customer service specialist Jobs in Turkey

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guest relations specialist

Smile Hair Clinic

<div>
 
 Serving since
 
 2018
 
 ,
 
 Smile Hair Clinic
 
 is re-located to the financial district of East Istanbul and continues its operation in its 7-floor, elegantly designed, high&ndash;tech clinic building where a team of 120+ well-trained staff is working. The quality and excellence of hair transplantation operations depend on intensive training procedures. Every team member at Smile is well-trained and tested by
 
 True&trade; Philosophy
 
 success criteria.
 
 
 
 
 
 We are looking for
 
 "Guest Relations Specialist"
 
 to join our rapidly growing team.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Graduated from relevant departments of universities
 </li>
 <li>
 Fluent in English, French, German
 </li>
 <li>
 Strong interpersonal skills, high coordination skills
 </li>
 <li>
 Preferably with at least 1 year of experience in a similar position
 </li>
 <li>
 Open to flexible working hours and shift work
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Providing translation support throughout the service process provided to our patients
 </li>
 <li>
 Establishing close and transparent communication with our patients to ensure that they feel safe and finalizing their processes after they continue uninterrupted
 </li>
 <li>
 Sharing end-to-end information to our patients about the operations they will be involved in within our clinic
 </li>
 </ul>
</div>

Guest Relations Specialist

Marriott International

<div>Additional Information 
Job Number25166182 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Ankara Hotel &amp; Convention Center, Noktali Sokak, Kavaklidere, Ankara, T&uuml;rkiye, T&uuml;rkiye, 6700 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
Sheraton ailesine kat&#305;ld&#305;&#287;&#305;n&#305;zda, k&uuml;resel toplulu&#287;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&#305;n bir araya gelmek ve ba&#287;lant&#305; kurmak i&ccedil;in se&ccedil;ti&#287;i bir mekan olduk. Sheraton &ccedil;al&#305;&#351;anlar&#305; d&uuml;nya genelinde 400'&uuml; a&#351;k&#305;n topluluklar&#305;yla bir aidiyet duygusu yarat&#305;r. &#304;lgi &ccedil;ekici deneyimler ve d&uuml;&#351;&uuml;nceli hizmet anlay&#305;&#351;&#305;yla misafirleri bizimle konaklamaya davet ediyor, onlar&#305; en iyi &#351;ekilde a&#287;&#305;rl&#305;yor ve birbirleriyle ba&#287;lant&#305; kurmaya te&#351;vik ediyoruz. Anlaml&#305; bir misafir deneyimi sunmaktan heyecan duyan bir tak&#305;m oyuncusuysan&#305;z, bir sonraki kariyer f&#305;rsat&#305;n&#305;z&#305; Sheraton'da ke&#351;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&#305;n Bulu&#351;ma Yeri' olma misyonumuzda bize kat&#305;l&#305;n. Sheraton Hotels &amp; Resorts'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div>

Guest Experience Expert

Swissôtel

<div>&#304;&#351; Tan&#305;m&#305;<ul><li> 
To consistently offer professional, friendly, and engaging service to all guests</li><li>
To assist the Spa Manager in the day-to-day operations of the Spa and Fitness areas, ensuring all service standards are met</li><li>
To supervise Spa &amp; Fitness staff, ensuring smooth daily operations and team motivation</li><li>
To support the promotion and selling of Spa and Fitness programs to individual guests and groups</li><li>
To handle guest feedback and ensure a high level of guest satisfaction</li><li>
To assist with administrative and operational tasks as required by management</li></ul> 
Nitelikler<ul><li> 
Previous supervisory or team leader experience within a Spa or Fitness Facility, preferably in a multinational environment</li><li>
Background in Sports Management, Fitness, Public Relations orHospitality fields will be considered an asset</li><li>
University/College degree in Tourism/Hotel Management, Sports Management, or related disciplines is required</li><li>
Computer literacy in Microsoft Windows applications is required</li><li>
Strong sense of teamwork and ability to motivate team members</li><li>
Excellent guest relations and customer service approach</li><li>
Energetic, sportive, and outgoing personality suitable for a wellness &amp; leisure environmen</li></ul></div>

SPA Supervisor

<div>Additional Information 
Job Number25166174 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

<div>Additional Information 
Job Number25163136 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Monitoring Property Operations
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul> 
Supporting Profitability and Revenue Goals
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul> 
Supporting Human Resources Activities
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Night Manager I

Hilton

<div>Sales Executive, Government &amp; Diplomatic Relations - Conrad Istanbul Bosphorus
A Sales Executive, Government &amp; Diplomatic Relations analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing? 
 
As Sales Executive, Government &amp; Diplomatic Relations, you will be responsible for developing and maintaining strong relationships with government institutions, embassies, consulates, and diplomatic missions to drive new business opportunities for the hotel. You will analyze local market trends and competitor activity to identify and convert new leads, while ensuring Hilton&rsquo;s standards of service and representation are consistently maintained.
Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Analyze local market trends, government activities, and competitor performance to identify new business opportunities</li><li>
Develop and manage government and diplomatic accounts, building long-term relationships with embassies, consulates, and related organizations</li><li>
Actively visit and engage with key contacts within government and diplomatic circles to drive business into the hotel/cluster and increase market share</li><li>
Negotiate room rates, packages, and agreements with government entities and diplomatic missions</li><li>
Prepare and manage contracts in line with Hilton&rsquo;s business and pricing guidelines</li><li>
Develop and implement targeted sales and marketing activities specific to the government and diplomatic segment</li><li>
Work closely with other departments to ensure seamless guest experiences tailored for diplomatic and government delegations</li><li>
Represent the hotel at official functions, industry events, and diplomatic receptions as required</li><li>
Produce accurate and timely reports for the Sales Director and senior management, including account updates, sales activities, and business leads</li><li>
Respond promptly and professionally to all government and diplomatic client inquiries.</li></ul>
What are we looking for? 
A Sales Executive, Government &amp; Diplomatic Relations serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Strong relationship-building skills with government and diplomatic stakeholders</li><li>
Positive attitude and excellent communication skills</li><li>
Commitment to delivering a high level of customer service with cultural awareness and sensitivity</li><li>
Professional grooming standards suitable for representing the hotel in diplomatic and government settings</li><li>
Flexibility to adapt to diverse work situations and schedules</li><li>
Experience in a sales role with a proven track record of developing key accounts and closing sales.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of government and diplomatic protocols</li><li>
Knowledge of the hospitality and meetings industry</li><li>
Passion for sales and achieving targets and objectives</li><li>
Prior experience managing government or diplomatic accounts in hospitality.</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Executive, Government & Diplomatic Relations - Conrad Istanbul Bosphorus

Etstur

<div>
 
 In 1991, we embarked on a mission to offer outstanding service and competitive prices to those who love to travel. Over the past 30+ years, our guest-focused mindset and innovative spirit have helped shape the tourism industry in T&uuml;rkiye. As the country&rsquo;s leading travel and tourism company, we market thousands of hotels and proudly host top brands under the Etstur umbrella, including Didimtur, Jetset, Ucuzabilet.com, Otelpuan.com, HotelAgent, Etscore, Etsevent and Let&rsquo;s Go Magazine.
 
 
 
 
 
 We are looking for leaders to design the holidays of the future together, guided by the experience and knowledge we&rsquo;ve gained in the travel industry. We believe in the strength of strong teams and take pride in collaborating with professionals who embrace change, introduce innovative solutions and set new trends in the industry.
 
 
 
 
 
 If you&rsquo;re ready to share your experience, leadership skills and industry insight with us, we&rsquo;re excited to meet you
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Public Relations, Communications, Journalism, or a related field
 
 
 &bull; Minimum 6 years of experience in media relations and public relations, preferably within the luxury hospitality or luxury lifestyle industry
 
 
 &bull; Excellent command of English, both written and spoken
 
 
 &bull; Exceptional communication and presentation skills
 
 
 &bull; Strong organizational skills with the ability to manage multiple priorities and properties
 
 
 &bull; Proven experience in leading teams
 
 
 &bull; Skilled in building and nurturing long-term relationships with media and key stakeholders
 
 
 &bull; Flexible, detail-oriented, and solution-driven
 
 
 &bull; Available for travel when required
 
 
 &bull; For male candidates, completion of military service
 
 
 &bull; Preferably residing on the Anatolian side of Istanbul
 
 
 
 Job Description
 
 
 
 
 
 
 &bull; Develop and execute the brand&rsquo;s public relations strategies to enhance brand prestige and visibility
 
 
 &bull; Plan, organize, and oversee high-impact PR events
 
 
 &bull; Manage and maintain strong relationships with PR partners, media representatives, and influencers
 
 
 &bull; Ensure the creation, localization, and quality control of all brand-related and PR content in both Turkish and English
 
 
 &bull; Monitor media coverage, prepare regular performance and insight reports&bull; Managing award nominations
 
 
 &bull; Act as a brand guardian, ensuring all communications reflect the brand&rsquo;s tone, values, and positioning
 
 
 
</div>

Assistant Public Relations Manager

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