager</li><li>
Support the Line Manager by developing and implementing promotional activity, collateral and in-house merchandising as well as maintaining the hotels&rsquo; media library to include video, film and press coverage archives</li><li>
Promote the hotels&rsquo; marketing activities to the media covering all food and beverage, rooms and event promotions</li><li>
Support all internal communication activities including, but not limited to, regional and area updates, press release writing, newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material</li><li>
Promote and support all marketing and PR activities including special events, sponsorship opportunities, merchandising campaigns, exhibitions and property inspections</li><li>
Support the department with media relations involving tracking social media, updating press kits, archiving news releases and press coverage, maintaining media databases, coordinating interviews, and ensuring relevant administrative duties are completed in advance of media visits</li><li>
Organise and manage familiarisation trips for media professionals and entertain local media where appropriate</li><li>
Assist with and, where required, lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed</li><li>
Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives</li><li>
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone and voice compliant with corporate guidelines</li><li>
Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes</li><li>
Execute and implement appropriate use of marketing and PR content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy</li><li>
Respond to customer postings as appropriate tackling any complaints and issues</li></ul>
Managing Execution<ul><li>
Support the Line Manager in executing effective content management across all available channels, including hotel websites, OTAs, social media, mobile marketing and partnership programs</li><li>
Develop monthly / quarterly reports on activities highlighting results and next steps</li><li>
Develop, maintain and grow the hotels&rsquo; databases to promote all hotel disciplines including targeted HHonors campaigns</li><li>
Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.</li><li>
Actively respond to requests for information about the hotels</li><li>
Assist in developing reports on specific marketing and PR initiatives and promotions</li><li>
Assist in reviewing third party website content, ensuring standards are met and information is accurate, creative and current</li><li>
Execute and report on competitive analysis on hotel, food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts</li><li>
Ensure hotels have appropriate marketing and PR archives and content including up to date media lists, press kits, collateral, photo and video library, newsletters, brochures, desktop publishing and all matters relating to marketing and PR</li><li>
Support and assist management in marketing and PR projects including resources with budget implications</li><li>
Support all communications connected with hotel crisis and issues set out by the Line Manager</li><li>
Achieve agreed performance goals and objectives of role set out by Line Manager and complete any reasonable task given from the Line Manager in a responsible and productive manner</li></ul>
Developing Talent<ul><li>
The executive role focuses more on self-development as opposed to developing team members</li></ul>
Building Relationships<ul><li>
Establish and maintain effective rapport and open communication with all hotel disciplines</li><li>
Develop strong working relationships with various levels of Hilton&rsquo;s personnel including hotel and regional teams and comply to Hilton core values</li><li>
Develop and manage working relationships with key members of the creative and media agencies</li><li>
Work effectively within the cluster marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns</li><li>
Support the Line Manager to develop and maintain effective working relationships with all external customers to include key members of the media, community organisations, local and municipality government officials, local industry organisations as well as suppliers and agencies.</li><li>
Excel at being an effective team player in all aspects of the role</li></ul>
What are we looking for? 
A Marketing Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous Marketing and/or Press Relations experience in a similar environment</li><li>
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>
Ability to work under pressure at all times</li><li>
Educated to College level or equivalent work experience</li><li>
Demonstrates ability to interact effectively with various levels of management</li><li>
Proven experience of working to and understanding key marketing and PR disciplines, plans and strategies</li><li>
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role</li><li>
Proficiency in Microsoft Office applications, budget management and project and time management</li><li>
Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills</li><li>
Exhibits previous experience of written work in a communications role</li><li>
Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals</li><li>
Professional approach, clean and well groomed at all times</li><li>
Friendly demeanour, positive and enthusiastic attitude with strong customer focus and ability to work independently</li><li>
Honesty, integrity, passion for hard work and achieving results and successful outcomes</li><li>
Demonstrated self-starter, with excellent attention to detail</li><li>
Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry</li><li>
Enjoys working collaboratively and is a key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li><li>
Good understanding of Hilton, its core values and management structure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience of working in a marketing and PR role for the hospitality industry</li><li>
Able to speak further key business languages</li><li>
Qualifications or courses relating to creative, descriptive or effective writing</li><li>
Experience of working with media and design agencies</li><li>
Educated to College level with previous marketing and PR experience</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Marketing Executive

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Rayan Gate

Job AdvertisementPosition: Project Manager - Hotel Pre-OpeningLocation: KuwaitIndustry: Hospitality / HotelsA new upcoming 4-Star Hotel in Kuwait is seeking an experienced and highly organized Project Manager to lead and coordinate all pre-opening and soft opening operations. The ideal candidate will work closely with the Chairman and senior management to ensure the successful launch of the hotel by overseeing procurement, setup, and operational readiness of all departments.This role requires strong hospitality, pre-opening experience, procurement knowledge, and project coordination skills to ensure that all hotel facilities, equipment, and operational requirements are prepared before opening.We Are Hiring Project ManagerRequirements (will use this to post in social media platforms)<ul><li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field.</li><li>5&ndash;10 years&rsquo; experience in hotel operations or hospitality project management.</li><li>Previous hotel pre-opening experience is highly preferred.</li><li>Strong knowledge of hotel procurement, FF&amp;E, and OS&amp;E.</li><li>Excellent vendor negotiation and project coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in 4-Star or 5-Star hotel projects is an advantage.</li><li>Fluent in English (Arabic is a plus).</li></ul>Skills<ul><li>Project Management</li><li>Procurement &amp; Vendor Management</li><li>Budget Control</li><li>Hospitality Operations</li><li>Leadership &amp; Coordination</li><li>Attention to Detail</li></ul>Employment Details<ul><li>Location: Kuwait</li><li>Industry: Hospitality / Hotels</li><li>Position Type: Full Time</li><li>Start Date: Immediate / As Soon As Possible contact rectruitment office: +965 6222 1159</li></ul>Job Type: Full-time

Hotel project manager

Star Stack Company

Position: Project Manager - Hotel Pre-OpeningLocation: KuwaitIndustry: Hospitality / HotelsA new upcoming 4-Star Hotel in Kuwait is seeking an experienced and highly organized Project Manager to lead and coordinate all pre-opening and soft opening operations. The ideal candidate will work closely with the Chairman and senior management to ensure the successful launch of the hotel by overseeing procurement, setup, and operational readiness of all departments.This role requires strong hospitality, pre-opening experience, procurement knowledge, and project coordination skills to ensure that all hotel facilities, equipment, and operational requirements are prepared before opening.We Are Hiring Project ManagerRequirements (will use this to post in social media platforms)<ul><li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field.</li><li>5&ndash;10 years&rsquo; experience in hotel operations or hospitality project management.</li><li>Previous hotel pre-opening experience is highly preferred.</li><li>Strong knowledge of hotel procurement, FF&amp;E, and OS&amp;E.</li><li>Excellent vendor negotiation and project coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in 4-Star or 5-Star hotel projects is an advantage.</li><li>Fluent in English (Arabic is a plus).</li></ul>Skills<ul><li>Project Management</li><li>Procurement &amp; Vendor Management</li><li>Budget Control</li><li>Hospitality Operations</li><li>Leadership &amp; Coordination</li><li>Attention to Detail</li></ul>Employment Details<ul><li>Location: Kuwait</li><li>Industry: Hospitality / Hotels</li><li>Position Type: Full Time</li><li>Start Date: Immediate / As Soon As Possible</li></ul>Job Types: Full-time, Permanent, ContractPay: From KD500.000 per monthWork Location: In person

Project Manager for 5 Star Hotel

<div>Group, Conference, and Events Sales Manager
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. 
 
 
What will I be doing? 
As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise all Group, Conference, and Event revenue opportunities</li>
<li>Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member</li>
<li>Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company</li>
<li>Organise hotel promotional activities</li></ul>
What are we looking for? 
A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capability and an ability and desire to coach selling techniques to their team</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Group, Conference, and Events Sales Manager

Explore 64+ Concierge manager in Kuwait City this March. Find roles across top companies and apply now to boost your career.