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guest service agent front desk

Swissbel

<p><b>Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!</b></p><p><b>Key Responsibilities</b></p><ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul><p>Job Type: Full-time</p>

Guest Service Agent/Front Desk

Projects Access and Scaffolding

<p>Job description:</p><p>We are seeking a highly motivated and customer-focused <b>Guest Service Agent</b> to join the front office team at our prestigious 5-star resort in Bahrain. The ideal candidate will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. If you thrive in a fast-paced luxury environment and meet the specific criteria below, we encourage you to apply.</p><p><b>Key Requirements &amp; Qualifications</b></p><ul><li><b>Experience:</b> A minimum of <b>3 years of proven experience</b> as a Guest Service Agent or similar role within a luxury 4-star or <b>5-star resort</b> or hotel environment.</li><li><b>Language Proficiency:</b> <b>Absolute fluency (written and spoken) in both Arabic and English</b> is essential for interacting with our diverse guest base.</li><li><b>System Knowledge:</b> <b>Mandatory proficiency in Opera Property Management System (PMS)</b> is required.</li><li><b>Work Schedule:</b> Must be <b>willing and able to work flexible shifts</b>, including nights, weekends, and <b>public holidays</b>, as necessitated by a 24/7 resort operation.</li><li><b>Attributes:</b> Exceptional communication, interpersonal, and problem-solving skills. A professional demeanor and a passion for providing world-class hospitality.</li></ul><p><b>What You Will Do</b></p><ul><li>Perform efficient check-ins and check-outs, handling guest folios and transactions accurately.</li><li>Answer all guest inquiries and provide detailed information about the resort's services, facilities, and local attractions.</li><li>Manage guest complaints and resolve issues promptly and courteously to ensure satisfaction.</li><li>Process reservations, cancellations, and room changes using the Opera PMS.</li><li>Maintain a high level of professionalism and guest confidentiality at all times.</li></ul><p><b>Apply Today!</b> We look forward to reviewing your application and welcoming a new exceptional talent to our resort family</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: BD200.000 - BD250.000 per month</p>

Guest Service Agent

Landmark Group

As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.
<br><div><div>1. Role Execution:
</div><div>To deliver excellent customers service to all club visitors.
</div><div>To create the best first impressions over all communication channels.
</div><div>Lives the brand through MYZONE.
</div><div>Understands and follows relevant business SOPs without fail.
</div><div>2. Overall Performance:
</div><div>To be knowledgeable in latest aspects of the club operations and can provide information i.e. FF Club rules and regulations, class timetables, promotions, club events.
</div><div>Responsible for professional daily operations of the Front Desk.
</div><div>Perform the scheduled working hours and reporting to work on time in FF uniform.
</div><div>Ensure that the club opens on time and follow SOP.
</div><div>Always maintain cleanliness of the Front desk.
</div><div>No mobile phone policy applies at Front Desk always.
</div><div>Never allow for the front desk to be unmanned.
</div><div>Conduct member calls as instructed by Line Manager
</div><div>Only allow active members with no arrears into the club who use official FF membership card. Always Follow Guest Access and Guest Pass SOP.<br>
</div><div></div><br>
<div>Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available.
</div><div>Meet 100% membership application and supporting documents encoding.
</div><div>Must ensure that all membership dues and payments are correctly entered into the system.
</div><div>Attend regular meetings as conducted by the MSM.
</div><div>Meet deadlines and follows company processes &amp; procedures<br>
</div><div></div><br>
<div>3. Operating with Excellence:
</div><div>Demonstrate Go Further moments to staff and members.
</div><div>Maintain open lines of communications with the team &amp; be supportive of all departments.
</div><div>To answer all incoming calls according to company standards and take effective messages.
</div><div>To use Members First and other operating systems/manuals efficiently.
</div><div>To comply with all business briefs and policies and adapt to any changes within the outlined timeframe.
</div><div>To comply with all Health and Safety responsibilities.
</div><div>Be proactive in self-development and career progression.<br>
</div><div></div><br>
<div>4. Satisfied Members:
</div><div>Support CGM/MSM in Member Journey execution in club &amp; drives the NPS score.
</div><div>Handle member complaints and involve CGM/HODs where necessary.
</div><div>Deliver proactive quality interactions to members.
</div><div>To be the most effective point of contact in assisting member with various queries.
</div><div>To constantly learn about the business and always be aware of latest club updates/changes.
</div><div>5. Business Performance:
</div><div>Ensure cash up is correct at all times and any discrepancies recorded and explained.
</div><div>Collect membership arrears and renewals at point of entry, drive debt collection and card updates.
</div><div>Manage cash, bills and cheques in the cash register during your shift &amp; follow SOP.
</div><div>Control stock by using MF system and following internal processes
</div><div>Meets deadlines as outlined by the business or Line Manager</div></div>
<br>Secondary Education &ndash; A level or equivalent
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><div><div><div><div>Fitness First is one of the world&rsquo;s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.
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We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.
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Convenience is at the heart of everything we do. That&rsquo;s why you&rsquo;ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.
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Fitness First is a global brand that originated in the UK &mdash; backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people&rsquo;s lives.
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We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.
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Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.</div></div></div></div></div></div>

FOH - Reception_Front of House_East Riffa Mixed Fitnessfirst Bahrain_HOSP - East Riffa - Bahrain_Fitness First

Ramada by Wyndham Bahrain

<p><b>Night Shift RECEPTION</b></p><p>Overview: The person will be responsible for providing excellent customer service to our clients and guests. As such the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the persons attitude and behavior should reflect that at all times.</p><p>Duties and Responsibilities:</p><ul><li>Greet and welcome clients and guests and assist them with check-in and check-out.</li><li>Answer and direct phone calls and emails to the appropriate staff member</li><li>Manage guest bookings and reservations.</li><li>Handle customer complaints and concerns in a professional and timely manner</li><li>Maintain a clean and organized reception area.</li><li>Assist with administrative tasks as needed, including filing, copying, and data entry.</li><li>Respond to all questions, inquiry, and requests.</li><li>Other duties as assigned by management.</li><li>Reporting directly to the Night Manager</li></ul><p>Required Qualifications:</p><ul><li>High school diploma or equivalent</li><li>2+ years&rsquo; experience working in a hotel receptionist or guest services role</li><li>Excellent communication and people skills</li><li>Strong customer service skills</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Proficient in Microsoft Office and basic computer skills</li><li>Fluency in English, both verbal and written</li><li>Must be able to work flexible hours, including evenings and weekends.</li><li>PMS system IDS and Opera ICloud</li></ul><p>Preferred Qualifications:</p><ul><li>Experience working in the hospitality or service industry.</li><li>Knowledge of Arabic and/or other languages spoken in the region</li></ul><p>FOR LOCAL HIRE ONLY</p><p>Job Type: Full-time</p>

Night Shift Reception

Middle East Traders

<p><b>About the Role</b></p><p>We are looking for a friendly, professional, and organized <b>Receptionist</b> to join our team and be the first point of contact for residents and visitors in our residential building. The ideal candidate will ensure smooth daily operations by handling front-desk duties, coordinating communication, and providing exceptional customer service to our residents.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and assist residents, guests, and visitors in a courteous and professional manner.</li><li>Answer and direct phone calls, emails, and inquiries efficiently.</li><li>Maintain visitor logs and ensure building security procedures are followed.</li><li>Coordinate with maintenance and housekeeping teams for resident requests or issues.</li><li>Receive and manage mail, packages, and deliveries.</li><li>Maintain a clean, organized, and welcoming reception area.</li><li>Support administrative tasks such as filing, data entry, and record-keeping.</li><li>Assist in scheduling appointments, move-ins/outs, and building access requests.</li><li>Communicate effectively with building management and tenants regarding notices and updates.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a receptionist, front desk officer, or in a customer service role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Professional appearance and positive attitude.</li><li>Basic computer literacy (Microsoft Office, email, etc.).</li><li>Ability to handle confidential information with discretion.</li><li>High school diploma or equivalent</li></ul><p>Job Type: Full-time</p>

Receptionist

Patchi

<div>
 <p>
  <strong>
   Job Scope:
  </strong>
 </p>
 <p>
  Reporting to the Multi-Unit Manager and following all Patchi Caf&eacute; policies and procedures, the Caf&eacute; Assistant Manager is responsible for the overall performance of the Caf&eacute;, including but not limited to maintaining high quality of service and health and safety standards in the Front-of-House and Back-of-House.
 </p>
 <p>
  <strong>
   Duties &amp; Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the entire Front-of-House and Back-of-House operations and ensure that they run efficiently and profitably as per pre-set budgets and procedures (including but not limited to product/service quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, guest satisfaction, safety and hygiene, etc.)
  </li>
  <li>
   Support the team and help in any area of the caf&eacute; when circumstances dictate.
  </li>
  <li>
   Ensure Patchi Caf&eacute;&rsquo;s dress code and grooming standards are respected by all employees
  </li>
  <li>
   Ensure all food safety procedures are strictly adhered to according to Patchi Caf&eacute; standards
  </li>
  <li>
   Maintain safe working conditions; ensure the safety and hygiene standards of Patchi Caf&eacute; premises are being followed
  </li>
  <li>
   Maintain a favorable relationship with all Patchi Caf&eacute; employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity, and efficiency
  </li>
  <li>
   Preparing and completing action plans for the team including daily responsibilities
  </li>
  <li>
   Implementing production, productivity, quality, and guest-service standards
  </li>
  <li>
   Resolving team issues and guest complaints as per Patchi Caf&eacute;&rsquo;s standards
  </li>
  <li>
   Implementing changes as directed by Patchi Caf&eacute;&rsquo;s Operations Manager/Multi-Unit Manager
  </li>
  <li>
   Submit to the Multi-Unit Manager a weekly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns, and suggestions for improvement; work in coordination with the Head Chef whenever deemed necessary
  </li>
  <li>
   Be responsible for identifying and following up on all Front-of-House and Back-of-House maintenance issues.
  </li>
  <li>
   Work in coordination with the Cost Controller and procurement team to control costs by reviewing waste sheets, inventory reports, and purchase orders
  </li>
  <li>
   Ensure that stock levels are always as per the set Patchi Caf&eacute; PAR levels and operational requirements
  </li>
  <li>
   Revise and approve all Front-of-House requisition orders; ensure they comply with set PAR levels
  </li>
  <li>
   Track stock levels of F&amp;B, supplies, and equipment; forecast needs, and oversee requisitioning
  </li>
  <li>
   Supervise the receiving procedures; evaluate the quality and quantity of the received materials
  </li>
  <li>
   Coordinate with the HR Department, whenever deemed necessary, on employee-related topics (reporting to work, payroll, leaves, absences, training, evaluations, etc.)
  </li>
  <li>
   Manage Front-of-House and Back-of-House employees and ensure daily checklists have been completed by the appropriate employees
  </li>
  <li>
   Supervise, train, and evaluate assigned personnel in the proper use of equipment, menu, service, safety, sanitation standards, guest relations, and related functions
  </li>
  <li>
   Communicate performance expectations by Job descriptions for each position
  </li>
  <li>
   Regularly identify training needs and submit training plan(s) to the HR Department in coordination with the Multi-Unit Manager
  </li>
  <li>
   Review the daily POS sales report and approve any discounts/complimentary food offered to guests
  </li>
  <li>
   Monitor, review, and assess customer feedback and take proactive measures to enhance guest experiences accordingly
  </li>
 </ul>
 <p>
  <strong>
   Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Highly motivated and self-starter
  </li>
  <li>
   Customer service-oriented
  </li>
  <li>
   Attentive to details
  </li>
  <li>
   Good time management and multitasking skills
  </li>
  <li>
   Strong work ethics
  </li>
  <li>
   Team player with a proven record of team management
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Ability to work under pressure
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in hospitality management or accumulated years of experience and proven capability in management
  </li>
  <li>
   Proven experience in the Food and Beverage industry with managerial exposure, preferably in a high-end concept
  </li>
  <li>
   Knowledgeable about Food &amp; Beverage safety, hygiene procedures, and HACCP guidelines
  </li>
  <li>
   Good command of English and the local language
  </li>
  <li>
   Arabic Speaker
  </li>
 </ul>
</div>


Assistant Cafe Manager

Bespoke Professionals

<p>We are looking for professionals in the below mentioned fields : -</p><ul><li>Sales</li><li>Marketing</li><li>Customer Service</li><li>Front - Desk</li><li>Digital Marketing Specialist</li></ul><p><b>Requirements</b></p><ul><li>Must be Bahraini</li><li>Enthusiastic</li><li>Hungry to succeed</li><li>Coachable</li></ul><p><b>if you are not a Bahraini, do not apply !!!</b></p><p>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New grad</p><p>Pay: BD400.000 - BD800.000 per month</p><p>Application Question(s):</p><ul><li>What is your Nationality ?</li><li>What job are you looking for ?</li></ul>

Sales, Marketing and Customer Service Jobs - Bahrainis Only

Explore 258+ Guest service agent front desk in Bahrain this January. Find roles across top companies and apply now to boost your career.